11 Actions that will make your SIAM Programme successfulSteve Morgan
Service Integration & Management (SIAM) is a term given to IT Operating Models which cater for multi-vendor strategies. This presentation describes the 11 Actions that you must adopt to make your SIAM programme a success
Review of Information Technology Function Critical Capability ModelsAlan McSweeney
IT Function critical capabilities are key areas where the IT function needs to maintain significant levels of competence, skill and experience and practise in order to operate and deliver a service. There are several different IT capability frameworks. The objective of these notes is to assess the suitability and applicability of these frameworks. These models can be used to identify what is important for your IT function based on your current and desired/necessary activity profile.
Capabilities vary across organisation – not all capabilities have the same importance for all organisations. These frameworks do not readily accommodate variability in the relative importance of capabilities.
The assessment approach taken is to identify a generalised set of capabilities needed across the span of IT function operations, from strategy to operations and delivery. This generic model is then be used to assess individual frameworks to determine their scope and coverage and to identify gaps.
The generic IT function capability model proposed here consists of five groups or domains of major capabilities that can be organised across the span of the IT function:
1. Information Technology Strategy, Management and Governance
2. Technology and Platforms Standards Development and Management
3. Technology and Solution Consulting and Delivery
4. Operational Run The Business/Business as Usual/Service Provision
5. Change The Business/Development and Introduction of New Services
In the context of trends and initiatives such as outsourcing, transition to cloud services and greater platform-based offerings, should the IT function develop and enhance its meta-capabilities – the management of the delivery of capabilities? Is capability identification and delivery management the most important capability? Outsourced service delivery in all its forms is not a fire-and-forget activity. You can outsource the provision of any service except the management of the supply of that service.
The following IT capability models have been evaluated:
• IT4IT Reference Architecture https://www.opengroup.org/it4it contains 32 functional components
• European e-Competence Framework (ECF) http://www.ecompetences.eu/ contains 40 competencies
• ITIL V4 https://www.axelos.com/best-practice-solutions/itil has 34 management practices
• COBIT 2019 https://www.isaca.org/resources/cobit has 40 management and control processes
• APQC Process Classification Framework - https://www.apqc.org/process-performance-management/process-frameworks version 7.2.1 has 44 major IT management processes
• IT Capability Maturity Framework (IT-CMF) https://ivi.ie/critical-capabilities/ contains 37 critical capabilities
The following model has not been evaluated
• Skills Framework for the Information Age (SFIA) - http://www.sfia-online.org/ lists over 100 skills
11 Actions that will make your SIAM Programme successfulSteve Morgan
Service Integration & Management (SIAM) is a term given to IT Operating Models which cater for multi-vendor strategies. This presentation describes the 11 Actions that you must adopt to make your SIAM programme a success
Review of Information Technology Function Critical Capability ModelsAlan McSweeney
IT Function critical capabilities are key areas where the IT function needs to maintain significant levels of competence, skill and experience and practise in order to operate and deliver a service. There are several different IT capability frameworks. The objective of these notes is to assess the suitability and applicability of these frameworks. These models can be used to identify what is important for your IT function based on your current and desired/necessary activity profile.
Capabilities vary across organisation – not all capabilities have the same importance for all organisations. These frameworks do not readily accommodate variability in the relative importance of capabilities.
The assessment approach taken is to identify a generalised set of capabilities needed across the span of IT function operations, from strategy to operations and delivery. This generic model is then be used to assess individual frameworks to determine their scope and coverage and to identify gaps.
The generic IT function capability model proposed here consists of five groups or domains of major capabilities that can be organised across the span of the IT function:
1. Information Technology Strategy, Management and Governance
2. Technology and Platforms Standards Development and Management
3. Technology and Solution Consulting and Delivery
4. Operational Run The Business/Business as Usual/Service Provision
5. Change The Business/Development and Introduction of New Services
In the context of trends and initiatives such as outsourcing, transition to cloud services and greater platform-based offerings, should the IT function develop and enhance its meta-capabilities – the management of the delivery of capabilities? Is capability identification and delivery management the most important capability? Outsourced service delivery in all its forms is not a fire-and-forget activity. You can outsource the provision of any service except the management of the supply of that service.
