SlideShare a Scribd company logo
Chapter (2) Communication and Strategy
1
Communication is about sending and receiving message .However, communication is
much more than sending message. It is about the transfer of meaning. Communication is
complex, ongoing process that involves the whole substance of us.
Elements of Communication:-
To be successful in understanding the meaning of every message you receive and send,
you should be able to transfer meaning as well and understand the message context.
Human communication is delicate, difficult and above all, complex.
Communication in organization now a day face challenges due to lack of understanding
of sending and receiving messages.
Principles of Communication:-
Human communication now can be across time and cultures, across organizations and
professions, and across nations and economies.
We have six principles of communications they are:
1-Dynamic: Human communication is constantly undergoing change.
One message builds on another, one experience adds to another.
2-Continues: Communication never stops.
3-Circular: Communication never had been one way. We take information from outside
world, determine what it means, and respond. The cycle of receiving and sending
information.
4-Unrepeatable: No man can step in the same river twice- what it means if you attempt
to repeat an experience, the experience will be different-Circumstances change and so
will you.
5-Irreversible: We can freeze water into ice and then thaw it back into water again, but
not communication.
6-Complex: communication is complex not because of the different elements and
principles at work in the process, but also because it involves human beings.
Each of us is different in explaining or understanding meaning of words, react differently
around people. We have different ways of communicating with people.
Chapter (2) Communication and Strategy
2
Barriers to Communication
1-Physiological Barriers: Because all the information we receive about the world must
come through one or more of our five senses (Sight, Touch, Smell, and Taste) we depend
on those senses to report accurately on what is going around us. Therefore, sending
message to others, we must be sensitive to the fact that they may not see, hear, touch,
smell, or taste in the same way we do.
2-Psychological Barriers: Communication is much simply sending and receiving
message. It is about understanding then, as well. Remember, communication is the
transfer of meaning, and if I don’t know what you mean- even though I may see and hear
you well enough- no communication has taken place.
Communicating Strategically:-
To communicate strategically you need:-
1-Your plans for communication
2-Your proposed message
3-The media your select
4-The code you employ
5-The context and experience you bring to situation
6-The ethics you adopt will all have a direct affect on the outcome
*Those are the keys to successful strategic communication.
To Develop Communication Strategy we have to know...
1) Sender-who should communicate this message .Should you ask your manager or
vice president to sign this letter. Who are the audience for this message?
2) Receive-who are the audience for our message? What do we know about them?
What do they know about our subject?
3) Message-what should your message contain? What should the message say for the
audience? Should the message focus on topic or more?
4) Media-What is the best way to send the message? Will one media offer your audience
better opportunity for feed back? Will one media cost more than another?
5) Code- it means selecting the tight words and image. Will the audience understand the
words you plan to use?
Chapter (2) Communication and Strategy
3
6) Feed back-What is the reaction of your audience? Will the audience response be
delayed? How much feed back will you need before you decide to communicate again?
7) Noise-How many others senders and messages are out these? Who are you
competing with? How can you get the attention of your audience?
8) Effect-To achieve the goals you have set for yourself and organization, you must
know how to motivate others. You must show them how the information or ideas you
have shown them are useful and worth acting upon them.
Why communicating as a manager is different?
1-Level of responsibility and accountability: the higher your level of
responsibility in an organization, the more you have to think about.
In addition, as you become more accountability, you tend to keep better records.
2-Organizational Culture: to write memos, writing things down, more day to day
information through the organization to succeed in such a business.
Therefore, you must adapt to the existing culture rather than to try to change it.
3-Organizational Dynamic: Organization like humans, they one on constant
change with the condition of market place and the lives of managers who run them. Your
Communication will have to adapt to the condition in which you find yourself.
4-Personality preference: As we know that each of us has his way or preference for
gathering, organizing information, and has a style of making decisions. Therefore, you
have to deal with your personal preference in order to succeed in business.
Note “Dear Students Read Crisis
Communication in the Text Book
Pages 32, 33, 34, 35”

