This document discusses collaborative knowledge management using the SECI model framework. It introduces the SECI model, which represents the conversion of tacit and explicit knowledge through socialization, externalization, combination, and internalization. An integrated system is proposed that combines a learning management system and digital library with linked data to provide features supporting each SECI process, such as virtual learning spaces, social networks, and assessment tools. It concludes with a case study example of using the system to manage knowledge for a supply chain project.

1. Collaborative Knowledge Management
in Organization from
SECI model Framework
Natapone charsombut, Mr
Joint Researcher
School of Engineering and Technology
AIT - Asian Institute of Technology
natapone@gmail.com
TIIM Conference 2010, 17 jun 10
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2. Outline
Objective
Concept of Knowledge Management
Roles of KM in organization
KM in the age of collaboration
SECI model framework
KM requirements from SECI model
System design
Case study
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3. Objective
To answer this question:
“ How can we manage the
knowledge in the age of
online collaboration ? ”
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4. Concept of Knowledge Management (KM)
The capability of an organization to
• Create new knowledge
• Disseminate through the organization
• Embody into product, service and
system
[Nonaka & Takeuchi, 1995]
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5. Process of KM
Transformation between tacit and explicit
knowledge
I know that …
(explicit)
 Subject, act
 Test score
 Result
I know how …
(tacit)
 Teaching method
 Personality
 Process
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6. Roles of KM in organization
As Knowledge transfer tool
To manage organizational learning
Benefits for applying KM
Encourage sharing of knowledge
Retain intellectual capital
Reduce training time
Reduce redundant work
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7. KM in the age of collaborative information
Knowledge not only be acquired and stored
But also concerns about how it is
• created
• shared
• learned
• Reused
Effect from new technologies
• Web 2.0
• Linked Data
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8. Web 2.0 Interactive Interface
Web 2.0 facilitates user interface for more interactive
information sharing, interoperability, user-centered design
From reader to author
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9. Web 2.0 Definition SLATES
Search: keyword matching search
Links: to connect information together using the model of web link
Authoring: the collaborative work of content, users can create,
update and comment on the web
Tags: to categorize content by adding keyword, usually a single
word description
Extensions: to extend web as an application platform
Signals: syndication technology that notify content updated
[McAfee, 2006] 9

10. Publish through Linked Data structure
Linked Data provides structure of data that links shared data
together as single global database
http://linkeddata.org
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11. Rules of publishing Linked Data
1. Use URIs as names for things
2. Use HTTP URIs so that people can look up those
names
3. When someone looks up a URI, provide useful
information, using the standards (RDF, SPARQL)
4. Include links to other URIs, so that they can
discover more things
[Berners-Lee et. al., 2006]
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12. RDF example
The Resource Description Framework (RDF) model encodes
data in the form of subject, predicate, object triples.
• Subject: http://dig.csail.mit.edu/data#DIG
• Predicate: http://xmlns.com/foaf/0.1/member
• Object: http://www.w3.org/People/Berners-Lee/card#i
The link states that a resource identified by the URI
http://www.w3.org/People/Berners-Lee/card#i is member of
another resource called http://dig.csail.mit.edu/data#DIG.
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13. SECI model framework
SECI model represent the spiral of knowledge conversion between
tacit and explicit knowledge
* ( SECI : Socialization Externalization Combination Internalization)
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14. SECI model components
Socialization: to share tacit knowledge among people in
“social interacting space”
Externalization: to convert from tacit to explicit knowledge
which is understandable and interpretable.
Combination: to integrate different kinds of knowledge
Internalization: to understand explicit knowledge and
embeds into oneself tacit knowledge. The transformed
explicit knowledge becomes a part of individual’s thought
process.
SECI model emphasizes on collaborative learning in an organization
[Nonaka & Takeuchi, 1995] 14

15. KM requirements for Socialization
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Socialization requires:
•virtual space for interaction
Required features:
•Virtual learning space
•Social network
Picture from Flickr by dkuropatwa

16. KM requirements for Externalization
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Externalization requires:
•expression tools
•repository to store explicit
knowledge
Required features:
•learning object creator
•Digital resource creator
•Forum
•Chat
•Blog
Picture from Flickr by dkuropatwa

17. KM requirements for Combination
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Combination requires
•Interoperability, Sharing, Integration
Required features:
•Unified data structure
Picture from Flickr

18. KM requirements for Internalization
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Internalization requires
•Measurement tool to
evaluate knowledge
understanding and
embodying
Required features:
•Assessment
•Evaluation
Picture from Flickr by dkuropatwa

19. System Design
Built from Open source software
Integration of:
• “Learning Management System (LMS) + Digital Library (DL)”
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Systems Requirements Application
LMS Virtual learning space, Social network,
Expression tools, Assessment, Evaluation
Moodle
DL Digital repository, Expression tools Dspace
Linked Data
interface
Interoperability, Sharing, Integration PHP Linked Data
API

20. Why LMS ?
Virtual learning space
Social network
Learning path
Course management
Assessment
Evaluation
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21. Why DL ?
Digital repository
Search & Retrieval
Well categorized
Well described
Well indexed
Resource workflow
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22. Why not CMS ?
Content Management System (CMS)
• Manage document flow in collaborative environment
• Create, Edit and Share resource
• Access control
• Version control
All of main features are provided by LMS and DL
Lacks of capability in term of digital content long-
term preservation, comparing to DL
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23. Abstract architecture of SECI model KM
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24. Application integration
LMS and DL cannot integrate directly
Apply Linked Data structure as an
interface based on RDF
Implement LiLO: Linked Data
Learning Object exchange
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25. Design of SECI model KM
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26. LiLO functions
Linked Data search
Linked Data browser
Linked Data editor
Linked Data publisher
Linked Data importer
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27. Case study
Project initiation: Enhanced Supply Chain
Network
Objective: to define an appropriate tool for
analyzing and developing logistic network
Development process: Brain Storming
Tool: SECI model KM with LiLO added on
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28. Socialization: discussion about the project
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I know
that …
(explicit
)
I
I know
that …
(explicit
)

29. Externalization: collaborate project proposal
Team create proposal together according to each member’s expertise
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Project attributes show that the project is created by Engineering, IT and Finance Dep

30. Combination: Import external resource from
Wikipedia and MIT digital library
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•MIT resource
•Wikipedia resource

31. Internalization: evaluate project alternative
After team’s member have learned about pro & con
of each alternative thoroughly
Team votes for the best solution
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32. Knowledge collaboration on Mobile Device
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• Future Work

33. Time for Socialization!
Questions / Answers
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