PERSONALITYDEVELOPMENT ASSIGNMENT Submitted by, Submitted to, Ponmathi.M Mrs.Leena Nair Batch M2 Personality FIAT development Trivandrum faculty
AcknowledgmentI thank my facultyMrs.Leena Nair for herfriendly guidance andstrong support. I alsothank my family andfriends who helped me todo this assignment.
IntroductionPersonality is really animportant factor to enterservice industry, withoutpersonality we can’t evenimagine for a job in serviceindustry. So it’s necessary toimprove our personality.
Define Personality The combination ofcharacters or qualitiesthat form anindividual’s distinctivecharacter is calledpersonality.
Define SWOTSWOT is an acronym forStrengths, Weaknesses,Opportunities and Threats. Itis the most renowned tool foraudit and analysis of theoverall strategic position.
Factor which is important for development of one’s personality, with example Positive attitude If a person doesn’t have positive attitude then he can’t think positively. So he won’t be a can do person and he cant himself motivate to develop his personality. To develop one’s personality, the person has to be positive
Time has to managed because,Time is a limited sourceSmall steps build into big goalsEfficiency of our work relates to timeTo know our priority at workTo achieve success
Time wasters are,Likes and dislikesA lack of disciplineProcrastinationWeak interest in lifeImproper reference group
To overcome them,PrioritizeDo it nowSet goals, achieve goalsPut things in writingUse wasted time
IntroductionLeadership is a key tosuccess, it helps us toachieve higher and goodposition in service industry.“Not the cry, but the flightof a wild duck, leads theflock to fly and follow”.
Leadership Leadership is an important function of management which helps to maximize efficiency and to achieve organizational goals.
Importance of leadership Initiates action Motivation Creates confidence Moral Coordination Gives direction Acts as catalysts
Barack Hussein ObamaBorn on August 4, 1961 in Honolulu, Hawaii. He is the 44th and current President of the United States. He is the first African American to hold the office.
FamilyHis family is made up of AfricanAmerican, English, Kenyan andIrish heritage. His immediatefamily is the first family of theUnited States. The Obamas arethe first First family of Africandescent. His wife MichelleObama is a lawyer. He has twodaughters named Malia Obamaand Sasha Obama.
Education He did his B.A in international relations from Columbia university. J.D from Harvard law school, where he was the first black editor of the Harvard law review. Obama was known as "Barry" in his youth, but asked to be addressed with his given name during his college years.
CareerObama is a graduate of Columbia University and Harvard Law School, where he was president of the Harvard Law Review. He was a community organizer in Chicago before earning his law degree. He worked as a civil rights attorney in Chicago and taught constitutional law at the University of Chicago Law School from 1992 to 2004. Obama was named the 2009 Nobel Peace Prize laureate. On February 17, 2009, Obama signed the American Recovery and Reinvestment Act of 2009.
Contributions Federal funding of stem cell research. Ratification of the nuclear weapons reduction treaty with Russia. Rescue of the US automobile industry. Health insurance reform. Extension of unemployment compensation. An end to discrimination against homosexuals in the military.
Leadership qualities which we have to improve Mindful decision making Assertiveness Creativity Communication Focus Time management
JoHari’s window This model divides information about one person into four windows,Open selfBlind selfHidden selfUnknown self
Examples of my own Open self • Profile, hobbies, favorites… Blind self • Weaknesses, gestures, some of my habits… Hidden self • Family issues, feelings, things that are painful… Unknown self • Talents, relationship patterns, attractions/repulsions… And I am trying to make my open self window bigger
Transactional analysisIt is the system of popularpsychology based on the ideathat one’s behavior and socialrelationships reflects aninterchange betweenparental, adult and childlikeaspects of personalityestablished early in life.
I operate adult ego state most of the time.Example: once we, friends went for a tour and we were playing, at that time a man who stood near us was smoking. So we went to him and said “ sir, can u please stop smoking, its suffocating” But he refused, so I told them “lets play somewhere else” and we went away.
I think that the well assimilated person in the movie is KABIR KHAN.Example:- He examined his past experience and found out what was the mistake that he did and then he corrected and applied the correct method for his team’s success, this is how he converted his weaknesses into strengths.
Positive conditioning observed from the movie Vidya Sharma she conditioned herself to work hard and accept the differences in other people. Komal she conditioned herself to become more mature. Bindiya she conditioned herself to cooperate with her team members. Balbir kaur she conditioned herself to control her anger. In fact, the whole team conditioned themselves to accept each others differences and to cooperate.
