Communication and Its Types

1. Communication And it’s Types
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2. OUTCOMES OF THIS PRESENTAION
 At the end of this Presentation, Student should be able
to know:
1. Explain the meaning of communication
2. List type of Communication Skills
3. Explain the concept, elements(Factors) and good
practices of Intrapersonal Communication Skills
4. Define Interpersonal Communication
5. List and describe the Components of Interpersonal
Communication skills
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3. Communication is the sending and receiving of a
message. Communication can occur between one
or many different people.
Communication can take place within just one
individual. This type of communication is called
intrapersonal communication.
Interpersonal communication involves two or
more people.
What is Communication?
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4. Intrapersonal communication
refers to the conversation that is
continually going on in your own mind.
Interpersonal communication
refers to the different types of verbal,
non-verbal and physical actions or
expressions that people use when they
communicate with each other.
Types of Communication
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5. What Is Intrapersonal Communication?
Intrapersonal communication skills are:
 communications that occur within a person's own mind.
 positive internal dialogue, occurring within the mind.
Meditation(Freely Mind), prayer(Intention For Prayer), visualization
and affirmations are amongst the intrapersonal techniques.
 Consciously Intrapersonal Communication
 Subconsciously Intrapersonal Communication (Dream, Sixth Sense)
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6. IMPORTANT FACTORS THAT INFLUENCE INTRAPERSONAL SKILLS
1. Perspective
2. Self-esteem
3. Self-confidence
4. Self-assertive
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7. 1. PERSPECTIVE
 Perspective is a view or belief which we truly
believe it is true and valuable in our life
• Perspective is the way we look at things
• Knowledge, understanding and values in our minds
shape our perspectives or paradigms
• IN RELATIONSHIP, IT IS BETTER TO BE KIND THAN
TO BE RIGHT!
(Don’t Speak a Truth Which Hurts Anyone )
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8. THE WAY WE THINK
 The way we think influence our perspectives in
life
 Positive thoughts will produce positive
perspectives in life
 Positive perspectives are able to produce positive
actions
 Positive perspectives are able to produce positive
communication and interpersonal relationship
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9. EVERY ACTION WE TAKE IS ACTUALLY A REFLECTION OF
OUR PERSPECTIVE
•The Way We Use Our Time, Money And
Energy
•What Kind Of Food We Eat
•What Kind Of Books We Read
•How We Communicate With People
•How We React And Take Actions When We
Are Facing Difficulties And Problems
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10. 2. SELF-ESTEEM
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HOW WE LOOK AT OURSELVES:
In a positive or negative manner…
In the form of strengths or form of weaknesses…..
With appreciating your capabilities or undermining
yourselves….
With the feeling you can be successful or weak without
energy….

