My objectives for the first 6 months when I become an Operational Manager (presentation done in 2009)

1. What would my objectives be for theWhat would my objectives be for the
first six month?first six month?
Bachchu Kaini

2. AimAim
• To be a very resourceful, skillful and
competent Operational Manager.

3. Objective 1: Team BuildingObjective 1: Team Building
Objective Success Criteria Actions to be Taken
• To build a great
team and
inspire
colleagues to
greatness
• Reinforce
management
system
• Lead by example
• Respect others
opinion
• Recognition of
group process
• Team meetings
and open
communication
system
• Identify the core
competency of
team member
• Develop group
cohesiveness

4. Objective 2: Flexible andObjective 2: Flexible and
Responsive EnvironmentResponsive Environment
Objective Success Criteria Actions to be Taken
• To create a
flexible and
responsive
environment
• Cordial work
environment
• Interested,
affectionate and
appreciative staff
• Prompt response on
each problem
• Recognize the power
of fun
• Balance between
task and people
• Focus on people
• Co-ordination
with all levels of
staff
• Communicate to
all stakeholders

5. Objective 3: Bring ChangeObjective 3: Bring Change
Objective Success Criteria Actions to be Taken
• To bring a
visible
change
• Innovative ideas and
services
• Collective
responsibility and
passion
• Increase client and
stakeholder
satisfaction
• Define current and
future state
• Identify obstacles
and adverse
consequences
• Adjust
environment &
feedback
• Review the
process &
progress

6. Objective 4: Maximize BenefitsObjective 4: Maximize Benefits
Objective Success Criteria Actions to be Taken
• To maximize the
benefits to
patients
through active
participation of
all
• Willingness to
participate in
the process
• Better services
• Improve
outcome
• Increase
patient
satisfaction
• Prepare service
improvement plan
• Develop role
redesign plan

7. Objective 5: Empower PeopleObjective 5: Empower People
Objective Success Criteria Actions to be Taken
• To empower
team members
and optimize
the resource
utilization and
obtain the best
result
• Commitment
from top
management
• Increase staff
satisfaction
• Involvement of
all levels of staff
on decision
making
• Develop a
delegation plan
• Create
awareness
• Work through
people

8. Objective 6: Balance BetweenObjective 6: Balance Between
IssuesIssues
Objective Success Criteria Actions to be Taken
• To achieve a
balance
between issues
of quantity,
timeliness, cost
and quality
• Understanding or
local and national
issues
• Increase
standards of
quality
• Achieve targets
• Thorough study
of policies,
procedures and
protocols
• Measurement of
performance and
quality indicators
• Develop a
strategic plan

9. Three Phases of Learning:Three Phases of Learning:
Month OneMonth One
• Month One:
– Settling in and finding the way
– Understanding the Trust, Colleagues and working
environment
– Developing in my role/understanding the culture

10. Three Phases of Learning:Three Phases of Learning:
Month ThreeMonth Three
• Month Three:
– Becoming a part of the St Mary’s culture
– Knowing prevailing policies, procedures and protocols
– Getting ready to work independently

11. Three Phases of Learning:Three Phases of Learning:
Month SixMonth Six
• Month Six
– Developing full competency and skill
– Able to manage, guide and coach to team members and
stakeholders on all aspects
– Preparing a strategic plan