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Personality development program

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Personality development program

  1. 1. <ul><li>WELCOME </li></ul><ul><li>TO </li></ul>
  2. 2. WHAT ARE THE BASIC NEEDS OF HUMAN BEINGS?
  3. 3. <ul><li>Food </li></ul><ul><li>Clothing </li></ul><ul><li>Shelter </li></ul>
  4. 4. <ul><li>Maintain Good Health </li></ul>GOD BLESSINGS TO MAINTAIN YOUR POSITIVE MIND
  5. 5. What is LIFE? L = Live Life I = Involved F = With fun & E = Effectiveness
  6. 6. Wheel of life You Education Finance/Savings Family Social Service Career Spiritual Relationships Health
  7. 7. Looking Inwards … <ul><li>Often we consider ourselves to be inefficient? </li></ul><ul><li>Wonder : “What’s wrong with me?!” </li></ul><ul><li>Criticize ourselves for being disorganized? </li></ul><ul><li>Feel that we are floating through life? </li></ul>
  8. 8. <ul><li>Have serious aims that we want to accomplish </li></ul><ul><li>Have dreams that we want to achieve </li></ul><ul><li>We are on the “ I’ll do this when that happens” mode? </li></ul>
  9. 9. HELP! HELP!! <ul><li>Lets understand….. </li></ul><ul><li>Why we are </li></ul><ul><li>How we are </li></ul><ul><li>Are we announcing your destination or managing your journey? </li></ul><ul><li>Are we organized by mind? </li></ul><ul><li>Do we have a flair for organizing? </li></ul>
  10. 10. The Power of Focus
  11. 11. 1 Point Program to Success <ul><li>F – Follow </li></ul><ul><li>O – One </li></ul><ul><li>C – Course </li></ul><ul><li>U – Until </li></ul><ul><li>S – Successful </li></ul>
  12. 12. Focus to be Successful <ul><li>Focus </li></ul><ul><li>To live this event called life </li></ul><ul><li>To know your purpose of life </li></ul><ul><li>To set goals </li></ul>
  13. 13. <ul><li>To lead a balanced life </li></ul><ul><li>To achieve your goals </li></ul><ul><li>To free some time to work on them </li></ul><ul><li>To manage your life </li></ul><ul><li>To be personally effective </li></ul>
  14. 14. AKRASIA
  15. 15. <ul><li>FAILING TO DO WHAT I AM SUPPOSED TO DO </li></ul><ul><li>DOING WHAT I AM NOT SUPPOSED TO DO </li></ul>AKRASIA
  16. 16. WHY ARE WE STILL IN AKRASIA? … BECAUSE WE REFUSE TO ……………….
  17. 17. <ul><li>. </li></ul><ul><li>. </li></ul><ul><li>. </li></ul><ul><li>. </li></ul><ul><li>. </li></ul><ul><li>. </li></ul><ul><li>. </li></ul><ul><li>. </li></ul><ul><li>. </li></ul>
  18. 18. <ul><li>. </li></ul><ul><li>. </li></ul><ul><li>. </li></ul><ul><li>. </li></ul><ul><li>. </li></ul><ul><li>. </li></ul><ul><li>. </li></ul><ul><li>. </li></ul><ul><li>. </li></ul>
  19. 19. PARADIGMS
  20. 20. PARADIGMS <ul><li>Patterns of Behavior </li></ul><ul><li>Rules & Regulations </li></ul><ul><li>We use those patterns to set boundaries around us </li></ul><ul><li>And try how to solve our problems by remaining </li></ul><ul><li>within those boundaries </li></ul><ul><li>When we are in PARADIGM we do two things </li></ul><ul><li>We set boundaries around our selves </li></ul><ul><li>Then we measure our Success & Failure against these rules by remaining in the Boundaries </li></ul>
  21. 21. <ul><li>What is impossible to do with one Paradigm can easily be done by having another paradigm </li></ul><ul><li>PARADIGM SHIFT </li></ul><ul><li>WHENEVER A PARADIGM SHIFTS EVERY ONE </li></ul><ul><li>GOES BACK TO ZERO. YOUR PAST SUCCESS GUARANTEES </li></ul><ul><li>YOU NOTHING </li></ul>PARADIGM EFFECT
  22. 22. PARADIGM TRIGGER QUESTION <ul><li>WHAT TODAY IS IMPOSSIBLE TO DO IN MY JOB/LIFE </li></ul><ul><li>BUT IF IT COULD BE DONE, IT WOULD FUNDAMENTALLY </li></ul><ul><li>CHANGE THE WAY IN WHICH I DO THINGS? </li></ul>WHAT ARE THE KEY ROLES/RESPONSIBILITIES ASSIGNED TO YOU? WHAT IS YOUR ROLE
  23. 23. WE DON’T WANT TO ………… CHANGE
  24. 24. Why do we refuse to CHANGE CHANGE MEANS LOT OF …………. <ul><li>Trouble </li></ul><ul><li>Pain </li></ul><ul><li>Sacrifice </li></ul><ul><li>Risk </li></ul><ul><li>Efforts </li></ul>
  25. 25. ...A Winner ...Successful ...An Achiever ...Victorious ...Triumphant We would all love to be called…
  26. 26. WHAT IS SUCCESS ?
