Entrepreneurs and Their Communities
Crafting the Message:
Effective Online Marketing
Glenn Muske – NDSU
Connie Hancock - UNL Extension
Co-Sponsored by

RRDC
REGIONAL RURAL
DEVELOPMENT CENTERS
Housekeeping Details
• If you haven’t already done so, enter
your name/email address into the chat
box
• Session will be recorded
• Feel free to type questions/comments at
any time
The Starting Point

“Build it and they will come”
doesn’t work
Examine Your Behavior
• What was the last marketing message you saw
or heard?
• Did you respond?
• Why did you respond?
• In what media type did you find the message?
Your Marketing Message Must Meet 3
Requirements
1. It gets seen in the jungle
– 5000/day or 200 per hour
• http://bit.ly/1jqhCBb

2. Message must resonate with the consumer
3. There is a call-to-action
Crafting the Message
• Who is the audience
• What do they need? What is their
headache/problem?
• How can you help? It’s not what’s in it for me
but what’s in it for them. Think benefits
• How do you differ from the competition
• Build trust – testimonials, examples, past
results,
Some Basics
• Marketing is:
– Everything you do
– Traditional and online
– Internal and external
– Done by everyone – you, your employees, your
customers and your ex-customers
– Activities pre, during, and post – SERVICE!
Some Basics: Part 2
• Marketing can:
– Sell
– Create awareness
– Build a brand/identity/trust/relationships
– Communicate value/benefits of product/service
– Establish yourself in the marketplace
– Make connections
– Identify who the customer is, what they want and
what price they will pay;
Some Basics: Part 3
• Marketing occurs:
– Everywhere and anywhere
– Among people
– And today, a great deal happens online.
Why Online Marketing?
• It’s where people are
• It influences purchasing behavior
– Forrester Research – Buyer today is often 2/3 to
90% of the way through the decision making
process before they ever interact with a person
– Got there by gathering information online
Your Online Marketing Effort
Online Marketing Keys
• Content is king
• Distribution is queen
• And action trumps them all.
– Action rarely happens if the consumer:
• Doesn’t know where to go (landing pages)
• Isn’t asked to do anything (Call-to-action)
The Marketing Process
Evaluation
and Start
Over

Marketing
Goals

Call to
Action

Message

Landing
Page

Remember there is nothing
that can’t be made better.
Landing Page defined
• “…a web page that allows you to capture a
visitor’s information through a lead-capture
form.”

Hubspot
Why landing pages are important
•
•
•
•
•

Generate New Leads
Give premium content a home
Collect demographic information
Understand who is engaged
Can be used in multi-channel campaigns

http://blog.katapult.co.uk/inbound/inbound-marketing-101-landing-pages-explained/
Good Landing Page Experience
– Provides relevant, useful, and original content
– Promotes transparency and fostering
trustworthiness
– Explains your products or services
– Makes it easy for customers to navigate your site
(including on mobile sites)

https://support.google.com/adwords/answer/2404197?hl=en
Elements of a Landing Page
•
•
•
•
•
•
•
•

C = Clear Call to Action
O = Offer
N = Narrow Focus
V = VIA: Very Important Attributes
E = Effective Headline
R = Resolution – Savvy Layout
T = Tidy Visuals
S = Social Proof
http://blog.kissmetrics.com/c-o-n-v-e-r-t-s/
Write content for the purpose of
educating and informing
• Offer smaller, bite-sized pieces of your content that can easily
digest and easily share
• Not entirely unique, but taken from longer pieces that people
can opt in or decide to read at their leisure
• These can be data points, memorable phrases or action items
and will fit nicely for Facebook or Twitter posts

http://searchenginewatch.com/article/2320358/5-Ways-to-Have-Killer-Content-in-2014
Perfect Landing Page
• Heading –
– What they are about to get and why it is
important

•
•
•
•

Bullets
Testimonials
Call to Action
Place for customer to fill in contact
information
– Less fields to fill in – the better
Improving Your CTA
• What do you want customers to do
• Create the Hook
– What’s in it for me?

