The document discusses knowledge management within the architecture, engineering, and construction industries, highlighting its importance for fostering innovation and retaining organizational knowledge. It emphasizes the need for systems that facilitate the sharing of best practices and expertise, as well as strategies to create a collaborative culture. Key elements include understanding clients' needs, technology management, and developing effective knowledge platforms.

1. Knowledge Management in
Architects, Engineering and
Construction
Alistair McLeod (Waterstons)

2. BIM is forcing
Construction to
focus here for
productivity and
competitive
advantage
Hunter : Gather
Agrarian
Industrial Age
Information Era
Knowledge Economy
Survival
Asset
Efficiency
Data
Expertise

3. What is knowledge management?
• Knowledge management is the way organisations learn and remember
• It’s not about individuals. It’s the antidote to corporate amnesia
• It’s a learning culture that stimulates innovation
• It drives best practice and helps you focus on what matters

4. Why Knowledge Management?
Changing
Dynamics
Poor Knowledge
management

5. Why Knowledge Management?
• We don’t know what we know
• &
• We don’t know what we don’t know

6. Why Knowledge Management?
Validated Best
Practices
Successfully demonstrated
practices
Promising Practices
Tips and Hints
Best
Practice
Informal
Knowledge

7. Start with the end in mind
Knowledge Management
Maturity

8. Value
Disciplines
Business
Strategy
Knowledge
Domains
Required
Knowledge

9. Knowledge Domains
ACME
Construction
Ltd
Managing risk
and change
Technology
expertise
“Know how”
Understanding
clients and
their needs
Trusted
Relationships

10. Knowledge Maps

11. Adopt the right approach
Self Service
Process
Driven
Communities
of practice
Transfer of
best practice
and
expertise
Explicit
Tacit
Low Human Interaction High Human Interaction

12. Adopt the right approach
Self Service
Process
Driven
Communities
of practice
Transfer of
best practice
and
expertise
Explicit
Tacit
Low Human Interaction High Human Interaction
Technology
Procedure &
Best Practice
Social and
Innovation
Coaching
and
Leadership

13. Capture and organise information
Fit for purpose systems
Taxonomy Development
Information
Governance
Easy to use search
Integration
Single pane of glass

14. Create a
work out loud culture

15. What is working out loud?
• Socialising your work to allow other people in
the organisation to share their experiences or
learn from you.
• If you work in a more open, connected way –
you can build a purposeful network that
makes you more effective and provides access
to more opportunities

16. What is a knowledge platform?

17. Line of
business
databases
Content
management
systems
Data
warehousing
and mining
Document
management
systems
Intranets and extranets Decision support tools Groupware

18. Thank you
alistair.mcleod@waterstons.com
https://www.waterstons.com
07900 270570
@Alistair_McLeod
https://uk.linkedin.com/in/alistairmcleod