Banks under attack: Presentation to SEB Bank Baltics management about the #Fi...Andris Berzins
This is the presentation for a talk I gave recently to a group of managers from the Nordic-Baltic bank SEB, seeking to highlight some of the threats from FinTech startups, but also some of the assets that banks have to fight the new challengers. I argue that the new competition is different and dangerous, but that banks that leverage their strengths will be able to compete and even build new revenues and business models to be highly successful.
2019 was a turbulent year that brought further development to one of the hottest markets. Highly anticipated PSD2 was awaited as a promise of final disruption.
Though the threats to non-digitally focused incumbents are real, 2019 confirmed that the near future of banking is not primarily digital.
Growing momentum for Disruption in FinTech:
Looking back and looking forward.
Recording of the Backbase webinar of December 18th, 2014.
In our 2014 closing webinar we will look back at the disruptive highlights of this year and we start looking forward to 2015.
From BBVA acquiring Simple, to more and more neo-banks popping up, fintech startups going IPO and omni-channel moving from marketing buzz to the real thing. In this 60 minute webinar, Backbase's Jouk Pleiter and Jelmer de Jong discuss the main trends and best practices for banks and credit unions to keep on disrupting in the digital banking space.
High Net Worth Customer Acquisition for Banks and Credit Unions | OptiRateSerge Milman
Overview of the Banking sector competitive environment, and relative positioning of Community Banks and Credit Unions vs Mega-Banks. Why Community FIs should focus on High Net Worth Customers and how OptiRate can help.
Digital Banking - Industry Trends for Customer ServiceGianluca Ferranti
Consumers’ attitude and benefits of digital banking
Importance of real-time customer interaction in digital banking
Video Banking goes Prime Time
The opportunity for video-enabled interaction to transform retail banking
Banks under attack: Presentation to SEB Bank Baltics management about the #Fi...Andris Berzins
This is the presentation for a talk I gave recently to a group of managers from the Nordic-Baltic bank SEB, seeking to highlight some of the threats from FinTech startups, but also some of the assets that banks have to fight the new challengers. I argue that the new competition is different and dangerous, but that banks that leverage their strengths will be able to compete and even build new revenues and business models to be highly successful.
2019 was a turbulent year that brought further development to one of the hottest markets. Highly anticipated PSD2 was awaited as a promise of final disruption.
Though the threats to non-digitally focused incumbents are real, 2019 confirmed that the near future of banking is not primarily digital.
Growing momentum for Disruption in FinTech:
Looking back and looking forward.
Recording of the Backbase webinar of December 18th, 2014.
In our 2014 closing webinar we will look back at the disruptive highlights of this year and we start looking forward to 2015.
From BBVA acquiring Simple, to more and more neo-banks popping up, fintech startups going IPO and omni-channel moving from marketing buzz to the real thing. In this 60 minute webinar, Backbase's Jouk Pleiter and Jelmer de Jong discuss the main trends and best practices for banks and credit unions to keep on disrupting in the digital banking space.
High Net Worth Customer Acquisition for Banks and Credit Unions | OptiRateSerge Milman
Overview of the Banking sector competitive environment, and relative positioning of Community Banks and Credit Unions vs Mega-Banks. Why Community FIs should focus on High Net Worth Customers and how OptiRate can help.
Digital Banking - Industry Trends for Customer ServiceGianluca Ferranti
Consumers’ attitude and benefits of digital banking
Importance of real-time customer interaction in digital banking
Video Banking goes Prime Time
The opportunity for video-enabled interaction to transform retail banking
"Smart Banking- Real Time Driven at Number26", Christian Rebernik, CTO at Num...Dataconomy Media
"Smart banking: Real Time Driven Processing at Number26", Christian Rebernik, CTO at Number 26 GmbH
YouTube Link: https://www.youtube.com/watch?v=Hg-Uu0nzd0U
Watch more from Data Natives 2015 here: http://bit.ly/1OVkK2J
Visit the conference website to learn more: www.datanatives.io
Follow Data Natives:
https://www.facebook.com/DataNatives
https://twitter.com/DataNativesConf
Stay Connected to Data Natives by Email: Subscribe to our newsletter to get the news first about Data Natives 2016: http://bit.ly/1WMJAqS
About the Author:
Christian was born in Vienna, Austria and studied economics and informatics in Vienna. Before he joined NUMBER26 in the position of CTO, he founded his own company and worked as a CTO for Zanox, Parship and Immobilien.net. On top of this Christian acts as a Mentor and Coach to several startups during their founding phase and he consulted the United Nations World Food Programme in the creation of the Share the Meal app.
Traditional PFM Is Dead. Welcome to the New World of Digital Money ManagementMX
There is a fundamental shift occurring due to digital disruption in the financial services industry. Large banks are spending upwards of $500 million a year on mobile alone, global fintech investment grew 201% between 2013 and 2014 and up to half of the world’s banks will disappear through the cracks caused by digital.
Accenture believes with all of these changes, combined with deleveraging and squeezed margins, 30 percent of traditional banking revenues will be at risk by 2020. Now the only way for financial institutions to grow is to increase share of wallet by providing extraordinary value to customers and beating the competition.
Digital Transformation in Banking Financial Services Industrysethnainaa
Digital Transformation is more than just moving from traditional banking system to
a digital one. It is a vital change in how banks and other financial institutions learn
about, interact with, and satisfy customer’s needs. The age of “Customer is King”
has truly arrived.
Adtelligence best practise use case guide for automated customer lifecycle ma...ADTELLIGENCE GmbH
Best practice use case guide to leverage data with AI for payment and credit card issuers
Credit card issuers are facing major challenges due to the changing financial services ecosystem and data protection and privacy regulation. Owning payment means owning the customer interface. Issuing credit cards is a growing business area for banks: the card, as a form of payment, is an anchor product that provides ongoing customer touchpoints. It is strategically important for maintaining customer relationships and generating revenues through transaction fees from customers but even more to utilize the customer data with AI for personalized cross- and upsells.
