Pharmacy profession plays main role in discovery, development, production and distribution of drug products and in the creation dissemination of related knowledge.
DRUG INFORMATION SERVICE AND DRUG INFORMATION BULLETINSHIVANEE VYAS
"Drug information center is one of the departments of the hospital and gives the recent knowledge and information about the medical, pharmacy field at any time to the physicians, staff of the hospital and to the citizens”.
Pharmacists in community pharmacies dispense medications, counsel patients on the use of prescription and over-the-counter medications, and advise physicians about medication therapy.
Pharmacy profession plays main role in discovery, development, production and distribution of drug products and in the creation dissemination of related knowledge.
DRUG INFORMATION SERVICE AND DRUG INFORMATION BULLETINSHIVANEE VYAS
"Drug information center is one of the departments of the hospital and gives the recent knowledge and information about the medical, pharmacy field at any time to the physicians, staff of the hospital and to the citizens”.
Pharmacists in community pharmacies dispense medications, counsel patients on the use of prescription and over-the-counter medications, and advise physicians about medication therapy.
Objectives, scope, Organization and structure of retail and wholesale drug store, type and design, dispensing of proprietary products, legal requirements
introduction to hospital and hospital pharmacyRavish Yadav
complete and detail learning on the introduction to the hospital and hospital pharmacy. this ppt help to learn more on this topic for the teachers , students as well as health care professionals
COMMUNITY PHARMACY AND MANAGEMENT – CHAPTER -1................... (1).pptSumit Tiwari
A community pharmacy, often referred to as retail pharmacy or retail drug outlets, is places where medicines are stored and dispensed, supplied or sold
Patient counseling is a process wherein pharmacist implements face-to-face interaction with the patient to provide information, orally or in written form, on directions of use & advice on side effects to help them to use their medications appropriately
Chapter 8_Over The Counter (OTC) Medications.pptxVinayGaikwad14
Definition, need and role of Pharmacists in OTC medication dispensing
OTC medications in India, counseling for OTC products
Self-medication and role of pharmacists in promoting the safe practices during self medication
Responding to symptoms, minor ailments, and advice for self-care in conditions
Drug distribution system in a hospital.pptxMangeshBansod2
Drug distribution system in a hospital
Dispensing of drugs to inpatients, types of drug distribution systems, charging policy and labelling, Dispensing of drugs to ambulatory patients, and Dispensing of controlled drugs.
Objectives, scope, Organization and structure of retail and wholesale drug store, type and design, dispensing of proprietary products, legal requirements
introduction to hospital and hospital pharmacyRavish Yadav
complete and detail learning on the introduction to the hospital and hospital pharmacy. this ppt help to learn more on this topic for the teachers , students as well as health care professionals
COMMUNITY PHARMACY AND MANAGEMENT – CHAPTER -1................... (1).pptSumit Tiwari
A community pharmacy, often referred to as retail pharmacy or retail drug outlets, is places where medicines are stored and dispensed, supplied or sold
Patient counseling is a process wherein pharmacist implements face-to-face interaction with the patient to provide information, orally or in written form, on directions of use & advice on side effects to help them to use their medications appropriately
Chapter 8_Over The Counter (OTC) Medications.pptxVinayGaikwad14
Definition, need and role of Pharmacists in OTC medication dispensing
OTC medications in India, counseling for OTC products
Self-medication and role of pharmacists in promoting the safe practices during self medication
Responding to symptoms, minor ailments, and advice for self-care in conditions
Drug distribution system in a hospital.pptxMangeshBansod2
Drug distribution system in a hospital
Dispensing of drugs to inpatients, types of drug distribution systems, charging policy and labelling, Dispensing of drugs to ambulatory patients, and Dispensing of controlled drugs.
Patient counselling ,steps of patient ppunseling,communication skill in patie...MerrinJoseph1
Dr.Merrin,Joseph,Department of pharmacy practice,Community Pharmacy , Pharm D Second year, patient counseling,definition,outcome/scope of patient counseling,steps in patient counseling,communication skill in patient couseling,verbal skills and non-verbal skills.