More Related Content

What's hot

Strategic Communication in the Workplace
Strategic Communication in the WorkplaceStrategic Communication in the Workplace
Strategic Communication in the Workplace
NMC Strategic Manager
 
Communication process
Communication processCommunication process
Communication process
AnmolMittal36
 
Basic elements of communication
Basic elements of communicationBasic elements of communication
Basic elements of communication
Soumit Ranjan Jena
 
Communication and Its importance in Nursing
Communication and Its importance in NursingCommunication and Its importance in Nursing
Communication and Its importance in NursingSaratu G Abdul
 
Process of communication
Process of communicationProcess of communication
Process of communication
Dr Shafayat Malik
 
business communication ppt
business communication pptbusiness communication ppt
business communication pptNikita Palkar
 
Process of communication
Process of communicationProcess of communication
Process of communication
moahmadraza
 
Effective communication techniques
Effective communication techniquesEffective communication techniques
Effective communication techniquesrameenasif
 
Managing effective communication network in organisation through diplomacy
Managing effective communication network in organisation through diplomacyManaging effective communication network in organisation through diplomacy
Managing effective communication network in organisation through diplomacy
Aquatix Pharma
 
What is the importance of Communication in business?
What is the importance of Communication in business?What is the importance of Communication in business?
What is the importance of Communication in business?
Tamur Iqbal
 
Business communication
Business communicationBusiness communication
Business communication
Hazel Queen Bernales
 
: NATURE AND IMPORTANCE OF BUSINESS COMMUNICATION ...
: NATURE AND IMPORTANCE OF BUSINESS COMMUNICATION                            ...: NATURE AND IMPORTANCE OF BUSINESS COMMUNICATION                            ...
: NATURE AND IMPORTANCE OF BUSINESS COMMUNICATION ...
Arham Bothra
 
New microsoft office word document
New microsoft office word documentNew microsoft office word document
New microsoft office word documentirfan20111
 
Communication
CommunicationCommunication
Communication
Mahesh Wadhwa
 
Effective communication final project
Effective communication final projectEffective communication final project
Effective communication final projectmiznetta
 
Process of advertising (Communication Process)
Process of advertising (Communication Process)Process of advertising (Communication Process)
Process of advertising (Communication Process)
Mariel Joy Francisco
 
Meaning,defination,elements of communication
Meaning,defination,elements of communicationMeaning,defination,elements of communication
Meaning,defination,elements of communication
ITM UNIVERSITY,GWALIOR
 
Importance of communication
Importance of communicationImportance of communication
Importance of communicationSandeep Sharma
 

What's hot (19)

Strategic Communication in the Workplace
Strategic Communication in the WorkplaceStrategic Communication in the Workplace
Strategic Communication in the Workplace
 
Communication process
Communication processCommunication process
Communication process
 
Basic elements of communication
Basic elements of communicationBasic elements of communication
Basic elements of communication
 
Communication and Its importance in Nursing
Communication and Its importance in NursingCommunication and Its importance in Nursing
Communication and Its importance in Nursing
 
Chap 8 MGT162
Chap 8   MGT162Chap 8   MGT162
Chap 8 MGT162
 
Process of communication
Process of communicationProcess of communication
Process of communication
 
business communication ppt
business communication pptbusiness communication ppt
business communication ppt
 
Process of communication
Process of communicationProcess of communication
Process of communication
 
Effective communication techniques
Effective communication techniquesEffective communication techniques
Effective communication techniques
 
Managing effective communication network in organisation through diplomacy
Managing effective communication network in organisation through diplomacyManaging effective communication network in organisation through diplomacy
Managing effective communication network in organisation through diplomacy
 
What is the importance of Communication in business?
What is the importance of Communication in business?What is the importance of Communication in business?
What is the importance of Communication in business?
 
Business communication
Business communicationBusiness communication
Business communication
 
: NATURE AND IMPORTANCE OF BUSINESS COMMUNICATION ...
: NATURE AND IMPORTANCE OF BUSINESS COMMUNICATION                            ...: NATURE AND IMPORTANCE OF BUSINESS COMMUNICATION                            ...
: NATURE AND IMPORTANCE OF BUSINESS COMMUNICATION ...
 
