Integration Plan

O r g a n iz a t io n a l     Br o k e r
As s e s s m e n t            I n t e g r a t io n
                                                      C o m p e t e n c ie s



   S .W.O .T                S t r a t eg i c F i t
                                                        M e as u r e m e n t s




Cu s t o m e r                                           B r id g in g g a p s
Re q u ir e m e n t s        B e n c h m a r k in g
The Project
Objective:

  Review and assess the organization, structure, and
  competencies to determine how Sales & Marketing and
  Supply Chain and Staff work effectively and identify
  process improvements functions and systems
  opportunities.
Purpose

To identify: roles and responsibilities- Who does what?


Organizational Hierarchy – How do we Work?


Systems and processes – Best in Class

Communication relationships – Who speaks to
whom?
Assess Communication Structure and Working Relationships - Example




            VP Sales                                                 President


                                                          VP Business Development
 VP Business Development


                                                                 Manager East
        VP Sales Food                                            Manager West


   VP Sales Mass Director                                     VP Channel Sales
            Club


       Region Managers                                     Local / Retail / Account
                                                                Management
                                                           National Accounts VP’s
Methodology

Team HR to conduct business needs analysis and
  report all findings and recommendations on how
  best to effectively organize Phase One utilize
  “Diagnosis and Test” technique and organization
  analysis.
Team HR will:
1. Asses the organization, target & goals
2. Asses the fit between Right Fit &
   Consumer Brands Strategy
3. Strategic Vision - Not a Destination
4. Asses programs and development
  – Budget & Forecasting
  – Sales Planning
  – Headcount & Redundancy Plan
Action Plans
• Conduct Due Diligence Process

• Complete audit of Organizational & Competencies
   – Entrepreneurships
   – Strategic thinking and execution of plans
   – Making plan
   – Know your business
   – Management skills
   – Situational Leadership
Action Plans
• Asses internal & external business services.
 Including the following

   –   Action Planning
   –   Deduction Management
   –   Customer Service
   –   Promotional Purposes
   –   Sales Administrative Functions
   –   Financial Functions
   –   IT
   –   Supply Chain
   –   Manufacturing
   –   Staff functions
Example - Organization Review:

 Account & Principal          Retail Service   Administration &    Marketing
    Management                                 Customer Service   Department




How to manage those segments and how to communicate

Question to be answered concerning the Organization:

How do we communicate
What is the compensation / incentive plan
How do we define roles & responsibilities
What is the transition timing?

Relationships / services of HQ toward Field

Relationships Field / Staff
“The Process Check”


                                                         Identify
                                         Assess        “areas” of
                      Identify key    perception of   prioritization
Collect current       dimensions          current      which map
  data from          and indicators   performance      indicators
                        targeted          on key      most likely to
                                        indicators    drive critical
                                                        success
Action Plans
1. Interview Vice Presidents
2. Review HR Systems
3. Determine Organization effectiveness and structure
4. Set priorities for organizational design:
5. Conduct 360 Degree feedback test with AEs
6. Alignment: to what extent will current Sales
   organization accomplish strategy
7. Integration Plan
8. Customer focus
9. Resources availability
10. Timing and Next Steps
Process Review
      Strategy / capability / organization assessment
 
                         Current              Future


                                         
Strategy
 




                                         
Organization
capability
 


                                         
Management actions
 
Elements of a successful organization-
Shared mindset               To what extent does Leaders have
                             the right shared mindset?

Competence                   To what extent does subordinated have
                             the required competencies (knowledge,
                             skills and abilities) to reach future
                             goals?
Consequence                  To what extent does Organization have
                             the right performance management
                             system to reach future goals?
                              

Governance                   To what extent does the right
                             organizational structure, communication
                             systems and policies to reach future
                             goals exist now
Work improvement process /   To what extent do we have the ability to
capacity for change          improve work processes, to change,
                             and to learn in order to reach future
                             goals.
Leadership                   To what extent do we have the
                             leadership required to reach future
                             goals and commitment?
                              
