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Developing Client Relationships
     Presented by Storm Recruitment Solutions Ltd
About Storm Recruitment Solutions Ltd
Storm Recruitment commenced tr ading in October 2005. Our
directors have in excess of 20 year s experience gained wi thin the
recruitment industry.

Our areas of expertise encompass both skilled and unskilled
industrial, commercial, driving and technical contractors.

Our expert team at Stor m Recruitment offer both specialist and
generalist recruitment services fully meeting each of our client s
unique requirements, our consultative approach is supported
through honest communi cation, feedback and continual process
improvement and ser vice reviews. It is our intention to provide
the best possible services to all who are associated with
Storm.

Our directors adopt a hands on style whil st remaining key
strategists in the business, they identify potential clients to
compliment the business, they fully suppor t and develop both
consultants and account management staff and r emain focused on
continuous improvement of both internal and external client system
processes. They ensure we remain competitive in an
ever-changing and challenging marketplace.
Company Values

Our Clients it is our intention that our clients will be unable to
distinguish between their own employees and our temporary or
contract staff. The staff we supply should always be of equal or
better quality than their own staff. T he interaction with our clients
should be an enjoyable experience for them as well as us.

Satisfied Temporary Staff we strive to utilise the full potential of
our temporary staff place and them i n the most sui table place of
work for them. This will assist their satisfaction and enjoyment of
the position they hold therefore they will hopefully remain loyal to
Storm Recruitment and our clients.


Honesty we also provide our temporary employers and clients
with honest information and feedback. Our clients and tempor ary
employees have the right to ask us questions regarding any aspect
of our business or their assignment. It is important that we pro vide
information to our clients and candidates that is easily understood
and not misleading or complicated.
Selection Process


           Pre-Screen                                                                Rejection
 Initial assessment of suitability,                                          Invalid work permits, or
   availability, work history and                                         unsuitability to work on contract
             work ethic

        Full Registration
   Full registration pack, bank
  details, contract for services,
     provision of references

    Face to Face Interview
                                                                                     Rejection
 Covering work history, gaps in
                                                                               Unexpected gaps in
    employment, skills and
                                                                           employment and work history,
 experience. Verbal reference
                                                                            medical grounds, incorrect
       check procedure
                                                                                qualifications etc

       Skills Assessment
    Client specific testing for          Office Based Induction
   example manual dexterity,              Temporary Contractor
        visual accuracy.              Handbook, Our expectations of
                                         the temp, Working Time
                                                                         Employee Care
                                       Directive holiday pay, Staff
                                                 benefits
   Available Candidate Pool                                                   Quality Management
                                            On-Site Induction
 Ad-hoc and specific skill or low                                                 Programme
                                       Site video, Health and safety
       skill bracket work
                                        induction, Manual handling,
                                      payroll procedure, surgery times
Candidate Attraction
 Local newspaper advertising client branded and unbranded
 Specialist media advertising
 Internet Recruitment
 Recommend a fr iend to our existing database of candidat es
 Radio advertising client specific
 Direct access to Universities and Colleges
 Open days / eveni ngs and exhibitions
 Direct mail campaigns to candidates wi th previous experience within your industry
 Direct advertising with the local employment services
 Working with companies that are looking to relocate or close to assist in the
zzrelocation of the staff concerned
 Word of mouth thr ough highest quality service to temporary staff
 Working with high profile clients offering competitive pay rates and attractive
zzworking conditions
 Walk in business through the doors of our office
Temporary Welfare & Retention
 We are only as good as the team that r epresents us and as such S torm recognises the
 value of developing good relationships with our temporary contractors thus maintaining a
 motivated and sat isfied workforce. Retention of candidates ensures continuity, which
 is vital to the success of our relationship.
 Safety Products We can supply our staff with dual band high visibility vest, T-Shirt,
zzfleece jacket and steel toe capped boots.
 Subsidised Transport      Where necessary we can operate transport for our employees
 Fair Pay Rates We monitor market rates to attract and retain high calibre of staff. Parity
zzbetween agency pay rates on dual supply sites is also essential.
 Assignment Briefing Our expectations of t he employee are discussed prior to the
zzstart of any assignment.
 Regular Reviews We provide an on site surgery in which we would have an
zzopen door policy to encourage anyone who has any issues to discuss them with
zzus on site.
 Quality Management Programme We encourage open and honest
zzfeedback from our temporary staff, coveri ng our service and
zztheir assignment.
 Incentives and Loyalty Bonuses We recognise the value
zzin rewarding staff. We frequently run incentives or
zzcompetitions for them.
Critical Success Factors

 Open and honest communication         We encourage an open culture between our clients
zzand employees.
 Investment of our time in your business       Our Contract Manager will spend time
zzlearning from you about your business.
 Feedback and review opportunities       Analysing the contractors performance.