New microsoft office word document
New microsoft office word documentNew microsoft office word document
New microsoft office word document
 
Communication
CommunicationCommunication
Communication
 
Effective communication final project
Effective communication final projectEffective communication final project
Effective communication final project
 
Process of advertising (Communication Process)
Process of advertising (Communication Process)Process of advertising (Communication Process)
Process of advertising (Communication Process)
 
Meaning,defination,elements of communication
Meaning,defination,elements of communicationMeaning,defination,elements of communication
Meaning,defination,elements of communication
 
Importance of communication
Importance of communicationImportance of communication
Importance of communication
 

Viewers also liked

Communication and ethics
Communication and ethicsCommunication and ethics
Communication and ethics
Smeet Jain
 
Ethics in Business Comunication
Ethics in Business ComunicationEthics in Business Comunication
Ethics in Business Comunication
Fahad Iqbal
 
Ethics IN BUSINESS COMMUNICATION
Ethics IN BUSINESS COMMUNICATIONEthics IN BUSINESS COMMUNICATION
Ethics IN BUSINESS COMMUNICATIONAima Masood
 
Chapter 3 powerpoint
Chapter 3 powerpointChapter 3 powerpoint
Chapter 3 powerpointTerri Kern
 

Viewers also liked (6)

Communication and ethics
Communication and ethicsCommunication and ethics
Communication and ethics
 
Ethics in Business Comunication
Ethics in Business ComunicationEthics in Business Comunication
Ethics in Business Comunication
 
Ethics IN BUSINESS COMMUNICATION
Ethics IN BUSINESS COMMUNICATIONEthics IN BUSINESS COMMUNICATION
Ethics IN BUSINESS COMMUNICATION
 
Chapter 4
Chapter 4Chapter 4
Chapter 4
 
Communication Ethics
Communication EthicsCommunication Ethics
Communication Ethics
 
Chapter 3 powerpoint
Chapter 3 powerpointChapter 3 powerpoint
Chapter 3 powerpoint
 

Similar to Chapter 2 communication_and_strategy

Business communication bba semester 1 notes
Business communication bba semester 1  notesBusiness communication bba semester 1  notes
Business communication bba semester 1 notes
Vardha Mago
 
Business Communication (as per DAVV syllabus)
Business Communication (as per DAVV syllabus)Business Communication (as per DAVV syllabus)
Business Communication (as per DAVV syllabus)
Sarabjeet Singh
 
Unit 01 - BASIC MANAGEMENT SKILLS
Unit 01 - BASIC MANAGEMENT SKILLS Unit 01 - BASIC MANAGEMENT SKILLS
Unit 01 - BASIC MANAGEMENT SKILLS
PremanandDesai
 
Communication
CommunicationCommunication
Communication
Mahmoud Shaqria
 
MODULE ONE Communication Skills-1.ppt
MODULE ONE Communication  Skills-1.pptMODULE ONE Communication  Skills-1.ppt
MODULE ONE Communication Skills-1.ppt
AishaGharibSuleiman
 
COMMUNICATION SKILLS.pdf
COMMUNICATION SKILLS.pdfCOMMUNICATION SKILLS.pdf
COMMUNICATION SKILLS.pdf
sameddy4
 
Business Communication and its important.pptx
Business Communication and its important.pptxBusiness Communication and its important.pptx
Business Communication and its important.pptx
neekmz1996
 
Communication notes .pptx
Communication notes .pptxCommunication notes .pptx
Communication notes .pptx
AmanBagadiya1
 
Final hard copy of cs
Final hard copy of csFinal hard copy of cs
Final hard copy of cschgorup2
 
MANAGERIAL COMMUNICATION SKILL, people,team
MANAGERIAL COMMUNICATION SKILL,  people,teamMANAGERIAL COMMUNICATION SKILL,  people,team
MANAGERIAL COMMUNICATION SKILL, people,team
ssuser3867ad
 
