This document summarizes a presentation by Alan Cooper on user experience design. It discusses Cooper's background and experience in software development. Key points from Cooper discussed include the importance of user-centered design and avoiding assumptions about what users want. The presentation then covers topics like conducting research on users and stakeholders, creating personas to represent different user types, developing scenarios to showcase how personas would interact with a product, and using frameworks like user flows and wireframes to guide interface design based on research. The overall message is that understanding users through research methods like personas and scenarios is essential for developing products with good user experiences.

1. PRESENTED BY:
User-Focused
Design Research
Lunch n Learn

2. PRESENTED BY:
What I learned
at Cooper in SF
Lunch n Learn

4. Alan Cooper says:
!
“I've been a computer programmer since
1973 and an entrepreneur all of my life. I
started my first company in 1976. I've
invented software for Bill Gates and helped
to define the profession and practice of
user experience design.”

5. “When software makes users feel stupid,
their self-esteem droops and their
effectiveness plummets, regardless of their
other goals. A system that violates [that]
will ultimately fail, regardless of how well it
achieves other goals.”
!
ALAN COOPER
“The Inmates Are Running the Asylum”
https://vimeo.com/32478185

6. “PRACTICE FUSION”
https://vimeo.com/34875856
!
!
!
“UI BRANDING”
https://vimeo.com/28740656

7. Lunch n Learn
What does Cooper do?
!
Research + Synthesis
UX and Visual Design
User-Directed Design
Have empathy for users

11. Day 4
!
ReDesign the BART
kiosk experience

13. Lunch n Learn
Let’s talk about:
1. Research
2. Personas
3. Scenarios
4. Frameworks

14. Lunch n Learn
Design Challenges IDEA SWORDFIGHTS
‘My idea’ vs. ‘your idea’
CRITICISM STANDSTILL
‘None of those will work...”
SELF-REFERENTIAL THINKING
“Here’s what I would want/do…”
FAST FORWARD INTO DETAILS
Jumping into solutions w/
assumptions

15. a
Research

16. Lunch n Learn
Research defines user’s goals
and ensures products are
desirable.
!
Getting to know what users really want makes products desirable.
Good Research makes delightful digital experiences possible. And
delightful user experiences make users happy and coming back for
more. Research also reveals user behaviors and goals that aren’t
apparent from stakeholder assumptions (AKA: “I know what our users
want”). And most importantly, Research creates empathy for users that
drives product design – for users. And that makes happy customers.

17. Lunch n Learn
Research stakeholders and the
business domain that will be
impacted by design decisions.
Think empathetically about users’
experience with the product.

18. Lunch n Learn
“It is better to understand and
perfectly meet the needs of the
critical few than to poorly meet the
needs of many. It is this specific
problem that personas are meant
to address.”
“Universal Principles of Design”

19. Lunch n Learn
- Stakeholder Research (interview+planning,
ethnographic research, paired-design)
- Experience Goal (how you want to feel)
- End-goal (what you want to achieve)
- Mental Model vs. Functional Model

20. Lunch n Learn
Interview Planning • What do I need to learn?
• What could I ask to Learn?
• What else do I need to Learn and
How?

21. Lunch n Learn
Paired Design:
!
Generating ideas with another
person gives better results and
prepares you for communicating
the rationale of your ideas to a
larger group.

22. Lunch n Learn
Paired Design:
Generator :
Leads concept creation
!
• Good at visualizing
systems and structures
• Well-versed in usability
and interaction design
principles
• Responsible for
generating screen
sketches
Synthesizer:
Leads narrative creation
!
• Good at narrative,
facilitation, and detail
• Well-versed in
communication and
process
• Responsible for
documenting research
and design

23. a
Personas

24. Lunch n Learn
Personas are fictional
people created from
synthesized Research.
They are a visual tool
that guide product
design. Personas help
focus the product
design on the users
that will use it.
Personas:
• build empathy for users
• guide better, more targeted
solutions
• help teams communicate better
by creating a common
language and point of reference
about users
• help avoid self-referential design
• are based on behavioral
patterns and goals that in turn
drive decision making for the
product

25. Lunch n Learn
Persona To Do:
1. Name.
2. Story.
3. Goals.
4. Behaviors.
• Define Primary personas and
any essential secondary
personas
• Create a visual representation
(sketch) of the Persona(s)
• Use Persona(s) to guide
design that ensure a user-
focused product
• Share visualized Personas
with Stakeholders

27. a
Scenarios

28. Lunch n Learn
Scenarios are
storyboards that
visualize real-life
situations that personas
are likely to be in while
interacting with a
Product. Scenarios
demonstrate the impact
it will have on their lives.
Scenarios:
• reinforce persona needs
and goals rather than
system features and
capabilities
• prioritize needs from the
user‘s perspective
• guide design solutions
so design always
happens in context of
user’s experience

29. Lunch n Learn
Scenarios : To Do
!
• Create key scenarios that match day-to-day experiences of the defined
Persona(s) using the product
!
• Define each scenario with 6-7 storyboard panels (sketched) that describe a
“before & after” scenario
!
• Consider how the user will behave in their experience: See. Think. Do.
!
• Bad idea exercise, Pretend it’s magic.
!
• Use Scenarios to guide design that ensures a user-directed product
!
• Share visualized Scenarios with Stakeholders

32. a
Frameworks

33. Lunch n Learn
Frameworks support user
goals, anticipate their
behaviors, and correspond
scenarios to interface
screens. Frameworks include
User-flows, UI Patterns, and
Wireframes. Frameworks
clarify how the scenarios flow
together to support a great
end-to-end user experience
— and a viable product.
Frameworks:
• establish UI functional
zones
(ie: Navigation location)
• apply UI /UX design
patterns (Tabs, Menu,
Carousel, Spatial/
Gestural, etc.)

34. Lunch n Learn
Frameworks: To Do
!
• Create Mood Board: show how Sidewalk wants to look and be
perceived as (in terms of design aesthetic) with a Mood Board
!
• Create Style Guide (components, typography, iconography, etc.)
!
• Establish + refine UI functional zones
!
• Apply UI /UX design patterns (Tabs, Menu, Carousel, Spatial/Gestural,
etc.)

35. Lunch n Learn
“Before Cooper I designed
screens. Now I design
user flows.”

36. PRESENTED BY:
Thanks.