The document outlines the roles and responsibilities of community pharmacies, emphasizing their duties in compounding, counseling, and dispensing medication under pharmacist supervision. It also discusses pharmacy design considerations for retail and wholesale operations, various licensing requirements, and the qualifications necessary for pharmacy staff. Additionally, it details the process for prescription handling, dispensing, patient education, and the legal and financial record-keeping responsibilities of pharmacists.

1. INDORE MAHAVIDHYALAYA
PREPARED BY: DIPALI TRIVEDI
DESIGNATION: ASSISTANT PROFESSOR

2. COMMUNITY PHARMACY

3.  Community pharmacy means any place under the direct supervision of a pharmacist
where the practice of pharmacy occurs or where prescription orders are compounded
and dispensed other than a hospital pharmacy or a limited service pharmacy.
 The main responsibility of a community pharmacy include; compounding, counseling and
dispensing of drugs to the patients with care, accuracy and legality along with the proper
procurement, storage, dispensing and documentation of medicines.
A community pharmacist should:
a. Have a sound background of pharmaceutical care, pharmacotherapy and health promotion.
b. Have good communication skills with patients and other healthcare providers.
c. Maintain a high degree of standard in products, services and communication.
d. Record and maintain his documents in order.

4.  Drug information about their Action
 Drug Utilization
 Drug Distribution
 Drug Selection
 Patient Counseling
 Advancement in research and technology – newer drug in market
 Disease prevention and health promotion in society

5. Responsibilities
1. Dispensing Area:
 Ensures that established policies and procedures are followed
 Checks for the accuracy of doses prepared
 Provides for proper drug control
 Ensures that good techniques are used in compounding intravenous admixtures and
extemporaneous preparations
 Provides for proper record keeping and billing
 Keeps the dispensing area neat and orderly
2. Patient care area:
 Supervision of drug administration
 Ensures that records for administered narcotics are kept correctly and that the
physician is informed of all automatics stop orders
 Ensures that proper drug administration techniques are used
 Periodically inspects the medication area
 Provides patient education
 Monitor patient total drug therapy

6.  Objective of Layout Design:
1. To attract a large number of customers.
2. To increase the sales of the store.
3. To reduce the selling expenses to the minimum.
4. To provide customer satisfaction.
5. To have proper entrance of coming good and space for reserve
stock, office and resting place for employees.
6. To minimize the movement of customer within the premises of the
drug store.

7.  Design of Retail and Wholesale Drug Store:
 A modern drug store should fulfill all the requirements according to schedule N of
Drug and Cosmetics rules.
 To start a drug store, a minimum of 150 sq. feet area is required similar to whole
sale drug store, minimum of 200 sq. feet.

8. On the basis of design it is classified as:
1. Traditional Drug Store: These types of drug store are designed in
such a manner that the entire area of drug store is exposed to
customers. It provides opportunity for maximum sales but there are
good chances of theft in such design.
2. Personal Service Drug Store: In this type of design, the whole of the
area is not exposed to the customer but the customer is required to
interact with the drug store personnel at the service counter.
3. Prescription Oriented Drug Store: These types of drug stores
provide a comfortable waiting area where the customers are expected
to wait while his prescription is proceeding. In this type, health related
items, drugs and prescription accessories are displayed in the vicinity.

9. 4. Pharmaceutical Centre: These types of centre sell medicines,
convenience articles, orthopedic and surgical appliances. The store
has sufficient floor space and is properly decorated.
5. Super Drug Store: Such types of drug stores have a huge floor area
ranging from 5000 to 10000 with a square design. The customer
have access to almost all the area in the drug store and can inspect,
handle and select article themselves. The design is on self service
pattern except for the prescription department where self service is
not possible.