Ch 1
Ch 1Ch 1
Ch 1
hamiwi
 
Management - Communication
Management - CommunicationManagement - Communication
Management - Communication
diddy98
 
Detail unit 1 business communication
Detail unit 1  business communicationDetail unit 1  business communication
Detail unit 1 business communication
Parul Garg
 
Communication for Health Education
Communication for Health EducationCommunication for Health Education
Communication for Health Education
Zulfiquer Ahmed Amin
 
Business communication chap i
Business communication chap iBusiness communication chap i
Business communication chap i
Reena Nath
 
Business Communication.ppt
Business Communication.pptBusiness Communication.ppt
Business Communication.ppt
drgurudutta
 

Similar to Chapter 2 communication_and_strategy (20)

Business communication bba semester 1 notes
Business communication bba semester 1  notesBusiness communication bba semester 1  notes
Business communication bba semester 1 notes
 
Business Communication (as per DAVV syllabus)
Business Communication (as per DAVV syllabus)Business Communication (as per DAVV syllabus)
Business Communication (as per DAVV syllabus)
 
Unit 4
Unit 4Unit 4
Unit 4
 
Unit 01 - BASIC MANAGEMENT SKILLS
Unit 01 - BASIC MANAGEMENT SKILLS Unit 01 - BASIC MANAGEMENT SKILLS
Unit 01 - BASIC MANAGEMENT SKILLS
 
Communication
CommunicationCommunication
Communication
 
MODULE ONE Communication Skills-1.ppt
MODULE ONE Communication  Skills-1.pptMODULE ONE Communication  Skills-1.ppt
MODULE ONE Communication Skills-1.ppt
 
COMMUNICATION SKILLS.pdf
COMMUNICATION SKILLS.pdfCOMMUNICATION SKILLS.pdf
COMMUNICATION SKILLS.pdf
 
Business Communication and its important.pptx
Business Communication and its important.pptxBusiness Communication and its important.pptx
Business Communication and its important.pptx
 
Communication notes .pptx
Communication notes .pptxCommunication notes .pptx
Communication notes .pptx
 
Final hard copy of cs
Final hard copy of csFinal hard copy of cs
Final hard copy of cs
 
MANAGERIAL COMMUNICATION SKILL, people,team
MANAGERIAL COMMUNICATION SKILL,  people,teamMANAGERIAL COMMUNICATION SKILL,  people,team
MANAGERIAL COMMUNICATION SKILL, people,team
 
Ch 1
Ch 1Ch 1
Ch 1
 
Management - Communication
Management - CommunicationManagement - Communication
Management - Communication
 
Detail unit 1 business communication
Detail unit 1  business communicationDetail unit 1  business communication
Detail unit 1 business communication
 
Communication for Health Education
Communication for Health EducationCommunication for Health Education
Communication for Health Education
 
Module02
Module02Module02
Module02
 
Module02
Module02Module02
Module02
 
Module02
Module02Module02
Module02
 
Business communication chap i
Business communication chap iBusiness communication chap i
Business communication chap i
 
Business Communication.ppt
Business Communication.pptBusiness Communication.ppt
Business Communication.ppt
 

Recently uploaded

Neuro-symbolic is not enough, we need neuro-*semantic*
Neuro-symbolic is not enough, we need neuro-*semantic*Neuro-symbolic is not enough, we need neuro-*semantic*
Neuro-symbolic is not enough, we need neuro-*semantic*
Frank van Harmelen
 
Securing your Kubernetes cluster_ a step-by-step guide to success !
Securing your Kubernetes cluster_ a step-by-step guide to success !Securing your Kubernetes cluster_ a step-by-step guide to success !
Securing your Kubernetes cluster_ a step-by-step guide to success !
KatiaHIMEUR1
 
FIDO Alliance Osaka Seminar: The WebAuthn API and Discoverable Credentials.pdf
FIDO Alliance Osaka Seminar: The WebAuthn API and Discoverable Credentials.pdfFIDO Alliance Osaka Seminar: The WebAuthn API and Discoverable Credentials.pdf
FIDO Alliance Osaka Seminar: The WebAuthn API and Discoverable Credentials.pdf
FIDO Alliance
 
