The document discusses designing for a great user experience when creating a website. It emphasizes understanding user goals, personas, and needs. Key aspects of user experience include copy and information architecture, the user lifecycle, creating mental models, focusing on simplicity with less text and fewer choices, and testing designs with real users. The document stresses that creating a good user experience should involve the whole organization and be a central focus.
The 8 Principles of Design – How to Leverage the Power of Design and Turn Con...Josh Levine
From the Internet Retailer Conference (IR FOCUS) in Orlando. The session's focus was to educate retailers on how to apply the 8 principles of design in order to maximize engagement with their customers and increase conversion across all platforms in their digital shopping experience.
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Description from IRCE Conference Guide:
The Building Blocks of Design: Taking the Basics to a New Level
IRWD Design Workshop - Feb. 10, 2014
Speaker: Josh Levine - Chief Experience Officer, Co-Founder - Ai
Color, typography, placement, organization — even white space — are the visuals that can help attract shoppers’ attention, keep them engaged with the site and intrigued with the brand, and turn them into buyers — or they can turn off or confuse site visitors, detracting from the shopping experience and the brand. In this session, hear from two experienced web experts about how to master your handling of these powerful elements in site design and turn them to your advantage.
Web usability is about making a website easy to use and this presentation is from our workshop on the topic based on Steve Krug's book don't make me think.
The 8 Principles of Design – How to Leverage the Power of Design and Turn Con...Josh Levine
From the Internet Retailer Conference (IR FOCUS) in Orlando. The session's focus was to educate retailers on how to apply the 8 principles of design in order to maximize engagement with their customers and increase conversion across all platforms in their digital shopping experience.
—
Description from IRCE Conference Guide:
The Building Blocks of Design: Taking the Basics to a New Level
IRWD Design Workshop - Feb. 10, 2014
Speaker: Josh Levine - Chief Experience Officer, Co-Founder - Ai
Color, typography, placement, organization — even white space — are the visuals that can help attract shoppers’ attention, keep them engaged with the site and intrigued with the brand, and turn them into buyers — or they can turn off or confuse site visitors, detracting from the shopping experience and the brand. In this session, hear from two experienced web experts about how to master your handling of these powerful elements in site design and turn them to your advantage.
Web usability is about making a website easy to use and this presentation is from our workshop on the topic based on Steve Krug's book don't make me think.
UX for start-ups, presented to start-ups in Wayra, LondonKarl Saynor
What is UX? Should start-ups care? How can start-ups get going with UX? Top 10 UX tips for start-ups. A presentation given to a group of funded start-ups participating in Telefonica's incubator programme, Wayra.
Web Design Through The Lens of PsychologyLim Donald
We think of ourselves as logical and creative.
However, these concept applies only when we are processing information. Fundamentally, there are still some behavior that applies to all of us, and thats how we (humans) are wired. The key intent of this presentation is share more about how our brain are wired and how we process information so we design better interface
Follow me on twitter @limdonald
A talk we had at Texity systems.
Topics were
“ Are you really a User Experience Designer ?
The shift from product design to process design”
Contents
- what is user experience ? A bit of historical perspective
- Who coined the term and what did he mean ? ( Don Norman coined this term)
- how does IA, interaction design, usability, user research, relate to user experience ?
- what is product user experience ?
- how is different from user experience design of a service ?
- if this is User Experience, then what exactly is customer experience ?
- Should there be a designation called User Experience designer?
- The CEO, the engineer, the sales manager , product manager ….. are they UX designers or they aren’t ?
- Product design vs Process design
- The notion of a User , and who is the Customer ….. can user and customer be same ?
- A better term : DUX ( designing for user experience )
Presentation about What is User Experience and Why is it important. How can a good user experience save you. Presented this at @CodHer Responsive Design and UX workshop at copenhagen,denmark
Creating User Experience for Applications involves multi various skill sets & is on vogue.
Know what UX is all about & Pixel Studios Design Process in this presentation.
A general overview and intro to User Experience and User Interfaces by Robby Grant, Gabe Martin and David Sparks at Archer Malmo.
Talk was given at StartCo in Memphis TN, May 24th, 2017 to help new startups improve the functionality and focus on users during early stages of development.
StartingUp - Designing Delightful ExperienceLim Donald
Lean approach to creating great user experience.
User research does not have to be expensive and extend over a long period of time.
While company can always spend more time and budget in understanding its user, they still represent opportunity cost when there is just so many things happening in a startup. That said, starting a product without basic understanding of the users breed disaster. In this set of slides, I'll share some common techniques which allow companies to learn more about its user and design an experience that is contextual to its business and users.