  27. 27. SUCCESS IS… <ul><li>P ROGRESSIVE </li></ul><ul><li>R EALIZATION </li></ul><ul><li>W ORTHWHILE </li></ul><ul><li>P REDETERMINED </li></ul><ul><li>P ERSONAL </li></ul><ul><li>G OALS </li></ul>
  28. 28. WHY WE REQUIRE SUCCESS?
  29. 29. <ul><li>TO GROW IN LIFE </li></ul><ul><li>TO GET GOOD INCREMENT & PROMOTION IN THE COMPANY </li></ul><ul><li>TO BE RESPECTED IN THE SOCIETY </li></ul><ul><li>TO TAKE CARE OF OUR FAMILY </li></ul>
  30. 30. WHO IS THE MAIN IMPORTANT PERSON FOR SUCCESS?
  31. 31. <ul><li>IT`S </li></ul><ul><li>YOU </li></ul>
  32. 32. HOW WE WILL GET SUCCESS ?
  33. 33. <ul><li>THROUGH OUR PERSONALITY </li></ul><ul><li>DEVELOPMENT </li></ul>
  34. 34. Successful Person should have.. <ul><li>Aim In Life </li></ul><ul><li>Personality </li></ul><ul><li>Positive Attitude </li></ul><ul><li>Communication </li></ul><ul><li>Courteous </li></ul><ul><li>Discipline </li></ul><ul><li>Sincerity & Hard Work </li></ul><ul><li>Punctual & Creative </li></ul><ul><li>Integrity & Team work </li></ul><ul><li>Market Knowledge </li></ul><ul><li>Coordination </li></ul><ul><li>Corporate Expectations from you… </li></ul>
  35. 35. AIM in Life
  36. 36. <ul><li>A wareness - Where you are right now? </li></ul><ul><li>I ntention - Where do you intend to be? </li></ul><ul><li>M otion - What skill will help you to achieve your AIM…. </li></ul>
  37. 37. Why We have Aim in Life…
  38. 38. WHAT IS PERSONALITY DEVELOPMENT
  39. 39. PERSONALITY DEVELOPMENT.. <ul><li>Personality development is the development of the organized pattern of behaviors and attitudes that makes a person distinctive. </li></ul><ul><li>Personality is defined as the individual characteristics of a person that determine his or her perception, motivation and behavior. </li></ul>
  40. 40. Personality Development.. <ul><li>When there is an Aim, there is Zeal & Commitment to achieve it. </li></ul><ul><li>When there is aim, there comes the Goal, which is Short term & Long Term </li></ul><ul><li>For achieving the Goal, there is a Plan which is Formulated. </li></ul><ul><li>For any Planning, there comes the Personality Development . </li></ul>
  41. 41. PERSONALITY…. <ul><li>Personality is the sum total of the characteristics of an individual which distinguishes one individual from another </li></ul>
  42. 42. Personality includes… <ul><li>Grooming & Appearance </li></ul><ul><li>Personal Hygiene </li></ul><ul><li>Good Manners </li></ul>
  43. 43. GROOMING & APPERANCE <ul><li>Dressing have an impact on Self, Colleague & Customers </li></ul><ul><li>Your clothes convey the message that you are Confident, Presentable, Ambitious & Sincere </li></ul>
  44. 44. Benefits of Grooming <ul><li>Makes one look Attractive </li></ul><ul><li>Builds up Self Confidence </li></ul><ul><li>Helps in better Appearance </li></ul>
  45. 45. SHOWROOM DRESS CODE CORPORATE DRESS CODE
  46. 46. Power Dressing Remember…YOU never get a second chance to make the first impression!!