Leading Change strategies and insights for effective change management pdf 1.pdf
Leading Change strategies and insights for effective change management pdf 1.pdfLeading Change strategies and insights for effective change management pdf 1.pdf
Leading Change strategies and insights for effective change management pdf 1.pdf
OnBoard
 
JMeter webinar - integration with InfluxDB and Grafana
JMeter webinar - integration with InfluxDB and GrafanaJMeter webinar - integration with InfluxDB and Grafana
JMeter webinar - integration with InfluxDB and Grafana
RTTS
 
Elevating Tactical DDD Patterns Through Object Calisthenics
Elevating Tactical DDD Patterns Through Object CalisthenicsElevating Tactical DDD Patterns Through Object Calisthenics
Elevating Tactical DDD Patterns Through Object Calisthenics
Dorra BARTAGUIZ
 
To Graph or Not to Graph Knowledge Graph Architectures and LLMs
To Graph or Not to Graph Knowledge Graph Architectures and LLMsTo Graph or Not to Graph Knowledge Graph Architectures and LLMs
To Graph or Not to Graph Knowledge Graph Architectures and LLMs
Paul Groth
 
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024
Tobias Schneck
 
The Art of the Pitch: WordPress Relationships and Sales
The Art of the Pitch: WordPress Relationships and SalesThe Art of the Pitch: WordPress Relationships and Sales
The Art of the Pitch: WordPress Relationships and Sales
Laura Byrne
 
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Encryption in Microsoft 365 - ExpertsLive Netherlands 2024
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024
Albert Hoitingh
 
Unsubscribed: Combat Subscription Fatigue With a Membership Mentality by Head...
Unsubscribed: Combat Subscription Fatigue With a Membership Mentality by Head...Unsubscribed: Combat Subscription Fatigue With a Membership Mentality by Head...
Unsubscribed: Combat Subscription Fatigue With a Membership Mentality by Head...
Product School
 
Knowledge engineering: from people to machines and back
Knowledge engineering: from people to machines and backKnowledge engineering: from people to machines and back
Knowledge engineering: from people to machines and back
Elena Simperl
 
DevOps and Testing slides at DASA Connect
DevOps and Testing slides at DASA ConnectDevOps and Testing slides at DASA Connect
DevOps and Testing slides at DASA Connect
Kari Kakkonen
 
FIDO Alliance Osaka Seminar: FIDO Security Aspects.pdf
FIDO Alliance Osaka Seminar: FIDO Security Aspects.pdfFIDO Alliance Osaka Seminar: FIDO Security Aspects.pdf
FIDO Alliance Osaka Seminar: FIDO Security Aspects.pdf
FIDO Alliance
 
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdfSmart TV Buyer Insights Survey 2024 by 91mobiles.pdf
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf
91mobiles
 
Connector Corner: Automate dynamic content and events by pushing a button
Connector Corner: Automate dynamic content and events by pushing a buttonConnector Corner: Automate dynamic content and events by pushing a button
Connector Corner: Automate dynamic content and events by pushing a button
DianaGray10
 
FIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdf
FIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdfFIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdf
FIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdf
FIDO Alliance
 
From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...
From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...
From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...
Product School
 
Monitoring Java Application Security with JDK Tools and JFR Events
Monitoring Java Application Security with JDK Tools and JFR EventsMonitoring Java Application Security with JDK Tools and JFR Events
Monitoring Java Application Security with JDK Tools and JFR Events
Ana-Maria Mihalceanu
 
Epistemic Interaction - tuning interfaces to provide information for AI support
Epistemic Interaction - tuning interfaces to provide information for AI supportEpistemic Interaction - tuning interfaces to provide information for AI support
Epistemic Interaction - tuning interfaces to provide information for AI support
Alan Dix
 

Recently uploaded (20)

Neuro-symbolic is not enough, we need neuro-*semantic*
Neuro-symbolic is not enough, we need neuro-*semantic*Neuro-symbolic is not enough, we need neuro-*semantic*
Neuro-symbolic is not enough, we need neuro-*semantic*
 
Securing your Kubernetes cluster_ a step-by-step guide to success !
Securing your Kubernetes cluster_ a step-by-step guide to success !Securing your Kubernetes cluster_ a step-by-step guide to success !
Securing your Kubernetes cluster_ a step-by-step guide to success !
 