Adtelligence is an award-winning enterprise SaaS provider for AI-powered analysis of customer data and payment transactions to optimize the sales and marketing processes and trigger personalized real-time campaigns. For more than ten years we have supported national and international companies to significantly increase their sales along the customer lifecycle. The intelligent customer data layer and personalization solutions empower to acquire, convert, upsell and retain customers and create scalable data-based revenue models with AI.
Talk given at Centre for HCI Design (HCID) Open Day, City University, on April 30th, 2015 #HCID2015
High street banks have made a concerted effort to move away from reliance on the physical branch, with innovations including photographing cheques to pay them in and the changing focus of branches from town centre to leisure locations (like shopping centres). We will explore how digital innovation is impacting the physical branch in banking, and whether the lines are blurring between the two. How is the digital experience different from the physical experience? Are our expectations of of both experiences different? How is this likely to change in the future?
http://www.interaction-lab.co.uk/hcid-open-2015-500pm-talks/
Prepared by Helene Andre in January 2015
A brief overview of what 2015 holds for Mobile payments from the switch to EMV in the US to the emergence of mobile wallets
Every problem has an opportunity: while challenger banks are thriving, incumbents are sourcing open banking capabilities to catch up. In the Banking Automation Bulletin, VP of Strategy Tim Rutten shares his thoughts on how incumbents can develop the best
46% of people ONLY use digital banking channels. Check out our webinar presentation to learn how traditional banks are leveraging mobile-first marketing strategies to improve user acquisition and retention.
What's Happening In #FinTech & Why You're Being Left Out - Webinar SlidesBelatrix Software
The financial services industry is facing tremendous challenges from technology-focused start-ups who are offering new ways to process and lend money. “FinTech” is the emerging world combining the worlds of financial services and technology, to create powerful new business models. The Silicon Valley led behemoth, which has already disrupted industries such as media and entertainment, is coming for financial services in 2016.
This webinar will examine the emerging world of FinTech and the key trends which are resulting in this disruption to financial services.
In this webinar we examined:
What is FinTech and why should financial service companies be worried.
The 3 major trends underlying the FinTech revolution: the improved use of data and analytics helped by big data; new payment technologies; and the emergence of peer-to-peer networks.
Case studies including how Belatrix used augmented reality to improve the customer experience of a financial service provider’s mobile application.
Ιωάννης Π. Τριανταφύλλου, Chief Marketing Officer, LiveOn (by ethosGROUP)Starttech Ventures
Ομιλία – Παρουσίαση: “Ψηφιακός Μετασχηματισμός στην Ασφαλιστική Διαμεσολάβηση: Η συνεισφορά της LiveOn Digital Communication & Events Platform”
Ιωάννης Π. Τριανταφύλλου, Chief Marketing Officer, LiveOn (by ethosGROUP)
Great Banking Experience by Service Design - Banks vs. FinTechsChristian Graf
Cash money and banks as we know it will be gone in the near future. Digital financial services by new FinTechs will rule our everyday routines. This could be one scenario. Another could be that banks outrun FinTechs in the long run because of their established
customer base and big budget. Which of the two scenarios is more likely?
Together, we will look into the realities and opportunities of innovative concepts from Banks and FinTechs. Learnings from the past 15+ years of eBanking and new financial services will be presented. You will see how successful service designs for new banking services were created – both from FinTechs and from Banks. With the help of a Value
Proposition Canvas we will analyse some new digital financial services.
In the end, we will discuss the recent develoment in the FinTech realm: the first FinTech got a banking license in Germany. Now, time seems to be near that FinTechs and Banks compete even more, or they cooperate. The hypothesis is: FinTechs or Banks or Bank plus FinTech – it does not matter. What matters is how well the service meets the user needs and provides a great customer experience. And service design is a great way to create such services.
We Live In a Digital World - Cool Communication Tools that won't Weigh your C...Rosina Webb
At the EMA Sales and Service Conference, Rosina Webb of Energise and Associates and Rebecca Caroe of Creative Agency Secrets presented on how to integrate digital communications into existing customer service models.
Ciervo Ahumado de la Patagonia. Inspirado por nuestros verdes machines, los cristalinos lagos y los armoniosos movimientos de flora y fauna. Te invitamos a descubrir la naturaleza como protagonista.
HFMA Colorado chapter newsletter, July 2016. While the Comprehensive Care for Joint Replacement (CJR) program is positioned as a “test,” given the infrastructure being put in place by CMS to run the program, CJR is likely just the start of a larger effort by CMS to implement additional mandatory bundled payment programs. Therefore, it’s very important that hospital financial stakeholders become familiar with CJR even if their hospital isn’t currently a participant.
"Smart Banking- Real Time Driven at Number26", Christian Rebernik, CTO at Num...Dataconomy Media
"Smart banking: Real Time Driven Processing at Number26", Christian Rebernik, CTO at Number 26 GmbH
YouTube Link: https://www.youtube.com/watch?v=Hg-Uu0nzd0U
Watch more from Data Natives 2015 here: http://bit.ly/1OVkK2J
Visit the conference website to learn more: www.datanatives.io
Follow Data Natives:
https://www.facebook.com/DataNatives
https://twitter.com/DataNativesConf
Stay Connected to Data Natives by Email: Subscribe to our newsletter to get the news first about Data Natives 2016: http://bit.ly/1WMJAqS
About the Author:
Christian was born in Vienna, Austria and studied economics and informatics in Vienna. Before he joined NUMBER26 in the position of CTO, he founded his own company and worked as a CTO for Zanox, Parship and Immobilien.net. On top of this Christian acts as a Mentor and Coach to several startups during their founding phase and he consulted the United Nations World Food Programme in the creation of the Share the Meal app.
