Knowledge Management Lecture 4: Models


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4th lecture on Knowledge Management: Knowledge Management models. Describers Nonaka & Takeuchi, Choo, Wig and Boiscot

Published in: Education, Business

Knowledge Management Lecture 4: Models

  1. 1. 4. Knowledge Management Models Knowledge Management Introduction 2008 Lecture Slides Stefan Urbanek Stiivi
  2. 2. Nonaka and Takeuchi
  3. 3. tacit explicit socialization externalization combination internalization (clickable labels) ☛ book p. 53
  4. 4. Socialization back ☚
  5. 5. Socialization sharing face-to-face observation, immitation, practice very effective means of creation and sharing however very limited knowledge remains tacit drawback
  6. 6. Externalization gives visible form to tacit knowledge converts it to explicit makes knowledge shareable back ☚
  7. 7. Combination recombining to a new form synthesis, trend analysis, summary, linking and cross-referencing categorization, tagging creating training material back ☚
  8. 8. Internalization embedding new mental models learning by doing employees know how to do their jobs and tasks differently back ☚
  9. 9. Knowledge Spiral socialization externalization combinationinternalization dialogue learning by doing linking explicit knowledge field building ☛ book p. 57
  10. 10. Choo
  11. 11. next knowing cycle Sense Making Decision Making Knowledge Creating streams of experience external information and knowledge ! this model focuses on ☛ book p. 59
  12. 12. Sense Making ecological change external trigger of internal change enactment construction, rearrangement or removal of content selection and retention interpretation of observed and enacted changes
  13. 13. Bounded Rationality Rationality is bounded when it falls short of omniscience. Failures of omniscience are largely failures of knowing all the alternatives, uncertainty about relevant exogenous events and inability to calculate consequences. ☛ Rational Decision Making in Business Organizations by Simon (link to PDF, 660 kb) Simon, 1978
  14. 14. Bounded Rationality Explained ? ! limited information satisfying behavior shortcuts, rules of thumb, limited evaluation good enough ☛ book p. 61
  15. 15. Wiig
  16. 16. Wiig Model completeness how much relevant knowledge is available connectedness well understood relations between knowledge objects congruency all facts and links are consistent perspective and purpose
  17. 17. Semantic Network represents semantic (meaning) relations between the concepts try following to get the idea: ☛ Word Net ☛ VisuWords ☛ book p. 62
  18. 18. Three Forms of Knowledge public knowledge explicit, taught and routinely shared, available in public domain shared expertise proprietary held by knowledge workers, shared in their work personal knowledge
  19. 19. Types of Knowledge factual deals with data, measurements and readings conceptual systems, concepts and perspectives expectational judgements, hypotheses methodological reasoning, strategies
  20. 20. Wiig KM Matrix Form TypeTypeTypeType Form factual conceptual expectational methodological public ****shared **** personal **** *intentionally left blank for a thought exercise ☛ book p. 65
  21. 21. Boisot
  22. 22. I-Space