  47. 47. Grooming Standards- Men <ul><li>Hair </li></ul><ul><ul><li>Hair above ears and around the neck should be tapered </li></ul></ul><ul><ul><li>Hair on back of neck should not touch collar </li></ul></ul><ul><ul><li>Hair coloring must look natural and complement the individual. </li></ul></ul>
  48. 48. MOST IMPORTANT FOR MEN SHAVING DAILY IS A MUST…
  49. 49. <ul><li>Mustaches </li></ul><ul><ul><li>Should be trimmed. </li></ul></ul><ul><ul><li>It should not grow more than the mouth corners </li></ul></ul>Grooming Standards- Men
  50. 50. Sideburns <ul><li>Sideburns </li></ul><ul><ul><li>Must not extend below the midpoint of the ear. </li></ul></ul>Not Acceptable!!!
  51. 51. <ul><li>Belt </li></ul><ul><ul><li>Should not be too large or small </li></ul></ul><ul><ul><li>Should be matching with the dress code </li></ul></ul><ul><li>Shoes- Always Polished </li></ul><ul><ul><li>High-quality black lace-up shoes </li></ul></ul><ul><ul><li>Small heal closed shoes for ladies </li></ul></ul>
  52. 52. <ul><li>Socks </li></ul><ul><li>Tie </li></ul>
  53. 53. Handkerchief Wallet
  54. 54. ACCESSORIES (Watch) <ul><li>  Buy yourself the nice and quality watch </li></ul><ul><li>Don’t go in for something too flashy or too sporty. </li></ul><ul><li>A simple watch with straight, classy lines should do the trick. </li></ul>
  55. 56. Do’s for Men <ul><li>Always look professional </li></ul><ul><li>Dress for the audience. </li></ul><ul><li>Wear clothes that fit you </li></ul><ul><li>Make sure your clothes are pressed </li></ul><ul><li>Shirts with a simple collar and cuffs </li></ul><ul><li>A formal but simple watch </li></ul><ul><li>Keep your hair neat and trimmed </li></ul><ul><li>Use Mild fragrances </li></ul><ul><li>Ties should be conservative and reach the middle of your belt buckle </li></ul><ul><li>Lace-up shoes (usually black) with a suit </li></ul><ul><li>Hair, usually parted to one side, not reaching the top of your shirt collar </li></ul>
  56. 57. Don'ts for Men: <ul><li>Avoid multiple buttons on your shirt Don’t use Clothing that no longer fits </li></ul><ul><li>Avoid wrinkled clothing </li></ul><ul><li>Avoid Hair that falls in your face or obscures your eyebrows </li></ul><ul><li>Avoid Short-sleeved dress shirts </li></ul><ul><li>Avoid Short socks </li></ul><ul><li>Avoid Fragrance that smells from a distance </li></ul><ul><li>Avoid Garish ties </li></ul><ul><li>Avoid Shiny tie pins or clips or big belt buckles </li></ul><ul><li>Don’t use Open top shirt button with a tie </li></ul><ul><li>Don't use Loafers with a suit </li></ul>
  57. 58. Grooming Standards-Women <ul><li>Hair </li></ul><ul><ul><li>Clean, neatly shaped, and arranged in an attractive feminine and professional style </li></ul></ul><ul><ul><li>Conspicuous rubber bands, combs, and pins are not advisable </li></ul></ul>
  58. 59. <ul><li>Makeup should be applied in good taste so that colors blend with natural skin tone and enhance natural features. </li></ul><ul><li>Lipstick colors shall be conservative and complement the individual </li></ul><ul><li>Long, false eyelashes shall not be worn when in uniform. </li></ul>Grooming Standards-Women
  59. 60. Jewellery <ul><li>While in uniform, only one ring authorized, i.e. wedding ring </li></ul><ul><li>Necklaces will not show above the shirt line </li></ul><ul><li>Earrings are prohibited for male personnel </li></ul><ul><li>BODY PIERCING. Not authorized while in uniform other than earrings for women </li></ul>
  60. 61. Do’s for Women: <ul><li>Always look professional </li></ul><ul><li>Dress for the audience </li></ul><ul><li>Wear clothes that fit you </li></ul><ul><li>Make sure your clothes are pressed nicely. </li></ul><ul><li>Keep your hair neat and trimmed </li></ul><ul><li>Wear heels (up to 1 1/2&quot; to 2&quot;), with a high vamp, with formal attire </li></ul><ul><li>Conservative business make-up </li></ul><ul><li>Focus on Lips & eyes </li></ul><ul><li>Apply Lipstick properly. </li></ul><ul><li>Simple manicure </li></ul>