11. WHY HAVING HIGH SELF-ESTEEM IS IMPORTANT?
 Solid and good self-esteem will give us strength
to shape our lives the best we can
 Poor and bad self-esteem will lead to a lot of
weaknesses in life
 WHO AM I?
The Answer To This Question Will Influence
One’s Self-esteem And Influence The Actions
We Take In Our Life
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12. WHO AM I? MY IDENTITY! MY IMAGE!
 I am a good human being.
 I am a responsible person /
son / parents / employee
 I am a loving
(husband/wife/parents)
 I am a useful member of this
society
 I am a responsible and
dedicated staff/ manager
who is well-organized
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13. WAYS TO BUILD HIGH SELF-ESTEEM
 Always remember you have the capability, role
and achievement
 Should interact with those who have positive
minds and who always encourage positive actions
 Should take positive actions which bring
goodness to yourself and society
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14. 3. SELF-CONFIDENCE
 HIGH SELF-CONFIDENCE will help us take
actions based on perspectives and values we
hold
 HIGH SELF-CONFIDENCE gives us strengths
to achieve the goals we set in our life
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15. Building Self-Confidence
1. Do not feel that other people are too superior – they are
also normal human beings that shouldn’t be scared of
2. Seek support from positive people, successful people, not
those who are only talkers, nothing accomplished, negative
people who don’t like to see other people become successful.
3. Must try to do high risk work – which have big challenge so
as to train yourself to fight feeling of scared or no confidence
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16. 4. SELF-ASSERTIVE
 The capability to take a stand and take appropriate actions
in defending perspectives and positive values which you
strongly believe
 Determination, patience and courage are the only
things needed to improve any situation
 WAYS TO BUILD SELF-ASSERTIVENESS
 Understand clearly the good and bad aspects of
anything
 Be firm if they try to take advantage of you
 Behold strictly to values, ethics and rules which you
strongly believe
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17. ONLY WE CAN CHANGE OURSELVES
 Nobody will be able to change us to get
better results, except we ourselves.
 For things to change, we have to change first.
 Good news: once we start changing ourselves,
things will start to change for us.
 Our life is our responsibility, so we are
responsible totally for our life.
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18. INTERPERSONAL COMMUNICATION
Interpersonal
communication is the
process by which people
exchange information,
feelings, and meaning
through verbal and non-
verbal messages: it is face-
to-face communication.
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19. PERSPECTIVE OF INTERPERSONAL COMMUNICATION
 The Quality Of Our Interpersonal
Communication Will Determine The Quality Of
Our Work And Quality Of Our Life
 Interpersonal Communication Skills Can Be
Learned
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20. COMPONENTS OF INTERPERSONAL COMMUNICATION
1. Conversation
2. Listening
3. Body language
4. Environment
5. Self-appearance
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21. 1. CONVERSATION
 Mention Their Names
 Use Suitable Language
 Tone Of Voice
 Simplify Your Message
 Give Other People The Chance To Talk And Do Not
Control All
 Try To Control From Telling Too Much About Yourself
 Use Closed And Open Questions Properly
 Contents Of Your Sentence
 Suitability Of Topics To Talk
 Winning People’s Heart
Be Interesting Vs. Be Interested
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22. THE WAY TO CONVERSE
 Be confident, cool and relaxed
 Be yourself – do not belittle yourself but at the
same do not be arrogant – must show respect to
all parties
 Be assertive – do not let other people step on
your head
 Give your opinion if you don’t agree – with full of
diplomacy and respect
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23. 2. LISTENING SKILLS
 Look at the eyes and give attention But do not do it too close or too long
 Show your interest and show that they are important
 Concentrate – do not let your mind wonder to other places. Do not look at other places
or do other things while listening to people talking to you
 Show that you are actually listening to them with full interest by saying ‘yeah’ ‘oh
like that’, nodding your head and continue eye contact.
 Do not look at different direction
 Ensure that you really understand what you have just heard by repeating what you
have heard to him / her.
 Repeat important information and seek confirmation from her “Is this what you are
trying say……”
 Give encouragement for people to keep on talking or to tell you more using phrases
such as ‘that’s amazing idea, that’s interesting story, please tell me more’
 Listen to ideas, not just words. Form imagination in your mind while listening.
 Do not interrupt or try to finish his sentence while people are talking to you. Wait
until he or she finishes his or her sentences.
 Do not be too fast to conclude. Give your response when you are truly sure he’s
finished his points.
 Do not focus on what you are going to say, focus on what your friend is going to say
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24. 3. BODY LANGUAGE
 PROPER BODY LANGUAGE
Smile or show happy face
Nod your head to show that you understand or agree or you are following the
conversation attentively.
Give space so that everyone can see each other’s face if you are talking in a
group.
 GOOD BODY LANGUAGE
“Mirroring” is you create the same body posture with those you are talking to –
if they are standing with one leg up, you do the same, if they are holding cup,
you do the same. This is called mirroring.
“Mirroring” will create a more friendly and relaxed atmosphere between you
and the other person.
Avoid from:
• Yawning,
• Scratching your head,
• Drilling your nostrils,
• Digging your ears, and all sort of inappropriate actions
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25. 4. ENVIRONMENT
 Try to understand their mood (are they tired, have many
problems, after getting scolded from their boss, feeling sad,
mixed feeling etc.)
 Look at suitability of topic at that moment (talking about
marriage to women who haven’t got married, talking about child
birth with the couple who don’t have kids yet etc.)
 Find suitable place (eg. quite, not many people around) for the
topic you want to discuss. To discuss multi-million dollar
business deal, must find a suitable place.
 Find suitable environment (cold, not smelly, refreshing, clean)
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26. 5. SELF APPEARANCE
 The way you dress
 Cleanliness
 Color of your dress
 Ornaments
 Body smell
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27. IMPORTANT TIPS ON INTERPERSONAL RELATIONSHIP
BASICS – MANKIND
WANTS
 To be respected
 To be appreciated
 To feel important
 To play some roles
 To be friends with
others
 Win-win – enjoy their
rights
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BASICS – MANKIND
DO NOT WANT
• To be ridiculed
• Belittled
• Neglected
• Segregated
• Cruelled
• Underestimated
• Mistreated

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CONCLUSION
Anthony Robbins: Communication Quotations
The way we communicate with others and with ourselves
ultimately determines the quality of our lives.
Winston Churchill: Communication Quotes
Courage is what it takes to stand up and speak; courage is also
what it takes to sit down and listen
Denis Waitley : Quotes: Self Esteem
To establish true self-esteem we must concentrate on our
successes and forget about the failures and the negatives in
our lives
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29. …in the new global and diverse
workplace requires
excellent communication skills!
Success for YOU…
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30. 1. http://www.skillsyouneed.com/ips/interpersonal-
communication.html#ixzz2PJPQO6KY
2. http://www.skillsyouneed.com/ips/interpersonal-
communication.html
3. http://www.faculty.londondeanery.ac.uk/e-
learning/improve-your-lecturing/what-makes-a-good-
lecturer
4. http://interpersonalskillsonline.com/how-to-develop-
interpersonal-skills
REFERENCES
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Prepared By:
Adnan Ali
Vikash Kumar