Traditional PFM Is Dead. Welcome to the New World of Digital Money ManagementMX
There is a fundamental shift occurring due to digital disruption in the financial services industry. Large banks are spending upwards of $500 million a year on mobile alone, global fintech investment grew 201% between 2013 and 2014 and up to half of the world’s banks will disappear through the cracks caused by digital.
Accenture believes with all of these changes, combined with deleveraging and squeezed margins, 30 percent of traditional banking revenues will be at risk by 2020. Now the only way for financial institutions to grow is to increase share of wallet by providing extraordinary value to customers and beating the competition.
Digital Transformation in Banking Financial Services Industrysethnainaa
Digital Transformation is more than just moving from traditional banking system to
a digital one. It is a vital change in how banks and other financial institutions learn
about, interact with, and satisfy customer’s needs. The age of “Customer is King”
has truly arrived.
Adtelligence best practise use case guide for automated customer lifecycle ma...ADTELLIGENCE GmbH
Best practice use case guide to leverage data with AI for payment and credit card issuers
Credit card issuers are facing major challenges due to the changing financial services ecosystem and data protection and privacy regulation. Owning payment means owning the customer interface. Issuing credit cards is a growing business area for banks: the card, as a form of payment, is an anchor product that provides ongoing customer touchpoints. It is strategically important for maintaining customer relationships and generating revenues through transaction fees from customers but even more to utilize the customer data with AI for personalized cross- and upsells.
Adtelligence is an award-winning enterprise SaaS provider for AI-powered analysis of customer data and payment transactions to optimize the sales and marketing processes and trigger personalized real-time campaigns. For more than ten years we have supported national and international companies to significantly increase their sales along the customer lifecycle. The intelligent customer data layer and personalization solutions empower to acquire, convert, upsell and retain customers and create scalable data-based revenue models with AI.
Talk given at Centre for HCI Design (HCID) Open Day, City University, on April 30th, 2015 #HCID2015
High street banks have made a concerted effort to move away from reliance on the physical branch, with innovations including photographing cheques to pay them in and the changing focus of branches from town centre to leisure locations (like shopping centres). We will explore how digital innovation is impacting the physical branch in banking, and whether the lines are blurring between the two. How is the digital experience different from the physical experience? Are our expectations of of both experiences different? How is this likely to change in the future?
http://www.interaction-lab.co.uk/hcid-open-2015-500pm-talks/
Prepared by Helene Andre in January 2015
A brief overview of what 2015 holds for Mobile payments from the switch to EMV in the US to the emergence of mobile wallets
Every problem has an opportunity: while challenger banks are thriving, incumbents are sourcing open banking capabilities to catch up. In the Banking Automation Bulletin, VP of Strategy Tim Rutten shares his thoughts on how incumbents can develop the best
46% of people ONLY use digital banking channels. Check out our webinar presentation to learn how traditional banks are leveraging mobile-first marketing strategies to improve user acquisition and retention.
What's Happening In #FinTech & Why You're Being Left Out - Webinar SlidesBelatrix Software
The financial services industry is facing tremendous challenges from technology-focused start-ups who are offering new ways to process and lend money. “FinTech” is the emerging world combining the worlds of financial services and technology, to create powerful new business models. The Silicon Valley led behemoth, which has already disrupted industries such as media and entertainment, is coming for financial services in 2016.
This webinar will examine the emerging world of FinTech and the key trends which are resulting in this disruption to financial services.
In this webinar we examined:
What is FinTech and why should financial service companies be worried.
The 3 major trends underlying the FinTech revolution: the improved use of data and analytics helped by big data; new payment technologies; and the emergence of peer-to-peer networks.
Case studies including how Belatrix used augmented reality to improve the customer experience of a financial service provider’s mobile application.
Ιωάννης Π. Τριανταφύλλου, Chief Marketing Officer, LiveOn (by ethosGROUP)Starttech Ventures
Ομιλία – Παρουσίαση: “Ψηφιακός Μετασχηματισμός στην Ασφαλιστική Διαμεσολάβηση: Η συνεισφορά της LiveOn Digital Communication & Events Platform”
Ιωάννης Π. Τριανταφύλλου, Chief Marketing Officer, LiveOn (by ethosGROUP)
Great Banking Experience by Service Design - Banks vs. FinTechsChristian Graf
Cash money and banks as we know it will be gone in the near future. Digital financial services by new FinTechs will rule our everyday routines. This could be one scenario. Another could be that banks outrun FinTechs in the long run because of their established
customer base and big budget. Which of the two scenarios is more likely?
Together, we will look into the realities and opportunities of innovative concepts from Banks and FinTechs. Learnings from the past 15+ years of eBanking and new financial services will be presented. You will see how successful service designs for new banking services were created – both from FinTechs and from Banks. With the help of a Value
Proposition Canvas we will analyse some new digital financial services.
In the end, we will discuss the recent develoment in the FinTech realm: the first FinTech got a banking license in Germany. Now, time seems to be near that FinTechs and Banks compete even more, or they cooperate. The hypothesis is: FinTechs or Banks or Bank plus FinTech – it does not matter. What matters is how well the service meets the user needs and provides a great customer experience. And service design is a great way to create such services.
We Live In a Digital World - Cool Communication Tools that won't Weigh your C...Rosina Webb
At the EMA Sales and Service Conference, Rosina Webb of Energise and Associates and Rebecca Caroe of Creative Agency Secrets presented on how to integrate digital communications into existing customer service models.