  61. 62. Don’ts For Women <ul><li>Don’t wear dark colored clothes. </li></ul><ul><li>Don’t Wear wrinkled clothing </li></ul><ul><li>Don’t wear transparent Fabrics </li></ul><ul><li>Avoid Hair that falls in your face or obscures your eyebrows </li></ul><ul><li>Avoid Earrings that are large & dangling </li></ul><ul><li>Avoid Fragrance that smells from a distance </li></ul><ul><li>Don't wear Anything too bright, tight, sheer or short </li></ul><ul><li>Don’t wear open toed shoes. </li></ul><ul><li>Don't have too much makeup </li></ul><ul><li>Don’t wear big, shiny buckles or jewelry </li></ul>
  62. 63. <ul><ul><li>Bath daily to avoid body odour. </li></ul></ul><ul><ul><li>Smokers & Pan Chewers should take extra care to avoid nicotine stains on teeth and hands & Tobacco breath </li></ul></ul><ul><ul><li>Avoid chewing gums during WORKING hours. </li></ul></ul><ul><ul><li>Wash face atleast TWO times a day to look fresh. </li></ul></ul><ul><ul><li>Take ADEQUATE REST at night </li></ul></ul>Personal Hygiene
  63. 64. <ul><li>Flush the toilets immediately after use </li></ul><ul><li>Always use dustbins for disposing any wastage </li></ul><ul><ul><ul><li>Never smoke in public places or exchange the cigars from one hand to the other. </li></ul></ul></ul><ul><ul><ul><li>Always use Spittoons </li></ul></ul></ul><ul><ul><ul><li>Do not pick your nose in public </li></ul></ul></ul>Personal Hygiene
  64. 65. <ul><li>Never Cough or sneeze Loudly in </li></ul><ul><li>Front of the other person </li></ul><ul><li>Do Not OR Avoid Eating INFRONT Of the Unknown / CUSTOMER </li></ul><ul><li>Avoid Making a NOISE while eating </li></ul>Good Manners…
  65. 66. Greetings… <ul><li>Say- </li></ul><ul><li>“ Sir ” only to a MAN </li></ul><ul><li>“ Madam” only to a Lady / Woman </li></ul><ul><li>Address your colleagues with equal respect as Mr. Ram.. Or Ms. Sita or Mrs. Geeta.. </li></ul><ul><li>Or Sir/ Madam if he / she is your Senior. </li></ul>
  66. 67. Greetings… <ul><li>Good Morning- from morning that you wakeup till 12pm </li></ul><ul><li>Good Afternoon- from 12pm to 4pm </li></ul><ul><li>Good Evening- from 4pm </li></ul><ul><li>Good Night – ONLY when you are LEAVING the Office after 7:30pm . </li></ul>
  67. 68. Body Language… What does your body language say to our colleagues? <ul><li>Facial expression </li></ul><ul><li>Hands </li></ul><ul><li>Posture </li></ul>
  68. 69. Body Language… <ul><li>Pay attention to your colleagues body language </li></ul><ul><li>Be aware of your body language to ensure you send the right signals to your colleagues </li></ul>
  69. 70. IS your Body Language gives NEGATIVE signal.. <ul><li>Crossing your arms </li></ul><ul><li>Tapping your foot, pen, or fingers </li></ul><ul><li>Rolling your eyes at customers </li></ul><ul><li>Letting your eyes wander </li></ul>
  70. 71. <ul><li>Greeting with a Smile - shows your interest in your Colleagues. </li></ul><ul><li>First Listen to other person carefully & than put your point. </li></ul><ul><li>Control the movements of your hands here & there and keep them visible. </li></ul><ul><li>Maintain a relaxed & confident posture </li></ul>DO’S OF BODY LANGUAGE
  71. 72. DONT’S OF BODY LANGUAGE <ul><li>Do not cover your mouth with your hand while you are speaking </li></ul><ul><li>Don’t bite your lips while standing infront of the Colleagues /Seniors </li></ul><ul><li>Don’t blink your Eyes frequently. </li></ul>
  72. 73. Facial Expression… <ul><li>Do you greet everyone with a SMILE or in with a SAD expression? </li></ul>
  73. 74. ANGRY..