 Commitment to quality Supported and developed through the reviews and
zzmanagement report information.

 Attracting volume candidates Through volume we can select quality applicants well
zzsuited to your environment and roles.

 Stringent selection   In line with those currently utilised for your direct recruitment
zzprocess.

 Management Information Reports Accurate and useful statistical
zzinformation provided to you for your evaluation.

 Continual process improvement our mistakes are our
zzcompetitors gains Ongoing evaluation and assessment to r emain
zzcompetitive in our market place.
Quality Management Programme

Our goal is to work in partnership with you to continually review, develop and improve our
service. The process that supports this is one of review and feedback through the
following evaluations.

 Temporary Staff Evaluations
 4 Hour Check     A quality call to team manager to discuss the employee s start.
 Starter Survey Assessment and feedback on our recruitment services ad the induction
zzprocessess, compl eted at the first weeks surgery.
 Month One     Appraisal of employee s performance and attendance.
 Quarterly - Re-appraisal the employee s performance and attendance, and our service
zzlevel review.

 Exit Interview   Identify reasons for leaving, suitability for position, and the
zzenvironment.
Service Level Agreement

The service level agreement identifies and sets down agreed key
results areas. Examples that could be included are:

 Average weekly days worked per temporary worker
 Maintain quality through the quality management progr amme
 Supplied quality and required numbers within pre-identified timescale
 Minimum agreed response time for provision of labour
 Honest communi cation when we are not able to comply with the timescale given
 All temporary workers placed on site to have met minimum selection criteria and
zzskills assessment

 Provision of a dedicated Contract Manager
 All invoice queries to be rai sed within set timeframe
 Agreed notice to be given in area of temporary to permanent transfer
 Measure the actual recruitment of staff agai nst the plan
Legal Implications
                              As an employer we have a responsibility to make sure we compl y with all government
                              legislations and this responsibility is not taken lightly. We provide as a minimum:

                               Employers Liability insurance to £10,000,000
                               Public Liability insurance to £5,000,00
                               Commitment to all Employment & Associated Laws

                                The Employment Act                    Working Time Regulations

                                Asylum and Immigration Act            Equal Pay Act

                                Rehabilitation of Offenders Act       Health & Safety at Work Act

                                Race Relations Act                    Sex Discrimination Act

                                Data Protection Act                   Disability Discrimination Act

                                Sexual Orientation and Religious Discrimination Act



 For the avoidance of doubt throughout the entire temporary employment process all
zzemployees are employed by Stor m and as a result all disciplinary actions must be dealt
zzwith by Storm this is to ensure that you the client can not be considered as the
zz employer for Employment Tribunal purposes. Also once as employee is employed
zzfor longer than 12 months they are potentially entitled to statutory notice of
zztermination of contract.
Going Forward

 We are an Independent company wi th autonomy and flexi bility to respond to and wor k in
zzpartnership with our clients to meet their individual requirements.
 Our aim is to gain your commitment to a business par tnership that benefits both parties
 Develop an understanding of your roles, culture and business

 Dedicated Contract Manager to job shadow a gai n a full understanding of the
zzrequirements of each r ole where appropriate

 Implement an adver tising strategy to attract the right quality candidates
 Create in conjunction with yourselves a Service Level Agreement of measurable and
zzacheivable goals to enable your organisation to achieve its business goals.