Resource Diagnostic and Allocation

Resources                                 Score
To what extent is the department          Seldom = 1
characterized by the following            Often = 5

Control: Employees control key decision    
                                              Explain – the Why?
making processes about how work is
done
Commitment: Employees have a vision        

and direction that commits them to
working hard
Challenging work: Employees are given      

challenging work that provides
opportunities to learn new skills
Collaboration / teamwork; Employees        

work in teams to accomplish goals

Culture: the work environment provides     

opportunity for celebration, fun,
excitement, and openness
Compensation: Employees share gains        

for work accomplished
Resource Diagnostic and Allocation

Communication: Employees enjoy open,         

candid, and frequent information sharing
with management

Concern for due process: each                

individual is treated with dignity and
differences are openly respected and
shared
Computers and technology: Employees          

have access to and use of technology that
makes their work easier

Competence: Employees have the skills        

to do their work well


Score                                        
Competencies

Assessment process


Gain Agreement of       Interview Managers &         Conduct           Contact
Assessment Tool         Supervisors for input        Internal          Candidates’
& Competencies          Conduct organizational       Assessments       Supervisors
                        analysis




    Establish        Review             Conduct        Obtain            Prepare confid.
    Mangers &        Ranking with       in-depth       Competency        reports on
    Supervisor       Senior             interviews     assessment        Manger &
    Ranking          Management                                          Supervisor




      Obtain         Give              Assist in          Monitor transition &
      Additional     Feedback          integration        Team
      Input from
      Management
      team
Which competencies are on your team?
                  Knows the   Leadership   People Skills   Values
                  Business
Managers


Staff


HQ


Store Brands


Business
Development

International
Sales
Competency Review



Standards: What are the standards (and consequences)
  required to accomplish our strategy?

  • Building Performance Management System
  • What are we trying to accomplish?
     1. How should we measure it?
     2. What are Behaviors and Outcomes
     3. Individual and team assessments
  • How can we tie rewards to measurements?
  • Rewards and Recognition?
Competency Review

What competencies are needed to make this organization work?

Competencies: What are the competencies required to accomplish our
  strategy?
   • Competence audit
   • Assessing people against competencies (entrepreneurship, think
       strategically, know the business, make money, leadership, people
       skills, corporate values)
   • Competence enhancement
   • Staffing (in, up, out)
   • Development and Learning
        1. Competence to results
        2. Individual to team
        3. Bounded to unbounded
        4. Shelf to tailored
        5. General Management to process
Brands: Which functions are Best Class?
                   Brand       Finance   Customer   Logistics   Retail
                   Marketing             Service                Operations
Food


Mass & Drug


Club


Store Brands


Business
Development

International
Sales
How to Hold Organization Accountable
How are we going to monitor success? How do we hold each team
member accountable? How do we manage them? How do we make
sure we deliver?

•Cost, Speed, Service, Quality, Innovation
•Review profit, volume share
•Trade spending
•Communication process
•Time in market
•Growth of our brands
•Information sharing
•Broker Incentive Program
•Shared Services Integration
•Measurement against objectives
•Training
•Involvement senior management
•Deployment planning and capability reviews
•Market share analysis and Customer data
• Evaluations with all levels of organization
Assess the Organization:
• Organization design: What should be the
  structure of the organization

• Roles & Responsibilities (how many levels,
  what roles, what reporting relationships, what
  division of labor

• Analyze and evaluate all positions
The Report
•“S” Strength
•“W” Weakness
•“O” Opportunities
•“T” Threats
Conclusion:
Benchmark Practices
Offer – The What?
Demonstrate HR’s contribution

HR will create measurement systems that focuses on:

