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4. Knowledge
Management
Models
Knowledge Management Introduction
2008 Lecture Slides
Stefan Urbanek
stefan.urbanek@gmail.c...
Nonaka and
Takeuchi
tacit
explicit
socialization
externalization
combination
internalization
(clickable labels) ☛ book p. 53
Socialization
back ☚
Socialization
sharing face-to-face
observation, immitation, practice
very effective means of creation and sharing
however ...
Externalization
gives visible form to tacit knowledge
converts it to explicit
makes knowledge shareable
back ☚
Combination
recombining to a new form
synthesis, trend analysis, summary, linking and cross-referencing
categorization, ta...
Internalization
embedding new mental models
learning by doing
employees know how to do their jobs and
tasks differently
ba...
Knowledge Spiral
socialization externalization
combinationinternalization
dialogue
learning by doing
linking explicit
know...
Choo
next knowing
cycle
Sense
Making
Decision
Making
Knowledge
Creating
streams of
experience
external
information and
knowledg...
Sense Making
ecological change
external trigger of internal change
enactment
construction, rearrangement or removal of con...
Bounded Rationality
Rationality is bounded when it falls short of omniscience.
Failures of omniscience are largely failure...
Bounded Rationality
Explained
? !
limited
information
satisfying
behavior
shortcuts, rules of thumb,
limited evaluation
go...
Wiig
Wiig Model
completeness
how much relevant knowledge is available
connectedness
well understood relations between knowledge...
Semantic Network
represents semantic (meaning)
relations between the concepts
try following to get the idea:
☛ Word Net wo...
Three Forms of
Knowledge
public knowledge
explicit, taught and routinely shared, available in public domain
shared experti...
Types of Knowledge
factual
deals with data, measurements and readings
conceptual
systems, concepts and perspectives
expect...
Wiig KM Matrix
Form
TypeTypeTypeType
Form
factual conceptual expectational methodological
public
****shared ****
personal
...
Boisot
I-Space
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Knowledge Management Lecture 4: Models

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4th lecture on Knowledge Management: Knowledge Management models. Describers Nonaka & Takeuchi, Choo, Wig and Boiscot

Published in: Education, Business
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Knowledge Management Lecture 4: Models

  1. 1. 4. Knowledge Management Models Knowledge Management Introduction 2008 Lecture Slides Stefan Urbanek stefan.urbanek@gmail.com http://stiivi.com Stiivi
  2. 2. Nonaka and Takeuchi
  3. 3. tacit explicit socialization externalization combination internalization (clickable labels) ☛ book p. 53
  4. 4. Socialization back ☚
  5. 5. Socialization sharing face-to-face observation, immitation, practice very effective means of creation and sharing however very limited knowledge remains tacit drawback
  6. 6. Externalization gives visible form to tacit knowledge converts it to explicit makes knowledge shareable back ☚
  7. 7. Combination recombining to a new form synthesis, trend analysis, summary, linking and cross-referencing categorization, tagging creating training material back ☚
  8. 8. Internalization embedding new mental models learning by doing employees know how to do their jobs and tasks differently back ☚
  9. 9. Knowledge Spiral socialization externalization combinationinternalization dialogue learning by doing linking explicit knowledge field building ☛ book p. 57
  10. 10. Choo
  11. 11. next knowing cycle Sense Making Decision Making Knowledge Creating streams of experience external information and knowledge ! this model focuses on ☛ book p. 59
  12. 12. Sense Making ecological change external trigger of internal change enactment construction, rearrangement or removal of content selection and retention interpretation of observed and enacted changes
  13. 13. Bounded Rationality Rationality is bounded when it falls short of omniscience. Failures of omniscience are largely failures of knowing all the alternatives, uncertainty about relevant exogenous events and inability to calculate consequences. ☛ Rational Decision Making in Business Organizations by Simon (link to PDF, 660 kb) Simon, 1978
  14. 14. Bounded Rationality Explained ? ! limited information satisfying behavior shortcuts, rules of thumb, limited evaluation good enough ☛ book p. 61
  15. 15. Wiig
  16. 16. Wiig Model completeness how much relevant knowledge is available connectedness well understood relations between knowledge objects congruency all facts and links are consistent perspective and purpose
  17. 17. Semantic Network represents semantic (meaning) relations between the concepts try following to get the idea: ☛ Word Net wordnet.princeton.edu ☛ VisuWords www.visuwords.com ☛ book p. 62
  18. 18. Three Forms of Knowledge public knowledge explicit, taught and routinely shared, available in public domain shared expertise proprietary held by knowledge workers, shared in their work personal knowledge
  19. 19. Types of Knowledge factual deals with data, measurements and readings conceptual systems, concepts and perspectives expectational judgements, hypotheses methodological reasoning, strategies
  20. 20. Wiig KM Matrix Form TypeTypeTypeType Form factual conceptual expectational methodological public ****shared **** personal **** *intentionally left blank for a thought exercise ☛ book p. 65
  21. 21. Boisot
  22. 22. I-Space

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