Future banking success will rely on partnerships to enhance customer experiences, with leaders actively transforming their organizations through new skills and technology. There's a notable gap in customer perception of personalization and experience between banks and bankers, as well as between customers and wealth managers. Only a small percentage of banking executives feel their organizations are notably agile compared to competitors.

1. The most successful banks of tomorrow will orchestrate broad portfolios of
partners to deliver compelling banking experiences and services to their
customers. Leaders of the future are already transforming today, equipping their
organizations and people with new skills, cultures, technology and processes.
Banking redefined
Disruption, transformation and the next-generation bank
IBM Commerce
30%
of customers believe their banks
provide personalization, compared
with 45 percent of bankers
16%
of customers believe wealth
managers provide an excellent
customer experience, compared with
57 percent of wealth managers
21%
of global banking executives
believe their organizations possess
above-average agility compared
to their peers
For more information about the
IBM Institute of Business Value
and banking studies,
please visit: ibm.biz/ibvbanking
For more information
about how IBM Commerce
solutions can help, visit:
www.ibm.com/commerce/