The document outlines the UX research process and highlights the importance of collaboration among team members to enhance usability testing outcomes. It discusses the challenges faced, such as time sensitivity and data analysis, and emphasizes the need for structured workflows to efficiently extract insights from both primary and auxiliary data. Ultimately, the document aims to improve team synchronicity, ensuring that all roles—from UX researchers to developers—have access to vital information to make informed design and development decisions.

2. Ritvij Gautam
CEO & Co-founder
TryMyUI

3. Contents:
● A Typical UX Research Process
● Challenges
○ Data Analytics
○ Time Sensitivity
● Team Synchronicity
● Why Do We Need to Collaborate?
● To Usability and Beyond!
○ Walkthrough of TryMyUI Collaborative Analytics

4. ● Create structured user flows for your website and have users navigate through them
● Get video/audio recordings and written responses to questions (PRIMARY RAW DATA)
● Additional data like SUS & SEQ, click streams, & heat-maps (AUXILIARY RAW DATA)
● User researchers watch the videos and create notes of pain points
● Share notes with the team -- they too watch the videos and add notes of their own
● Collate the data, present a list of actionables to the Product Manager/Client,
explain why the changes are necessary
● Relay the changes and desired impact to the Dev team
ITERATE...
A Typical UX Research Process

5. ● Data! = Insights
● Covering the different takeaways from the
results for the different team members.
● Getting people “in on the loop” & “on the
same page”, so that they can “circle back
around” to “re-interpret data”
● Getting all of this done in time for the next
build!
Challenges

6. ● In doing UX research, we often get carried away with
the data collection process. In fact there is a terrible
pre-conceived notion that usability testing is purely a
data collection activity.
● We can collect primary & auxiliary raw usability data,
but if we do not establish an analytical methodology
that drives the way we extract insights from them, we
are simply wasting time.
● The auxiliary data should help you identify patterns
and trends in the primary data, but what you need is a
tool that will help you analyze and interpret it all.
Data Analytics
“Big data is not about the data”
-Gary King, Harvard University

7. Example of Auxiliary Data

8. ● The more tools/vendors/platforms used to manage
the data, the more unwieldy the analytical process.
● The more isolated the team members’ respective
analysis, the more disjointed the analytical
process.
● Analysis that could take a week often takes twice
or thrice the amount of time because of gaps in
communication and the time wasted in between
meetings and follow ups.
“the ultimate inspiration is the deadline”
- Nolan Bushnell, Founder of Atari
Time Sensitivity

9. ● Usability testing data is relevant to your team members in different ways.
● They all need something from it, they view it through different lenses, and they draw
different insights from it.
● Aggregation of these insights will lead us to the treasure we seek!
Team Synchronicity

10. It falls to the UX Researcher to watch all of the results and identify
key findings, judge what is important and what isn’t, and then
persuasively communicate these to decision makers.
To achieve his or her goals, therefore, what the UX Researcher
really needs is a way to easily pinpoint and reference critical,
demonstra- tive moments in the results to back up their arguments
and justify making changes to the design.
UX Researcher
Decision Maker
UI/UX Designer
Developer
Team Synchronicity: UX Researcher

11. The decision-maker’s objective, on the other hand, is to make an
informed decision about the direction of the product roadmap and
which issues will be prioritized over others, based on the topline
analysis of what the pain points are.
What the Decision-maker needs to achieve their goals is an
efficient means of knowing and understanding the issues, and
seeing the evidence needed to green-light changes.
UX Researcher
Decision Maker
UI/UX Designer
Developer
Team Synchronicity: Decision Maker

12. The goal of the designer, for their part, is to see why particular
design elements work or do not work, and then use that
information to create new solutions based on real user behavior.
For the Designer to achieve his or her goals, they need to be able
to directly access the results and witness users interacting with
the product at key junctures and hear their thoughts and
reactions when they run into walls.
UX Researcher
Decision Maker
UI/UX Designer
Developer
Team Synchronicity: UI/UX Designer

13. UX Researcher
Decision Maker
UI/UX Designer
Developer
Team Synchronicity: UI/UX Designer
OkCupid profile creator.

14. The Developer’s role is to determine how & where in the usability
test(and the production code) a functionality issue arises. They
need to see the actions leading up to it so that they can replicate it,
identify it and solve it.
For the Developer to achieve his or her goals, they need to be able
to see the user’s actions leading up to an error and also see which
aspects of recurring user behaviour will dictate the way interactive
elements are coded.
UX Researcher
Decision Maker
UI/UX Designer
Developer
Team Synchronicity: Developer

15. UX Researcher
Decision Maker
UI/UX Designer
Developer
Team Synchronicity: Developer
Serengetee horizontal drop-down menu.

16. It is all about bettering the UX of Usability Testing:
● Collaboration is inevitable. The data will have to reach all members of the team at some
point. So why not optimize our workflow for it?
● Valuable insights with less back and forth
● Increase:
o Relevance of data
o How many insights each unit of data yields
● Decrease:
o Time taken to deliver & implement the suggestions for change
o Entropy and miscommunication within the team
Why do we need to collaborate?

27. More resources:
blog.trymyui.com
trymyui.com/webinar
Webinar replay:
Follow us on Twitter at @trymyui Ritvij Gautam
CEO & Co-founder
TryMyUI
ritvij@trymyui.com
(415) 323-0377
https://www.youtube.com/watch?v=9g05rGMnmYs