  1.    Strategic alignment of the HR function to the business
  2.    Value creation (ensuring that the HR architecture and programming
        integrates with functional action planning and implementation
        process)
  3.    Cost control (driving out costs in the HR function and enhancing
        operational efficiency outside HR)
  4.    HR will to play an active role at the ‘strategy development table’ and
        business meetings and processes.
  5.    HR will be a process facilitator - in distribution, logistics, warehousing
  6.    Focus not only on strategy itself, but also on business plan
        implementation - often strategy is too vague for employees to
        understand and therefore implement effectively
  7.    Focus HR strategy implementation rather than content which will
        differentiate unsuccessful from successful HR leadership

Assessment & integration

  • 1.
    Integration Plan O rg a n iz a t io n a l Br o k e r As s e s s m e n t I n t e g r a t io n C o m p e t e n c ie s S .W.O .T S t r a t eg i c F i t M e as u r e m e n t s Cu s t o m e r B r id g in g g a p s Re q u ir e m e n t s B e n c h m a r k in g
  • 2.
    The Project Objective: Review and assess the organization, structure, and competencies to determine how Sales & Marketing and Supply Chain and Staff work effectively and identify process improvements functions and systems opportunities.
  • 3.
    Purpose To identify: rolesand responsibilities- Who does what? Organizational Hierarchy – How do we Work? Systems and processes – Best in Class Communication relationships – Who speaks to whom?
  • 4.
    Assess Communication Structureand Working Relationships - Example VP Sales President VP Business Development VP Business Development Manager East VP Sales Food Manager West VP Sales Mass Director VP Channel Sales Club Region Managers Local / Retail / Account Management National Accounts VP’s
  • 5.
    Methodology Team HR toconduct business needs analysis and report all findings and recommendations on how best to effectively organize Phase One utilize “Diagnosis and Test” technique and organization analysis.
  • 6.
    Team HR will: 1.Asses the organization, target & goals 2. Asses the fit between Right Fit & Consumer Brands Strategy 3. Strategic Vision - Not a Destination 4. Asses programs and development – Budget & Forecasting – Sales Planning – Headcount & Redundancy Plan
  • 7.
    Action Plans • ConductDue Diligence Process • Complete audit of Organizational & Competencies – Entrepreneurships – Strategic thinking and execution of plans – Making plan – Know your business – Management skills – Situational Leadership
  • 8.
    Action Plans • Assesinternal & external business services. Including the following – Action Planning – Deduction Management – Customer Service – Promotional Purposes – Sales Administrative Functions – Financial Functions – IT – Supply Chain – Manufacturing – Staff functions
  • 9.
    Example - OrganizationReview: Account & Principal Retail Service Administration & Marketing Management Customer Service Department How to manage those segments and how to communicate Question to be answered concerning the Organization: How do we communicate What is the compensation / incentive plan How do we define roles & responsibilities What is the transition timing? Relationships / services of HQ toward Field Relationships Field / Staff
  • 10.
    “The Process Check” Identify Assess “areas” of Identify key perception of prioritization Collect current dimensions current which map data from and indicators performance indicators targeted on key most likely to indicators drive critical success
  • 11.
    Action Plans 1. InterviewVice Presidents 2. Review HR Systems 3. Determine Organization effectiveness and structure 4. Set priorities for organizational design: 5. Conduct 360 Degree feedback test with AEs 6. Alignment: to what extent will current Sales organization accomplish strategy 7. Integration Plan 8. Customer focus 9. Resources availability 10. Timing and Next Steps
  • 12.
    Process Review Strategy / capability / organization assessment   Current Future     Strategy       Organization capability       Management actions  
  • 13.
    Elements of asuccessful organization- Shared mindset To what extent does Leaders have the right shared mindset? Competence To what extent does subordinated have the required competencies (knowledge, skills and abilities) to reach future goals? Consequence To what extent does Organization have the right performance management system to reach future goals?   Governance To what extent does the right organizational structure, communication systems and policies to reach future goals exist now Work improvement process / To what extent do we have the ability to capacity for change improve work processes, to change, and to learn in order to reach future goals. Leadership To what extent do we have the leadership required to reach future goals and commitment?  
