This document discusses various aspects of communication including definitions, types, methods, effectiveness, dealing with difficult people, and icebreaking. It defines communication as the transfer of information from one place to another. It identifies interpersonal and intrapersonal communication as two types and verbal and non-verbal as two common methods, with non-verbal accounting for 93% of communication. Effective communication involves active listening, flexibility, acceptance, and avoiding judgement. When dealing with difficult people, it advises maintaining respect, finding common ground, showing value, facing facts with evidence, and avoiding getting drawn into negativity.