Community Pharmacy - Introduction Organization and structure of retail and wholesale drug store, Types and design Legal requirements for establishment and maintenance of a drug store Dispensing of proprietary products Maintenance of records of retail and wholesale drug store.

1. Community Pharmacy
Ravinandan A P
Assistant Professor
Sree Siddaganga College of
Pharmacy
Tumkur-02

2. Presentation Outlines……………..
1. Introduction
2. Organization and structure of retail and wholesale drug
store,
3. Types and design
4. Legal requirements for establishment and maintenance
of a drug store
5. Dispensing of proprietary products
6. Maintenance of records of retail and wholesale drug
store.

3. Introduction
• Community Pharmacy is a term globally used to denote the
pharmacy setup where pharmacist comes directly in contact
• In this sense, Retail pharmacies (or Chemist Shops as
country) are the Community Pharmacies.
• The concept of Community Pharmacy is very well developed
countries

4. Introduction
• The main responsibilities of a community pharmacy include
compounding, counseling, and dispensing of drugs to the patients
with care, accuracy, and legality along with the proper
procurement, storage, dispensing and documentation of
medicines.
• The community pharmacist must be a qualified and appropriate
with sound education, skills and competence to deliver the
professional service to the community.

5. A community pharmacist should
•Have a sound background of pharmaceutical care,
pharmacotherapy, and health promotion.
•Have good communication skills with patients and
other healthcare providers.
•Maintain a high degree of standard in products,
services, and communication.
•Record and maintain his documents in order.

6. “In short community pharmacy is the drug use, control &
effective application of knowledge of ethics, that assures
optimal drug safety in the distribution & use of medicines
& hence, it ensures maximum well-being of patients
while they are on drug therapy.”
Types of Community Pharmacies:
•Independent – Individually owned, local
pharmacies
•Chain – Regional or national pharmacy chains
such as Med Plus, Apollo Pharmacy, Jan Aushadi

7. •Community Pharmacy is defined broadly to include all
those establishment that are privately owned and
whose function, in varying degrees is to serve
societies needs for both drug product and
pharmaceutical service.
•It is the branch of pharmacy that deals with different
aspects of patient care, dispensing of drugs and
advising patient on the safe and rational drug use.

8. Community pharmacy management
•Selection of Pharmacy site.
•A needy town or city should be selected.
•The site available must be most suitable one available in
the city.
•Site of the pharmacy should be at the center of the
population to be served to ensure accessibility and
convenience.
•Equipped with adequate and free parking facility

9. •If possible the site should be in the
neighborhood of community shopping center
for convenience and accessibility of the
customers.
•An island type of location in which the
pharmacy is in the main traffic artery with
adequate parking facility can be opted.
•A bargain location in terms of rent proves to
be a liability than an asset in the long run.

10. Organization of Community Pharmacy
•Community pharmacists are the health
professionals most accessible to the
public.
•They supply medicines in accordance
with a prescription or, when legally
permitted, sell them without a
prescription.

11. Organization
Prescription counter
Transaction window
Storage
Sink
Refrigerator
Computer system
Equipment's
Prescription bins
Shelves spinners

12. Types of Community Pharmacy
Sole Proprietorship
Partnership
Corporate

13. Sole Proprietorship
 Sole proprietorship or Independent store
May consist of several stores owned by an
individual or small group
Owning an independent pharmacy can be very
rewarding.
Provides pharmacists with the opportunity to
use their entrepreneurial skills.

14. Partnership enterprise
• It is a legal form of business operation between two or
more individuals share management and profile.
Two types of partnership:
1. General and 2. Limited
1. General Partnership: the partners manage the
company and assume the responsibilities
2. Limited Partnership: one owned the business and
the limited partner serve as investors

15. Corporate enterprise
•Large investment
•Board of directors/trustees
•Managers/CEO
•Forms a brand value
•High taxation
•Difficult to dissolve

16. Plan of an ideal Wholesale
& Retail Drug Store.
Objective of ideal layout design
1. To attract a large number of customers.
2. To increase the sales of the store.
3. To reduce the selling expenses to the
minimum.
4. To provide customer satisfaction

17. 5. Have adequate space for reserve stock ,
office and resting space.
6. To have proper entrance for the newly
arrived goods.
7. To project a professional image and improve
general appearance.
8. To minimize the movement of the customers
in the premises of the pharmacy.