10. General license
 Granted to person who have the premise for the business and who engage the services of a
qualified person to supervise the sale of the drugs.
 The license for the retail sale of drugs other than the ones mentioned in the Schedule C,C1
and X are issued in form 20.
 For drugs specified in Schedule C and C1 in form 21.
 Schedule X drugs in form 20F.
Conditions of General license:
 Should be displayed in a prominent place open to the public.
 The license should comply with the Drug and Cosmetics rule there under in force.
 Any change in the qualified staff should be reported to the licensing authority within one
month.
 Precaution prescribed by the licensing authority for the storage of schedule C and C1 drugs
should be observed.
Restricted Licenses:
 The license for restricted sale of drugs other than those specified in Schedule C,C1 and X are
issued in the form 20A
 Those specified in Schedule C and C1 but not in X are issued in the form 21A.

11. Conditions for restricted license:
 The licensee must have adequate premises equipped with adequate facility for the proper
storage of drugs.
 To which the licenses applies provided that this condition apply to the vendors
 The licensee should be complying with the drug and cosmetic act and the rules there under in
force.
 Drugs only purchase from a duly licensed dealer or manufacturer.
 The licenses can only deal in such drugs can be sold without the supervision of a qualified
person.
 Drugs should be sold in their original container.

12. Minimum qualification:
 Must be Registered Pharmacist with State Pharmacy Council.
 Minimum qualification to get registered with SPC is Diploma in Pharmacy from recognized
institution.
Criteria for staff selection:
1. The qualification of the employee should not fall below the minimum standard or else the
reputation of the pharmacy may get compromised.
2. ‘Over hiring’ i.e., superior people in inferior jobs, should be avoided as this will lead to an
adverse effect on staff morale and efficiency.
Selection process:
1. Job description
• The details of job, its relation to other job, working hours, pay scale , etc
2. Job specification
• The qualification needed for the job.
3. Job recruitment
4. Selection of staff– tests, interviews , etc.
5. Orientation and training of staff.
6. Compensation.

13. Prescriptions, now-a-days are usually written for preformulated proprietary medicines and the
pharmacist has only to dispense them in a proper manner. However, all dispensing of
Proprietary products is required to be done either by the Registered Pharmacist himself or
under his direct supervision. The following procedure may be adopted during dispensing of
such products.
1. Receiving the Prescription:
The prescription should be received by the pharmacist himself, wherever possible or a person
trained properly to do so in a professional manner. The patient should be informed about the
approximate time required for filling the prescription.
2. Reading and Checking the Prescription:
a. On receiving the prescription, the pharmacist should first read the prescription completely
and carefully.
b. He should verify that the name and address of the patient are correct, the prescription is
legally valid and is written correctly.
c. He should not express any doubt regarding the contents of the prescription ether to the
patient or to his messenger, in manner which questions the wisdom of the prescribing
physician.
d. The pharmacist should not add, omit or substitute any content of the prescription without the
consent of the physician.

14. Dispensing, Packing and Labelling:
a) The medicine should be selected from the stock and if in unit dosage form such as tablets or
capsules, the correct number should be counted and filled into previously selected
containers.
b) The labels of all containers of stock drugs should be checked when selected from and
replaced in stock, as well as at the time of actual dispensing, making three checks in total.
c) Any subsidiary label required should be properly affixed to the container.
d) The container must be thoroughly polished to remove any finger prints.
Finishing:
a) The final product, the prescription and the labels should be rechecked before handing over
to the patient.
b) All records must be completed including those required by legislation.
c) The patient or his representative should be explained about the proper mode of
administration and storage of the medicine preferably in their local language.

15. Legal records :
 Required by law regarding the acquisition and disposition of drugs.
 As per drug and cosmetic rule, 1945, the pharmacist is responsible for maintaining accurate
records related to acquisition and disposition of certain drugs that are supposed to be subject to
possible misuse or abuse.
Patient’s records:
 Regarding the patient utilization of the drugs.
 It provides basic information about kinds and amounts of drugs being taken by average
patients, which help in reducing the problems associated with drug interactions and individual’s
idiosyncrasies to drugs.
Financial records:
 Regarding the past and present financial status of the company.
 Serves as a basic tool for efficient management and measuring its effect.
 For making sound decisions regarding future money needs, inventory requirements,
personnel matters and expansion of facilities.

16. THANK YOU