• Give your customers a reason to act
– Provide the sense of urgency

• Optimize CTA
• Consistent presentation
• Test and Measure
http://www.socialmediaexaminer.com/how-to-improve-your-social-media-calls-toaction/
Optimizing Call To Action
•
•
•
•

Consistent presentation
Qualify your offer – 100 left
Size matters BIG time
Placement is key – ”Don’t make me think”
– 3 to 5 seconds

• Brightly Colored
• Whitespace wonders
• It’s not what you say – it’s how you say it!
http://www.instapage.com/2013/02/20/5-call-to-action-tips/#more-5422
How to get started
• Offer something for free
– If value is there – the customer will take action

Call to Actions
Download
Buy
Find
Get

Order
Purchase
Review
Shop
• https://squareup.com/
Test – Test - Test
• Test different online pages
• Test how people respond
• Test Social Media
– Email marketing
– Tweet
– Facebook page
– Blog

• Test Traditional marketing
• Content is what people want.
• Content is what people share.
• Content is what makes buying decisions
happen.

http://www.copyblogger.com/2014rainmaker/?utm_source=feedblitz&utm_medium=FeedBlitzEmail&utm_content=779131
&utm_campaign=0
Additional resources
• http://huskerpreneur.wordpress.com/resourc
es/workshop-materials/landing-pages/
•
•
•
•
•
•

http://www.copyblogger.com/2014rainmaker/?utm_source=feedblitz&utm_medium=FeedBlitzEmail&utm_content=7
79131&utm_campaign=0
http://www.instapage.com/2013/02/20/5-call-to-action-tips/#more-5422
http://searchenginewatch.com/article/2320358/5-Ways-to-Have-Killer-Content-in2014
http://blog.kissmetrics.com/c-o-n-v-e-r-t-s/
https://support.google.com/adwords/answer/2404197?hl=en
http://blog.katapult.co.uk/inbound/inbound-marketing-101-landing-pagesexplained/
eTailing – Taking Charge of Your Online
Presence

http://go.unl.edu/etailing
Online Curriculums
• Direct Marketing of
Specialty Food

• Marketing
Agritourism Online

http://go.unl.edu/direc http://go.unl.edu/agrit
tmarketingfood
ourism
Follow us on
Blog - http://entrepreneursandtheircommunities.wordpress.com/
Facebook - https://www.facebook.com/eXtensionentrepreneurs
Twitter - http://www.twitter.com/extbizteam
Thank You!
Mark your calendars
2nd Thursday, 2:00pm ET; 1:00pm CT; 12 pm MT; 11:00 am PT
http://connect.extension.iastate.edu/etc-cop

– February 13 –Blogging for Food – Jennifer
Lewis – The Soup to Nuts Resource for Artisan
Food Entrepreneurs
– March 13 – Incorporating Video into the
Marketing Strategy – Jeremy Doan, Rolling
Plains Adventures

