The CRCE Team strategic plan outlines performance goals to support the academic clinical research mission through an effective clinical research billing compliance program. Key goals include completing a number of departmental audits and educational programs, implementing new systems like CLICK, developing price files and websites, and registering studies on ct.gov. Performance will be measured using a matrix with goals, owners, and benchmarks. The team aims to define and improve processes using DMAIC and DMADV methodologies to eliminate defects and meet customer needs. Regular meetings will help track progress towards goals on the established schedule and address any issues.