The following IT capability models have been evaluated:
• IT4IT Reference Architecture https://www.opengroup.org/it4it contains 32 functional components
• European e-Competence Framework (ECF) http://www.ecompetences.eu/ contains 40 competencies
• ITIL V4 https://www.axelos.com/best-practice-solutions/itil has 34 management practices
• COBIT 2019 https://www.isaca.org/resources/cobit has 40 management and control processes
• APQC Process Classification Framework - https://www.apqc.org/process-performance-management/process-frameworks version 7.2.1 has 44 major IT management processes
• IT Capability Maturity Framework (IT-CMF) https://ivi.ie/critical-capabilities/ contains 37 critical capabilities
The following model has not been evaluated
• Skills Framework for the Information Age (SFIA) - http://www.sfia-online.org/ lists over 100 skills
International Target Operating Model DesignChris Oddy
International Target Operating Model Design
Chris Oddy
SLIDE 1
• A Plan is only of value if it is successfully implemented
• A good Strategy is important… A Great Operating Model is more beneficial
• A Target Operating Model ensures everyone is aligned and knows what to do
SLIDE 2
What is an Operating Model?
• A breakdown of a business into its key components
• A framework for how an organization operates in terms of people, processes and technology
• A basis for formulating strategy and making informed decisions
What Is a Target Operating Model?
• A structure that dictates how the business should be organized
• A target state informed by strategy and opportunities for optimization
• An operational design that depicts how business objectives will be achieved
• A basis for developing operational improvement and transformation plans
• A framework that enables goal congruence
SLIDE 3
Why is a Target Operating Model Important?
• Without a Target Operating Model operations often evolve and do not fully align to the business vision and strategy
– This approach might work initially, however it has significant associated risk
– Clients and products are added, new markets are entered and acquisitions are integrated.
– People, processes and technologies build and a complicated web of inefficient and ineffective systems and processes is created
• A Target Operating Model based on the business strategy often leads to a significant competitive advantage:
– Faster decision making in areas such as launching new products, services and partnerships
– Improved client service through greater roles and responsibility definition across the organization
– Better investments as they can more easily be assessed and prioritized based on business impact
– Reduced risk from a more controlled and stable operating environment
– Higher colleague engagement and alignment from clearer strategic execution plans
– Greater long-term operational efficiency and optimization
• Businesses without a Target Operating Model typically:
– Deploy increasingly greater resources simply to manage the issue resolution and operational deficiencies.
– Decisions are slow due to the lack of clarity as to how to implement strategies
– Costs of adapting technology and processes increase exponentially
SLIDE 4
Where does the Target Operating Model Fit In?
• A Corporate Strategy must be reflected in a Target Operating Model for the Strategy to be successfully implemented
• The Target Operating Model comes below the vision and corporate strategy and above the operational planning and execution.
• The Target Operating Model can be created in layers
• The Target Operating Model for corporate, country and function level operations must be aligned and congruent with the Corporate Strategy
SLIDE 5 and 6
Focus Areas for Transformation and Optimization
1. Client Valu
Early integration planning is critical for successfully implementing your M&A transaction. Mergers and acquisitions can create immediate value opportunities and provide a solid foundation for growth. However, a key challenge for any merger or acquisition is to quickly integrate operations using the same employees who are required to run the day-to-day business. Early planning, e.g., even prior to having a deal in place, will help you jumpstart the M&A integration process and can minimize employee distraction and workload. This document provides an overview of the steps that you can take to prepare for your merger or acquisition and successfully overcome these challenges.
For more information, please visit www.scottmadden.com.
Due to economic uncertainty many businesses are seeking to become more efficient while maintaining quality and service. Transitioning to a shared service model is at a fever pitch. Here are ten steps to a successful shared service center implementation.
Presentation winning strategies for shared services in the public sectorChazey Partners
Phil Searle, Founder and CEO of Chazey Partners, shared his view on what it takes shared services to be successful in the public sector. In this presentation, he has also highlighted the very essential basics of shared services and analyzed the lessons that he has learned through the years' of implementation in the public sector.
Nick krest - executive director of operationsNickkrest
Nick krest offer a comprehensive range of smart and innovative facilities management solutions that target cost effective and sustainable results at clients’ facilities and workplaces.
International Target Operating Model DesignChris Oddy
International Target Operating Model Design
Chris Oddy
SLIDE 1
• A Plan is only of value if it is successfully implemented
• A good Strategy is important… A Great Operating Model is more beneficial
• A Target Operating Model ensures everyone is aligned and knows what to do
SLIDE 2
What is an Operating Model?
