Presentation by Jude Abalaka

1. IMPROVING
PRODUCTIVITY
THROUGH
PROCESSES
Presented by Jude Abalaka
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2. A business owner, either planning on a new start-up or
seeking opportunities to improve on existing methods will
greatly increase their odds of success when productivity
of the process is thoroughly thought through from the
beginning.
The term “Productivity” refers to the efficiency of a
process. It measures how inputs have been effectively
utilized to produce a profitable output.
CONCEPT
OF
PRODUCTIVITY
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3. THE
BIRDHOUSE
BUSINESS
https://www.youtube.com/watch?v=mRxICdUYaCs
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Input
• Wood
• Paint
• Nails
• Tools
• labor
Process
• Measure
woods
• Cut to size
• Prepare
surface
• Join with
nail etc
Output
• Birdhouse
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4. A well written process will define things like what
activities are to be done, who performs them, what is
the purpose, how it is performed and who is
responsible for the process. It is:
1. Repeatable
2. Creates Value
3. Finite
4. Flexible
A process is a defined sequence of repeated steps
applied towards task achievement. It is a business
methods of getting things done.
CONCEPT OF
PROCESSES
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5. WHY A
PROCESS IS
IMPORTANT
• Provides consistent output.
• Reduces time wastage, and provides clarity on the
work to be done.
• Provides a basis for continuous improvement.
• Makes training and knowledge transfer easy and
consistent.
• Supports quality requirements and goals .
• Increases efficiency and productivity.
• Ensures resources are put to good use.
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6. HOW TO
DEFINE A
PROCESS
HOW TO
DEFINE A
PROCESS
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Understand your business goal
Identify what tasks are
important to your business goal
Assign tasks to stakeholders
Test the process
Implement the process
Monitor Process
Standardize the Process
What is the purpose of the business? Why
was it created? What will make it successful?
What are the strategies needed to achieve the
goals? Are they efficient?
Identify best skills, people, machines etc.
needed to execute task
Run the process gradually to see how it
performs. Observe any gaps and adjust.
Train team members to use process –
Apply process in real situation
Check to see people adaptability to process
and how performance is impacted
If the process meets required goal, then
standardize them.
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When defining a process, take time to ensure that each step adds the
value you require to your business - Be it direct or indirect value.

7. Once processes have been created the next step is to
organize them into a sequence of operation, so that
they form a continuous flow.
For example, the process of making pap requires to boil water
to a certain degree, make a paste off the pap while water is
heating, pour boiled water into paste and stir immediately. then
add choice of beverage.
If the sequence of pap production is not defined, a worker can
choose to wait for the water to boil before making the paste of
the pap. This will lead to waste of time resulting from waiting.
What if the worker chooses to mix the beverage with the pap
paste before pouring the water? This will affect the quality of the
pap and such a mistake can cause waste of resources due to
defective output.
To maintain a productive system, processes should be mapped
in a way that they produce the best output.
PROCESS
MAPPING
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8. LEAN
SYSTEMS
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Lean thinking is a method of creating and continuously
improving processes through the organization of human
activities. A system is lean when it aims to eliminate all
forms of waste generated from overproduction,
inventory, motion, defects, over-processing, waiting,
and transport.
JUST IN TIME (JIT) TECHNIQUE
Produce the appropriate quantity
needed.
TAKT-TIME
Align production with demand.
5S
Promotes quality by ensuring the
proper organization and arrangement
of the work environment
KAIZEN:
Aim to reduce costs and increase
productivity, through continuous
improvement.
Some useful lean techniques to consider for a process
include:
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9. A standard operational procedure (SOP) is the
documentation of a defined process. It details a series
of step-by-step instructions on how to perform routine
tasks correctly and in the same way, no matter who is
performing them.
An SOP is a reference guide, so team members and
even new employees can work more independently
and don’t have to rely on anyone for guidance on every
single task.
Remember that the easier the instructions are to read
and understand, the more likely it will be followed
correctly and consistently by different members of the
team.
PROCESS
DOCUMENATION
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10. This is a defined step-by-step plan for achieving the
entire business goal. It creates an effective link that
allows successful communication between the different
departments in an organization
Process management considers all aspects of the
business by ensuring:
• Efficient use of resources
• Productivity improvement opportunities
• Competitive business decisions etc.
Process management provides the avenue for business
expansion, use and improvement of processes.
PROCESS
MANAGEMENT
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11. IMPROVING
PROCESSES
Every process has a constraint and focusing
improvement efforts on the constraints, is the fastest
and most effective path to improve profitability.
Imagine you have a cooker that takes 60 mins to cook
10 plates of rice, or you have a pot that can only take 10
plates of rice for a cooking cycle of 60 mins; but your
demand requires that you serve 15 plates in an hour. It
is easy to see you need to change your cooker and get
a bigger pot; not to improve on your ingredients.
Adding more spices will make the rice sweeter, but it
does not solve the problem. No matter how spicy your
rice is, you will never sell more than 10 plates if you do
not change the cooker.
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12. SUMMARY
Those who oversee production activities should prioritize
process management as against people management.
With proper task delegation, target communication,
control measures, defined KPI’s and other performance
communication tools, people are usually able to manage
themselves.
A manager must channel energy and time towards
strategies that bring about new methods and cost
reduction opportunities; This is how processes get
improved
Ultimately, process improvement is a continuous and
ongoing task. Remember to set targets that are specific,
measurable, relevant, achievable and time specific.
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13. THANK YOU
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