Creative + User Experience
Part of the Forum One Creative+ Series
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Christina Crawley
Director of Marketing
@tinacrawley
Courtney Clark
Managing Director,
User Experience
@circlish
Corey Jones
Art Director
@coreycreative
Our Team
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About Forum One
Seattle, WA
Alexandria, VA - HQ
Washington, DC
Germany
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What is the Creative+ Series?
Forum One is exploring the intersection of creative design and other
areas of practice, such as content, analytics, UX, and technology, to
help you strategize an approach for your digital spaces.
go.forumone.com/creativeplus
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Brand Experience
A solid starting place.
Brand Experience
How people feel when they
experience your organization
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Your brand is an
EXPERIENCE.
Not just a logo.
!
What do
you stand for?
Who are
you talking to?
What do you
want to say?
YOUR BRAND
VALUE
AUDIENCE
MESSAGE
What do you stand for?
What do you want to say?
Who are you talking to?
Voice
& Tone
Brand
Attributes
Messaging Look & Feel
What kinds of adjectives would
best describe your brand?
How do you use visuals to
map to your brand
attributes and messages?
How do you want to talk
about your brand?
What different ways will you
communicate that voice
and narrative?
How do you want audiences
to perceive your brand?
What are the specific
messages do you want to
relay to your audiences?
What do you stand for? Who are you talking to? What do you want to say?
Why do orgs
struggle with
their brand?
Why do orgs
struggle with
their brand?
It’s not
written down.
We don’t know
the answers.
We can’t agree
on the answers.
We’re inconsistent
on delivery.
deeper CONNECTION
greater IMPACT and a
you need to define your brand.
If you want a
Creative & UX
NEED TO KNOW
the brand first*
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Creative + UX
Together is better
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Project
Manager
Front-End
Designer UX Dev
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Project
Manager & QA
UX &
Designer
Front-End
& Dev
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Audience Journey
Our approach to design
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Defining Audience Journeys Together
It’s
Fun
Same
Language
It’s
Strategic
Same
Foundation
Better
Results
It
Unblocks
Same
Vision
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Internal Kickoff
Background Docs
Analytics Review
Audience Research
Usability Review
Stakeholder Interviews
Content Inventory
Branding
Goal Setting
Tech Review
*not always all of this, but some at least.
We do discovery*
before we start.
Discovery Design Build
}
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AUDIENCE JOURNEY
What
Who
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AUDIENCE JOURNEY
What
Who
Pacific Whale Conservancy
whale.net
Redesign the homepage to convey the new
brand identity and increase donations and
audience engagement.
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AUDIENCE JOURNEY
What
Who
Pacific Whale Conservancy
pwc.org
Redesign the homepage to convey the new
brand identity and increase donations and
audience engagement.
Donors - Passionate Millennials
Recent Grad working at NGO
Penelope
Penelope studied marine biology in undergrad.
She lives in the Pacific Northwest and is active in
her local bike club. She is fairly informed and
wants to be more involved, but is unsure where
to focus her efforts.
You are not
your PRIMARY
AUDIENCE.
!
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AUDIENCE JOURNEY
What
Who
Pacific Whale Conservancy
pwc.org
Redesign the homepage to convey the new
brand identity and increase donations and
audience engagement.
Donors - Passionate Millennials
Recent Grad working at NGO
Penelope
Penelope studied marine biology in undergrad.
She lives in the Pacific Northwest and is active in
her local bike club. She is fairly informed and
wants to be more involved, but is unsure where
to focus her efforts.
Donate Engage & Inform Sign Up for E-Newsletter
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Google search or news article
Homepage
Inspired
Donate
Concerned, Compelled
Thank You Page
Satisfied, Empowered
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Google search or news article
Homepage
Inspired
Donate
Concerned, Compelled
Thank You Page
Satisfied, Empowered
Navigation
Hero Image
Donate Map
Featured Stories
Email Signup
Footer
Navigation
Brand Messaging
Donation Form
Accountability
Footer
Navigation
Thank You Message &
Impact Statement
Footer
Email Signup
Featured Stories
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Block
Wireframes
Page Info
(Audience, Goals, Action)
Detailed
Wireframe
Creative
Design
1 2 4
HOME PAGE
Audience
- Lorem ipsum
Audience Goals
- Consectetur
- Sit Amet
Feelings
- Apply for dolor sit
Actions
- Apply for dolor sit
- Sign lorem ipsum
Supporting Content
- Lorem ipsum dolor site
amet consectetur dolor sit.
Navigation
Hero Image
Donate Map
3
Featured Stories
Email Signup
Footer
#f1creativeplus
Defining Audience Journeys Together
It’s
Fun
Same
Language
It’s
Strategic
Same
Foundation
Better
Results
It
Unblocks
Same
Vision
#f1creativeplus
Your brand should cover what your org
stands for, your audience, and your message.
Creative and User Experience Designers rely on an
understanding of the brand in order to do their work.
User Experience brings a focus on
audience and purpose, which pairs nicely
with creative.
Defining the audience journey together helps us get
on the same page early and design better products.
Key Takeaways
Your brand is more than a
logo.
The importance
of branding.
Remember who you’re
designing for.
Define the audience
journey together.
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Workshop in DC June 22
Beauty & Experience: How to Have
Your UX Cake and Design It, Too
http://go.forumone.com/creative-plus-and-UX
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Questions?
Creative+ Resources
go.forumone.com/creativeplus
info@forumone.com
@forumone

Creative + UX webinar