Claire Melia-Tompkins, head of PR and engagement, Action for Children Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk

1. Transforming culture to encourage
leadership
19 April 2017
Claire Melia-Tompkins, head of PR and
engagement
20 April, 2017

2. Action for Children has a leadership of 180
people, cutting across 600 service teams and
7,000 staff and volunteers.
We work to keep children and young people
safe or help them recover when terrible
things happen.
To do this we rely on everyday leadership,
everyday heroes and teams feeling
empowered to take the lead and make a
difference.
A bit of an intro…

3. What do our staff tell us?
Our staff survey has consistently showed that confidence in our leadership is about 50%,
We want this to be better.
However, our staff are far more positive about their line managers:
80% of staff say their managers do a good job
82% feel they are listened to by their line manager
71% say they have a good relationship with their manager
73% feel that their manager motivates and inspires them.
So we realised there is a disconnect, staff don’t see their managers as leaders but only the
senior leadership team as leaders

4. Supporting leaders

5. • Leadership conference – learning from
each other as well as outside
• Mentoring
• Leadership hub
• Encouraging aspiring leaders
• Talking differently
How are we doing this?

6. Making it genuine…Make it work

7. • Making connections
• Being visible
• Saying sorry when things go wrong
• Giving feedback
• Celebrating success
How?

8. Principles for leadership

9. Visit the CharityComms website
to view slides from past events,
see what events we have
coming up and to check out
what else we do:
www.charitycomms.org.uk

10. Internal Communications Group
Creating a positive culture
change: supporting leaders
to lead
19 April 2017
London
#CCinternalcomms
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