This document discusses crisis and risk management for companies. It defines a crisis as anything that could significantly impact an organization. Crisis management involves identifying potential crises, planning responses, and resolving crises to minimize damage to a company's reputation, profits, and operations. The crisis life cycle has three stages - the crisis breaks, the crisis intensifies, and rebuilding after the crisis passes. Effective crisis management includes good communication, understanding risks, and being prepared to respond quickly to crises.