This document discusses conflict resolution and provides techniques for effectively managing conflict. It notes that conflict is a natural part of interactions and relationships. There are five approaches to conflict resolution: avoidance, collaboration, compromise, competition, and accommodation. Collaboration seeks a mutually agreeable solution where all parties' needs are met. Compromise finds a middle ground where each side gives up some needs. The document provides tips for resolving conflict respectfully through empathy, active listening, open questions, explaining perspectives carefully, and thinking creatively. It concludes that conflict cannot always be avoided or solved, and that the goal is to minimize damaging conflict.