An Intro to Communication & Interpersonal Skills


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An Intro to Communication & Interpersonal Skills

  1. 1. Communication & Interpersonal Skills<br />
  2. 2. Basics & Principles<br />
  3. 3. Basics & Principles<br />
  4. 4. How Communications work<br />Channel<br />Message<br />Decoding<br />Encoding<br />Receiver<br />Sender<br />Sender<br />Channel<br />Feedback<br />
  5. 5. Removing Barriers At All These Stages<br />To deliver your messages effectively, you must commit to breaking down the barriers that exist in each of these stages of the communication process. <br />
  6. 6. The Importance of Removing Barriers:<br />Communication barriers can pop-up at every stage of the communication process and have the potential to create misunderstanding and confusion.<br />To be an effective communicator - your goal should be to lessen the frequency of these barriers at each stage of this process with clear, concise, accurate, well-planned communications.<br />
  7. 7. Verbal vs Non-Verbal<br />
  8. 8. Codes in Communication<br />Verbal ~ words, voice<br />Non-verbal ~ gestures, postures, facial expressions, eye contact, vocal characteristics, personal appearance, touch<br />
  9. 9. Verbal Communication Differences<br />Low Context <br />High Context<br />
  10. 10. Non-verbal Communication<br />Eye contact<br />honesty, straightforwardness vs challenging, rude<br />USA ~ effective comm = good EC<br />Arab ~ respect = good EC<br />English ~ too much EC = uncomfortable<br />South Asia ~ direct EC = rude, aggressive<br />EYE = window to the soul<br />
  11. 11. Getting your message across<br />understand what your message is, <br />what audience you are sending it to, <br />and how it will be perceived. <br />weigh-in the circumstances surrounding your communications, such as situational and cultural context.<br />
  12. 12. Why Communications Skills Are So Important:<br />The purpose of communication is to get your message across to others.<br />The process involves both the sender of the message and the receiver <br />Messages often misinterpreted by one or more of the parties involved.<br />This causes unnecessary confusion and counter productivity. <br />
  13. 13. Communication In Your Organization<br />The basic of successful communications: your knowledge of verbal and non-verbal communications. <br />In the workplace, these types of communications are continually exchanged without much planning or even the thought that such communications are taking place.<br />
  14. 14. Greatly affect management and leadership<br /> effort. <br />A message is successful only when both the sender and the receiver perceive it in the same way. <br />The content, presentation style, and delivery technique of your message impact your ability to inform, motivate and control members of your team.<br />Effective communication<br />
  15. 15. How can we make Communication effective?<br />
  16. 16. Communication is also a fundamental tool that team members can use to express care, concerns and feelings of satisfaction and frustration. <br />Effective leaders must have the ability to respond to these needs.<br />Effective Communication<br />
  17. 17. Effective Communication<br />Intended meaning vs Perceived meaning<br />Reality A -- reality B<br />Verbal message vs Non verbal message<br />
  18. 18. Good Interpersonal Communication<br />requires skill, thoughtfulness and an ability to take responsibility for others' understanding. Communication is not something that should be left to chance.<br />
  19. 19. Interpreting responses<br />Communicating requires concerted, focused attempts to understand:<br />what is being said and<br />the true meaning behind it<br /> by paying attention to howyour listeners speak, what is not being said and non-verbal cues to gain insight regarding their thoughts and feelings.<br />
  20. 20. Out-of-control emotions make smart people look stupid<br />Daniel Goleman<br />
  21. 21. What is…<br />EQ?<br />EI?<br />Any others?<br />
  22. 22. EQ Competence<br />To be able to respond to situation<br />Potential to practice these skills<br />Self-awareness<br />Motivation<br />Self-regulation<br />Empathy<br />Adeptness in relationships<br />
  23. 23. EQ Competence<br />Self-awareness<br />Emotional awareness<br />Recognize emotions & their effects<br />Accurate self-assessment<br />Know one’s strength’s & limit<br />Self-confidence <br />Self-worth & capabilities<br />
  24. 24. EQ Competence<br />Motivation<br />Achievement drive<br />Strive to improve towards excellence<br />Commitment<br />Align personal goals with organization’s <br />Initiative<br />Prepared to act on opportunities<br />Optimism <br />Persistent<br />
  25. 25. EQ Competence<br />Self-regulation<br />Self-control<br />Control disruptive emotions & impulses <br />Trustworthiness<br />Honesty & integrity<br />Conscientiousness<br />Accountable for own performance<br />Adaptability<br />Flexible ~ change<br />Innovation <br />Open to new ideas, info, changes<br />
  26. 26. EQ Competence<br />Empathy<br />Understand others<br />Sense feelings & perspective of others, genuine interest<br />Develop others<br />Recognize the need to develop <br />Service <br />Understand, recognize customers’ needs<br />Diversity<br />Welcome it, leverage on it<br />Political awareness<br />Can read a group’s emotional relationships<br />
  27. 27. EQ Competence<br />Adeptness in relationships<br />Influence<br />Communication ~ esp. listening <br />Conflict management<br />Leadership<br />Change catalyst<br />Build bonds<br />Collaboration & cooperation<br />Team capabilities<br />
  28. 28. EI Competencies<br />Ability to manage emotions and cope with stress<br />The drive to accomplish personal goals in order to actualize inner potential and lead meaningful life<br />Ability to verify feelings and thinking<br />
  29. 29. Lack of EQ<br />Unable to persuade or inspire others<br />Unaware of own weaknesses<br />Lack self-confidence<br />
  30. 30. To avoid these traits<br />Arrogance<br />Over~reliance on cognitive aspects<br />Inability to adapt<br />Unable to collaborate<br />
  31. 31. …excellence is not about technical competence, but character.<br />Ernest O. Lawrence<br />Nobel Laureate<br />
  32. 32. What is EI?<br />The capacity and ability to recognize our own feelingsand those of others, for motivating ourselves, for managing emotions well in ourselves and in our relationships<br />
  33. 33. Description of EI<br />Ability <br />recognize, understand and express emotions & feelings<br />understand how others feel and relate with them<br />manage and control emotions<br />manage change, adapt and solve problems – personal and interpersonal<br />generate positive affect & be self-motivated<br />
  34. 34. Symptoms of Low EI<br />Worried, anxious, confused about priorities<br />Time-pressured, inefficient, perform poorly<br />Tired, fatigued, frustrated<br />Poor work-life balance<br />Have elevated blood pressure<br />Age more quickly<br />
  35. 35. Join our Pages on<br />Alpha Learning Lodge<br />Merapi Indah<br />Alpha IELTS<br />Alpha Circle of Teachers<br />Alpha Young Leaders<br />MERAPIINDAH.WORDPRESS.COM<br />