18. Community pharmacies usually consist of:
1.A retail storefront with a dispensary area where
medications are stored and dispensed.
2.A pharmacist on-duty at all times when opened
3.Pharmacy technicians while the pharmacist spends
more time in communication with patients
Owner of pharmacy must be
a registered pharmacist
(R.Ph)
18

19. 1. Personnel present: managing pharmacist, pharmacists,
technicians/ identifying training needs and providing
appropriate training
2. Buildings : areas available for dispensing, storage of medicines,
patient counseling.
3. Equipment: dispensing equipment, diagnostic equipment for
point-of-care testing (e.g. blood pressure measurement, blood testing,
urinalysis)
4. Documentation and information: registers to be kept at the
pharmacy, IT-supported systems for documentation of
pharmacist actions and for maintaining pharmacy patient
profiles, drug information sources (books and electronic
access). 19

20. • Dispensary area
• Area should be spacious and designed in such a way as to
promote communication between pharmacist and patient.
• Space should be available for patient advice and counseling in
privacy.
• Consultation areas should provide for space to carry out point-
of-care testing.
• Adequate facilities for dispensing must be provided – cleanable
floor and surfaces, adequate fixtures and fittings, clean
refrigerator with appropriate temperature monitoring and
control, clean sink, logical layout of stock and a normal
workflow.
20

21. Retail and Whole sale Drug Store Design

22. Legal requirements General license
•Granted to person who have the premise for the
business and who engage the services of a qualified
person to supervise the sale of the drugs.
•The license for the retail sale of drugs other than the
ones mentioned in the Schedule C,C1 and X are
issued in form 20.
•For drugs specified in Schedule C and C1 in form 21.
•Schedule X drugs in form 20F.

23. Condition for general license
• Should be displayed in a prominent place open to the
public.
• The license should comply with the Drug and Cosmetics
rule there under in force.
• Any change in the qualified staff should be reported to
the licensing authority within one month.
• Precaution prescribed by the licensing authority for the
storage of schedule C and C1 drugs should be observed.
• Prior per mission of the licensing authority is needed
for Restricted license

24. •The license for restricted sale of drugs other
than those specified in Schedule C,C1 and X
are issued in the form 20A
•Those specified in Schedule C and C1 but
not in X are issued in the form 21A.

25. Staff / personnel Criteria for
staff selection
•The qualification of the employee should not fall
below the minimum standard or else the
reputation of the pharmacy may get
compromised.
•‘Over hiring’ i.e., superior people in inferior jobs,
should be avoided as this will lead to an adverse
effect on staff morale and efficiency.

26. Selection process
• Job description
• The details of job, its relation to other job, working
hours, pay scale , etc.,
• Job specification
• The qualification needed for the job.
• Job recruitment
• Selection of personnel – tests, interviews , etc.
• Orientation and training of staff.

27. Stocking
•The drug store should have adequate space for
storage of drug with proper lighting, ventilation
and temperature controls.
•Special locked storage space provided to meet
the legal requirements for storage of narcotics,
alcohol and prescribed drugs.

28. Objectives of stocking
1. Easy location of the items in store.
2. Proper identification of items.
3. Speedy issue of materials
4. Efficient utilization of space.
5. Reduction in needs of materials handling
equipment.

29. Stocking of drugs
1. Stored in alphabetical order.
2. Provides a channel for distribution of
drugs.
3. Drugs readily available in the pharmacy.
4. Enables correct storage of drugs e.g.,
antibiotics and vaccines in refrigerator.

30. Dispensing of Proprietary Products
•Patent or Proprietary medicine is defined as “a
drug which is a remedy or prescription
presented in a form ready for internal or external
administration of human beings or animals and
which is not included in the current edition of the
Indian Pharmacopoeia or any other
Pharmacopoeia authorized in this behalf by the
Central Government after consultation with the
Drugs Technical Advisory Board”.

31. •Pharmacists must pay greater attention to
dispensing of proprietary medicines.
•As a matter of fact the number of proprietary
medicines available in the market covers a very
wide range of therapeutic categories of drugs.

32. •Most often proprietary medicines are having
similar nomenclature that makes the
pharmacist’s job much difficult.
•Pharmacist must clearly understand the wishes
of the prescriber and must avoid chances of
confusion, error etc.,
•While dispensing proprietary medicines and
must make use of computer programs and
software in resolving such problems.

33. Maintenance of register
•Legal records : Required by law regarding the
acquisition and disposition of drugs.
•Patient records: Regarding the patient utilization
of the drugs.
•Financial records: Regarding the past and
present financial status of the company

34. Legal records
According to federal and state law.
•Adequate and up to date records should be maintained
according to Drugs and cosmetics act 1940, Rules 1945 and
the Poison Act 1919.
•Maintain adequate record related to acquisition and
disposition of certain drugs.
•Records of distribution of poisonous and hazardous
substances.

35. Patients records
•Patients drug history.
•Information on all kinds ok information about
kinds and amount of drugs taken by average
patients.
•Source of information on insurance claims and
income tax deduction of patients.

36. Financial records
•For making sound decision regarding future needs ,
inventory requirements, etc.
•For evaluation of past operations, planning of
present activities, forecasting needs, and controlling
the activities.
•Analyzing revenues and expenses.
•Measuring return on investment.

37. THANK YOU