  • 14.
    Resource Diagnostic andAllocation Resources Score To what extent is the department Seldom = 1 characterized by the following Often = 5 Control: Employees control key decision   Explain – the Why? making processes about how work is done Commitment: Employees have a vision   and direction that commits them to working hard Challenging work: Employees are given   challenging work that provides opportunities to learn new skills Collaboration / teamwork; Employees   work in teams to accomplish goals Culture: the work environment provides   opportunity for celebration, fun, excitement, and openness Compensation: Employees share gains   for work accomplished
  • 15.
    Resource Diagnostic andAllocation Communication: Employees enjoy open,   candid, and frequent information sharing with management Concern for due process: each   individual is treated with dignity and differences are openly respected and shared Computers and technology: Employees   have access to and use of technology that makes their work easier Competence: Employees have the skills   to do their work well Score  
  • 16.
    Competencies Assessment process Gain Agreementof Interview Managers & Conduct Contact Assessment Tool Supervisors for input Internal Candidates’ & Competencies Conduct organizational Assessments Supervisors analysis Establish Review Conduct Obtain Prepare confid. Mangers & Ranking with in-depth Competency reports on Supervisor Senior interviews assessment Manger & Ranking Management Supervisor Obtain Give Assist in Monitor transition & Additional Feedback integration Team Input from Management team
  • 17.
    Which competencies areon your team? Knows the Leadership People Skills Values Business Managers Staff HQ Store Brands Business Development International Sales
  • 18.
    Competency Review Standards: Whatare the standards (and consequences) required to accomplish our strategy? • Building Performance Management System • What are we trying to accomplish? 1. How should we measure it? 2. What are Behaviors and Outcomes 3. Individual and team assessments • How can we tie rewards to measurements? • Rewards and Recognition?
  • 19.
    Competency Review What competenciesare needed to make this organization work? Competencies: What are the competencies required to accomplish our strategy? • Competence audit • Assessing people against competencies (entrepreneurship, think strategically, know the business, make money, leadership, people skills, corporate values) • Competence enhancement • Staffing (in, up, out) • Development and Learning 1. Competence to results 2. Individual to team 3. Bounded to unbounded 4. Shelf to tailored 5. General Management to process
  • 20.
    Brands: Which functionsare Best Class? Brand Finance Customer Logistics Retail Marketing Service Operations Food Mass & Drug Club Store Brands Business Development International Sales
  • 21.
    How to HoldOrganization Accountable How are we going to monitor success? How do we hold each team member accountable? How do we manage them? How do we make sure we deliver? •Cost, Speed, Service, Quality, Innovation •Review profit, volume share •Trade spending •Communication process •Time in market •Growth of our brands •Information sharing •Broker Incentive Program •Shared Services Integration •Measurement against objectives •Training •Involvement senior management •Deployment planning and capability reviews •Market share analysis and Customer data • Evaluations with all levels of organization
  • 22.
    Assess the Organization: •Organization design: What should be the structure of the organization • Roles & Responsibilities (how many levels, what roles, what reporting relationships, what division of labor • Analyze and evaluate all positions
  • 23.
    The Report •“S” Strength •“W”Weakness •“O” Opportunities •“T” Threats Conclusion: Benchmark Practices Offer – The What?
  • 24.
    Demonstrate HR’s contribution HRwill create measurement systems that focuses on: 1. Strategic alignment of the HR function to the business 2. Value creation (ensuring that the HR architecture and programming integrates with functional action planning and implementation process) 3. Cost control (driving out costs in the HR function and enhancing operational efficiency outside HR) 4. HR will to play an active role at the ‘strategy development table’ and business meetings and processes. 5. HR will be a process facilitator - in distribution, logistics, warehousing 6. Focus not only on strategy itself, but also on business plan implementation - often strategy is too vague for employees to understand and therefore implement effectively 7. Focus HR strategy implementation rather than content which will differentiate unsuccessful from successful HR leadership