• A breakdown of a business into its key components
• A framework for how an organization operates in terms of people, processes and technology
• A basis for formulating strategy and making informed decisions
What Is a Target Operating Model?
• A structure that dictates how the business should be organized
• A target state informed by strategy and opportunities for optimization
• An operational design that depicts how business objectives will be achieved
• A basis for developing operational improvement and transformation plans
• A framework that enables goal congruence
SLIDE 3
Why is a Target Operating Model Important?
• Without a Target Operating Model operations often evolve and do not fully align to the business vision and strategy
– This approach might work initially, however it has significant associated risk
– Clients and products are added, new markets are entered and acquisitions are integrated.
– People, processes and technologies build and a complicated web of inefficient and ineffective systems and processes is created
• A Target Operating Model based on the business strategy often leads to a significant competitive advantage:
– Faster decision making in areas such as launching new products, services and partnerships
– Improved client service through greater roles and responsibility definition across the organization
– Better investments as they can more easily be assessed and prioritized based on business impact
– Reduced risk from a more controlled and stable operating environment
– Higher colleague engagement and alignment from clearer strategic execution plans
– Greater long-term operational efficiency and optimization
• Businesses without a Target Operating Model typically:
– Deploy increasingly greater resources simply to manage the issue resolution and operational deficiencies.
– Decisions are slow due to the lack of clarity as to how to implement strategies
– Costs of adapting technology and processes increase exponentially
SLIDE 4
Where does the Target Operating Model Fit In?
• A Corporate Strategy must be reflected in a Target Operating Model for the Strategy to be successfully implemented
• The Target Operating Model comes below the vision and corporate strategy and above the operational planning and execution.
• The Target Operating Model can be created in layers
• The Target Operating Model for corporate, country and function level operations must be aligned and congruent with the Corporate Strategy
SLIDE 5 and 6
Focus Areas for Transformation and Optimization
1. Client Valu
Early integration planning is critical for successfully implementing your M&A transaction. Mergers and acquisitions can create immediate value opportunities and provide a solid foundation for growth. However, a key challenge for any merger or acquisition is to quickly integrate operations using the same employees who are required to run the day-to-day business. Early planning, e.g., even prior to having a deal in place, will help you jumpstart the M&A integration process and can minimize employee distraction and workload. This document provides an overview of the steps that you can take to prepare for your merger or acquisition and successfully overcome these challenges.
For more information, please visit www.scottmadden.com.
Due to economic uncertainty many businesses are seeking to become more efficient while maintaining quality and service. Transitioning to a shared service model is at a fever pitch. Here are ten steps to a successful shared service center implementation.
Presentation winning strategies for shared services in the public sectorChazey Partners
Phil Searle, Founder and CEO of Chazey Partners, shared his view on what it takes shared services to be successful in the public sector. In this presentation, he has also highlighted the very essential basics of shared services and analyzed the lessons that he has learned through the years' of implementation in the public sector.
Nick krest - executive director of operationsNickkrest
Nick krest offer a comprehensive range of smart and innovative facilities management solutions that target cost effective and sustainable results at clients’ facilities and workplaces.
List of songs from Dev Anand movies, Total movies : 114 (minus 2 English), No. of songs : 858; Music directors – 42, Lyricists – 63 and Singers – 117 (at the end there is a list)
A classic movie Guide (Hindi version) is among the top three Bollywood movies, produced by Dev Anand and directed by Goldie. Song Aaj phir jeene ki tamanna hai was shot partially at Chittodgad fort. Here is the capture of shooting locations compared with scenes from the song.
Dev Anand developed his style over period cautiously using hair style, jacket, tie, coat, hat, scarf, walking and talking, etc
here is a document captures interesting dressing style from hum ek hai till charge sheet
Prem Pujari was the first directorial movie of Dev Anand, made with lot of efforts on story, dialogues, lyrics, music, locations, etc however was not liked resulting box office failure.
Dev Saab worked more than 6 decades and with many artists, associated long term too. here is a list sharing the name of artist, first movie of association and link to indb - wiki bio
This document captures the expectations of boss, and his hotspots, what would make him angry! Delivering the expectations or more is the key to be successful professional! 6E's Energy, Energizing, Execution, Edge, Etiquettes and ethics are important in all, not just the execution! Team is important to the relationship!
Though the document talks more of me, its applicable to all! Wishing you all the best!
