CoreyAlbrightJunior-Febuary2016Resume.docx
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Corey Albright is seeking a junior-level DevOps position and has over 15 years of experience in IT support roles. He has provided 24/7 support and on-site help desk services to customers in various industries. His skills include Windows administration, Active Directory, Linux, networking, AWS, and PfSense. He is proficient in troubleshooting, software deployment, and ticket management systems.
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- 1. CoreyM. Albright,Jr. 16 Duck PondCourt Germantown,MD 20874 (301) 674 – 2096 IneedTechJob@gmail.com Page 1 of 4 Linkedin: https://w ww.linkedin.com/in/corey-m-albright-jr-338048101 Objective: To obtain a junior-level DevOps position that will utilize my cloud, and infrastructure skills, while providing access to new and rewarding technologies. EXPERIENCE: HalfawayServices, LLC - SystemEngineer (Formerly Anrass) May 2009 to February 2016 Halfaway Services is based in the greater Washington D.C. metro area and serves a broad range of corporate, government, and non-profit with a full spectrum of IT services. System Administrator / Help Desk • Provide 24x7x365 support and alert senior staff • Visit customer sites and provide onsite help desk services and system administration • Troubleshoot existing system issues with programs and machines, modify system configuration files • Update, secure,and fortify all network equipment • Ticketing distribution on site with clients • Active Directory users and groups and policies • Building Hp printers from scratch and fixing any physical issues to make it print • Windows 7, 8, and 10 Support along with Linux and Macosx Anrass, Inc. SystemAdministrator December 30, 2002 to May 2009 • Setup new patient operatory stations that required system uptime of 99.99% • Established network policies for staff, customers and the executive team. • Visit both establishments located in McLean,Virginia and Gaithersburg, Maryland.
- 2. CoreyM. Albright,Jr. 16 Duck PondCourt Germantown,MD 20874 (301) 674 – 2096 IneedTechJob@gmail.com Page 2 of 4 • Setup, maintained, and adjusted esxi to operate efficient and without errors • Removal of computer equipment from existing offices and relocation to alternate spaces • Technical customer support calls to Dexis, and Dentrix • Assisting remote login and support • Took in up to 50 tickets every day and distributed tickets amongst 5 techs Certifications: None Education: High School: Thomas S. Wootton, Rockville, MD 20850 Graduate June 2015 Summary of work experience: • pfSense creating a openVPN server for an anonymous ip-address • AWS adding a pfSense instance and being able to make it run without an attached machine • Provide support for the client’s desktop computer, monitor, laptop, printer, scanner and multi-function printer (MFP) • Provides support and alert senior staff • Built and manage a Windows WDS and Print Server • Visit all three sites and provide onsite helpdesk services and system administration • Troubleshoot existing system issues, modify system configuration files • WDS Windows Deployment Service to deploy multiple machines at once with the same operating system • Casper Suite and MDM for apple management services • Removal of computer equipment from existing offices and relocation to alternate spaces • ServiceNow Distributing tickets to an office of technicians to get a project done in the office • DNS Forwarding used to take the load off of a network and move to another server
- 3. CoreyM. Albright,Jr. 16 Duck PondCourt Germantown,MD 20874 (301) 674 – 2096 IneedTechJob@gmail.com Page 3 of 4 • Remedy help desk application to submit tickets. ITIL based ticketing system (Remedy, HEAT, ServiceNow, etc.) • Creating Invoices In QuickBooks to bill customers • Expertise with the installation, configuration, and troubleshooting of Microsoft Operating systems, and Microsoft Office Applications • Responsible for traveling with my mentor to: Phoenix, Atlanta, Massachusetts,Washington DC and Reston, Virginia. • Carry out the plans for the CTO and its members using Microsoft Project and Visio. • Provide hands and eyes to various datacenters and enterprise systems. • Great communicational skills both written and oral. • Tier 1 and 11 level Troubleshooting and problem resolution • Office 2010/2013 (Outlook, Word, Excel) • Windows 7 support from viruses to everyday work usage issues • Imaging Systems (WDS/MDT) • Ticketing System (Spiceworks, ConnectWise, Footprints, etc) • Distributing Tickets from Spiceworks to 20+ office users • Remote Connectivity tools (LogMeIn, GoToAssist, Screen Connect, and Remote Desktop Connection) To assist users from another location or state when I am not in the area or immediately available • Can lift up to 50lbs Data, Video, and Audio Experience Before:https://www.youtube.com/watch?v=6f4e2k48azY After: https://www.youtube.com/watch?v=tKpGLDshr4g
- 4. CoreyM. Albright,Jr. 16 Duck PondCourt Germantown,MD 20874 (301) 674 – 2096 IneedTechJob@gmail.com Page 4 of 4 Data Center Experience: http://s882.photobucket.com/user/CoreyAlbrightJr/embed/slideshow