Going from Here to There: Transitioning into a UX Careerdpanarelli
A lot of people are curious about transitioning into the field of User Experience Design (UX). In this talk, I talk about a few different ways that you can transition into a UX career, be it grad school, night classes, or the ol' school of hard knocks, backed up by case studies. This talk was given at NoVA UX Meetup in the offices of AddThis, hosted by organizer Jim Lane.
Architecting Social Experiences - UXCampDC 2011Steven Fisher
This presentation was given at UXCampDC 2011 and discussed the impact of social elements on applications. It poses questions and best practices on incorporating social user experiences.
Elliot Greenberger led a session on social media for local students interested in global philanthropy and activism for the Chicago Global Donors Network.
Everyday you post status updates on Facebook, watch YouTube videos, and read your favorite blogs. But beyond personal entertainment, Facebook, YouTube, and blogs can become crucial tools that help you raise money and awareness for the global issue you care about most. In this session, we will cover the fundamentals of the web and show you how you can create a web strategy that actually works for your organization or cause. Using real world examples from organizations like Charity:Water and others, this session will give you the tools and framework necessary to creating a better world with online technology.
APEC presentation on best-practice website development; both the planning, and the build. Topics include: usability, traffic and metrics, content management, design and copyright.
UX for start-ups, presented to start-ups in Wayra, LondonKarl Saynor
What is UX? Should start-ups care? How can start-ups get going with UX? Top 10 UX tips for start-ups. A presentation given to a group of funded start-ups participating in Telefonica's incubator programme, Wayra.
Web Design Through The Lens of PsychologyLim Donald
We think of ourselves as logical and creative.
However, these concept applies only when we are processing information. Fundamentally, there are still some behavior that applies to all of us, and thats how we (humans) are wired. The key intent of this presentation is share more about how our brain are wired and how we process information so we design better interface
Follow me on twitter @limdonald
A talk we had at Texity systems.
Topics were
“ Are you really a User Experience Designer ?
The shift from product design to process design”
Contents
- what is user experience ? A bit of historical perspective
- Who coined the term and what did he mean ? ( Don Norman coined this term)
- how does IA, interaction design, usability, user research, relate to user experience ?
- what is product user experience ?
- how is different from user experience design of a service ?
- if this is User Experience, then what exactly is customer experience ?
- Should there be a designation called User Experience designer?
- The CEO, the engineer, the sales manager , product manager ….. are they UX designers or they aren’t ?
- Product design vs Process design
- The notion of a User , and who is the Customer ….. can user and customer be same ?
- A better term : DUX ( designing for user experience )
Presentation about What is User Experience and Why is it important. How can a good user experience save you. Presented this at @CodHer Responsive Design and UX workshop at copenhagen,denmark
Creating User Experience for Applications involves multi various skill sets & is on vogue.
Know what UX is all about & Pixel Studios Design Process in this presentation.
A general overview and intro to User Experience and User Interfaces by Robby Grant, Gabe Martin and David Sparks at Archer Malmo.
Talk was given at StartCo in Memphis TN, May 24th, 2017 to help new startups improve the functionality and focus on users during early stages of development.
StartingUp - Designing Delightful ExperienceLim Donald
Lean approach to creating great user experience.
User research does not have to be expensive and extend over a long period of time.
While company can always spend more time and budget in understanding its user, they still represent opportunity cost when there is just so many things happening in a startup. That said, starting a product without basic understanding of the users breed disaster. In this set of slides, I'll share some common techniques which allow companies to learn more about its user and design an experience that is contextual to its business and users.
Going from Here to There: Transitioning into a UX Careerdpanarelli
A lot of people are curious about transitioning into the field of User Experience Design (UX). In this talk, I talk about a few different ways that you can transition into a UX career, be it grad school, night classes, or the ol' school of hard knocks, backed up by case studies. This talk was given at NoVA UX Meetup in the offices of AddThis, hosted by organizer Jim Lane.
Architecting Social Experiences - UXCampDC 2011Steven Fisher
This presentation was given at UXCampDC 2011 and discussed the impact of social elements on applications. It poses questions and best practices on incorporating social user experiences.
Elliot Greenberger led a session on social media for local students interested in global philanthropy and activism for the Chicago Global Donors Network.
Everyday you post status updates on Facebook, watch YouTube videos, and read your favorite blogs. But beyond personal entertainment, Facebook, YouTube, and blogs can become crucial tools that help you raise money and awareness for the global issue you care about most. In this session, we will cover the fundamentals of the web and show you how you can create a web strategy that actually works for your organization or cause. Using real world examples from organizations like Charity:Water and others, this session will give you the tools and framework necessary to creating a better world with online technology.
APEC presentation on best-practice website development; both the planning, and the build. Topics include: usability, traffic and metrics, content management, design and copyright.
The Europeana Newspapers Project held a workshop in Amsterdam in September 2013. This presentation from Channa Veldhuijsen of the National Library of the Netherlands explains some principles of usability testing for historic newspapers presented online.