  74. 75. SURPRISED
  75. 76. FRUSTATED
  76. 77. DISLIKE
  77. 78. SAD NOT INTERESTED
  78. 79. HAPPY.. SMILING.. CHEERFULL
  79. 80. YOUR Posture… Good posture makes you look Confident, Alert, and Professional
  80. 81. WHAT IS ATTITUDE
  81. 82. Attitude…. An attitude is the way you communicate your mood to others. It is the foundation of success regardless of your chosen field. It can be positive or negative. It is a critical factor to success.
  82. 83. <ul><li>HOW MUCH DO YOU SEE OF AN ICEBERG? </li></ul>
  83. 84. THE ICEBERG ONLY 10% OF ANY ICEBERG IS VISIBLE. THE REMAINING 90% IS BELOW SEA LEVEL.
  84. 85. SEA LEVEL 10 % 90 % VISIBLE ABOVE SEA LEVEL INVISIBLE BELOW SEA LEVEL
  85. 86. <ul><li>The Iceberg example is also applicable on human beings … </li></ul>THE ICEBERG
  86. 87. THE ICEBERG SEA LEVEL KNOWLEDGE & SKILLS ATTITUDE UNKNOWN TO OTHERS KNOWN TO OTHERS
  87. 88. THE ICEBERG SEA LEVEL BEHAVIOR ATTITUDE KNOWN TO OTHERS UNKNOWN TO OTHERS IMPACT
  88. 89. WHAT MAKES YOUR LIFE 100% SUCCESSFUL ? = = = 82 96 100 Let each letter of the alphabetic has a value equals to it sequence of the alphabetical order: 1 A 2 B 3 C 26 25 24 23 22 21 20 19 18 17 16 15 14 13 12 11 10 9 8 7 6 5 4 Z Y X W V U T S R Q P O N M L K J I H G F E D 1 A 20 T 20 T 5 4 21 20 9 E D U T I 11 K 14 N 15 O 5 7 4 5 12 23 E G D E L W 19 S 11 K 9 I 19 12 12 S L L
  89. 90. ATTITUDE IS EVERY THING !
  90. 91. A Positive Attitude… <ul><li>Increases Productivity </li></ul><ul><li>Fosters Teamwork </li></ul><ul><li>Solves Problems </li></ul><ul><li>Improves Quality </li></ul><ul><li>Breeds Loyalty </li></ul><ul><li>Increases Profits </li></ul><ul><li>Makes a Pleasing personality </li></ul><ul><li>Leads you to Success. </li></ul>
  91. 92. A Negative Attitude… <ul><li>Leads to Bitterness </li></ul><ul><li>Resentment </li></ul><ul><li>A purposeless life </li></ul><ul><li>ILL health </li></ul><ul><li>High stress levels for self and for others </li></ul>
  92. 93. Reasons for Failure <ul><li>Unwillingness to take risk </li></ul><ul><li>Lack of persistence </li></ul><ul><li>Instant gratification </li></ul><ul><li>Looking for shortcuts </li></ul><ul><li>Selfishness and greed </li></ul><ul><li>Lack of conviction </li></ul><ul><li>Fear </li></ul><ul><li>Lack of discipline </li></ul><ul><li>Poor self esteem </li></ul><ul><li>Fatalistic attitude </li></ul>
  93. 94. What is Negative Attitude.. <ul><li>Developing negative attitude towards life is more mental than physical. </li></ul><ul><li>A bad relationship, poor self image, a history of abuse, stress, frustration and many other factors can change your overall attitude towards life </li></ul><ul><li>It directly impedes your overall performance. </li></ul><ul><li>Such tendencies are deep-rooted in mind and nurtured by excessive Negative Emotions. </li></ul>
  94. 95. How to Overcome Negative Attitude <ul><ul><li>WORK on your personal foundation, namely in the Five Pillars of Attraction. Remember what F.R.E.S.H. stands for: </li></ul></ul><ul><ul><li>F: Finances </li></ul></ul><ul><ul><li>R: Relationships </li></ul></ul><ul><ul><li>E: Environment </li></ul></ul><ul><ul><li>S: Spirituality </li></ul></ul><ul><ul><li>H: Health </li></ul></ul><ul><ul><li>Right now, write down one task for each of the Five Pillars (F.R.E.S.H.) that you can make an immediate improvement in. </li></ul></ul>
  95. 96. COMMUNICATION
  96. 97. Communication…. <ul><li>Transferring information from one person to another person that leads to some outcome </li></ul>
  97. 98. The Communication Process SENDER RECEIVER MEDIUM FEEDBACK MESSAGE
  98. 99. Communication… <ul><li>Methods: </li></ul><ul><ul><li>Verbal – Face to Face </li></ul></ul><ul><ul><li>Written </li></ul></ul><ul><ul><li>Electronic </li></ul></ul><ul><ul><li>Visual </li></ul></ul><ul><ul><li>Audio </li></ul></ul><ul><ul><li>Group Meetings </li></ul></ul><ul><ul><li>Notice Boards </li></ul></ul><ul><ul><li>Text </li></ul></ul>
