The COO supports the CEO and focuses on optimizing day-to-day operations. The COO leads various internal departments and is responsible for leadership, strategy, policy management, operations management, functional management, process management, sales management, quality management, reporting management, relationship and communication management, people management, performance management, infrastructure, compliance management, finance, HR, customer service, and conflict management. The COO translates corporate strategy into policies and ensures achievement of strategic goals through effective systems and relationships.

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Role & responsibilities
Role - Chief operating officer:- To provide effective and inspiring leadership, by creating & actively involved
in various programs and services
Reporting to – CEO and BoD
Job Description COO :-
The COO supports the work of the company's chief executive officer (CEO) focusing on the establishment
and optimization of day-to-day operations in the company. All internal department heads responsible for
delivering services report COO. These include:
• Sales & Marketing
• Operations
• Information & Technologies
• Finance
• HR
• Customer Service
Responsibilities :-
Role Activity
Leadership To provide effective and inspiring leadership by being actively involved in all programs
and services, developing & sharing a broad and deep knowledge of all programs
Strategy To participate creating vision, establish & follow the planned path
To manage strategic planning with management team on key issues, its
implementation & resource allocation, etc
To share recommendations on business decisions to shape the long term aspirations
To review periodically the company’s overall strategy to responds to changing
business conditions
Policy
Management
To translates corporate vision & strategy into organizational policies, directives,
processes and methodologies
To create roadmap of growth, assuring planned revenue & profitability delivering
measurable, cost-effective results that make the vision a reality
To develop guidelines for use of corporate assets (people, brand, information)
Architect To establish organizational structure and operating systems to ensure achievement of
strategic direction
To define desired corporate philosophy, values, and operating environment
Ambassador To establish propagate & protect branding of trust, serviceability and unique
differentiator
To set tone and direction for relations with key internal & external stake holders
To serve as principal external representative of the company
Operation
Management
To establish implement and manage smooth day-today operations & enhance,
To ensure that all program activities operate consistently and ethically within the
mission, objectives and values
To bring efficient and effective systems & relationships to increase the productivity
To manages operations of company in ways consistent & aligned with strategic goals
and performance targets
Functional
management
To create and establish quarterly operational & financial planning & management
To manage functional staff (human resources, legal, public relations, and finance)
To manage public relationships
Process
Management
To ensure that core business processes are in place and working effectively
To establish & continuously enhance the organisational processes through programs
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Sales
management
To create scalable business model spreading nationwide having operations as branch
and/or franchisees across nation within stipulated time frame
To develop successful alliances , joint ventures and franchisees
Quality
Management
To establish, monitor and control the quality & service levels of the programs and
delivery of services , to enhance those beating own standards
To implement & lead continuous improvement of quality of the programs and services
Reporting
management
To report organizational performance metrics
To provide input for all strategic planned programs & services
Relationship To establish long term relationship with associates and stake holders
Communication
management
To communicate effectively to fully informed of operational objectives, to conduct
regular meetings to ensure priorities are clear and coordination is good
People
management
To establish efficient HR function, support & guide to manage efficiently
To tap power of each team member brings to this mission
To develops and leads senior management
Performance
Management
To lead the performance measurement and evaluation processes against the goals
To set & reviews operational and / or performance goals for each department &
corporate management which are aggressive, achievable and tied to long-term goals
To lead, coach, develop, and retain high-performance senior management team with
an emphasis to develop capacity in strategic analysis, planning & program budgeting
Conflict mgmt To facilitate resolution of issues between departments and or stake holders
Infrastructure To establish & continuously enhance organisational infrastructure
Compliance
management
To adhere regulatory & legal compliances, letters of agreement, contracts, leases, and
other legal documents and agreements
Sales & Marketing :- To achieve planned growth
• To establish & propagate branding, To communicate the branded message
• To create scalable model & growth plan implementing programs of creating and expanding
branches and /or developing franchisees, to attract partners contributing the growth
• To build sales infrastructures, to create service contracts adhering to the vision
• To identify geographic new growth opportunities and priorities
• To manage and cultivate relationships with branches and franchisees to secure and expand
recurring revenue streams
• To coach stake holders the strategic plan and program operations
Operations:-
• To manage day-today operations of equipments & services smoothly & efficiently, To
address organizational challenges
• To manage & mitigate the risks of operations and activities
• To establish, manage and monitor the procurement
• To take charge in high-priority crises
Information & Technologies:-
• To manage Information technology to ensure ongoing maintenance and updating of
information systems and infrastructure, including hardware, software, and applications
• To analyze the current technology infrastructure and scope out the next level of information
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technology systems that support the growth of specific programs & the organization overall
Finance:- Working with the Director of Finance, manage and oversee all financial and business
planning activities, including:
• To establish, lead & support budgeting cycle, to prepare quarterly operational budget to the
CEO and BoD for review and approval, manage effectively within this budget, and report
accurately on progress made and challenges encountered
• To guide & create financial plans and monitoring, To ensure the continued financial viability
program/service units through sound financial management
• To develop an accounting system that provides quick access to financial information and
enables strategic budgeting, To oversee business policies and accounting practices
• To review and analyze financial reports
• To report periodically financial key data to the CEO , senior management team and BoD
• To administer all financial plans (CFO)
HR :- To plan, guide & support for Human resources management matching to growth plan
• To establish, cultivate and sustain the values of within the organization
• To develop action-oriented, flexible, and innovative approach to operational management
with passion, humility, integrity, positive attitude, mission-driven, and self-directed
• To create human resources functions including: training, development, compensation and
benefits, employee relations, performance evaluation, recruiting and retention strategies
• To develop and implement training programs allowing to grow potential capacity of all staff
• To develop top leadership through selection, coaching, and reinforcement
• To plan for quarterly recruitment and hiring
• To promote growth oriented environment
• To establish feedback management & continuous improvement methodologies
• To develop and monitors succession-planning process for top leadership positions
• To establish hiring practices (HR Mgr?)
Customer Service:-
• To establish & create an environment to follow the Code of Business Conduct and Ethics
• To establish objective for customer serviceability, service level agreements of services
• To measure and continuously improve the services seeking feedback and taking necessary
actions, help in enhancing good will & branding
• To display caring attitude, resolving their queries & doubts & problems, feeding appropriate
information, to develop rapport, to response timely, addressing customers needs
• To maintain trust and responsibility by keeping all customer business confidential
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