 Agreed terms and Conditions of Business in line with the strategic goals of our
zzbusiness partnership
Contact Information

Company Director
 Kim Phillips Tel: 0870 160 1883 Email : kim@stormrec.co.uk
Industrial Recruitment
 Rachael Christie Tel: 0870 160 1883 Emai l: rachael@stormrec.co.uk

 Benjamin Green Tel: 0870 160 1883 Email: ben@stormrec.co.uk
Driving Recruitment
Kim Phillips Tel: 0870 160 1883 Email : kim@stormrec.co.uk
Business Develo pment Manager
Leonie Sands Tel: 0870 160 1883 E mail: leonie@stormrec.co.uk
Office Contact Details

 4a High Street, Fareham, Ha mpshire, PO16 7AN

 Tel 0870 160 1883 Fax: 0870 160 1885

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Company Info

  • 1. Developing Client Relationships Presented by Storm Recruitment Solutions Ltd
  • 2. About Storm Recruitment Solutions Ltd Storm Recruitment commenced tr ading in October 2005. Our directors have in excess of 20 year s experience gained wi thin the recruitment industry. Our areas of expertise encompass both skilled and unskilled industrial, commercial, driving and technical contractors. Our expert team at Stor m Recruitment offer both specialist and generalist recruitment services fully meeting each of our client s unique requirements, our consultative approach is supported through honest communi cation, feedback and continual process improvement and ser vice reviews. It is our intention to provide the best possible services to all who are associated with Storm. Our directors adopt a hands on style whil st remaining key strategists in the business, they identify potential clients to compliment the business, they fully suppor t and develop both consultants and account management staff and r emain focused on continuous improvement of both internal and external client system processes. They ensure we remain competitive in an ever-changing and challenging marketplace.
  • 3. Company Values Our Clients it is our intention that our clients will be unable to distinguish between their own employees and our temporary or contract staff. The staff we supply should always be of equal or better quality than their own staff. T he interaction with our clients should be an enjoyable experience for them as well as us. Satisfied Temporary Staff we strive to utilise the full potential of our temporary staff place and them i n the most sui table place of work for them. This will assist their satisfaction and enjoyment of the position they hold therefore they will hopefully remain loyal to Storm Recruitment and our clients. Honesty we also provide our temporary employers and clients with honest information and feedback. Our clients and tempor ary employees have the right to ask us questions regarding any aspect of our business or their assignment. It is important that we pro vide information to our clients and candidates that is easily understood and not misleading or complicated.
  • 4. Selection Process Pre-Screen Rejection Initial assessment of suitability, Invalid work permits, or availability, work history and unsuitability to work on contract work ethic Full Registration Full registration pack, bank details, contract for services, provision of references Face to Face Interview Rejection Covering work history, gaps in Unexpected gaps in employment, skills and employment and work history, experience. Verbal reference medical grounds, incorrect check procedure qualifications etc Skills Assessment Client specific testing for Office Based Induction example manual dexterity, Temporary Contractor visual accuracy. Handbook, Our expectations of the temp, Working Time Employee Care Directive holiday pay, Staff benefits Available Candidate Pool Quality Management On-Site Induction Ad-hoc and specific skill or low Programme Site video, Health and safety skill bracket work induction, Manual handling, payroll procedure, surgery times
  • 5. Candidate Attraction Local newspaper advertising client branded and unbranded Specialist media advertising Internet Recruitment Recommend a fr iend to our existing database of candidat es Radio advertising client specific Direct access to Universities and Colleges Open days / eveni ngs and exhibitions Direct mail campaigns to candidates wi th previous experience within your industry Direct advertising with the local employment services Working with companies that are looking to relocate or close to assist in the zzrelocation of the staff concerned Word of mouth thr ough highest quality service to temporary staff Working with high profile clients offering competitive pay rates and attractive zzworking conditions Walk in business through the doors of our office
  • 6. Temporary Welfare & Retention We are only as good as the team that r epresents us and as such S torm recognises the value of developing good relationships with our temporary contractors thus maintaining a motivated and sat isfied workforce. Retention of candidates ensures continuity, which is vital to the success of our relationship. Safety Products We can supply our staff with dual band high visibility vest, T-Shirt, zzfleece jacket and steel toe capped boots. Subsidised Transport Where necessary we can operate transport for our employees Fair Pay Rates We monitor market rates to attract and retain high calibre of staff. Parity zzbetween agency pay rates on dual supply sites is also essential. Assignment Briefing Our expectations of t he employee are discussed prior to the zzstart of any assignment. Regular Reviews We provide an on site surgery in which we would have an zzopen door policy to encourage anyone who has any issues to discuss them with zzus on site. Quality Management Programme We encourage open and honest zzfeedback from our temporary staff, coveri ng our service and zztheir assignment. Incentives and Loyalty Bonuses We recognise the value zzin rewarding staff. We frequently run incentives or zzcompetitions for them.
