Title: Enhancing Healthcare through Patient Counselling Slide 1: Introduction Welcome to the presentation on "Patient Counselling: A Vital Component of Healthcare." Briefly outline the importance of effective patient counselling in improving health outcomes. Slide 2: Definition of Patient Counselling Define patient counselling as a dynamic process where healthcare professionals communicate with patients to provide information, support, and guidance regarding their health and treatment. Slide 3: Objectives of Patient Counselling Highlight the primary goals of patient counselling, such as improving medication adherence, promoting lifestyle changes, and enhancing overall patient understanding of their health conditions. Slide 4: Importance of Patient Counselling Discuss the impact of patient counselling on patient satisfaction, treatment outcomes, and the overall quality of healthcare services. Slide 5: Key Components of Patient Counselling a. Building Rapport - Emphasize the significance of establishing a trusting relationship between healthcare professionals and patients. b. Information Sharing - Highlight the need for clear and understandable communication about diagnoses, treatment plans, and potential side effects. c. Addressing Patient Concerns - Discuss strategies for addressing and alleviating patient fears, doubts, and questions. d. Empowering Patients - Explore ways to empower patients to actively participate in their healthcare decisions and self-management. Slide 6: Methods of Patient Counselling a. One-on-One Sessions - Discuss the benefits of individualized counselling sessions for personalized care. b. Group Counselling - Explore the advantages of group counselling, fostering peer support and shared experiences. c. Technology-Assisted Counselling - Introduce the use of technology, such as virtual consultations and mobile apps, to enhance patient counselling. Slide 7: Challenges in Patient Counselling Recognize common obstacles faced by healthcare professionals in patient counselling and propose strategies to overcome them. Slide 8: Case Studies Present real-world examples illustrating successful patient counselling outcomes, demonstrating the positive impact on patient health. Slide 9: Training and Development for Healthcare Professionals Highlight the importance of ongoing training for healthcare professionals to enhance their counselling skills and stay updated on best practices. Slide 10: Conclusion Summarize key points and reiterate the crucial role of patient counselling in improving healthcare outcomes. Encourage continued efforts to prioritize and invest in patient counselling as an integral part of comprehensive healthcare services.Keep each slide concise, focusing on key points to maintain audience engagement and understanding.

1. PATIENTCOUNSELLING
BY SURYAKANT SHASHI
B.PHARM 4TH YEAR

2. DEFINITION:
• Patient counselling is defined as providing
medication information orally or in a written form
to the patient or their representatives on direction
of use advice on side effects precaution , storage
diet and lifestyle modification.

3. OBJECTIVES:
• Patient should recognize the importance of medication .
• Patient should ensure better patient compliance.
• A working relationship and a foundation for continuous interaction
and consultation should be established.
• Patient understanding of strategies to deal with medication side
effect and drug interaction should be improved.
• Should ensure better patient compliance.

4. • Patient becomes an informed ,efficient And active participant in
disease treatment and self care management
• Pharmacist should perceived as a professional who offers
pharmaceutical care.
• Drug interaction and adverse drug reactions should be prevented.

5. COMMUNICATION SKILLS FOR EFFECTIVE
COUNSELLING:
Verbal communication:
• language
• tone
• volume
• rate of speed
Non verbal communication:
• body language
• movement
• proximity
• eye contact
• facial expression
COUNSELLING PROCESS USES FOLLOWING:

6. COMMUNICATION DURING DRUG
THERAPY:
• Purpose of medication.
• How medication work.
• Dose and duration of therapy.
• Goals of therapy.
• Adverse effect and how to deal with them.
• Specific drug issues.

7. QUALITIES OF A GOOD COUNSELLOR:
• Be a good listener.
• Be flexible.
• Be empathetic.
• Be non judgmental.
• Be tolerant.
• Communicate confidently.

8. STEP DURING PATIENT COUNSELLING:
Following are the step to be followed during patient counselling:
• Preparing for the session.
• Opening of the session.
• Counselling content.
• Closing the session.

9. STEP 1: PREPARING FOR THE SESSION
• Counselling develop upon the knowledge and skills of the
counsellor.
• Pharmacist should know as much possible about the patient
treatment details.
• In community pharmacy the source of information include patient
and prescription or a record of previous dispensing.
• If the pharmacist is unfamiliar about drug which is received from the
patient ,go for drug information reference.
• Before counselling ,you have to consider about mental physical
status.

10. STEP 2 :OPENING FOR THE SESSION
• The pharmacist should introduce himself/herself to the patient and
treat them by name.
• It is best to use title such as Mr. ,Mrs. ,miss. E.g. -hello Mr., any name
, my name is Suryakant shashi and I am your clinical pharmacist.
• I would like to tell about the medication.
• Do you have a few minutes to spend with me.
• Pharmacist gather information from the patient disease, medication.

11. • Other information may relevant include previous drug allergies,
past medication history, personal habit such as diet, smoking,
alcohol consumption etc.
• Use open ended question, such as 'what did your doctor tell you
about your illness?', what do you know about your disease, 'can
you tell me about the symptoms’, etc.
• During counselling ,the pharmacist should avoid asking question
directly in embarrassing way.

12. COUNSELLING CONTENT:
• Name and strength of medication.
• The reason why it has been prescribed, or how it work.
• How to take the medication.
• Expected duration of treatment.
• Expected benefit of treatment.
• Possible adverse effect.
• Possible medication or dietary interaction.

13. • Storage recommendation.
• Minimum duration required to show therapeutic benefit.
• What to do if a dose is missed.
• Special monitoring requirement, for ex-blood test.

14. CLOSING THE SESSION
• Before closing the session, it is essential to check patient
understanding.
• This can be achieved by feedback question, such as can you
remember what is this medication is for?
• Or how long should you take this medication?
• Ask the patient about any doubt.
• Before final closure and if time permits summarize the main point in
logical order.

15. REFERENCE:
• Dr. Hazare A. Community Pharmacy & Management. Nirali Publication,
2022, 1st edition, pp: 5.1-5.42.
• Mistry S. Patient counseling. Solution Pharmacy, 2022. Available from:
https://solutionpharmacy.in/patient-counseling/
• Dr. Yadav AV, Dubai A. Community Pharmacy & Management. Nirali
Publication 2022, 1st edition, Chapter 5.
• Ganpisetti R. Strategies to overcome barriers of patient counselling. Slide
share, 2018. Available from:
https://www.slideshare.net/rameshganpisetti/strategies-to-overcome-
barriers-of-patient-counselling