- Hospitals are complex organizations made up of individuals with different skills, knowledge, and social statuses. This leads to inevitable conflicts between staff members and units. - Conflict is an accepted part of any group effort and can have both positive and negative effects if properly or improperly managed. The causes of conflict are often due to organizational structures, authority, roles, and specialization. - Effective conflict management requires understanding different perspectives, open communication between parties, and finding integrative solutions that allow both sides to achieve their objectives through a cooperative "win-win" approach rather than a competitive "win-lose" one.