The document outlines five effective coaching habits: 1) Engage hearts and minds by empowering the coachee through awareness and accountability; 2) Raise awareness of strengths and weaknesses to build responsibility and ownership; 3) Ask powerful questions to clarify goals, challenges, and strategies for action; 4) Look for coaching opportunities when learning is needed and the coachee is open to change; 5) Create a judgement-free zone where the coachee feels heard through active listening without assumptions. The habits are designed to unlock a coachee's potential through learning rather than teaching.

1. Coaching for Success:
Five Habits of Effective Coaching

2. Objectives
1. Define coaching
2. Increase coaching knowledge by learning five effective
coaching practices
3. Explore how to apply the five coaching practices
4. Identify opportunities to coach
Introduction
2

3. Five Habits of Effective Coaching
1. Engage Hearts and Minds
2. Raise awareness and build responsibility
3. Ask Powerful questions
4. Look and listen for coaching opportunities
5. Create an assumption and judge free zone
Introduction continued
3

4. Introduction continued
What is coaching?
4

5. “Coaching is unlocking a persons potential to
maximize their own performance. It’s helping them
learn rather than teaching them.”
Timothy Gallaway, Harvard Educationalist
Introduction continued
5

6. A Coaching Model
Introduction continued
The Gap
Present Future
Strategies
Actions
Obstacles/Challenges
6

7. 1. The Who
2. The What
1. Engage the Hearts and Minds
7

8. “The Who”
Engage the Hearts and Minds continued
Coachee
8

9. “The What”
=
Engage the Hearts and Minds
continued
Raise Awareness
+
Build Responsibility
Empowerment
+
Accountability
Coach Coachee
9

10.  Awareness creates the opportunity for change
2. Raise Awareness and Build
Responsibility
10

11. The Value of Awareness
“I am able to control only that of which I am aware.
That of which I am unaware controls me. Awareness
empowers me.”
John Whitmore
Raise Awareness and Build
Responsibility continued
11

12.  Responsibility leads to ownership and accountability
• Chosen responsibility versus imposed responsibility.
Raise Awareness and Build
Responsibility continued
12

13.  Clarify purpose or focus of coaching opportunity
 Learn what’s going on (successes, challenges,
thought process, feelings)
 Engage to explore alternatives and strategies to
take action
 Gain agreement and commitment to increase
accountability
3. Ask Powerful Questions
13

14.  Criterion for Coaching
 Opportunities to Coach
 Coach for Success
 Coach for Improvement
4. Look and Listen for Coaching
Opportunities
14

15. Criterion for Coaching
 When a situation is not a crisis
 When there is a learning opportunity
 Knowledge, skills, behavior, abilities
 Open to change
 Open to feedback
 Willing to take responsibility
Look and Listen for Coaching Opportunities
continued
15

16. Opportunities to Coach:
 Observations
 Performance indicators
 New role, new goal, new task
 Ask permission
 Employee seeks coaching
Look and Listen for Coaching
Opportunities continued
16

17. Coach for Success (Proactive):
 New goal
 New or challenging situations
 New job or project responsibility
 New task or assignment
Look and Listen for Coaching
Opportunities continued
17

18. Coach for Improvement (Reactive):
 Not meeting performance expectations
 Unacceptable work habits
Look and Listen for Coaching
Opportunities continued
18

19. Essential to Assumption and Judge Free Zone
 Actively listening
 Ask first, don’t assume
 Don’t judge ideas, suggestions, responses
5. Assumption and Judge Free Zone
19

20. Carol Heady, President
Learning and Performance Solutions
www.learningandperformancesolutions.com
845-226-8047
carol@learningandperformancesolutions.com
20