This document provides an introduction to the Consumer Protection Act in India. It discusses key definitions such as what constitutes a consumer and consumer rights. The concept of consumer protection is defined as safeguarding consumer interests and rights from unethical business practices. The need for the Consumer Protection Act is explained as protecting consumers from unfair business practices like black marketing. The objectives of the Act are outlined as creating mechanisms for consumers to file grievances and generate awareness of consumer rights and responsibilities. Consumer rights discussed include the right to safety, choice, being informed, education, and seeking compensation.

1. INTRODUCTION TO CONSUMER
PROTECTION ACT
PRESENTED BY
MUSKAN KHAN
LECTURER
D-PHARMACY.

2. INTRODUCTION
• The Consumer Protection Act was first enacted in India in 1986, and it has
had some alterations and modifications since then, including in 2002 and
2019.
• It is currently known as the consumer Protection Act of 2019.
• “The Consumer Protection Act, 1989, is to provide for better protection of
consumer interests and to make provision for the creation of consumer
councils and other agencies for the settlement of consumer disputes and for
matters associated therewith,” according to the preamble.
• It safe guards and encourages consumers to speak against insufficiency and
flaws in goods and services.

3. DEFINITIONS.
• CONSUMER: A person who purchases goods and services.
• CONSUMER RIGHTS: Consumer rights are generally a refer laws that
give powers to consumers against exploitations and misconduct,
misinformation and misguide by producers and sellers and force them of
goods to protect interests of consumers.
• These laws have come into existence through a series of legal disputes in
India, and have been shaped by the result of those cases.

4. CONCEPT OF CONSUMER
PROTECTION.
• Consumer protection means safeguarding the interest and rights of
consumers.
• In other words , it refers to the measures adopted for the protection of
consumers from unscrupulous and unethical malpractices by the business
and to provide them speedy redressal of their grievances.

5. NEED FOR CONSUMER
PROTECTION ACT
• Most people nowadays want more money, which is why they begin
producing money incorrectly.Similarly,Every business man wants to make
more money, and in order to do so they engage in black marketing,
unlawfully sell products, and engage in unfair trading. Consumer desire
protection from unfair commerce and illegal marketing, and the consumer
protection act was enacted to provide that protection.
• Acids are one example of a product that is unhealthy for consumers and can
be harmful to their health and welfare . These goods must be protected
from consumers in order to guarantee their physical safety .
• Plastics, for e.g. Are one form of product that is hazardous to the
environment . These goods contaminate the environment, including the air ,
water, and land. To rid our environment of theses items, strong rules and
regulations are required, with the sale of these products being limited or
prohibited.

6. OBJECTIVE
• To create suitable administrative and legal mechanisms which would be
within the easy reach of consumers and to interact with both government
and non- governmental Organizations to promote and protect the welfare of
the consumers.
• To involve and motivate various sections of society including consumer
organizations, women and youth to participate in the programme.
• To generate awareness among consumers about their rights and
responsibilities, motivate them to assert their rights so not to compromise
on the quality and standards of goods and services and to seek redressal of
their disputes in consumer for a, if required.

7. CONSUMER RIGHTS AND
RESPONSIBILITIES.
• Right to safety- before buying, a consumer can insist on the quality and
guarantee of the goods. They should ideally purchase a certified product like
ISI or AGMARK.
• Right to choose- consumer should have the right to choose from a variety of
goods and in a competitive price.
• Right to be informed- the buyers should be informed with all the necessary
details of the product, make her/him act wise, and change the buying decision.
• Right to consumer education- Consumer should be aware of his/her rights and
avoid exploitation. Ignorance can cost them more.
• Right to be heard- this means the consumer will get due attention to express
their grievances at a suitable forum.
• Rights to be heard- this means the consumer will get due attention to express
their grievance at a suitable forum.
• Right to seek compensation