Congruent Coaching: An Interactive Exploration
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We have opportunities to coach people all the time. Much of what we see as coaching is actually undercover training. Real coaching is richer—offering support while explaining options. In this interactive session, Johanna Rothman invites you to explore how to coach, regardless of your position in the organization. Teaching is just one option for coaching. You have many other options, depending on your coaching stance. You may select a counselor’s stance if you are managing up or a partner’s stance if you are a peer. You might even select a reflective observer’s stance or a technical advisor’s stance, depending on the situation. We will explore what to do when you see opportunities for coaching but you haven’t been asked to coach. Bring your coaching concerns, whether you are coaching onsite, or coaching at a distance, coaching one-on-one, or coaching teams. Let’s learn and build our coaching skills together.
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It’s one week after your product’s launch, and everyone is happy. After all, for the first time in years, your product development exceeded expectations. Coding was completed on time with very few defects. Suddenly, the report of a major usability and security flaw destroys the euphoria and sends everything into chaos. Unfortunately, this is not uncommon in our industry. So, how can we mitigate such things from happening? As he shares stories about the complex domain of product delivery, Ray Arell introduces a framework with associated emergent practices that enable you to better guide your product to success. He presents an overview of the Cynefin model, a description of complicated and complex systems, and discusses how to use it to establish an effective testing strategy. Ray describes how to identify key patterns of product usage to establish a robust defect-prevention system that reduces product development costs. Lastly, Ray describes how to interview customers to identify key quality expectations, ensuring that your testing focuses on producing the highest value for your customers.
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If users can’t figure out how to use your mobile applications and what’s in it for them, they’re gone. Usability and UX are key factors in keeping users satisfied so understanding, measuring, testing and improving these factors are critical to the success of today’s mobile applications. However, sometimes these concepts can be confusing—not only differentiating them but also defining and understanding them. Philip Lew explores the meanings of usability and UX, discusses how they are related, and then examines their importance for today’s mobile applications. After a brief discussion of how the meanings of usability and user experience depend on the context of your product, Phil defines measurements of usability and user experience that you can use right away to quantify these subjective attributes. He crystallizes abstract definitions into concepts that can be measured, with metrics to evaluate and improve your product, and provide numerous examples to demonstrate the concepts on how to improve your mobile app.
Essential Test Management and Planning
The key to successful testing is effective and timely planning. Rick Craig introduces proven test planning methods and techniques, including the Master Test Plan and level-specific test plans for acceptance, system, integration, and unit testing. Rick explains how to customize an IEEE-829-style test plan and test summary report to fit your organization’s needs. Learn how to manage test activities, estimate test efforts, and achieve buy-in. Discover a practical risk analysis technique to prioritize your testing and become more effective with limited resources. Rick offers test measurement and reporting recommendations for monitoring the testing process. Discover new methods and develop renewed energy for taking your organization’s test management to the next level.
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Testing in the Wild: Practices for Testing Beyond the Lab
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Automate Mobile App Testing—Or Go Crazy
During the past decade, test engineers have become experts in browser compatibility testing. Just when we thought everything was under control, along come native mobile applications that need to run across platforms far more diverse than the desktop browser landscape has ever been. The variety of OSs, screen sizes, and hardware technology combine to create hundreds of configurations that need some testing. Manual testing across so many deployment targets will drive anyone crazy. Stu Stern looks at the biggest challenges in mobile testing: functional, platform, display, and device compatibility testing and explores how you can use MonkeyTalk, a free open source tool to create test suites that can be easily run across today’s menagerie of mobile devices. MonkeyTalk can help you automate functional interactive tests for native, mobile, and hybrid iOS and Android apps—everything from simple "smoke tests" to sophisticated data-driven test suites.
Continuous Test Automation
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See the video of the original keynote here: http://youtu.be/pdaXhaW2ev8
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For those of you that remember long British winters playing Cluedo by the fire, this particular murder is at the hands of Colonel Ego, in the boardroom, with the job title. And it’s your content that just got shot down.
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Stakeholders, Users & Discovery - Smart Energy Challenge 2015
Workshop slides about Stakeholders, Users & Discovery.
Highlights:
- Who are our stakeholders, and how do we identify & keep track of them all?
- Who are our key users, and how do we get to know them better?
- What do we need to be aware of when we get out of our ivory tower and speak to people?
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My keynote at AgileIndyConf was about Agile Management: what agile managers do in an agile organization. The reality is this: they perform the leadership work that managers do in any great organization.
Managers don't do tactical work. Oh, they might need to do some problem-solving, *if* the team asks for their help. But what managers need to do is create an environment in which people can perform great work. That's what this talk is all about.
I had stories which were quite funny. Ask me to speak and I will be funny for you, too!
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Marion Thomas - Soft skills training for project management
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At Least Five Tips to Improve Your Geographically Distributed Agile Team
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Some stakeholders haven’t a cluedo about content. Deal with them.
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Stakeholders, Users & Discovery - Smart Energy Challenge 2015
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Congruent Coaching: An Interactive Exploration
- 1. TJ Half-day Tutorials 5/6/2014 8:30:00 AM Congruent Coaching: An Interactive Exploration Presented by: Johanna Rothman Rothman Consulting Group, Inc. Brought to you by: 340 Corporate Way, Suite 300, Orange Park, FL 32073 888-268-8770 ∙ 904-278-0524 ∙ sqeinfo@sqe.com ∙ www.sqe.com
- 2. Johanna Rothman Rothman Consulting Group, Inc. Known as the “Pragmatic Manager,”Johanna Rothman helps organizational leaders identify problems and risks in their product development and recognize potential “gotchas,” seize opportunities, and remove impediments. Johanna is the technical editor foragileconnection.com and is author of Manage Your Job Search, Hiring Geeks That Fit, Manage Your Project Portfolio: Increase Your Capacity and Finish More Projects, the 2008 Jolt Productivity award-winning Manage It! Your Guide to Modern, Pragmatic Project Management, and Behind Closed Doors: Secrets of Great Management. She is currently writing a book about agile program management. In addition, Johanna writes columns for Stickyminds.com and projectmanagment.com, and blogs on jrothman.com, andcreateadaptablelife.com.