Ciervo Ahumado de la Patagonia. Inspirado por nuestros verdes machines, los cristalinos lagos y los armoniosos movimientos de flora y fauna. Te invitamos a descubrir la naturaleza como protagonista.
HFMA Colorado chapter newsletter, July 2016. While the Comprehensive Care for Joint Replacement (CJR) program is positioned as a “test,” given the infrastructure being put in place by CMS to run the program, CJR is likely just the start of a larger effort by CMS to implement additional mandatory bundled payment programs. Therefore, it’s very important that hospital financial stakeholders become familiar with CJR even if their hospital isn’t currently a participant.
Uncertain future of medicare pass throughs and add-onsBESLER
Very few items are still settled on your cost report. With so many changes resulting from the ACA and other potential initiatives being discussed every day, your organization should be acutely aware of the total amount of Medicare Revenue that is at risk. There is talk of eliminating, greatly reducing or completely altering payment methodologies that hospitals have become so reliant on for so long. Revenue potentially at risk includes Medicare Bad Debt, Nursing Allied Health, Graduate Medical Education, Wage Index adjustments, and Transplant.
Healthcare Retrospect Part 2: Skyrocketing Costs and the Emergence of Rate S...BESLER
In part two of this three part series, John Dalton, Advisor Emeritus at BESLER Consulting, provides a look at the state of healthcare in America from the 1960s through the 1990s.
We Turn and Face the Changes - The S-10 Emerges as a Proxy for PaymentBESLER
The Federal Fiscal Year 2017 Hospital Inpatient Prospective Payment System (IPPS) final rule issued a postponement for using data from Worksheet S-10 of the Medicare cost report to determine Medicare Disproportionate Share Uncompensated Care payments.The Centers for Medicare and Medicaid Services originally intended to incorporate WS S-10 in the methodology beginning next October (FFY 2018). However, due to copious and thoughtful observations from commenters, CMS has again put WS S-10 on hold while a number of issues surrounding fairness, consistency and accuracy are deliberated. The hospital community will be engaged in future rulemaking and CMS anticipates WS S-10 will be used for UC payments no later than FFY 2021 (using WS S-10 from cost reports beginning in FFY 2017).So join us as we take a look at the S-10’s key issues and what could have been if the S-10 was employed to determine UC payments sooner rather than later.
Starting today, you can lend online to consumers and businesses. You can reach more customers, and better qualify them. Increase your ROI by lowering your cost of lending more than 50% and increase your revenue per customer more than 25%.
Be where your customers are, when they want you. It’s a new day in banking. Digital lending is here.
That’s banking without walls.
The Impact of Technology on Corporate Banking.pptxMaveric Systems
Corporate clients account for 56 percent of banks’ annual global revenue, or approximately $1.85 trillion. Banks that have begun digital transformations have seen favorable results, including 10 percent revenue growth in digitized products and 20 percent cost reductions in various corporate banking value chain segments
Challenges for the Future of Retail BankingDesignit
Digital transformation in retail banking is a thriving and complex phenomenon. We at Designit try to make sense of it by identifying leading trends in three deeply interdependent categories: new enabling technologies, new customer expectations, and new strategic trends. The future holds uncertainty and promise, but some immediate actions are patently necessary for banks that want to stay relevant in an increasingly dynamic scenario.
Digital Banking: Enhancing Customer Experience; Generating Long-Term LoyaltyCognizant
To stay profitable and grow in the new digital economy, banks need to adopt a customer-centric business model, diversify online delivery of products and services channels, and begin making meaning from valuable trails of digital information.
Digital intervention is a reality in today’s banking business and banks need to adapt and respond to this change to stay ahead of competition. The digital foreground has presented banks with a huge opportunity to attract new customers, lower costs, develop new propositions and business models, as also explore customer value to its maximum. To create a digital environment is now a priority for all banks and they need to undergo considerable investment for complete transformation.
The CII-PwC report titled, Banks taking a quantum leap through digital, released at CII National BANKing TECH Summit by Mr H R Khan Dy Governor RBI, Mr A P Hota MD& CEO National Payments Corporation of India and M S RaghavanChairman & MD, IDBI Bank.
Digital Banking: Enhancing Customer Experience; Generating Long-Term Loyalty ...Cognizant
To stay profitable and grow in the new digital economy, banks need to adopt a customer-centric business model, diversify online delivery of products and services channels and begin making meaning from valuable trails of digital information.
Learn how ‘Collections of the Future’ puts forward a model with digital levers — to transform creditor/consumer debt engagement for supercharging the collections experience. Customers are happier, returns are stronger and operating costs get slashed.
10 Influential Leaders Defining the Future of Digital Banking in 2024.pdfciolook1
Mario Benedict exemplifies this blend of expertise, serving the dual priorities for companies striving to streamline payments while ensuring regulatory compliance. Being a seasoned professional with a wealth of experience in digital channels and connectivity, he brings a depth of knowledge and strategic insight to every endeavor.
Digital Transformation in Banking Financial Services Industrydrishtipuro1234
Digital Transformation is more than just moving from traditional banking system to a digital one. It is a vital change in how banks and other financial institutions learn about, interact with, and satisfy customer’s needs. The age of “Customer is King” has truly arrived.
This infographic highlights what Financial Services business people are thinking about their business to business data movement; regarding governance, risk and compliance. IT professionals may want to see what the business side thinks. And, business leaders may want to see what their peers are thinking.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
How to Implement a Real Estate CRM SoftwareSalesTown
To implement a CRM for real estate, set clear goals, choose a CRM with key real estate features, and customize it to your needs. Migrate your data, train your team, and use automation to save time. Monitor performance, ensure data security, and use the CRM to enhance marketing. Regularly check its effectiveness to improve your business.