  • 7. Critical Success Factors Open and honest communication We encourage an open culture between our clients zzand employees. Investment of our time in your business Our Contract Manager will spend time zzlearning from you about your business. Feedback and review opportunities Analysing the contractors performance. Commitment to quality Supported and developed through the reviews and zzmanagement report information. Attracting volume candidates Through volume we can select quality applicants well zzsuited to your environment and roles. Stringent selection In line with those currently utilised for your direct recruitment zzprocess. Management Information Reports Accurate and useful statistical zzinformation provided to you for your evaluation. Continual process improvement our mistakes are our zzcompetitors gains Ongoing evaluation and assessment to r emain zzcompetitive in our market place.
  • 8. Quality Management Programme Our goal is to work in partnership with you to continually review, develop and improve our service. The process that supports this is one of review and feedback through the following evaluations. Temporary Staff Evaluations 4 Hour Check A quality call to team manager to discuss the employee s start. Starter Survey Assessment and feedback on our recruitment services ad the induction zzprocessess, compl eted at the first weeks surgery. Month One Appraisal of employee s performance and attendance. Quarterly - Re-appraisal the employee s performance and attendance, and our service zzlevel review. Exit Interview Identify reasons for leaving, suitability for position, and the zzenvironment.
  • 9. Service Level Agreement The service level agreement identifies and sets down agreed key results areas. Examples that could be included are: Average weekly days worked per temporary worker Maintain quality through the quality management progr amme Supplied quality and required numbers within pre-identified timescale Minimum agreed response time for provision of labour Honest communi cation when we are not able to comply with the timescale given All temporary workers placed on site to have met minimum selection criteria and zzskills assessment Provision of a dedicated Contract Manager All invoice queries to be rai sed within set timeframe Agreed notice to be given in area of temporary to permanent transfer Measure the actual recruitment of staff agai nst the plan
  • 10. Legal Implications As an employer we have a responsibility to make sure we compl y with all government legislations and this responsibility is not taken lightly. We provide as a minimum: Employers Liability insurance to £10,000,000 Public Liability insurance to £5,000,00 Commitment to all Employment & Associated Laws The Employment Act Working Time Regulations Asylum and Immigration Act Equal Pay Act Rehabilitation of Offenders Act Health & Safety at Work Act Race Relations Act Sex Discrimination Act Data Protection Act Disability Discrimination Act Sexual Orientation and Religious Discrimination Act For the avoidance of doubt throughout the entire temporary employment process all zzemployees are employed by Stor m and as a result all disciplinary actions must be dealt zzwith by Storm this is to ensure that you the client can not be considered as the zz employer for Employment Tribunal purposes. Also once as employee is employed zzfor longer than 12 months they are potentially entitled to statutory notice of zztermination of contract.
  • 11. Going Forward We are an Independent company wi th autonomy and flexi bility to respond to and wor k in zzpartnership with our clients to meet their individual requirements. Our aim is to gain your commitment to a business par tnership that benefits both parties Develop an understanding of your roles, culture and business Dedicated Contract Manager to job shadow a gai n a full understanding of the zzrequirements of each r ole where appropriate Implement an adver tising strategy to attract the right quality candidates Create in conjunction with yourselves a Service Level Agreement of measurable and zzacheivable goals to enable your organisation to achieve its business goals. Agreed terms and Conditions of Business in line with the strategic goals of our zzbusiness partnership
  • 12. Contact Information Company Director Kim Phillips Tel: 0870 160 1883 Email : kim@stormrec.co.uk Industrial Recruitment Rachael Christie Tel: 0870 160 1883 Emai l: rachael@stormrec.co.uk Benjamin Green Tel: 0870 160 1883 Email: ben@stormrec.co.uk Driving Recruitment Kim Phillips Tel: 0870 160 1883 Email : kim@stormrec.co.uk Business Develo pment Manager Leonie Sands Tel: 0870 160 1883 E mail: leonie@stormrec.co.uk Office Contact Details 4a High Street, Fareham, Ha mpshire, PO16 7AN Tel 0870 160 1883 Fax: 0870 160 1885