The document provides guidance for technical support when deploying One Laptop per Child laptops in a country. It discusses establishing a country team, planning the technology deployment phases including imaging, content selection, and upgrades. It also covers connectivity infrastructure planning, security options for activated vs un-activated laptops, and escalation procedures. Recommendations are provided for hardware and software support through local repair centers, volunteers, and contacting One Laptop per Child as needed.

1. One Laptop per Child Country Technical Support September 18, 2008 One Laptop per Child

7. XO under a tree Up to 10 laptops per mesh channel (3 channels) can collaborate with no wireless infrastructure

8. XO with AP AP/Router CH1 Up to 20 Laptops / Access Point More than 60 laptops and 3 Access Points requires site survey and carefully designed infrastructure

9. XO with XS Server XS School Server AP CH1 CH6 CH11 Up to 30-40 laptops per AP Up to 300 laptops per school server. Requires RF site survey and carefully designed infrastructure

12. Escalation for problem tracking Teachers Admin Students FAQ Wiki Docs Release Notes Escalation path: OLPC Tech Support OLPC Country team FAQ Manuals Training Man Problem tracking system OLPC Problem Tracking Trac (SW/HW bugs)‏