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
Best practices for project execution and deliveryCLIVE MINCHIN
A select set of project management best practices to keep your project on-track, on-cost and aligned to scope. Many firms have don't have the necessary skills, diligence, methods and oversight of their projects; this leads to slippage, higher costs and longer timeframes. Often firms have a history of projects that simply failed to move the needle. These best practices will help your firm avoid these pitfalls but they require fortitude to apply.
Structural Design Process: Step-by-Step Guide for BuildingsChandresh Chudasama
The structural design process is explained: Follow our step-by-step guide to understand building design intricacies and ensure structural integrity. Learn how to build wonderful buildings with the help of our detailed information. Learn how to create structures with durability and reliability and also gain insights on ways of managing structures.
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdfthesiliconleaders
In the recent edition, The 10 Most Influential Leaders Guiding Corporate Evolution, 2024, The Silicon Leaders magazine gladly features Dejan Štancer, President of the Global Chamber of Business Leaders (GCBL), along with other leaders.
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Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
2. What’s changing in the world of Banking client engagement
Customers demand a digital banking experience -
immediate, relevant and personal
There is an intensified focus on securely moving
corporate information in and out of the bank
Payments must be processed same-day and
even real-time
3. 72% of CEOs are
making major
changes to
understand their
customers’ individual
needs
35% of the general
population is
influenced by social
media, vs. 52% of
Gen Y (Millennials)
The Smartphone is the
omni-present channel
for sharing and 91%
keep the phone close
and access it up to
150 X a day
4. Corporate Payment initiatives
are growing globally; banks can
improve service by reducing
customer payments on-
boarding times by up to 70%
For banking, secure transfer
of data is critical. Yet, only
52% of bankers say that their
data exchange with corporate
clients is secure and compliant
5. Gain a deep understanding of
your customers to deliver
personalized content in context to
make moments matter
Collaborate and engage with
customers and improve their
experience
Deliver secure, intelligent and
real-time transactions and payments
A winning strategy
6. In their journey to address these imperatives, Banking leaders
have confronted challenges that face many companies
Siloed customer
experiences across the
customer lifecycle
Complexity and
inefficiencies in
managing the explosion
of offerings
Lack of a true omni-
channel capability to
have a continuous
conversation with the
customer
Transactional, but not
truly collaborative,
integration with value
chain partners and
customers
7. IBM Commerce for banking brings it all together
Payments
Onboard new customers faster
and transact in real-time
Integration and
Connectivity
Connect with your customers
and your networks securely
Marketing
Understand your customers’
needs, desires and context
while overcoming silos
Online and mobile
banking
Create a great customer
experience across all digital
channels
8. IBM Commerce for Banking
delivers personalized content
in context to drive customer
engagement
10. 350,000+
Global trading
entities connected
5.5 million
Transactions
exchanged through
B2B cloud daily
Nearly
15X ROI
For every dollar spent
on IBM Commerce
#1 Banking
tech vendor as ranked
by the FinTech 100
$100 billion
Commerce transactions
analyzed in Holiday
Benchmark Reports
100 million
Messages per day
powered by IBM
Payments; including 30%
of all SWIFT messages
IBM Commerce for banking delivers value at speed
11. Join us May 11-13th in San Diego
IBM Amplify2015 – For marketing and sales professionals
IBM Empower2015 – For procurement professionals
Join the conversation
Blog, YouTube, Twitter and Facebook
Editor's Notes
IBM Commerce – Engagement in the world of empowered individuals.
Introduction
Although Commerce is not a word that rolls off the tip of the tongue for bankers, as something they engage in. Rather they think of themselves as enabling commerce by providing the products and services needed to make the commerce machine go; such as loans, trade services or payments. However, banks have marketing, sales and service business process so as to enable commerce, and in that sense they need the marketing, sales and service capabilities offered by our Commerce Business Unit to help enable their bank marketing sales and services processes.
Discussion of first slide
Instant gratification -- that's the norm today. Whether delighting a customer in real-time, reaching new markets, collaborating with partners and suppliers across continents in the blink of an eye, all enterprises must exceed expectations to achieve a competitive edge. And it is not just about speed, it is about the experience. Every interaction is a moment of truth, and moments matter. By infusing intelligence and context into all commerce processes, you can become essential to your customers. Leaders in marketing and sales, and service deliver relevant experiences at the right time and place. Doing so requires an integrated approach, fueled by the power of cloud, mobile, social, big data and analytics to create value and profitable revenue.
All this has given rise to the empowered customer – who wants what they want when and how they want it … which puts pressure on the organizations they are engaging with. That pressure ripples from the front office of an organization to the back office – and the value chain around the customer must respond in concert to meet the needs of the individual – empowered customer – or they will go elsewhere.
IBM Commerce is dedicated to serving the empowered individual at the greatest point of impact – as they engage with an organization. This presentation will give you an overview of how IBM Commerce for banking, the industry trends requiring the capabilities of IBM Commerce.
External Forces:
Changing Economic Environment
Ever changing Regulations
Changing customer needs
Rapidly changing technology
Challenge to Brand loyalty
Social Imperatives
Creating these challenges:
Need to:
Increase Revenues
Innovate and grow the business
Rationalize and streamline Operations
Managing Investment Priorities
Contain cost of regulatory compliance
Manage Risk holistically
Driving these key imperatives for Banking in Commerce:
Improve Customer Insight to understand what they need and want
Improve the digital banking experience; make it immediate, relevant and personal
Deliver an Omni-channel customer experience to engage your customers across all interactions
Integrate Business to business transactions to securely move corporate information in and out of the bank
Manage Payments enabling same-day and real-time for real-world business
The factors influencing the world of commerce:
Customers are more empowered than ever before
Customers expect immediate, relevant and personal engagement
The new era of Commerce for banking begins and ends with the customer. There is no area of business that has been more disrupted by the convergence of data, cloud, mobile and social than the Commerce (marketing, selling and servicing of customers) business processes.