Understand the need for patient counselling
Identify outcomes of effective patient counselling
. Discuss the verbal and non-verbal communication skills
required by a good counsellor. Better patient understanding of their illness and the role of medication in its treatment.
1.Definition and benefits of patient counselling
2.Stages of patient counselling - Introduction, counselling content, counselling process and closing the counselling session
3.Barriers to effective counseling - Types and strategies to overcome the barriers
The availability of and rational use of medicines are critical for a successful therapeutic outcome. Though rapid developments in science and technology have led to easy understanding of etiology and pathophysiological basis of various diseases and development of new molecules, many times clinicians fail to achieve the desired therapeutic goals. One of the major reasons for this can be the patient non-compliance or partial compliance towards the prescribed treatment (World Health Organization, 2003). Patient compliance is defined as the adherence of a patient towards the prescriber‘s instructions.
It implies an understanding of how the medicine is to be used, as well as a positive behavior in which the patient is motivated sufficiently to use the prescribed treatment in the manner intended because of a perceived self-benefit and a positive outcome (e.g. enhanced quality of life and well being).
Patient Counselling is needed for
Better patient understanding to their illness and role of medication.
Improve medication adherence.
Improve dosage regimen adherence.
More effective Drug treatment.
Reduce incidence of adverse drug effect and unnecessary healthcare cost.
ADR reporting.
Improve quality of life for patient.
Raising image of Pharmacist & its profession.
Title: Enhancing Healthcare through Patient Counselling
Slide 1: Introduction
Welcome to the presentation on "Patient Counselling: A Vital Component of Healthcare."
Briefly outline the importance of effective patient counselling in improving health outcomes.
Slide 2: Definition of Patient Counselling
Define patient counselling as a dynamic process where healthcare professionals communicate with patients to provide information, support, and guidance regarding their health and treatment.
Slide 3: Objectives of Patient Counselling
Highlight the primary goals of patient counselling, such as improving medication adherence, promoting lifestyle changes, and enhancing overall patient understanding of their health conditions.
Slide 4: Importance of Patient Counselling
Discuss the impact of patient counselling on patient satisfaction, treatment outcomes, and the overall quality of healthcare services.
Slide 5: Key Components of Patient Counselling
a. Building Rapport
- Emphasize the significance of establishing a trusting relationship between healthcare professionals and patients.
b. Information Sharing
- Highlight the need for clear and understandable communication about diagnoses, treatment plans, and potential side effects.
c. Addressing Patient Concerns
- Discuss strategies for addressing and alleviating patient fears, doubts, and questions.
d. Empowering Patients
- Explore ways to empower patients to actively participate in their healthcare decisions and self-management.
Slide 6: Methods of Patient Counselling
a. One-on-One Sessions
- Discuss the benefits of individualized counselling sessions for personalized care.
b. Group Counselling
- Explore the advantages of group counselling, fostering peer support and shared experiences.
c. Technology-Assisted Counselling
- Introduce the use of technology, such as virtual consultations and mobile apps, to enhance patient counselling.
Slide 7: Challenges in Patient Counselling
Recognize common obstacles faced by healthcare professionals in patient counselling and propose strategies to overcome them.
Slide 8: Case Studies
Present real-world examples illustrating successful patient counselling outcomes, demonstrating the positive impact on patient health.
Slide 9: Training and Development for Healthcare Professionals
Highlight the importance of ongoing training for healthcare professionals to enhance their counselling skills and stay updated on best practices.
Slide 10: Conclusion
Summarize key points and reiterate the crucial role of patient counselling in improving healthcare outcomes.