Crafting the Message: Getting Action Online

  • 1.
    Entrepreneurs and TheirCommunities Crafting the Message: Effective Online Marketing Glenn Muske – NDSU Connie Hancock - UNL Extension Co-Sponsored by RRDC REGIONAL RURAL DEVELOPMENT CENTERS
  • 2.
    Housekeeping Details • Ifyou haven’t already done so, enter your name/email address into the chat box • Session will be recorded • Feel free to type questions/comments at any time
  • 3.
    The Starting Point “Buildit and they will come” doesn’t work
  • 4.
    Examine Your Behavior •What was the last marketing message you saw or heard? • Did you respond? • Why did you respond? • In what media type did you find the message?
  • 5.
    Your Marketing MessageMust Meet 3 Requirements 1. It gets seen in the jungle – 5000/day or 200 per hour • http://bit.ly/1jqhCBb 2. Message must resonate with the consumer 3. There is a call-to-action
  • 6.
    Crafting the Message •Who is the audience • What do they need? What is their headache/problem? • How can you help? It’s not what’s in it for me but what’s in it for them. Think benefits • How do you differ from the competition • Build trust – testimonials, examples, past results,
  • 7.
    Some Basics • Marketingis: – Everything you do – Traditional and online – Internal and external – Done by everyone – you, your employees, your customers and your ex-customers – Activities pre, during, and post – SERVICE!
  • 8.
    Some Basics: Part2 • Marketing can: – Sell – Create awareness – Build a brand/identity/trust/relationships – Communicate value/benefits of product/service – Establish yourself in the marketplace – Make connections – Identify who the customer is, what they want and what price they will pay;
  • 9.
    Some Basics: Part3 • Marketing occurs: – Everywhere and anywhere – Among people – And today, a great deal happens online.
  • 10.
    Why Online Marketing? •It’s where people are • It influences purchasing behavior – Forrester Research – Buyer today is often 2/3 to 90% of the way through the decision making process before they ever interact with a person – Got there by gathering information online
  • 11.
  • 12.
    Online Marketing Keys •Content is king • Distribution is queen • And action trumps them all. – Action rarely happens if the consumer: • Doesn’t know where to go (landing pages) • Isn’t asked to do anything (Call-to-action)
  • 13.
    The Marketing Process Evaluation andStart Over Marketing Goals Call to Action Message Landing Page Remember there is nothing that can’t be made better.
  • 15.
    Landing Page defined •“…a web page that allows you to capture a visitor’s information through a lead-capture form.” Hubspot
  • 16.
    Why landing pagesare important • • • • • Generate New Leads Give premium content a home Collect demographic information Understand who is engaged Can be used in multi-channel campaigns http://blog.katapult.co.uk/inbound/inbound-marketing-101-landing-pages-explained/
  • 17.
    Good Landing PageExperience – Provides relevant, useful, and original content – Promotes transparency and fostering trustworthiness – Explains your products or services – Makes it easy for customers to navigate your site (including on mobile sites) https://support.google.com/adwords/answer/2404197?hl=en
  • 18.
    Elements of aLanding Page • • • • • • • • C = Clear Call to Action O = Offer N = Narrow Focus V = VIA: Very Important Attributes E = Effective Headline R = Resolution – Savvy Layout T = Tidy Visuals S = Social Proof http://blog.kissmetrics.com/c-o-n-v-e-r-t-s/
  • 20.
    Write content forthe purpose of educating and informing • Offer smaller, bite-sized pieces of your content that can easily digest and easily share • Not entirely unique, but taken from longer pieces that people can opt in or decide to read at their leisure • These can be data points, memorable phrases or action items and will fit nicely for Facebook or Twitter posts http://searchenginewatch.com/article/2320358/5-Ways-to-Have-Killer-Content-in-2014
  • 21.
    Perfect Landing Page •Heading – – What they are about to get and why it is important • • • • Bullets Testimonials Call to Action Place for customer to fill in contact information – Less fields to fill in – the better
  • 22.
    Improving Your CTA •What do you want customers to do • Create the Hook – What’s in it for me? • Give your customers a reason to act – Provide the sense of urgency • Optimize CTA • Consistent presentation • Test and Measure http://www.socialmediaexaminer.com/how-to-improve-your-social-media-calls-toaction/
  • 23.
    Optimizing Call ToAction • • • • Consistent presentation Qualify your offer – 100 left Size matters BIG time Placement is key – ”Don’t make me think” – 3 to 5 seconds • Brightly Colored • Whitespace wonders • It’s not what you say – it’s how you say it! http://www.instapage.com/2013/02/20/5-call-to-action-tips/#more-5422
  • 24.
    How to getstarted • Offer something for free – If value is there – the customer will take action Call to Actions Download Buy Find Get Order Purchase Review Shop
  • 25.
  • 28.
    Test – Test- Test • Test different online pages • Test how people respond • Test Social Media – Email marketing – Tweet – Facebook page – Blog • Test Traditional marketing
  • 29.
    • Content iswhat people want. • Content is what people share. • Content is what makes buying decisions happen. http://www.copyblogger.com/2014rainmaker/?utm_source=feedblitz&utm_medium=FeedBlitzEmail&utm_content=779131 &utm_campaign=0
  • 30.
  • 31.
    eTailing – TakingCharge of Your Online Presence http://go.unl.edu/etailing
  • 32.
    Online Curriculums • DirectMarketing of Specialty Food • Marketing Agritourism Online http://go.unl.edu/direc http://go.unl.edu/agrit tmarketingfood ourism
  • 33.
    Follow us on Blog- http://entrepreneursandtheircommunities.wordpress.com/ Facebook - https://www.facebook.com/eXtensionentrepreneurs Twitter - http://www.twitter.com/extbizteam
  • 34.
    Thank You! Mark yourcalendars 2nd Thursday, 2:00pm ET; 1:00pm CT; 12 pm MT; 11:00 am PT http://connect.extension.iastate.edu/etc-cop – February 13 –Blogging for Food – Jennifer Lewis – The Soup to Nuts Resource for Artisan Food Entrepreneurs – March 13 – Incorporating Video into the Marketing Strategy – Jeremy Doan, Rolling Plains Adventures

Editor's Notes

  • #17 If you don’t have a good landing page – it is like fishing without a net – you might land a big one on your hook but you won’t be able to drag it into the boat