Customers expect relevance and personalization and will abandon those who do not provide it. We have already shared the stat that in the US 32% of mellennnial customers would switch banks, if they can’t do mobile banking. And, this stat is even high in other parts of the world. (Gemalto Study: The Financial Brand, March 9, 2015)
These expectations put increased pressure on banks and their entire value chain to deliver the right product and service, at the right price, time and place and leave no room for errors.
New, agile competitors emerge every day, and are succeeding by innovating the customer experience across every industry we serve, be it Financial Services, Telecommunications, Retail, Manufacturing or others. What each of these companies has in common, is the vision and grit to innovate, building new business models around one thing: the customer. In response, people are opening their hearts and their wallets.
Industry leaders are delivering exceptional experiences and creating enduring relationships with people. They instill confidence in their customers with secure, transparent and authentic interactions. And, they seamlessly integrate their value chains with speed and flexibility so they can see and respond to opportunities before they happen.
Simply put, they are delivering value at speed and scale while treating customers as individuals.
Let’s look at data from recent Studies by IBM:
As customers are railing against being dehumanized as a segment or archetype, 72% of CEOs are making major changes to understand their customers’ individual needs
– Source: 2012 CEO Study IBV
Almost 1/3rd of US Millennials say that would switch banks if they could NOT use mobile banking. (Source: Gemalto study as reported in the Financial Brand, March 2015)
Source: 2013 Internet Trends; Mary Meeker/Liang Wu; Kleiner, Perkins, Caufield, Byers; 5/29/13
Some other insights:
Look at some of these stats – mobile is becoming dominant platform – and social sites are increasingly getting more of their attention. 92 percent of customers trust word of mouth and recommendations
49% used their smart phones for mobile banking. (BST:http://www.banktech.com/channels/convenience-no-1-factor-in-customer-loya/240154006?cid=nl_bt_daily&elq=711d3825026c4c039103e4a9f864fa28 ; A Harris Interactive survey); and The survey also found a connection between mobile check deposit usage and household income. Among smartphone owners, those with a household income above $75,000 were more than twice as likely to use mobile check deposit as those with less than $35,000 (44% vs. 21%). Some consumers only go to stores for the ‘showrooming’ of the products and services and then buy online later.
And, over 56% want more capabilities for self service.
As a recent IBM Benchmark showed us – the trends are clear:
Increased use of mobile. In November and December 2012, the percent of sales from mobile devices was up 50.66 % from 2011, and traffic from mobile devices was up 59.77%.
And, social media is changing the way that customers interact with us and the global commerce landscape.
Of the total time spent on the internet, 25 percent of time is spent on social sites
No matter what industry you are in - whether you are a B2B or B2C business -- you have a choice – to embrace and capitalize on these changes now and thrive, or to wait and be left behind.
For B2B enterprises – the same customer is doing these things in their retail, banking and media and telecom interactions and expects to have the experience at work with so this applies to all businesses.
Sources:
IBM Benchmark Report 2013 (to be issued at NRF by IBM Press Relations)
Sales from Mobile Devices was up 50.66% in 2012 versus 2011 (2012 – 15.69 % of sales from Mobile Devices versus 10.41 % in 2011)
Traffic from Mobile Devices was up 59.77 % in 2012 versus 2011 (2012 – 21.85 % of traffic from Mobile Devices versus 13.68 % in 2011)
55% of smartphone owners said they’ve used a mobile device to compare prices between retailers. 34% said they’ve scanned a QR code, and 27% have read online reviews from their devices before making purchase decisions.
Emphathica—’Wave 1 2012 Key Trends’ (2012) http://www.empathica.com/consumer-insights/wave-1-2012-key-trends/
Global brands need to think about their consumers in an entirely different way. IBM data shows that mobile shoppers are even more laser focused than their PC-using counterparts: 44% of mobile users will abandon a site if they don’t find what they want on the very first page, versus an overall online rate of just over 37%.
Source: What’s in a Store Anyway – The Rise of the Mobile Shopper
http://asmarterplanet.com/blog/2011/11/what%E2%80%99s-a-store-anyway-the-rise-of-the-mobile-shopper.html
55% of smartphone owners said they’ve used a mobile device to compare prices between retailers. 34% said they’ve scanned a QR code, and 27% have read online reviews from their devices before making purchase decisions.
Emphathica—’Wave 1 2012 Key Trends’ (2012) http://www.empathica.com/consumer-insights/wave-1-2012-key-trends/
84% of US adults who have conducted an online transaction through a mobile device in the last year report experiencing a problem.
Tealeaf—’Tealeaf Mobile Transaction Research Report 2011’ (2011):
63% of online adults are less likely to buy from the same company via other purchase channels if they experienced a problem with a transaction on their mobile phones.
Tealeaf—’Tealeaf Mobile Transaction Research Report 2011’ (2011)
92% of consumers say they trust earned media, such as word-of-mouth and recommendations from friends and family, above all other forms of advertising
Nielsen (Jan 2012)
http://www.nielsen.com/us/en/insights/press-room/2012/nielsen-global-consumers-trust-in-earned-advertising-grows.html
Social media has grown rapidly – today nearly 4 in 5 active Internet users visit social networks and blogs (80%)
Social networks and blogs continue to dominate Americans’ time online, now accounting for nearly a quarter of total time spent on the Internet
Nielsen—The Social Media Report, Q3 2011’
http://www.nielsen.com/content/corporate/us/en/insights/reports-downloads/2011/social-media-report-q3.html
This is from a stat with Scotia Bank using FTM, see Case Study:
The IBM Smarter Commerce™ solution: To enhance its business banking solutions, Scotiabank implemented an integrated payment service using IBM Financial Transaction Manager as the foundation. Scotiabank enhanced its payment process by allowing multiple payment types in one transmission and offering greater transparency of payment status to corporate customers. The solution increased online report volumes by 350 percent with no performance lag, and it reduced new customer setup time by 75 percent, enabling faster time to market. In addition, the solution provides ongoing scalability to handle projected growth.
