GayleL. McDowell | Founder/ CEO, CareerCup
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Cracking the PM Interview
Howto Landa Product ManagerJob
Nov12, 2016 |ChicagoBooth
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Hi! I’m Gayle LaakmannMcDowell
Author Interview Coach Interview Consulting
<dev> </dev>
(CS) (MBA)
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Yes! Slidesare online!
Gayle.com
 Click “Events”
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The Perfect PM
Leadership &
Execution
Technical
Product
Industry
Business
------ the ------
Perfect PM
------ is a ------
MYTH
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The Real Question(s)
What do you have? What do you need?
What do Iassume?
Strategy &
Vision
Leadership
Customer
Focus
Product
Design
Analysis &
Synthesis
Action
Oriented
Prioritization
Project
Management
Technical
Skills
Communication
Strategy &
Vision
Leadership
Customer
Focus
Product
Design
Analysis &
Synthesis
Action
Oriented
Prioritization
Project
Management
Technical
Skills
Communication
Engineer
Strategy &
Vision
Leadership
Customer
Focus
Product
Design
Analysis &
Synthesis
Action
Oriented
Prioritization
Project
Management
Technical
Skills
Communication
Marketing
Strategy &
Vision
Leadership
Customer
Focus
Product
Design
Analysis &
Synthesis
Action
Oriented
Prioritization
Project
Management
Technical
Skills
Communication
Design
Strategy &
Vision
Leadership
Customer
Focus
Product
Design
Analysis &
Synthesis
Action
Oriented
Prioritization
Project
Management
Technical
Skills
Communication
Project Manager
Strategy &
Vision
Leadership
Customer
Focus
Product
Design
Analysis &
Synthesis
Action
Oriented
Prioritization
Project
Management
Technical
Skills
Communication
Customer Service
Strategy &
Vision
Leadership
Customer
Focus
Product
Design
Analysis &
Synthesis
Action
Oriented
Prioritization
Project
Management
Technical
Skills
Communication
Business Analyst
What good is an MBA?
• VERY mixed opinions
• Be humble!
• What else ya got?
– Industry expertise?
– Technical skills?
– Business skills?
– Product skills?
McDowell |
Recruiting for MBAs
• Most positions don’t need it
– … and may not even value it
• On campus recruiting for big
companies
• Networking for startups/smaller
companies
– Be aggressive!
McDowell |
Behavioral
Tell me about yourself…
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The Good EnoughPitch
• Showsof success
• Prompt the
interviewer
• Hobbies
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The Great Pitch
Tells an [engaging] story
Sends a message.Who are you, really?
Addresses your “stereotype”
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DevelopingYour Stories: Strategy 1
Job1 Job2
Leadership
Successes
Challenges
Mistakes
Conflicts
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DevelopingYour Stories: Strategy 2
Strengths
 Data?
 Risk-taking?
 Thoroughness?
 Empathy?
 Resilience?
Weaknesses
 Detail-oriented?
 Bluntness?
 Toooptimistic?
 Sensitivity?
 Impatient?
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Goals of Answering BehavioralQs
Good
Content
Good Communication
+
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Structure 1: Nugget First
Lead with your “thesis”/ nugget
 Grabs thelistener’sattention
 Givesthemcontextforwhereyou’regoing.
I’m most proud of program I set up to …
Q: What accomplishment are you most
proud of?
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Structure 2: S.A.R.
S
A
R
What was the issue?
What did you do about it?
What was the impact?
What’s themessage?
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Story Diagram
Story1 Story2
NUGGET
SITUATION
ACTION
What&Why&How
RESULT
THEMESSAGE
DO DIFFERENTLY
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Most
Common
Issues
Too much “we”, too little“I”
 Especiallyleaders&women
Too littleaction
No message
----- don’t -----
sugarcoat
------ the ------
bad stuff
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What I’m looking for
If you’ll admitto bad stuff
If you’ve really failed
How you respond to bad things
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Weaknesses, Failures& Mistakes
Be REAL
Be COMPELLING
Be CHANGED
The best candidates connect
Product Design
How would you design a…
02
How would you design an
alarm clock for the blind?