We all fans of Dev Anand celebrate birthday on 26th Sep every year. These are exciting and happiest moments of life. Remembering journey of Dev Anand is an experience. Readers will also feel the same while reading this blog.
Earthsoft Foundation of Guidance (EFG) is working as an NGO/NPO for students - Education & Career guidance and for Professionals for soft skills enhancements. I am working on spreading , sharing knowledge; experience globally.All presentations have been uploaded at www.slideshare.net and search using key word "earthsoft"
What you are today is based on deeds & decisions of the past
Life of individual can be much better if one has sought career guidance & took right decisions at critical mile stones Exhibiting & utilising soft skills and Has avoided mistakes in past if any
Earthsoft Foundation of Guidance to be an NGO globally aiming for
Students - Career guidance to decide path aligned to the potential & interest
Professionals - Soft skill enhancements to be good human being & professional
Citizen – Learning from mistakes of others & avoiding those in own life
Be mentor using your education, knowledge & experience to contribute for a social cause & do conduct free training/ workshop seeking help of existing platforms like rotary,etc
FREE softskill related ppt ebook content #education #career Please download zip file
https://drive.google.com/file/d/0BzsMeXApl2pkVVg4bDY4bTdESG8/edit?usp=sharing
Kindly spread to your friends.Thank you!
- Earthsoft Foundation of Guidance
Let us make earth little softer..
Compilation of Photos of great Goldie (FilmMaker) , articles on web, and reviews of his movies.
Kindly spread to your friends.Thank you!
- Earthsoft Foundation of Guidance
Let us make earth little softer..
Author has captured every frame of Guide, being a big fan of Goldie, love him, respect him! Earthsoft Foundation of Guidance (EFG) is working as an NGO/NPO for students - Education & Career guidance and for Professionals for soft skills enhancements. I am working on spreading , sharing knowledge; experience globally.All presentations have been uploaded at www.slideshare.net and search using key word "earthsoft"
What you are today is based on deeds & decisions of the past
Life of individual can be much better if one has sought career guidance & took right decisions at critical mile stones Exhibiting & utilising soft skills and Has avoided mistakes in past if any
Earthsoft Foundation of Guidance to be an NGO globally aiming for
Students - Career guidance to decide path aligned to the potential & interest
Professionals - Soft skill enhancements to be good human being & professional
Citizen – Learning from mistakes of others & avoiding those in own life
Be mentor using your education, knowledge & experience to contribute for a social cause & do conduct free training/ workshop seeking help of existing platforms like rotary,etc
FREE softskill related ppt ebook content #education #career Please download zip file
https://drive.google.com/file/d/0BzsMeXApl2pkVVg4bDY4bTdESG8/edit?usp=sharing
Kindly spread to your friends.Thank you!
- Earthsoft Foundation of Guidance
Let us make earth little softer..
The TurningPoint-PathToSuccess
About Book description
The author has sincerely shared his thoughts and compiled the important data
so as to apply to your life navigating it to a path of success!
It captures and guide for higher education and professional career, and compilation of aspiring quotes.
Earthsoft Foundation of Guidance (EFG) is working as an NGO/NPO for students - Education & Career
guidance and for Professionals for soft skills enhancements. I am working on spreading , sharing
knowledge; experience globally.All presentations have been uploaded at www.slideshare.net and search
using key word "earthsoft"
What you are today is based on deeds & decisions of the past
Life of individual can be much better if one has sought career guidance & took right decisions at
critical mile stones Exhibiting & utilising soft skills and Has avoided mistakes in past if any
Earthsoft Foundation of Guidance to be an NGO globally aiming for
Students - Career guidance to decide path aligned to the potential & interest
Professionals - Soft skill enhancements to be good human being & professional
Citizen – Learning from mistakes of others & avoiding those in own life
Be mentor using your education, knowledge & experience to contribute for a social cause & do conduct
free training/ workshop seeking help of existing platforms like rotary,etc
FREE softskill related ppt ebook content #education #career Please download zip file
https://drive.google.com/file/d/0BzsMeXApl2pkVVg4bDY4bTdESG8/edit?usp=sharing
Kindly spread to your friends.Thank you!
- Earthsoft Foundation of Guidance
Let us make earth little softer..
The Turning Point - Path To Success
About Book description
The author has sincerely shared his thoughts based on the observations and experiences so as to apply corrections to your life navigating it to a path of success!
