The document discusses challenges with printer fleets, including high costs and inefficiencies. It introduces Managed Print Services (MPS) as a strategy to manage all aspects of printing to reduce costs and improve productivity. Key aspects of MPS covered include consumables management, hardware, service, reporting, and fleet optimization. The provider, Hagan MPS, offers various services within these areas like supplies, helpdesk support, hardware leasing, and assessment tools to analyze fleets and propose optimization scenarios.

2. The ChallengePRINTING IS EXPENSIVEOn average, 6.38% of annual revenues are spent on printing and managing documents (up to 14.7%)Average network printer contains over $400 in consumablesHP LaserJet 4700 contains 6 consumable items totaling $1,350PRINTER FLEETS ARE DIFFICULT TO MANAGE1 device for every 2 – 3 employeesMany different vendors, supply items, agreements, service levelsLack of consistent management reporting (usage, service, productivity)PRINTERS FLEETS ARE INEFFICIENTAverage device utilization about 1.7%1% of printers are ink, but represent 10% of the costColor accounts for 10% of volume, but 40% of the cost

3. What is MPS?A coordinated strategy to manage all aspects of a printing infrastructure including consumables, hardware, service, fleet management, reporting, process automation and device optimization. The primary goal of MPS is drive down printing costs while improving productivity & reliability.HAGAN MPSTri-County ServiceToner & Consumables FulfillmentRepair Parts / Maintenance KitsSupports All Makes & ModelsCoordinated Management ToolsEnterprise-Wide ReportingeCommerce / Spend ManagementCreative & Flexible Billing Programs

4. On-Site Break/FixNationwideHelpdesk& TriagePrinter Service ReportingSpend ManagementOEM & Compatible TonerFleet OptimizationHardware LeasingMulti-Function Printer HardwareOn-Site Fleet ManagementConsolidated CPC BillingFax Device SupportAutomated Meter CollectionAutomated Toner ReplenishmenteCommerceService Parts / KitsHP Printers

5. SuppliesEncompass Brand TonerHigh Quality / Aggressive PriceOEM Equivalent – Three year GuaranteeDesktop DeliveryNearly All Makes / ModelsRecycling IncludedToner RecyclingBin-based recycling programCartridges either reused or repurposed

6. MPS Service-HAGAN MPS ServiceOnline & Phone Helpdesk / TriageCentralized DispatchPlace Service Calls OnlineDetailed / Customized ReportingSupport nearly all makes/models/typesImproved ManagementSimplified Pricing / BudgetingReduce / Eliminate Burden on IT Department

7. HardwareHP,LEXMARK,OKIDATA PartnershipElite level pricing direct to the customerNot available through depot stores (Staples, Office Depot, etc)End-user device procurementCost / Convenience balanceEnforce StandardizationLeverage Rebates Printer Trade InMix in with Toshiba HardwareBlend with MFP agreementsBlend CPC pricing

8. Fleet ManagementToshiba/HaganServiceHelp Desk / Issue ResolutionService RequestsMonitoring / Reporting / Device History (if requested)OrderingOrder Hardware / TonerImplement Spend Management PoliciesAutomated Toner ReplenishmentOrder History / User TrackingManagementAutomated Meter CollectionUsage Reporting (device, location, class of devices)Training / End-User ResourcesPopulation ReportsIndividual Asset Management

9. Pricing ModelsBuy Toner, Service IncludedBlended CPC, Toner, Parts, ServiceBlended CPC, MPS + Hardware*Blended CPC, Entire Fleet (Print, Copy, Fax)Cost of OwnershipDecision Process* PageSmart CPC DirectInclusive of all toner, parts, labor, fixed cost per page, standardized SLA’s, helpdesk, full reporting, fleet optimization services, HP hardware, accurate and predictable cost models, automated toner replenishment, meter collection.

10. EncompassToshiba-proprietary Document Output AssessmentBased on 6-Sigma, DMAIC MethodologyBaseline Current StateComplete Inventory of All Output DevicesAudit of Financial ConditionMeasure Usage and UtilizationPropose various improvement scenariosFully optimize fleet based on usage, cost, proximity, functionalityEncompass BenefitsAverage cost reduction 30% - 40%Streamline OperationsImprove device availabilityProvide a visual and financial justification for changeEliminate redundant devices / improve device utilizationEliminate stores of outdated or mismatched supplies

11. Fleet Before

12. Fleet During

13. Fleet AfterFloor Stats:DevicesSpendEmp:Dev*Volume* Based on 174 employeesBefore103$94k1.69287kAfter34$57k5.11287k

14. Encompass Green ReportNew Addition To Encompass