This document discusses Continuous Quality Improvement (CQI). It provides definitions and goals of CQI, including: - Looking at processes and outcomes, culture change, being client-centered, using tools to quantify work, finding common causes of variation, being data-driven, and incorporating system, process, and client feedback. The key goals of CQI are to guide quality operations, ensure a safe environment and high quality services, meet external standards and regulations, and help agencies meet annual goals and objectives. The key elements of CQI include accountability, being driven by good long-term management rather than crisis, input from all staff and stakeholder levels, and teamwork.

1. Continuous Quality Improvement
(CQI)
Arenawati
9 & 10

2. Apa Itu CQI ???
• A theory-based management system that looks
at processes/outcomes
• Culture change
• Client-centered philosophy
• Tools to help quantify what we do
• A search for common causes of variation
• Driven by data
• System, process and client feedback
• Shared success
• Long-term approach

3. TUJUAN CQI
• Guide quality operations
• Ensure safe environment & high quality of
services
• Meet external standards and regulations
• Assist agency programs and services to meet
annual goals & objectives

4. THE KEY ELEMENTS OF CQI
• Accountability
• Driven by good management...not crisis
• Driven by input from all levels of staff
and stakeholders
• Teamwork
• Continuous review of progress

5. BENEFIT OF CQI
• Improved accountability
• Improved staff morale
• Refined service delivery process
• Flexibility to meet service need changes
• Enhances information management, client tracking &
documentation
• Means to determine & track program integrity and
effectiveness
• Lends itself to design of new programs & program
components
• Allows creative/innovative solutions

6. Siapa yang terlibat ?
• Persons & families served
• Employees, volunteers & consultants
• Members of advisory boards
• Consumer advocates
• All levels of agency staff

7. Langkah – Langkah CQI
• Step 1 Identify a need/issue/problem and develop a problem
statement
• Step 2 Define the current situation - break down problem into
component parts, identify major problem areas, develop a target
improvement goal
• Step 3 Analyze the problem - identify the root causes of the
problem and use charts and diagrams as needed.
• Step 4 Develop an action plan - outline ways to correct the root
causes of the problem, specific actions to be taken, identify who,
what, when and where
• Step 5 Look at the results - confirm that the problem and its root
causes have decreased, identify if the target has been met and
display results in graphic format before and after the change
• Step 6 Start over - go back to the first step and use the same
process for the next problem

8. PROCESS OF CQI

9. Trilogi Manajemen Mutu
• Quality planning
- standar mutu
- prediksi resiko
- eksternal dan internal
• Quality Control
- penilaian dan pengukuran
- membandingkan
- menyimpulkan, follow up
• Quality Improvement
- perbaikan/revisi
- peningkatan/penyempurnaan
- perumusan rencana berikutnya

10. THANK YOU