Design for Lawyers : Why UI Can Make You a Better AttorneyRocket Matter, LLC
High Level Takeaways:
* Understanding how designers think will help you understand your client better.
* It forces you to listen
* UI Improves your communication
* Forces clarity
* It's completely about getting people to understand something better, & facilitating their ability to complete the task you want them to do.
* Example: Billing.
* UI improves your trustworthiness
* Awesome video of trust fall.
* Simple and Clear Communication Builds Trust
* UI increases transparency, which builds trust. We are explanatory creatures. We are story-based. If we don't see a story for something, we will invent one.
* People feel less stupid when they understand something.
* Trust increases speed.
* Understanding Information Architecture will help you run a more efficient office.
* Understanding good UI will help you market more effectively.
* Website conventions
UI stands for User Interface design. So let's take a look at what UI is, because it's not what you might think it is. A lot of people think UI design is about pretty stuff. But that's only the tip of the iceberg.
So for example, UI is not just…
* Balance
* Color
* Typography
Design is about how things work. And User Interface design is about how to design a system so that humans can understand it.,
So, aside from the fact that we're enamored with beautiful technology here at MILOFest. Why should Lawyers learn a little bit about UI?
Because you're an advocate. You want to help your client. You need to persuade people - opposing counsel, judges, juries, your client.
Because it improves your communication. People understand things better when they're presented well. And that builds trust. it's going to build trust with your clients.
Julie Grundy gives an overview of user experience Design, why it's important, guiding principles, UX research overview, and tactics used by UX professionals. November 2015.
Want Your Customers to Come Back? Make Sure UX is of Top PriorityRick Hevier
Rick Hevier explains the profitable power behind creating a top-of-the-line user experience for consumers both on and offline. Explore the intricacies of how to create this type of user experience here.
Welcome to Userland - A user centric web2.0 workshopTamir Berkman
Hi, I'm an online strategist at FRANk media and I was running this workshop at the User Centric web2.0 conference (Sydney11-13 June 2008). It's meant to be a starting point for a brand's online strategy. You can find me also at: frankmedia.com.au/blog. Hope you enjoy it.
Requirements Engineering for the HumanitiesShawn Day
This workshop explores how requirements engineering can be employed by digital and non-digital humanities scholars (and others) to conceptualise and communicate a research project.
requirementsEngineeringAs the field of digital humanities has evolved, one of the biggest challenges has been getting the marrying technical expertise with humanities scholarly practice to successfully deliver sustainable and sound digital projects. At its core this is a communications exercise. However, to communicate effectively demands an ability to effectively translate, define and find clarity in your own mind.
If Facebook were a country, it would be the most populous nation on earth ahead of China, with 1.39 billion people logging in each month. It has a suite of free and powerful tools enabling charities to reach new audiences and communicate their impact. But how can charities make the best of Facebook to connect with supporters and increase engagement with their cause?
In this webinar with digital marketing expert, Dawn Newton we will cover:
1 - Setting goals to increase engagement
2 - How to find out what interests your audience
3 - How to create varied content
4 - Becoming more playful and visual
5 - Clearly inviting interaction and crafting questions
6 - Listen and responding when you get interactions and encourage further discussion
7 – Review, refine and constantly improve
Lasa does lots more charity tech help and advice - find out more at:
Twitter: @lasaict
Web: www.lasa.org.uk/lasaict
This webinar is supported by the City of London Corporation's charity, City Bridge Trust.
Slides from November 2017 webinar with Jason King. In this webinar, we take an overview of Google Analytics, a free tool that provides a wealth of data that you can use to evaluate your success online, and help you make decisions to improve the reach of your website. This webinar is for any non-profit worker with responsibility for their charity’s website.
EU General Data Protection Regulation - Update 2017Cliff Ashcroft
This free Lasa webinar looks at why data protection is important in a digital world, and what practical things charities and civil society organisations can do to prepare for when the EU General Data Protection Regulations come into force in May 2018.
It is vital charities use the next 12 months to understand their new responsibilities and put the required processes in place.
Our webinar gives you the opportunity to ensure you are prepared for what’s to come by putting your #GDPR questions to our data protection expert and published author, Paul Ticher.
Lasa does lots more charity tech help and advice - find out more at: Twitter: @lasaict
Acknowledgements:
Lasa actively promotes and supports the Way Ahead – Civil Society at the Heart of London. See www.citybridgetrust.org.uk/publications/way-ahead/
This webinar is supported by the City of London Corporation's charity, City Bridge Trust. www.citybridgetrust.org.uk
Webinar for charities and beginners thinking about moving to Office 365. We briefly look at email, calendar, SharePoint and other features, charity pricing and take questions from the audience.