“We are able to onboard clients within days because our business unit employees are serving our customers directly.”—Kelly Scott, vice president, global business services, Scotiabank
The 52% of bankers stat is from a Vanson-Bourne study:Source: Vanson Bourne, Line of Business Priorities Survey, January 2014
We have learned by working with thousands of engagements – including 2000 leading brand name companies this starts when you put the customer at the center of your business and embrace a winning strategy for Commerce:
1. Deliver personalized content in context to drive customer engagement.
Understand customers as individuals - Use data to intelligently market to individuals in context, promote relevant products and services based on behaviors, attitudes and propensities.
Personalize content across channels - Do this at scale with personalization across millions of customers and all channels simultaneously to create meaningful dialogs.
Create confidence with customers - Leverage insight and context about each customer and earn the right to sell, cross-sell or upsell across channels to grow revenue.
Drive innovations around engagement – Leverage social sentiment to respond to market trends and engage customers in ways that are relevant.
2. Collaborate and engage with partners and suppliers with speed and flexibility.
Synchronize the value chain - Manage constant change, ensure compliance, and manage risk and performance to pivot with confidence and speed.
See and respond to opportunities before they happen - Sense shifts in customer demand in real-time through intelligence and optimize spend while mitigating supply risk across the ecosystem.
Drive innovations around engagement - Create and deliver collaborative, always on, secure “gateways to trade” with a 360 degree view to proactively monitor and govern operations.
Accelerate time to value - Extend core systems and processes through hybrid cloud approaches with speed and flexibility.
3. Deliver secure, intelligent and authentic interactions.
Build security into all commerce processes – Gain trust through secure interactions as you engage with customers, partners and suppliers.
Embed analytics in all commerce processes – Capitalize on analytics in real-time by embedding them in key processes for marketing, selling and fulfillment, supply chain execution and procurement.
Connect the silos of the business – Deliver integrated and transparent experiences across the value chain and beyond, tailored to meet customer needs.
Adopt new capabilities quickly to differentiate – Drive intelligence into key commerce processes with secure cloud solutions to jump start success with limited initial investment.
Main Message:
Banking leaders from – sales, marketing, service, operations – engage in discussions about what the customer experience is like – not how many checking accounts or mortgages they will likely book, but how easy and helpful is it for them to interact with you. In large part this is a function of complexity, diversity of customer engagement models, etc. It’s also driven in many cases by a very transactional mindset – “Let’s close the business this quarter, don’t worry about the customer’s larger strategic goals”.
As they do this, they are breaking down organizational silos, removing sources of unnecessary complexity and inefficiency and getting away from what in many cases is a purely transactional approach to the customer.
Supporting Points:
Silos – Marketing, Sales, Service, Supply Chain, Procurement orgs all play a role in determining what the end customer’s experience is with your company, but they often are not aligned
Complexity – Some complexity cannot be helped, as some products are inherently complex, and large global companies are complex. The two questions here are a) how well do you hide this complexity from your customers? How easy are you to do business with? And b) have you simplified your own internal processes as much as possible so that they are not a hindrance to you closing business with your customers?
Inflexible deployment – Many companies have developed systems and supporting infrastructure on a business unit by business unit, brand by brand or geo by geo basis. This creates unnecessary redundancy and inflexibility, and hinders a company’s ability to respond to new business opportunities.
IBM Commerce – brings it all together
For Marketing leaders who are striving to deliver personalized messages and offers at every touch point
to build engaging and enduring relationships with customers
And, for Sales leaders who must present seamless omni-channel engagement as they sell and fulfill products and services to consumers and business customers.
And, customer experience leaders to deliver a coordinated and seamless customer experiences.
And, is impossible if you do not have an integrated, transparent and secure back office.
B2B Integration where seamless integration is characterized by security, transparency and efficiency. Managed File Transfer, for moving data in/out and thru the bank securely and reliably.
And on Payments,
1.) Payments is a large part of bank revenues and though its growing, banks are struggling to hold on to the revenue stream
2.) Banks are looking at addressing the payment quagmire through deployment of payment hubs in various approaches
3.) The Financial Transaction Manager suite of services can be applied to a number of selling opportunities to solve payment business problems
Note: procurement where leaders are measured by optimizing spend and supplier relationships to meet the demand in purchasing goods and services for the bank, this is not a banking business function but a support function and opportunistic for us.
Here are more details of what we do for these leaders.
For Marketing and Sales, fulfillment and eCommerce leaders who would benefit from having the ability to deliver personalized
content in context to customers and prospects across all channels so they can:
engage personally with their customers and prospects
drive better email marketing across all channels
leveraging customer data to it’s full potential
see what the customers experience is with their brand online on mobile devices
optimize product price and promotion mix
For procurement, compliance, IT and Supply Chain leaders that would benefit from growing business value by helping
them engage in new and innovative ways with partners and suppliers with speed and flexibility who want to:
transform procurement
source and manage spend more effectively
manage devices and spend in telecom
synchronize your value chain with 100% of your trading partners
more self service options for trading partners
gain control and oversight of file transfers between people and devices
Process a wide variety of payments securely
Banorte is delivering personalized content in context to drive customer engagement – in the branch, in the call center and in marketing campaigns – in print, over the web and email as well as SMS.
