This document discusses the concept of controlling in management. It defines controlling as checking current performance against plans to ensure progress and satisfactory performance. The key points made are: - Controlling is a dynamic, continuous, pervasive function that is linked to planning and looks forward. - The objectives of controlling include accomplishing goals, efficient resource use, improving motivation, and ensuring order. - The controlling process involves establishing standards, measuring performance, comparing to standards, and taking corrective actions. - The types of control are feed forward, concurrent, and feedback control.

1. Submitted To: Dr. Reena Patel
Submitted By: Pallavi Priya
MBA – I
Date: 05/10/2016

2. Controlling
Control is the
management function as
well as proof of checking
current performance
against the predetermined
standards contained in
the plans with the view to
ensure adequate progress
and satisfactory
performance.

3. Definition:
“Controlling is determining what is being
accomplished, that is evaluating the performance
and, if necessary applying corrective so that the
performance takes place as per plans.”
-George R. Terry

4. Characteristics of Controlling
:
 Dynamic Process: It can never be constant and
needs to adopt itself as per the change in any other
activity.
 Continuous Activity: It does not mean any activity
performed only once or gets repeated after long
intervals, in fact it is needed all the time.
 Pervasive Function: It is performed by the managers
of all levels and in all type of concerns.
 Forward Looking: It always looks towards the future
as past cannot be controlled and moreover, follow-up
can be made as per the need.
 Linked with planning: Both planning and controlling
are inseparable to each other and always go hand in
hand.

5. Objectives of controlling:
 To accomplish organisational goals: Serves immediate
detection of deviations and takes corrective actions in time.
 To make efficient use of resources: Ensures best possible
use of both human as well as physical resources and reduces
their wastage.
 To improve employee motivation: Make the employees
more focused and dedicated as they are continuously
evaluated and get rewarded in case they perform well.
 To ensure order and discipline: With its implementation, all
undesirable activities like delay in work, uncooperative
attitude are checked.
 To facilitate coordination in action: Since it maintains
continuous watch on functioning of overall departments as
well as employees of the organisation ,it helps to coordinate
the activities among them without any duplication or error.

6. Controlling Process

7. Controlling Process:
1. Establishment of standards: Standards are the
plans or targets which are set as the criterions for
judging the performance and it provides base for
comparison.
2. Measurement of performance: Under this, the
performance of employees is measured by
evaluating actual work done by them by considering
both qualitative and quantitative aspects.
3. Comparing performance against standards:
Here, the actual performance is compared with
standards and the deviations are checked, if any.
4. Taking corrective action: In this last step, the
deviations occurred are analysed and then,
corrective measures are taken.

8. Types of control:

9. Types of Control:
1. Feed forward Control: It is the most
desirable type of control which identifies and
prevents problems in an organisation before
they occur.
2. Concurrent Control: As the name implies, it
involves in identifying and preventing the
problems as they occur. This focuses on
ongoing processes.
3. Feedback Control: It relies on feedback and
takes place after the problem has occurred.