- 3. Congruent Coaching: An Interactive Exploration Johanna Rothman www.jrothman.com @johannarothman jr@jrothman.com 781-641-4046 © 2014 Johanna Rothman Why AreYou Here? What are your objectives today?! ! Everyone: write three cards about a situation where you would like some coaching, one to a card. Keep those cards for later. "2 Congruent Coaching: An Exploration www.jrothman.com jr@jrothman.com 1
- 4. © 2014 Johanna Rothman Let’s Do a Little Practice Pair up into coach/coachee! Send me your coach! I’ll timebox you for some coaching practice! You’ll practice as a coaching/coachee pair! We’ll debrief together "3 © 2014 Johanna Rothman What is Coaching vs. Others? Coaching: Offering options with support! Feedback: Information given in the present about an event in the (recent) past with the hope of influencing the future! Mentoring: professional developmental partnership through which one person shares knowledge, skills, information and perspective to foster the personal and professional growth of someone else.! Teaching: instruction. Formal guidance in studies. "4 Congruent Coaching: An Exploration www.jrothman.com jr@jrothman.com 2
- 5. © 2014 Johanna Rothman Feedback “Recipe” From BCD Create an opening to deliver feedback.! Describe the behavior or result in a way the person can hear.! State the impact using “I” language.! Make a request for changed behavior.! "5 © 2014 Johanna Rothman Coaching Checklist Could this person be more effective if he or she made some changes?! Is the coaching about the work or behaviors related to the job?! Does the person want to work on this?! Does the person want your help? "6 Congruent Coaching: An Exploration www.jrothman.com jr@jrothman.com 3
- 6. © 2014 Johanna Rothman How to Coach Ask questions! Generate options with support! Help person see results of each option! Develop SMART goals! Decide when to check in again "7 © 2014 Johanna Rothman Ask Questions Help people see the real problem! Ask questions! Ask the person to collect data! Ask the coachee to ask questions of themselves! What else can you do/have you done? "8 Congruent Coaching: An Exploration www.jrothman.com jr@jrothman.com 4
- 7. © 2014 Johanna Rothman Generate OptionsWith Support Use the Rule of Three! One choice is a trap! Two choices is a dilemma! Three choices breaks logjam thinking and allows the person to generate more options! Sometimes I help the person generate the first choice or two, then ask them to help generate more "9 © 2013 Johanna Rothman More Support Consider using “Steps” instead of options! Use alternatives other than teaching! When possible, do not lead the coachee to your answer! Active listening skills count "10 Congruent Coaching: An Exploration www.jrothman.com jr@jrothman.com 5
- 8. © 2014 Johanna Rothman Evaluate Results/Consequences of Options/Alternatives Help people see the potential results of their options! Help people see the potential consequences of their next steps! Language matters!! What else can you say?! What other tools can you use? "11 © 2014 Johanna Rothman SMART Goals Specific, Measurable, Actionable, Relevant,Timely/ Timebound "12 Congruent Coaching: An Exploration www.jrothman.com jr@jrothman.com 6
- 9. © 2014 Johanna Rothman Action Plans "13 Action Who When Starts with a verb Real name of a human being Date in this millenium © 2014 Johanna Rothman Speed Coaching "14 Organize yourselves into triads: Coach, coachee, observer! You will each have the opportunity to take one of the positions.! Coachee, take one of your cards.! Coach, start coaching.! Observer, you will provide feedback at the end of the time.! I will timebox you. ! After everyone has a chance, we will debrief together. Congruent Coaching: An Exploration www.jrothman.com jr@jrothman.com 7
- 10. © 2014 Johanna Rothman What’sYour Preferred Coaching Role? "15 © 2014 Johanna Rothman Explore Coaching Stances "16 Congruent Coaching: An Exploration www.jrothman.com jr@jrothman.com 8
- 11. © 2014 Johanna Rothman DoYou Ever Inflict Help? "17 In your triads,! Did you find yourself inflicting help?! Did you want to inflict help?! Brainstorm all the ways you inflict help! We’ll debrief together © 2014 Johanna Rothman How DoWe Not Inflict Help? In your teams! Brainstorm ways to prevent yourselves from inflicting help! We’ll debrief together "18 Congruent Coaching: An Exploration www.jrothman.com jr@jrothman.com 9
- 12. © 2014 Johanna Rothman References "19 Champion, Douglas, David Kiel, and Jean McLendon. Advisor’s Roles- Choosing a Consulting Role: Principles and Dynamics of Matching Role to Situation. Originally published in Training and Development Journal February 1990! Bolton, Robert. People Skills: How to AssertYourself, Listen to Others, and Resolve Conflicts. Simon & Schuster, 1979.! Rothman, Johanna and Esther Derby. Behind Closed Doors: Secrets of Great Management. Pragmatic Bookshelf. 2005. © 2014 Johanna Rothman Stay inTouch? Pragmatic Manager: www.jrothman.com/ pragmaticmanager! Please link with me on LinkedIn: www.linkedin.com/in/ johannarothman/ "20 Congruent Coaching: An Exploration www.jrothman.com jr@jrothman.com 10