Part 1 captures and guide for higher education and professional career, and social, religious and political happenings in society, compilation of aspiring quotes. Part 2 covers his motivational story against struggle through odd journey, methodology of planning tourism, observation of a leader, and interesting childhood memories of Bollywood.
Earthsoft Technologies is a software development & testing services outsourcing company, based in Pune, India
https://www.slideshare.net/rrakhecha/earthsoft-corporate-presentation
Earthsoft Foundation of Guidance (EFG) is working as an NGO/NPO for students - Education & Career guidance and for Professionals for soft skills enhancements. I am working on spreading , sharing knowledge; experience globally.All presentations have been uploaded at www.slideshare.net and search using key word "earthsoft"
What you are today is based on deeds & decisions of the past
Life of individual can be much better if one has sought career guidance & took right decisions at critical mile stones Exhibiting & utilising soft skills and Has avoided mistakes in past if any
Earthsoft Foundation of Guidance to be an NGO globally aiming for
Students - Career guidance to decide path aligned to the potential & interest
Professionals - Soft skill enhancements to be good human being & professional
Citizen – Learning from mistakes of others & avoiding those in own life
Be mentor using your education, knowledge & experience to contribute for a social cause & do conduct free training/ workshop seeking help of existing platforms like rotary,etc
FREE softskill related ppt ebook content #education #career Please download zip file
https://drive.google.com/file/d/0BzsMeXApl2pkVVg4bDY4bTdESG8/edit?usp=sharing
Kindly spread to your friends.Thank you!
- Earthsoft Foundation of Guidance
Let us make earth little softer..
The book is compilation of various ideas striked to Author. Earthsoft Foundation of Guidance (EFG) to be an NGO globally aiming for
• Students - Career guidance to decide path aligned to the potential & interest
• Professionals - Soft skill enhancements to be efficient professional
• Citizen – Learning from mistakes & encouraging others to avoid
EFG encourages people
• To be good human being & to work for well-being of society
• To build, follow & promote the basic fundamentals & principles
• To make lives easy, happy, joyful and beautiful
• To perform the best of intelligence, knowledge & experience to create maximum wealth
Let us make earth a little softer...
More from EarthSoft Foundation of Guidance - EFG (20)
Buy Verified PayPal Account | Buy Google 5 Star Reviewsusawebmarket
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USA WEB MARKET is the Best Verified PayPal, Payoneer, Cash App, Skrill, Neteller, Stripe Account and SEO, SMM Service provider.100%Satisfection granted.100% replacement Granted.
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Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
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Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
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What might I learn?
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Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
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Coo ceo-role & responsibility
1. [Type text] [Type text] [Type text]
Role & responsibilities
Role - Chief operating officer:- To provide effective and inspiring leadership, by creating & actively involved
in various programs and services
Reporting to – CEO and BoD
Job Description COO :-
The COO supports the work of the company's chief executive officer (CEO) focusing on the establishment
and optimization of day-to-day operations in the company. All internal department heads responsible for
delivering services report COO. These include:
• Sales & Marketing
• Operations
• Information & Technologies
• Finance
• HR
• Customer Service
Responsibilities :-
Role Activity
Leadership To provide effective and inspiring leadership by being actively involved in all programs
and services, developing & sharing a broad and deep knowledge of all programs
Strategy To participate creating vision, establish & follow the planned path
To manage strategic planning with management team on key issues, its
implementation & resource allocation, etc
To share recommendations on business decisions to shape the long term aspirations
To review periodically the company’s overall strategy to responds to changing
business conditions
Policy
Management
To translates corporate vision & strategy into organizational policies, directives,
processes and methodologies
To create roadmap of growth, assuring planned revenue & profitability delivering
measurable, cost-effective results that make the vision a reality
To develop guidelines for use of corporate assets (people, brand, information)
Architect To establish organizational structure and operating systems to ensure achievement of
strategic direction
To define desired corporate philosophy, values, and operating environment
Ambassador To establish propagate & protect branding of trust, serviceability and unique
differentiator
To set tone and direction for relations with key internal & external stake holders
To serve as principal external representative of the company
Operation
Management
To establish implement and manage smooth day-today operations & enhance,
To ensure that all program activities operate consistently and ethically within the
mission, objectives and values
To bring efficient and effective systems & relationships to increase the productivity
To manages operations of company in ways consistent & aligned with strategic goals
and performance targets
Functional
management
To create and establish quarterly operational & financial planning & management
To manage functional staff (human resources, legal, public relations, and finance)
