Complaint management

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The document discusses AIESEC's Exchange Programme Policy (XPP) and complaint management procedures. It outlines the structure of the XPP document and policies around breaking a match. It details sanctions for different match break situations and a four-step complaint resolution process from the internal to national level. Tips are provided to maintain written records, resolve issues quickly, know the XPP, and keep professional relations with interns.

Akwa Hermann MCVPX Interns & Exchange Complaint Management

Understanding the exchange programme Policy(XPP) and Complaint management

*AIESEC is Our Company *Exchange is Our Product *TNs,Eps,Interns are Our costumers,lets make thier complains our priority

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