FIDO Alliance Osaka Seminar: The WebAuthn API and Discoverable Credentials.pdf
FIDO Alliance Osaka Seminar: The WebAuthn API and Discoverable Credentials.pdfFIDO Alliance Osaka Seminar: The WebAuthn API and Discoverable Credentials.pdf
FIDO Alliance Osaka Seminar: The WebAuthn API and Discoverable Credentials.pdf
 
Leading Change strategies and insights for effective change management pdf 1.pdf
Leading Change strategies and insights for effective change management pdf 1.pdfLeading Change strategies and insights for effective change management pdf 1.pdf
Leading Change strategies and insights for effective change management pdf 1.pdf
 
JMeter webinar - integration with InfluxDB and Grafana
JMeter webinar - integration with InfluxDB and GrafanaJMeter webinar - integration with InfluxDB and Grafana
JMeter webinar - integration with InfluxDB and Grafana
 
Elevating Tactical DDD Patterns Through Object Calisthenics
Elevating Tactical DDD Patterns Through Object CalisthenicsElevating Tactical DDD Patterns Through Object Calisthenics
Elevating Tactical DDD Patterns Through Object Calisthenics
 
To Graph or Not to Graph Knowledge Graph Architectures and LLMs
To Graph or Not to Graph Knowledge Graph Architectures and LLMsTo Graph or Not to Graph Knowledge Graph Architectures and LLMs
To Graph or Not to Graph Knowledge Graph Architectures and LLMs
 
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024
 
The Art of the Pitch: WordPress Relationships and Sales
The Art of the Pitch: WordPress Relationships and SalesThe Art of the Pitch: WordPress Relationships and Sales
The Art of the Pitch: WordPress Relationships and Sales
 
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Encryption in Microsoft 365 - ExpertsLive Netherlands 2024
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024
 
Unsubscribed: Combat Subscription Fatigue With a Membership Mentality by Head...
Unsubscribed: Combat Subscription Fatigue With a Membership Mentality by Head...Unsubscribed: Combat Subscription Fatigue With a Membership Mentality by Head...
Unsubscribed: Combat Subscription Fatigue With a Membership Mentality by Head...
 
Knowledge engineering: from people to machines and back
Knowledge engineering: from people to machines and backKnowledge engineering: from people to machines and back
Knowledge engineering: from people to machines and back
 
DevOps and Testing slides at DASA Connect
DevOps and Testing slides at DASA ConnectDevOps and Testing slides at DASA Connect
DevOps and Testing slides at DASA Connect
 
FIDO Alliance Osaka Seminar: FIDO Security Aspects.pdf
FIDO Alliance Osaka Seminar: FIDO Security Aspects.pdfFIDO Alliance Osaka Seminar: FIDO Security Aspects.pdf
FIDO Alliance Osaka Seminar: FIDO Security Aspects.pdf
 
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdfSmart TV Buyer Insights Survey 2024 by 91mobiles.pdf
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf
 
Connector Corner: Automate dynamic content and events by pushing a button
Connector Corner: Automate dynamic content and events by pushing a buttonConnector Corner: Automate dynamic content and events by pushing a button
Connector Corner: Automate dynamic content and events by pushing a button
 
FIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdf
FIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdfFIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdf
FIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdf
 
From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...
From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...
From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...
 