To manage public relationships
Process
Management
To ensure that core business processes are in place and working effectively
To establish & continuously enhance the organisational processes through programs
[Type text] [Type text] [Type text]
2. [Type text] [Type text] [Type text]
Sales
management
To create scalable business model spreading nationwide having operations as branch
and/or franchisees across nation within stipulated time frame
To develop successful alliances , joint ventures and franchisees
Quality
Management
To establish, monitor and control the quality & service levels of the programs and
delivery of services , to enhance those beating own standards
To implement & lead continuous improvement of quality of the programs and services
Reporting
management
To report organizational performance metrics
To provide input for all strategic planned programs & services
Relationship To establish long term relationship with associates and stake holders
Communication
management
To communicate effectively to fully informed of operational objectives, to conduct
regular meetings to ensure priorities are clear and coordination is good
People
management
To establish efficient HR function, support & guide to manage efficiently
To tap power of each team member brings to this mission
To develops and leads senior management
Performance
Management
To lead the performance measurement and evaluation processes against the goals
To set & reviews operational and / or performance goals for each department &
corporate management which are aggressive, achievable and tied to long-term goals
To lead, coach, develop, and retain high-performance senior management team with
an emphasis to develop capacity in strategic analysis, planning & program budgeting
Conflict mgmt To facilitate resolution of issues between departments and or stake holders
Infrastructure To establish & continuously enhance organisational infrastructure
Compliance
management
To adhere regulatory & legal compliances, letters of agreement, contracts, leases, and
other legal documents and agreements
Sales & Marketing :- To achieve planned growth
• To establish & propagate branding, To communicate the branded message
• To create scalable model & growth plan implementing programs of creating and expanding
branches and /or developing franchisees, to attract partners contributing the growth
• To build sales infrastructures, to create service contracts adhering to the vision
• To identify geographic new growth opportunities and priorities
• To manage and cultivate relationships with branches and franchisees to secure and expand
recurring revenue streams
• To coach stake holders the strategic plan and program operations
Operations:-
• To manage day-today operations of equipments & services smoothly & efficiently, To
address organizational challenges
• To manage & mitigate the risks of operations and activities
• To establish, manage and monitor the procurement
• To take charge in high-priority crises
Information & Technologies:-
• To manage Information technology to ensure ongoing maintenance and updating of
information systems and infrastructure, including hardware, software, and applications
• To analyze the current technology infrastructure and scope out the next level of information
[Type text] [Type text] [Type text]
3. [Type text] [Type text] [Type text]
technology systems that support the growth of specific programs & the organization overall
Finance:- Working with the Director of Finance, manage and oversee all financial and business
planning activities, including:
• To establish, lead & support budgeting cycle, to prepare quarterly operational budget to the
CEO and BoD for review and approval, manage effectively within this budget, and report
accurately on progress made and challenges encountered
• To guide & create financial plans and monitoring, To ensure the continued financial viability
program/service units through sound financial management
• To develop an accounting system that provides quick access to financial information and
enables strategic budgeting, To oversee business policies and accounting practices
• To review and analyze financial reports
• To report periodically financial key data to the CEO , senior management team and BoD
• To administer all financial plans (CFO)
HR :- To plan, guide & support for Human resources management matching to growth plan
• To establish, cultivate and sustain the values of within the organization
• To develop action-oriented, flexible, and innovative approach to operational management
with passion, humility, integrity, positive attitude, mission-driven, and self-directed
• To create human resources functions including: training, development, compensation and
benefits, employee relations, performance evaluation, recruiting and retention strategies
• To develop and implement training programs allowing to grow potential capacity of all staff
• To develop top leadership through selection, coaching, and reinforcement
• To plan for quarterly recruitment and hiring
• To promote growth oriented environment
• To establish feedback management & continuous improvement methodologies
• To develop and monitors succession-planning process for top leadership positions
• To establish hiring practices (HR Mgr?)
Customer Service:-
• To establish & create an environment to follow the Code of Business Conduct and Ethics
• To establish objective for customer serviceability, service level agreements of services
• To measure and continuously improve the services seeking feedback and taking necessary
actions, help in enhancing good will & branding
• To display caring attitude, resolving their queries & doubts & problems, feeding appropriate
information, to develop rapport, to response timely, addressing customers needs
• To maintain trust and responsibility by keeping all customer business confidential
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