Communication and work with customers may be quite stressful. The root of all evil are mistakes that managers make in communication and behavior. I’d like to share my experience in building long-term relationships with customers. Also I’ll tell about mindset and practices, which I elaborated when facing with these mistakes and working with different clients. You’ll learn from the presentation: - How to win trust? - What makes the reputation of a professional? - How many solutions does a customer expect to get? - How to speak the same language with your client? - Is it acceptable to argue with a customer?