  99. 100. Communication… <ul><li>Medium: </li></ul><ul><ul><li>Letters </li></ul></ul><ul><ul><li>Memo </li></ul></ul><ul><ul><li>Report </li></ul></ul><ul><ul><li>Notice board </li></ul></ul><ul><ul><li>Faxes </li></ul></ul><ul><ul><li>Telephone </li></ul></ul><ul><ul><li>E-mail </li></ul></ul><ul><ul><li>Face to face </li></ul></ul><ul><ul><li>Body language </li></ul></ul><ul><ul><li>Video/video conferencing </li></ul></ul><ul><ul><li>Internet </li></ul></ul>
  100. 101. Business Communication
  101. 102. Behavioural aspects of communication skill <ul><li>Treat people with courtesy </li></ul><ul><li>Learn to respect other’s views </li></ul><ul><li>Develop the habit of accommodating other’s views </li></ul><ul><li>Never be too absorbed in yourself </li></ul><ul><li>Show interest in other people </li></ul><ul><li>Give orders in the form of requests </li></ul><ul><li>Seek clarification / guidance </li></ul>
  102. 103. Do’s - Communication skills <ul><li>Greet people warmly </li></ul><ul><li>Show interest in listening to others </li></ul><ul><li>Always use polite words </li></ul><ul><li>The tone of voice must be even / mono tone must be avoided </li></ul><ul><li>Verbal communication must coincide with body language </li></ul><ul><li>Present your views to effect other’s perception </li></ul>
  103. 104. Don’ts- Communication skills <ul><li>Avoid double meaning phrases, unpleasant jokes, hurting remarks, loose talks, spicy gossip </li></ul><ul><li>Avoid comments, enquiries anything personal or sensitive </li></ul><ul><li>Avoid offering unsolicited advice </li></ul><ul><li>Avoid usage of complicated idioms and phrases, professional jargons and local adages and slang </li></ul>
  104. 105. Verbal Communication <ul><li>Get one or more internships </li></ul><ul><li>don’t be afraid to express your ideas </li></ul><ul><li>Practice talking with elderly people </li></ul>
  105. 106. Non –Verbal Communication <ul><li>Personal Appearance </li></ul><ul><li>Posture </li></ul><ul><li>Gestures </li></ul><ul><li>Facial Expressions </li></ul><ul><li>Eye Contact </li></ul><ul><li>Space Distancing </li></ul>
  106. 107. Communication in Person ____% of communication consists of body language ____% is expressed through tone of voice ____% is communicated through words 58 35 7
  107. 108. A key to Effective Communication <ul><li>S SMILE You will appear CONFIDENT </li></ul><ul><li>M MAINTAIN eye contact. You will be </li></ul><ul><li>seen as more sincere, honest, & </li></ul><ul><li>informed. </li></ul><ul><li>I INVITE receiver by giving them time to think. You will be seen as polite </li></ul><ul><li>when you allow uninterrupted </li></ul><ul><li>response. </li></ul><ul><li>L LOOK your best, look professional. </li></ul><ul><li>Be appropriately dressed. </li></ul><ul><li>E ENCOURAGE the other person. </li></ul><ul><li>Keep a pleasant facial expression & give nods to show interest & attention. </li></ul>
  108. 109. Telephone Manners <ul><li>RIGHT </li></ul><ul><li>R – Respond Promptly </li></ul><ul><li>I - Identify yourself Clearly </li></ul><ul><li>G – Go out of way to Help </li></ul><ul><li>H – Hear & Hear Carefully </li></ul><ul><li>T – Terminate Politely </li></ul>
  109. 110. Answering - Phone <ul><li>Prior to picking up the telephone, make sure you’re approaching the call in a positive way. </li></ul><ul><li>Try to Answer the call within 3 rings. </li></ul><ul><li>Know your department standards and apply them. </li></ul><ul><li>Greet the CALLER with a “Good Morning” or “Good afternoon.” </li></ul>
  110. 111. Example: “ Good Morning, VAIBHAV EMPIRE PVT LTD, this is NISHA, How may I help you?”