Negative conditioningobserved from the movie Bindiya she conditioned herself to think that senior player should be the captain. Abhimanyu he conditioned himself to think that hockey is not an important game but just a time pass. Media they reacted negatively towards the failure of kabir khan and made the rumor that he is a traitor. Hockey association they thought that women are meant for household activities and not for playing and all. In-laws of Vidya Sharma they thought that after marriage women doesn’t have to complete their dreams instead they have to give up everything for their family.
Characters which needsimprovement in the personalityare,Bindiya - negative attitudeBalbir kaur - aggressivenessPreeti sabarwal - selfishnessShuklal ji - disrespectful behavior towards new candidatesSoimoi - poor communicationThey all can develop their personality through conditioning.
Goal achieving skills in the movieSMART goalsAimHard workPlanningTime managementTeam workPositive attitude
In my opinion, the better timemanager was KABIR KHAN In such lesser time, he trained those girls very smartly and in fact he planned through overnight, and taught different methods to play with different teams according to their methods.
An experience in which I failed to behave as a good time managerIn my first group presentation, where I was the leader and I failed to use the given time effectively, as a result, our faculty wasn’t satisfied with our performance
Leadership qualities in the movie Planning Enthusiasm Ambition Intelligent Communication skills Never lose hope
We can develop leadership skills by,ListeningTaking responsibilitiesLearning from experienceBeing people’s personFocusing on aimWorking hard
I found many leaders during our class activities, one of them is H.S.VIGNESHAnd the leadership qualities are,Good communication skillsConfidenceCan control groupEnergyFriendly nature
Johari window in the movie with examples…Open self o Balbir kaur – aggressive characterBlind self o Bindiya – her negative attitudeHidden self o Vidya sharma – her personal family problemsUnknown self o Talent of women’s hockey team, till they won the cup
Ego states observed in the movieParent to childAdult to adultParent to adultAdult to child
The open self personality in themovie is “KOMAL CHAUTALA”She speaks out whatever is in her mindShe share her thoughts with othersShe is helpfulShe is energeticShe is AmbitiousShe has good focus
waysSecurity entrance front office coffee shop cultural shop business centre swathyrestaurant premium rooms deluxe roomsVIP rooms age halt ayurveda treatmentgym consulting room swimming poolhealth club convention centre rubaiyat barflorists soonam symphony harmonymelody hall sonata room service kitchen time office house keeping maintenancedepartment sayabnya garden cafe front office.
Types of roomsDeluxe roomsPremium roomsClassic roomsGrand roomsSuite roomsRoyal suite rooms
Certain questions we askedo Qualities that helps you the most in this job? o Patience, convincing, smiling face and we have to know actually what the customer is expecting for example some may not like a friendly service, so react according to situation.o What is the minimum qualification to become a front- office staff? o Hotel management.o Which season, you will be having more guests? o Here, the guests are mainly business people, so there is no such season. And the profit is mostly in functions like wedding, anniversary, etc.
o May we know about your promotions? o Here, being a government organization its based on experience. So we can’t get promotions easier, it will take a long time.o What do you like about your job? o Its quite a cool job, enjoyable and the main advantage in my view is we can meet celebrities and VIPs, the main thing is we can talk to them and can spent time with them provided they are free and willing.o Do you face any difficulties in your job? o There is no job which is easy, but yeah we can face them with patience and can overcome them. Here, the main difficulty is angry customers, so handling them is something very difficult but impossible.
Barriers to effective communicationPhysical barrier o Such as wall, noise …Semantic barrier o LanguagePersonal barrier o Such as emotions, EQ, IQ …
To remove such barriers,Take appointment or make sure that the person is physically and mentally free and well to speak with youUse the language which the listener knowsSo that you can convey your messages effectively
Barriers that we facedPhysical barrier o Distance – a senior manager went for a meeting so we couldn’t interact with him. o To remove this, we had to take appointment earlier.Semantic barrier o Language – they were not comfortable with English. o To remove this, we spoke the local language.
We would like to improve our communicationWe can do it by,Reading newspapers and books.Listening to English channels and speeches.And moreover by speaking in English with each other.
Moral values adapted from parents are, Honesty/Integrity Cooperation Respect Sincerity Politeness Responsibility Courage These qualities helps to climb the ladder of success, so making these as a part of our character will lead to victory.
Moral values observed during field activityHard workTime managementTeam workSelf respectFriendlinessFreedom within the law
Moral values helps to build effective inter – personal relationshipIt helps to build true, strong and long lasting relationships.It avoids conflicts within people.It helps to make our open self window bigger.
ConclusionI have learnt a lot from personality developmentclasses, and I am sure that it will help me in mypresent and future. Without a good personality,dreaming to get a job in service industry is a futileone. So I once again thank our faculty Mrs. LeenaNair