Using Technology to Help deliver Advice ServicesCliff Ashcroft
A quick look at the latest technology trends in the advice sector, from justice-as-a-service to online dispute resolution. Presentation at London Advice Conference, 8 February 2017
This webinar gives you an overview of Analytics, useful for any non-profit worker with responsibility for their website.
How successfully does your charity's website reach its intended audience? How well are you engaging with people online? What does and doesn't work on your website? How can you tell where your website's visitors are coming from or if they're viewing your website on a mobile device? The free Google Analytics tool provides a wealth of data that you can use to evaluate your success online, and help you make decisions to improve the reach of your website.
View the full presentation of webinar recording and slides at: http://connectingcare.org.uk/articles/detail/184
More on Google Analytics here: https://www.google.com/analytics/
This webinar follows on from our recent Google Ad Grants for Charities webinar: http://connectingcare.org.uk/articles/detail/webinar-google-ad-grants-for-charities
This webinar is supported by London for All, a London Councils’ funded project to capacity build London’s voluntary and community sector. More at: www.lvsc.org/londonforall/
If you’re already using or thinking of moving to Microsoft Office 365, you’ll need to think about where to store your precious documents.
Microsoft SharePoint integrates with Office 365 and allows organisations to set up a centralised, password protected space to store and manage documents, create an intranet and collaborate on projects.
In this webinar with charity IT experts, Co-Operative Systems, we look at:
• What is SharePoint and why use it
• Key features explained
• Migrating to SharePoint and what it doesn't say on the tin
• Practical demonstration of how SharePoint works
• Question & Answer
About Co-Operative Systems:
Co-Operative Systems have helped over 2,000 users onto Microsoft's Office 365 platform, and have been providing specialist IT support services to the non-profit sector since 1987. Their annual Where ITs @ event for charities is hosted by Microsoft. Read more about Co-Operative Systems at: www.coopsys.net
Webinar by @LasaICT and @Watfordgap on 11 November 2014. Top tips to help charities and non-profits make better use of social media
Watch the webinar at: https://vimeo.com/112268090
Presentation given at Children England's Virtually Ready conference, 24 January 2013.
**CREDITS**
This presentation is remixed and adapted from “What the F**K is Social Media” by Martha Kagan of espresso.com under Creative Commons Licence Attribution-Non-Commercial 2.5, and added to with nuggets of our own received wisdom (yes, really).
Thanks also to Idealware.org for their excellent Social Media Decision Guide which informs some of the slides on which social media to use.
All images are from iStockphoto.com unless otherwise acknowledged.
http://creativecommons.org/licenses/by-nc/2.5/
4. Objectives:
what do you want to achieve?
• Organisation goals
• Website goals
• Conversions
o sign up a volunteer
o make a sale
o make a donation
o register
o share on social network
5. User experience:
a means to an end
- to achieve a goal
What changes to
experience change
conversion positively
or negatively ?
Rinse and repeat.
6. Who does your website need to
speak to?
Include external and internal stakeholders
7. What do they want from the site?
How can the site provide value or be of use for them?
What is it that they are trying to get done by using your site or service? Understand their purpose for
using you, how they talk about it, Where they are coming from.
Have empathy with your users. See it from their perspective. If you know the job they want to get
done, you can put yourself in their shoes in order to make the right decisions.
8. How will they access the site?
Desktop, tablet, mobile?
If starting from scratch
consider Mobile First or
Responsive Design.
9. What makes a great experience?
Developing personas for your primary audiences can help
in identifying what makes a great UX for each
Young person (under 18) Corporate supporter Funder
Young person (18-25) Supporter (friends and family)
* Sketches courtesy of my lovely agency yoomee
11. Copy and Information Architecture
Q. How do users read on the web?
A. They don't
Users mostly glance at each new page and scan text. They
click on the first link to catch their eye or which vaguely
resembles what they’re looking for. There are large areas of
the page they don’t even look at. In other words, they read
the web like a billboard rather than a document.
Look at any video game – they rarely have more than three
option buttons on any one screen. Too many choices
confuse.
12. Usage lifecycle
a user progresses from initially being unaware, through
being a first-time user, to ultimately becoming a
passionate user.
13. Creating a great User Experience
1. Respect the usage lifecycle
Realise that not all users are at the same level of experience with the website.
2. Use mental models
The site’s user interface should reflect how users perceive the real world, not how the technical
implementation is structured.
3. Less is more
People don’t read the web like books, they scan copy looking for headlines and key points. Focus on
short web copy and minimise choices.
4. Test with real users
All changes should be regularly tested on real users, with time allowed for feedback and
improvements.
14. Everybody's Job
Great user experience needs to be part of the
mindset and focus of the whole organisation
15. Pleasure in the simple things in life
Damien Austin-Walker
@b33god
Head of Digital - @vInspired