Banorte is taking a customer centric banking approach and extracting insights into how its customers’ lives are changing—whether it’s time for a new car, college tuition or a different kind of checking account—and using those insights to craft highly targeted cross-selling offers that hit the mark. And, by using “next best action” decision optimization algorithms to guide local branch and call-center representatives in their interactions with customers, Banorte improved efficiencies 40% across the bank with a 20%+ return on equity expected due to their new customer centric banking model all powered by IBM Commerce Marketing and Customer Analytics.
The bank is delivering precise personalized customer interaction on a very large scale. It’s using models to extract insights into how its customers’ lives are changing—whether it’s time for a new car, college tuition or a different kind of checking account—and using those insights to craft highly targeted cross-selling offers that hit the mark. The company is using “next best action” decision optimization algorithms to guide local branch and call-center representatives in their direct dealings with customers.
The bank is using deeper, more personalized insights into customer needs to shape every facet of customer interaction across virtually all channels.
Quantifiable benefits
Banorte expects to generate a bottom-line benefit of USD200 million in the first 24 months of the project, with roughly 60 percent of that amount representing cost reduction and 40 percent signifying additional revenue.
The bank anticipates increasing its operating efficiency by 40 percent and significantly boosting both customer retention and revenue per customer.
This leading banking institution in Mexico offers products and brokerage services, wealth advisory services, leasing and factoring, warehousing, insurance, pensions and retirement savings. The company boasts one of the best asset quality indicators of the Mexican financial system and offers high levels of capitalization and liquidity.
The organization grew rapidly, largely through acquisitions of other banks. Within the broader range of integration challenges it faced, the company recognized the need to tighten its engagement with customers to increase retention and revenue per customer by enabling a 360-degree view of its customers. Achieving this would require the institution to essentially reorganize its enterprise-wide customer data to enable one view of the customer. Additionally, the organization needed the analytical tools to translate each customer’s unique service and behavioral profile into a personalized experience and the back-end decision optimization capability to help guide the bank’s employees in their live contacts with customers.
http://www-03.ibm.com/software/businesscasestudies/us/en/corp?synkey=Y662606Q00847A99
As part of a wider USD1 billion transformation project, the company engaged IBM® Global Business Services® to implement a broad-based framework for personalized customer engagement built on IBM software and optimized with the assistance of IBM Research. After integrating customer data from across the institution into a common data model, the team deployed a range of multichannel marketing and campaign management products that draw on the underlying customer data. The solution also uses decision optimization models to factor in every aspect of the customer’s relationship to the organization and, based on underlying business rules, recommend the next best action to take for the most relevant marketing channel.
Russell Investments collaborates with speed and flexibility across the value chain - With seamless and secure exchange of files and data to improve business with their trading partners and customers – and enable visibility for all parties involved is exactly what Russell did.
Russell Investment Group needed a secure and reliable file transfer management system to simplify its data transfer process and improve service to its business partner community
Russell Investments - Founded in 1936, $279.7 billion in assets under management*, Creator of the Russell Global Indexes, including the Russell 2000® Index
Over 350 investment products
Sterling B2B Integrator is the only single B2B platform to manage both electronic files and transactions in any quantity, format or protocol, applying business rules to process data feeds for security-rich data delivery, centralized control and end-to-end monitoring and management.
Russell implemented Sterling B2B Integrator which served as the firm’s B2B platform for multiple management fund transfers, easily handling the growing number of key business partners and the increasing number of daily transmissions.
"It’s about more than just file transfer management – it’s about business process integration and optimization. Sterling B2B Integrator helps us extend our business processes to our partners easily and efficiently, giving us a centralized system that makes all our data transfers less complex.“
http://www-03.ibm.com/software/businesscasestudies/us/en/corp?synkey=L869557N54716B18
IBM Commerce delivers value at speed and scale
100 Million Messages per day: Per IBM Payments Product Management for NACHA
#1 Banking Vendor in FinTech 100…2014 Ranking report for the FinTech 100 top vendors to banking IT.
We analyze over $100B of commerce transactions each year and have for 7th year running …
Source: IBM Benchmark Report - that means that of all the retailers/clients we have on the digital analytics side, they collectively drive $100B in revenue through their digital efforts
Nearly 15X ROI for every dollar spent - $1 = $14.79 in return based on Nucleus Research study of IBM Commerce clients
For these leaders, IBM Commerce means:
increased customer base;
improved efficiency;
stronger ROI;
and improved customer loyalty.
Comparable aggregate return numbers from Nucleus published this fall using the same approach include:
HCM - $9.13
ERP - $7.23
ECM - $7.50
Analytics - $13.01
CRM - $8.71
B2B Network
5.5 M transactions going across our B2B Cloud based network daily
- 3.5M docs/day on the VAN and 2M doc/day on GIODE.
There are now 350,000 configured IDs, and we also now have 120 connections to other service providers worldwide.
On average – Companies report a savings of 11% when leveraging IBM Emptoris Procurement solutions – source IBM/Emptoris reports
Organizations powered by IBM Commerce solutions – not on slide but for reference
Partner and Supplier Engagement Customer Stats
SFG – 378, B2Bi 1509, C:D 3514, ~350 customers for Emptoris TBD # (2500) Aspera customers + Financial) B2B Network (19K) = Over 27K (which speaks to enterprises of all sizes)
Customer Engagement Solutions the number 8000 was used at Launch of ExperienceOne and approved by Legal
Over 8000 organizations ww depend on IBM Commerce Customer Engagement Solutions –Marketing, Selling and Fulfillment and Customer Analytics solutions – to build enduring relationships with customers.
Over 27,000 organizations ww depend on IBM Commerce Partner Engagement Solutions – Procurement, B2B Integration and Payments to accelerate business value through collaborative, always on engagement with partners and suppliers.