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Crash Course in Chat Bots
Terminology
 AI is machine intelligence
 AI makes use of artificial neural networks (ANN) to
process information
 ML is the teaching of the ANN
 DL is teaching an ANN with multiple hidden layers
WhatisAI?
 AI is turning data into rules through statistical
analysis.
 The rules are imprinted into the neural network
through learning.
 It can be used for anything.
 It’s not perfect (but neither is hard-coding of rules)
 It can evolve.
What happens when I
talk to AI?
1:Transcription
(Nuance Transcription Engine
training material is available)
2.NaturalLanguage
Processing&
Understanding
(Not neuro-linguistic
programming)
3.Fulfilment
Do something
In more detail?
Transcription
uses deep learning to convert
speech to text
2.PartsofSpeech
Tagging
The biggest problem for POS is the
lack of a bad grammar training set
2.NamedEntity
Recognitionand
Disambiguation
NLP/NLU= POS
tagging+NER+
NED
 Named Entity Recognition
 Named Entity Disambiguation
 AI uses context and not rules
 AI infers meaning from statistical probability
 AI answers have associated probabilities
What does this mean?
Example
Quiz  Define “Kallax”
(Without Googling!)
Answer  NNP
Addsome
Context
 “I’m flying out of Kallax.”
VastlyImproved
Answer
 Kallax is an airport.
Breakdown for
Developers
Intent
Recognition
 Process and understand the input to extract the user’s
intention
 Alexa
 Bixby
 Cortana
 Google
 Nuance
Fulfilment
 Does the work of finding the answer
 Usually a web service
 Alibaba Cloud
 AWS
 Azure
 Google Cloud
 On Premise
Let’s do it!
I’m going to use Google tools to demonstrate

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Crash course in chat bots

Editor's Notes

  1. In the past it used energy patterns and required a lot of per user training. That is no longer needed.
  2. Not neuro-linguistic programming! The biggest problem here is the lack of any bad grammar training set.
  3. Anyone have good trivial knowledge?
  4. You have never encountered this word before (hopefully).
  5. Reasoning: It looks like a proper noun because it is capitalised.
  6. Now, once you read “of” you have already defined the highest probability for the word following “of”.