Encourage continued efforts to prioritize and invest in patient counselling as an integral part of comprehensive healthcare services.Keep each slide concise, focusing on key points to maintain audience engagement and understanding.
what is patient counselling, objective of patient counselling, steps in patient counselling, patient counselling contents, process, conclusion, communicative skill for effective counselling, verbal communication, non verbal communications
Patient counseling refers to the process of providing information, support, and guidance to patients to help them make informed decisions about their health. The goal of patient counseling is to empower patients to take an active role in managing their health, which can lead to better health outcomes. Patient counseling can cover a wide range of topics, from medication management and lifestyle changes, to understanding medical conditions and treatments.
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2. Patient counselling is defined as
information orally or in written
their representitives on direction
providing medication
form to the patient or
of use, advice on side
effects, precaution, storage, diet and life style
modification .
3. WHAT ARE THE MOST COMMON WAYS
WE COMMUNICATE?
Written Word
4.
5. NEED FOR PATIENT COUNSELING
Safe and effective drug therapy dependent on patients being well informed
about their medication.
Heavy patient work load
Many prescribers have less time to explain the proper use of medication
to their patients.
Many patient do not get enough information about use of their medication.
Lack of information may lead to the patient not taking the medication in the
way that was intended.
Therapeutic failure, adverse effect, additional expenditure on investigations
and treatment or even hospitalization.
Drug use problems and their consequences can be addressed by
patient education.
6. FUNCTIONSOFPATIENT COUNSELLING
• Advise and assistance to help patients use their
medications.
• Information about patients illness
changes.
or recommended lifestyle
• Information is usually given verbally or also written materials.
• Pharmacist should assist patient understanding about his or
her illness and its treatment.
• Provide individualized advise and information.
7. AIMS OF PATIENT COUNSELING
• Better patient understanding of their illness and the role of
medication in its treatment.
• Improved medication adherence
• More effective drug treatment
• Reduced incidence of adverse effect
• Unnecessary health care costs
• Improve QOL for the patient
• Better coping strategies to deal with medication related adverse
effects.
• Improved professional rapport between the patient and pharmacist.
8. 1. Verbal Communication
- Language
- Tone
- Volume
- Rate of speed
2. Non-Verbal Communication
- Body language
- Movement
- Proximity
- Eye contact
- Facial expression.
COMMUNICATION SKILLSFOR
EFFECTIVEPATIENTCOUNSELING
12. LANGUAGE
• Use simple language and avoid using unnecessary medical words.
• Speak the patient’s own language
TONE
• Changes in the level and range of pitch convey information about
the feelings and attitude of the persons speaking.
• Tone of the voice should be caring and reassuring.
13. VOLUME
Counseling should be conducted in quiet, private setting where it is
unnecessary to raise one’s voice.
May be necessary to speak more loudly to patients with hearing
problem.
Most deaf patients gain more benefit if the speaker moves closer and
directs their voice towards the patient’s care.
SPEED
• Rate of speech
• Pharmacist speaks too slowly
• Pharmacist should present clear, relevant messages in a
logical sequence.
• Patient to understand and remember the concepts more easily.
14. NON-VERBALCOMMUNICATION
PROXIMITY
• The distance that people maintain between themselves during
the counselling process.
• This space has been classified into four zones:
Intimate (45 cm or less)
Personal (45cm to 1.2 m)
Social (1.2-3.6 m)
Public (more than 3.6 m)
15. EYE CONTACT
The duration of time that people look at one another during a conversation
varies depending on whether they are speaking or listening.
Listeners look at the speaker more often and for longer periods of time.
Cultural or personal reasons – timidity, sadness or depression.
FACIAL EXPRESSION
• Used during counseling to demonstrate empathy towards the patient.
• Head movements such as nodding, hand gestures and body postures also
can be used to advantage.
19. Purpose of medication.
How medication work.
Dose and duration of therapy.
Goals of therapy.
Adverse effect and how to deal with them.
Specific drug issues.
COMMUNICATION DURINGTHEDRUGTHERAPY
20. 1. Preparing for thesession.