Monitoring Java Application Security with JDK Tools and JFR Events
Monitoring Java Application Security with JDK Tools and JFR EventsMonitoring Java Application Security with JDK Tools and JFR Events
Monitoring Java Application Security with JDK Tools and JFR Events
 
Epistemic Interaction - tuning interfaces to provide information for AI support
Epistemic Interaction - tuning interfaces to provide information for AI supportEpistemic Interaction - tuning interfaces to provide information for AI support
Epistemic Interaction - tuning interfaces to provide information for AI support
 

Chapter 2 communication_and_strategy

  • 1. Chapter (2) Communication and Strategy 1 Communication is about sending and receiving message .However, communication is much more than sending message. It is about the transfer of meaning. Communication is complex, ongoing process that involves the whole substance of us. Elements of Communication:- To be successful in understanding the meaning of every message you receive and send, you should be able to transfer meaning as well and understand the message context. Human communication is delicate, difficult and above all, complex. Communication in organization now a day face challenges due to lack of understanding of sending and receiving messages. Principles of Communication:- Human communication now can be across time and cultures, across organizations and professions, and across nations and economies. We have six principles of communications they are: 1-Dynamic: Human communication is constantly undergoing change. One message builds on another, one experience adds to another. 2-Continues: Communication never stops. 3-Circular: Communication never had been one way. We take information from outside world, determine what it means, and respond. The cycle of receiving and sending information. 4-Unrepeatable: No man can step in the same river twice- what it means if you attempt to repeat an experience, the experience will be different-Circumstances change and so will you. 5-Irreversible: We can freeze water into ice and then thaw it back into water again, but not communication. 6-Complex: communication is complex not because of the different elements and principles at work in the process, but also because it involves human beings. Each of us is different in explaining or understanding meaning of words, react differently around people. We have different ways of communicating with people.
  • 2. Chapter (2) Communication and Strategy 2 Barriers to Communication 1-Physiological Barriers: Because all the information we receive about the world must come through one or more of our five senses (Sight, Touch, Smell, and Taste) we depend on those senses to report accurately on what is going around us. Therefore, sending message to others, we must be sensitive to the fact that they may not see, hear, touch, smell, or taste in the same way we do. 2-Psychological Barriers: Communication is much simply sending and receiving message. It is about understanding then, as well. Remember, communication is the transfer of meaning, and if I don’t know what you mean- even though I may see and hear you well enough- no communication has taken place. Communicating Strategically:- To communicate strategically you need:- 1-Your plans for communication 2-Your proposed message 3-The media your select 4-The code you employ 5-The context and experience you bring to situation 6-The ethics you adopt will all have a direct affect on the outcome *Those are the keys to successful strategic communication. To Develop Communication Strategy we have to know... 1) Sender-who should communicate this message .Should you ask your manager or vice president to sign this letter. Who are the audience for this message? 2) Receive-who are the audience for our message? What do we know about them? What do they know about our subject? 3) Message-what should your message contain? What should the message say for the audience? Should the message focus on topic or more? 4) Media-What is the best way to send the message? Will one media offer your audience better opportunity for feed back? Will one media cost more than another? 5) Code- it means selecting the tight words and image. Will the audience understand the words you plan to use?
  • 3. Chapter (2) Communication and Strategy 3 6) Feed back-What is the reaction of your audience? Will the audience response be delayed? How much feed back will you need before you decide to communicate again? 7) Noise-How many others senders and messages are out these? Who are you competing with? How can you get the attention of your audience? 8) Effect-To achieve the goals you have set for yourself and organization, you must know how to motivate others. You must show them how the information or ideas you have shown them are useful and worth acting upon them. Why communicating as a manager is different? 1-Level of responsibility and accountability: the higher your level of responsibility in an organization, the more you have to think about. In addition, as you become more accountability, you tend to keep better records. 2-Organizational Culture: to write memos, writing things down, more day to day information through the organization to succeed in such a business. Therefore, you must adapt to the existing culture rather than to try to change it. 3-Organizational Dynamic: Organization like humans, they one on constant change with the condition of market place and the lives of managers who run them. Your Communication will have to adapt to the condition in which you find yourself. 4-Personality preference: As we know that each of us has his way or preference for gathering, organizing information, and has a style of making decisions. Therefore, you have to deal with your personal preference in order to succeed in business. Note “Dear Students Read Crisis Communication in the Text Book Pages 32, 33, 34, 35”