What’s your favorite app? Why?
Pick a Google product.
How would you improve it?
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z
Gayle Laakmann McDowell
What I’m
Looking
For
Communication
User empathy
Creativity
Judgment
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How toTackle
1. Define theuser
 Askquestions
 Arethere multipleusers?
2. Discuss use cases, problems & goals
3. Design
4. Wrap-up
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Anddon’t forget…
the
USER
the
WHITEBOARD
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Make sure youknow
Favorite WEBSITE
Favorite MOBILE APP
Favorite PHYSICAL PRODUCT
Favorite COMPANY PRODUCT
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Your Favorites
Why do you love it?
Whoare the users?
What do they use it for?
How do they competitors compare?
Whatproblems are there?
How would you improve it?
not all favorites
are created equal
Estimation
How many and who cares?
03
How much money does Gmail
make in a year?
How many airplanes land
in a day?
How many golf balls can fit
in a bus?
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z
Gayle Laakmann McDowell
Why
We
Ask
Smarts
Ballparking Matters
Comfort withnumbers
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How toTackle
1. Ask questions to resolve ambiguity
 Don’tmake assumptions(yet)
2. Outline/ StructureYour Approach
3. Break down the components
 Assumenumberswhennecessary
 State assumptionsexplicitly
 Roundnumberstomake yourmath easier
4. Sanity Check
 Doyournumbersmake sense?
How much money does
Gmail make in a year?
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Step 1: Ambiguous Information
Just in theUS? Or Worldwide?
Profit or revenue?
Pastyear? Or average over history?
Gmail only? Or includeGoogle Apps?
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Step 2: Outline YourApproach
1. Estimate # of Gmail users
2. Estimate annualclicks
a. Top clicks
b. Side clicks
3. Estimate $ per click
a. Top clicks
b. Side clicks
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Step 3:Break downcomponents
Estimate # of Gmail usersin theUS
1. Assume 300 million people in the US.
 Exclude0 -12 yearsold and65 - 75yearsold
  ~200 million
2. Assume 80% of people use email
 But 50% only use their work email acct
3. Assume 80% use a “major” email provider
 Gmail, Yahoo, Hotmail, AOL, etc.
… and so on …
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Step 4:Sanity Check
Suppose you get US rev. = $5 billion.
No, because…
 Google’sannualrevenueis~$30billion
 $16/ UScitizen(notjustgmailusers)
Case & Misc.
Questions
The other questions
04
How would you launch Amazon
in Turkey?
How would you price
a new e-book reader?
User signs up drop after launching new
profiles. What would you do?
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Many other questiontypes!
 Problemsolving
 Acquisition rates dropped. Why?
 Strategy
 Should wedo X orY?
 Marketing
 How would youmarketX to Y?
 Pricing
 How would youprice X?
 Launching
 How would youlaunchX incountryY?
 Brainstorming
 Nameas manythings youcould do with X
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Generic Structure
1. Understand/defineproblem
2. Structure
3. Solve
 Useinstincts
 Make reasonableassumptions
DRIVEtheDISCUSSION
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Useful Frameworks
Customer PurchaseDecision MakingProcess
Marketing Mix (4 Ps)
SWOTAnalysis
Five Cs
Porter’s 5 Forces
Butit’snotatestofframeworks
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Useful Metrics& Knowledge
User Acquisition
 #,growth,activeusers,etc
Activity
 What arepeopledoing?
Money
 Customeracquisitioncosts
 Revenue
 $growth
want your
gut instincts
Takeaways
If you forget everything else…
05
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If you forget everything…
Know who you are
 (andwhowethinkyouare)
Focus on theuser
Structure your responses
I could write a
whole book on
this!
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Other Resources
Gayle.com
CareerCup.com
CrackingThe
CodingInterview.com
Or, follow me online
• facebook.com/gayle
• twitter.com/gayle
• gayle.com
• gayle@gayle.com
• quora.com

Cracking the PM Interview