Shaneka E. Battle has over 15 years of experience in administrative and customer service roles. She currently works as an Administrative Assistant for the Liberty County Drug Court Program, where she provides support to directors and counselors. Previously, she has held roles as an Administrative Assistant and HR Manager for contracting companies, an Office Assistant and Cashier for furniture stores, and a Military Pay Technician. She has strong skills in Microsoft Office, timekeeping, payroll processing, and customer service.

1. Shaneka E. Battle
247 Manchester Court
Midway GA. 31320
Cell: (907) 978-0162
Shaneka.E.Battle@gmail.com
Work Experience:
Liberty County Drug Court / Recovery Place
Administrative Assistant (Present)
Kascey Ifill / 912-877-3600
Provide administrative support to Director and Counselors of the Liberty County
Drug Court Program. Prepare and analyze reports, manage multi-line telephone
system, schedule appointments and provide other assistance as needed. Render
UDS and ETOH test to clients. Maintain a healthy boundaries with clients,
visitors and vendors.
GCA Services Contractor (8/9/12 – 12/15/12)
ABM Onsite Services Contractor (12/16/12 – 06/06/14)
Administrative Assistant /HR
Amos Johnson / 907-322-6006 (GCA) / Richard Ward / 907-347-3091 (ABM)
Managed UAF office for janitorial contract. Initiated first level of payroll and HR
processing procedures for a Multi-Million Dollar Contract. Hired and completed
all Janitorial new hire packets. Maintain employee files & processed invoices for
payment. Monthly upkeep of Vehicle Inspection documents for 5 ABM
transportation vans. Process payroll bi-weekly, gathered and tabulated time
records for 80 (+) employees daily. Completed all Workmen Comp claims for
employees to submit to Corporate Office. Data entry into different programs:
Citrix, GCA Ware, Kronos, Liberty Screening, Everify, Blueforce & QMS.
Prepared reports as assigned by Management. Janitorial Contractors point of
contact for UAF involving any janitorial issues.
Sadlers Fine Furnishing
Office Assistant (Cashier)
(3/14/2011 – 8/4/2012) (40hrs Weekly)
Peter Beaver/ 907-452-7368
Performed all assigned clerical duties; filling, faxing, coping and emailing.
Assisted sales with opening and closing customer accounts. Received all methods
of payments from cash, credit cards and checks. Printed sale tags and receipts.
Assisted Store Manager and Customer Service Department with customer issues.
Completed closing report in the Gers system at the end of each shift. Ensured all
Financing paperwork was filled out & filed correctly. Logged all sale documents
in Daily Sale Log Spreadsheet.

2. Strategic Resource Inc. (SRI Contractor)
Military Pay Technician (Processing Clerk)
(02/08/20/10 – 11/04/2010) (40hrs Weekly)
SSG Vanessa Manual / 910-728-0913
Ensured arriving & departing military personnel in/out financial process was
completed. Provided assistance regarding financial questions and issues.
Performed all clerical duties, pertaining to the Processing Department. Reviewed,
processed and determined payroll accounts and financial records. Researched and
reviewed rejected paperwork and supporting documents to ensure appropriate
documents were attached for correction and completeness. Completed recycles,
management notices and rejected reports and transferred documents to the
appropriate departments. Provided excellent customer service to all Military
Personnel to ensure all personal documents were protected daily.
The City Of Thomasville
General Government Clerk (City Cashier)
(3/14/08 – 11/13/09) (40hrs Weekly)
Linda Vandergriff / 229-227-7001
Completed various clerical duties: such as typing, filling, answering phones,
photo copying and performing 10-key functions. Worked one on one with
customers in person, on the phone and in a drive through setting. Accepted
payments for city taxes; utility bill, land fill accounts and all other payments due
to the City’s budget. Performed scheduled rotations with other government clerks
to attend City Court for acceptance of payment, for traffic citations and city
violations. Aided City Council members, police department and fire department.
Accepted all forms of payments; cash, checks, money orders and credit cards.
Collaborated with the City Council and other entities in a Strategic Planning
Operation to ensure better work environment and improvement within the
community.
Turners Fine Furnishing
Turners and Ashley’s Warehouse
Office Assistant & Customer Service Manager
(10/26/05 – 03/12/08) (40hrs Weekly)
Melanie Stephens /229-227-6000
Performed all clerical duties assigned including running and filing sales reports.
Logged sales into computer based program system. (Gers) Assisted sale personnel
with closing all sales by finalizing sale contracts and collecting payments.
Promoted to Customer Service Manager, where I was responsible for handling
complaints regarding shipments and or damages sustained to the customers
furniture. Assisted store managers resolve any problems or concerns customer
may have had with furniture, and deliveries. Worked one on one with different
vendor representatives from Wesley Hall, Broyhill, Craftmaster and Lazy Boy for
repairs, parts and warranty issues or concerns. Created special work orders for
vendors to accommodate special order requests for the customer by negotiating
available options. Addressed issues as they aroused for win/win resolution.

3. Knowledge, Skills and Experiences:
 High energy level and enthusiastic.
 Proficient in Microsoft Office, Word, Outlook and Excel.
 Experience with hourly time record – keeping procedures.
 Experience processing new employees and customers.
 Strong organizational and interpersonal skills.
 Ability to work in a team environment.
 Sense of urgency to complete tasks and meet deadlines; self directed.
 Ability to handle confidential information.
 Ability to handle multi – faceted jobs with completing normal duties.