  111. 112. USE THESE WORD.. TO BE COURTEOUS <ul><li>Sorry </li></ul><ul><li>Excuse Me </li></ul><ul><li>Thank you </li></ul><ul><li>Please </li></ul>
  112. 113. Discipline <ul><li>Good Employee should First be a Disciplined Person. </li></ul><ul><ul><ul><li>Be Punctual in your work </li></ul></ul></ul><ul><ul><ul><li>Proper use of the office equipment and facilities </li></ul></ul></ul><ul><ul><ul><li>Discipline with the BOSS & Colleagues </li></ul></ul></ul><ul><ul><ul><li>Avoid any type of Discrimination </li></ul></ul></ul><ul><ul><ul><li>Avoid any type of Personal Harassment </li></ul></ul></ul><ul><ul><ul><li>Avoid any Affair / Loose Talk during Working Hours </li></ul></ul></ul>
  113. 114. SINCERITY <ul><li>Sincerity is generally understood to be truth in word and act. </li></ul><ul><li>One who means what he says </li></ul><ul><li>is a sincere person. </li></ul><ul><li>Sincerity can be of two ways </li></ul><ul><li>Sincerity in Work </li></ul><ul><li>Sincerity as Hard Work </li></ul><ul><li>A person who is sincere will </li></ul><ul><li>be Committed </li></ul><ul><li>Punctual to Work. </li></ul>
  114. 115. HARD WORK <ul><li>It is the effort you put to complete the work. </li></ul><ul><li>Hard work can be in two </li></ul><ul><li>ways </li></ul><ul><li>Result oriented hard work </li></ul><ul><li>No care about result but </li></ul><ul><li>only money. </li></ul>
  115. 116. Punctuality <ul><li>Punctuality is the quality of person who complete his work on time. </li></ul><ul><li>Punctual person will not give chance to others to remind him regarding his work / feedback. </li></ul><ul><li>He will be proactive for his assignment. </li></ul>
  116. 117. Creativity <ul><li>As a Corporate Employee , you should try to be Creative in your work. </li></ul><ul><li>Share your ideas & suggestions with your SENIOR to make your workplace more efficient. </li></ul>
  117. 118. INTEGRITY <ul><li>Integrity is the Honesty in an Employee. </li></ul><ul><li>Integrity represents the inner feelings / thinking in an individual. </li></ul>
  118. 119. Teamwork <ul><ul><li>Team members actively work together to achieve a common purpose. </li></ul></ul><ul><ul><li>Teamwork is the central foundation of any high performance team. </li></ul></ul>
  119. 120. New Skills Are Important <ul><li>Boss Communication: Tasks and Achievements. </li></ul><ul><li>Criticism : How to accept it, admit it, thank them, and demonstrate change. </li></ul><ul><li>Give Compliments who highlight our weakness. </li></ul><ul><li>Acknowledge Others : Be friendly with your Colleagues </li></ul>
  120. 121. Your Boss <ul><li>No surprise! </li></ul><ul><li>Communicate! </li></ul><ul><li>Demonstrate loyalty. </li></ul><ul><li>Keep confidence. </li></ul><ul><li>Remember your boss is human. </li></ul><ul><li>Implement the Advise of your BOSS </li></ul>
  121. 122. Watch Your Personal Life <ul><li>Your personal life is also important for your Growth. </li></ul><ul><li>Keep your private life private. </li></ul><ul><li>Your personal life shouldn't disturb your professional life. </li></ul>
  122. 123. Market Knowledge <ul><li>Update yourself with the Market General Knowledge. </li></ul><ul><li>Show eagerness to learn apart from your daily work. </li></ul><ul><li>Keep update knowledge about your competition, other department work, etc. </li></ul>
