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Mattel Toy Recall Victoria Lim Wu Guan Jun Ong Wee Siong Mona Soesilo Gregg Speirs
Outline ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Communication Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Response by Mattel ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Background ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],Situation Analysis
Firms Recall’s unit OKK Trading About 2,000 Educational Insights About 130 Toy Puzzle Vehicle About 198,000 S.U. Wholesale About 5,000 Downeast Concepts About 400
Firms Remedy OKK Trading Keep the toys away from children and return it to the store where purchased for a refund. Educational Insights All purchasers have been contacted and requested to return the games for a store credit or refund. Toy Puzzle Vehicle Consumers should immediately take the recalled toy puzzle sets away from children and return to QVC for a full refund including shipping and handling. S.U. Wholesale Consumers should immediately take these toys away from children and return to them to the store where purchased for a refund. Downeast Concepts Consumers should immediately take the recalled toy gardening rake away from children and return it to the store where purchased for a replacement toy hand rake.
Message Statement ,[object Object],[object Object],[object Object]
Audience ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Implementation ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
Budget Description Price Yahoo ads 30 second for 10 cents (2 months) Recall’s website 6000  Others media 15000 Transportation & shipping fee 670000
Monitoring and Evaluation  ,[object Object],[object Object],[object Object],[object Object],[object Object]

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Crisis Management Mattel

  • 1. Mattel Toy Recall Victoria Lim Wu Guan Jun Ong Wee Siong Mona Soesilo Gregg Speirs
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7. Firms Recall’s unit OKK Trading About 2,000 Educational Insights About 130 Toy Puzzle Vehicle About 198,000 S.U. Wholesale About 5,000 Downeast Concepts About 400
  • 8. Firms Remedy OKK Trading Keep the toys away from children and return it to the store where purchased for a refund. Educational Insights All purchasers have been contacted and requested to return the games for a store credit or refund. Toy Puzzle Vehicle Consumers should immediately take the recalled toy puzzle sets away from children and return to QVC for a full refund including shipping and handling. S.U. Wholesale Consumers should immediately take these toys away from children and return to them to the store where purchased for a refund. Downeast Concepts Consumers should immediately take the recalled toy gardening rake away from children and return it to the store where purchased for a replacement toy hand rake.
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  • 13. Budget Description Price Yahoo ads 30 second for 10 cents (2 months) Recall’s website 6000 Others media 15000 Transportation & shipping fee 670000
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