2. Opening of the session.
3. Counselling content.
4. Closing the session.
STEPS
21. Counselling develop upon the knowledge and skills
Pharmacist should know as much possible about the patient
treatment details.
The source of information include patient and prescription or
a record of previous dispensing.
If the pharmacist is unfamaliar about drug which is received
from the patient, go for drug information reference.
Before counselling, you have to consider about mental&
physical status.
STEP 1- PREPARING FOR THE SESSION
22. The pharmacist should introduce himself/herself
patient and treat them by name.
It is best to use title such as mr,mrs,miss .
to the
Eg- hello mr, my name is x and I am your clinical pharmacist.
I would like to tell about the medication.
Do you have a few minutes to spend with me.
Gather information from the patient about
disease, medication
STEP 2- OPENING THE SESSION
23. Other information may releavent include previous drug
alleries, past medication history, personal habbit such as
diet, smoking, alcohol consumption.
Use open ended question such as ‘what did your doctor
tell you about your illness? ‘what do you know about
your disease? ’can you tell me aboout the symptoms’?
During counselling, the pharmasist should avoid asking
question directly in embarrassing way .
24. STEP 3 – COUNSELING CONTENT
NAME AND STRENGTH OF MEDICATION.
THE REASON WHY IT HAS BEEN PRESCRIBED OR
HOW IT
HOW TO TAKE THE MEDICATION.
EXPECTED DURATION OF TREATMENT.
EXPECTED BENEFIT OF TREATMENT.
POSSIBLE ADVERSE EFFECT.
POSSIBLE MEDICATION OR DIETARY INTERACTION.
STORAGE RECOMMENDATION.
work.
Minimum duration required to show therapeutic benifit.
What to do if a dose is missed.
Special monitoring requirement
25. Before closing the session, it is essential to check patient
understanding.
This can be achived by feedback question, such as can you
remember what is this medication is for?
Or how long should you take this medication?
Ask the patient about any dout.
Before final closure and if time permits, summarise the main
point in logical order.
STEP 4 - CLOSING THE SESSION
26.
27. Bea good listener
Be flexible
Be empathetic
Be non-judgemental
Be tolerant
Communicate confidently
GOODQUALITIESOFPATIENTCOUNSELOR
28. COUNSELING AIDS
Be a Good Listener
• Pharmacist must listen attentively to the patient and observe both
verbal and non-verbal behavior.
• Pharmacist have an opportunity to assess the patient’s knowledge
about their disease and medications.
Be Flexible
• Be flexible and provide advice and information which is tailored to
the individual patient’s needs and capabilities.
Be Empathetic
• Try to understand the patient’s personal suffering and situation as
if the problem is his or her own.
29. BE NON-JUDGMENTAL
• Not judge the behavior of the patient based on their illness or the
group he or she belongs to.
Be Tolerant
• During counseling, patient may become agitated, unreasonable
or hostile. The pharmacist should acknowledge the patient’s
feeling and be tolerant of these.
Communicate Confidently
• Speak confidently as this will improve the patient’s acceptance of
the pharmacist’s advice.
30. PATIENTCOUNSELING &MEDICATION ADHERENCE
• Individual’s medication-taking behavior coincides with medical advice.
• Patient do not adhere to the direction given by their doctor, following
may be the interlinked
• Patient counseling aims to enhance patient’s understanding of their
illness and its treatment
• Make informed decisions about medication use.
Consequences
Failure of treatment
Increased chances of adverse reaction
Increased chances of hospitalization
Decreased quality of life
31. PRACTICE YOUR QUESTIONING SKILLS…
Rephrase the following closed questions to make them open-ended
Are you feeling tired now?
Isn’t today a nice day?
Was the last activity useful?
Is there anything bothering you?
So everything is fine, then?
32. What tires you out?
What kind of weather are we having today?
How was the last activity useful?
Tell me what is on your mind.
Why are you looking so happy?