  123. 124. Department in your company <ul><li>SALES </li></ul><ul><li>MARKETING </li></ul><ul><li>HRD & ADMIN </li></ul><ul><li>FINANCE </li></ul><ul><li>STORES & PURCHASE </li></ul><ul><li>EDP & IT </li></ul>
  124. 125. COMPANY OBJECTIVES DEPARTMENT OBJECTIVES OBJECTIVES OF HOD ALLOCATE INDIVIDUAL AS PER THE SKILLS & EXPERIENCE MANAGEMENT EXPECTATION FROM THE INDIVIDUAL
  125. 126. COMPANY OBJECTIVES
  126. 127. DEPARTMENT OBJECTIVES <ul><li>Company Objectives in turn becomes the objectives for a Department. </li></ul><ul><li>Based on the company objectives, HOD plan the Individual Staff Objectives </li></ul>
  127. 128. HRD Department Function <ul><li>HR Policy Formulation & Implementation </li></ul><ul><li>Recruitment & Selection </li></ul><ul><li>Training & Development </li></ul><ul><li>Performance Appraisal </li></ul><ul><li>Compensation </li></ul><ul><li>Grievance Redressal </li></ul><ul><li>Employee Welfare </li></ul><ul><li>Future Strategy & Business Plan </li></ul>
  128. 129. <ul><li>Facility & Infrastructure </li></ul><ul><li>House Keeping </li></ul><ul><li>Security Management </li></ul><ul><li>Canteen & Transport </li></ul><ul><li>Event Management </li></ul><ul><li>AMC of Utility </li></ul><ul><li>Administration Grievances </li></ul><ul><li>Dealing with Government Agencies </li></ul>Admin Department Function
  129. 130. <ul><li>Identify the Finance need & arrangement. </li></ul><ul><li>Cash flow Management. </li></ul><ul><li>Debtor & Creditor Management. </li></ul><ul><li>Accounting Office expenses with the respective head </li></ul><ul><li>Preparation of Profit & Loss /Balance Sheet </li></ul><ul><li>Taxation & Commercial Matters. </li></ul><ul><li>Audit & Cost Control Measures </li></ul>Finance Department Function
  130. 131. <ul><li>Creates Brand Image & Awareness in the Market </li></ul><ul><li>Increase the Customer Step In for our Product. </li></ul><ul><li>Chalk Out Schemes & Advt Plan for the Sale </li></ul><ul><li>Explore the new Marketing segment. </li></ul><ul><li>Focus on Customer Service & Delight </li></ul>Marketing Department Function
  131. 132. <ul><li>Plan & Propose the Requirement of the Various Dept. </li></ul><ul><li>Raise the P.O & Arrange the material. </li></ul><ul><li>Stock & arrange the distribution. </li></ul><ul><li>Account the Purchase & Issue of Materials </li></ul><ul><li>Maintain Proper Stock Taking & Audit. </li></ul><ul><li>Highlight the Dead Stock. </li></ul><ul><li>Submit MIS on the Consumable & New Vendor Development. </li></ul>Stores & Purchase
  132. 133. <ul><li>Company provides Computer / Internet / Email / Printer / Scanner etc., for the smooth functioning of the work. </li></ul><ul><li>We should use it for the Official purpose only. </li></ul>EDP & IT Department Function
  133. 134. Dept-Coordination <ul><li>The act of working together </li></ul><ul><li>Coordination means integrating or linking together different parts of an organization to accomplish a collective set of tasks. </li></ul>
  134. 135. MANAGEMENT EXPECTATIONS <ul><li>To work in a Team & put our maximum effort in the work. </li></ul><ul><li>Take the Ownership & complete the task as per the schedule. </li></ul><ul><li>Maintain Honesty, Punctuality & Loyalty towards the work & company. </li></ul>
  135. 136. Expansion Strategies of your company 2007 2010
  136. 137. Expansion Strategies of your company
  137. 139. YOUR COMPANY TREE CMD MARKETING FINANCE ADMIN HRD SALES STORES EDP & IT
  138. 140. Thank You!

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