Learn how we can help save you time and money with our extensive suite of vendor management services.

1. DEDICATED GLOBAL
VENDOR MANAGEMENT
Saving You Time and Money
Managing the many vendors involved in clinical development can be all consuming. There’s the
difficulty in finding the best resources. The competing priorities. The various vendor issues. And the
daily administrative details. All rob you of the ability to focus on the big picture.
Covance’s Global Vendor Management team can give you back that time… so you’re free to oversee how
your trials are being conducted. As your vendor management partner, we handle all of the operational
and/or financial aspects of your vendor dealings. We become the key point of contact between your
clinical study team, Covance’s project teams and third-party vendors.
Choose a Tailored Approach
to Governance
Turn to us for operational or financial oversight (or
both) of all of your vendors or selected vendors across a
single study, a complete program or an entire portfolio
of work. In every case, we manage all the details. Our
specialists follow rigorous processes outlined in SOPs and,
as needed, get support from our internal finance, legal,
procurement and quality assurance teams.
Hand off the Day-to-Day Activities
Operational Activities
▶ Comprehensive vendor management planning
▶ Vendor qualification and selection from the 300 vendors
on our approved list
▶ Performance management using standardized metrics
and surveys
▶ Issue resolution and escalation points across vendors
▶ Subject matter expert support
Financial Activities
▶ Pricing models
▶ Contract negotiation and processing and Master Service
Level agreements
▶ Financial logistics management (task orders, change
orders, purchase orders and invoices)
A PROVEN
PROCESS
FOR OPTIMAL
PRICING AND
PERFORMANCE
▶ Follow a robust vendor
qualification process
overseen by a cross-
functional Vendor
Qualification Committee
▶ Negotiate the best price
and establish pricing models
with preferred vendors
▶ Follow robust SOPs
▶ Communicate regularly with
vendors’ operational and
senior management
▶ Address issues proactively,
escalating when necessary

2. Covance Inc., headquartered in Princeton, NJ, USA, is the drug development business of
Laboratory Corporation of America Holdings (LabCorp). COVANCE is a registered trademark
and the marketing name for Covance Inc. and its subsidiaries around the world.
The Americas + 1.888.COVANCE (+1.888.268.2623) + 1.609.452.4440
Europe / Africa + 00.800.2682.2682 +44.1423.500888
Asia Pacific + 800.6568.3000 +65.6.5686588
© Copyright 2019 Covance Inc. SSCDS093-0519
Learn more about how our global vendor management can help you. Contact the Global Vendor
Management Leadership Team at CDSBusOpsGVMExLT@covance.com for more information.
Learn more at: www.covance.com
Realize Transformative Results
Our team is committed to not just meeting your delivery expectations, but to continuously improve the
quality of contracted work, while saving you time and money. Consolidating your vendor management
responsibilities with us gives you:
▶ Service excellence. We use best-in-class service vendors with the necessary resources, capabilities
and experience. Our efficient operations and careful performance management ensures that expectations
are met.
▶ Cost savings. Expenses are contained through effective pricing and accurate invoicing.
▶ Time savings. Freed from the demands of managing multiple vendors, you can focus on the overall
conduct of your study.
▶ Streamlined timelines. We track progress and get ahead of issues to ensure that your study can
progress as planned.
▶ Quick issue resolution. We serve as a single point of contact among all parties and have established
escalation pathways.
▶ Reduced risk. We proactively mitigate potential risks through advanced planning and sharing lessons
learned and best practices.
▶ Innovation. Through our comprehensive oversight and aim of continuous improvement, we discover
opportunities for technological and process innovation.
Covance’s Global Vendor Management team has partnered with vendors across all key
clinical trial service categories and has extensive insight into how to plan for and achieve
success on your behalf.
Client
Satisfaction
Technological and
Process Innovation
Leading to Cost
Savings, Improved
Quality, Streamlined
Timelines
High-quality
Execution and
Deliverables
Service Excellence
and Efficient
Operations
Assurance of
Supply Including
Resources,
Capabilities and
Experiences
Cost Containment
Due to Efficiencies
and Accurate
Invoicing