Coaching is a development tool used by managers to provide feedback to employees and improve performance. It involves having face-to-face, casual conversations where the manager prompts self-discovery and focuses on business and process-related topics. Effective coaching is timely, consistent, results-oriented, direct but gentle, and honest. When coaching, managers should congratulate positive behavior, outline expectations, analyze opportunities for improvement, communicate benefits, and have the employee commit to action.
Katy Wilburn lead the third session of the day at the 6th annual Voluntas conference. Her presentation focused on hot to reach customer goals using research design/methods and analysis.
Discover Katy's top seven tips now.
RSVP to the next meetup at http://retechto.ca/
As seen on CBC and in the Financial Post, iBidBroker.com is Canada's first site designed to connect sellers with the real estate agent of their choice. Ajay will hold an interactive Q&A and share his experiences in launching this site, the massive public response and his thoughts on current issues affecting the industry.
Filmed at the Real Estate Technology Toronto meetup, GTA's largest discussion group for real estate professionals, on July 13, 2010.
A quick reference for anyone who works with clients who don't really have time to clearly define their problems but still wants to get results and get them quickly.
Ken Sandy - Ten tips to lead as a PM through influenceProduct Anonymous
Product managers are under pressure to drive results, but cannot wield direct power or authority to achieve their objectives. If you don't know how to influence people at all levels of the organization, how will you create the best possible product? In this talk, Ken Sandy shares ten techniques from The Influential Product Manager that product managers can immediately apply at each stage of the product life cycle to achieve the best outcome for the customer and their organization.
Checklist:10 Copywriting Secrets That ConvertDale Odeyemi
A Checklist for the free guide (10 Copywriting Secrets That Convert.)
Use this summary checklist to review your own copy and to refer back to whenever you need to refresh your skills.
Katy Wilburn lead the third session of the day at the 6th annual Voluntas conference. Her presentation focused on hot to reach customer goals using research design/methods and analysis.
Discover Katy's top seven tips now.
RSVP to the next meetup at http://retechto.ca/
As seen on CBC and in the Financial Post, iBidBroker.com is Canada's first site designed to connect sellers with the real estate agent of their choice. Ajay will hold an interactive Q&A and share his experiences in launching this site, the massive public response and his thoughts on current issues affecting the industry.
Filmed at the Real Estate Technology Toronto meetup, GTA's largest discussion group for real estate professionals, on July 13, 2010.
A quick reference for anyone who works with clients who don't really have time to clearly define their problems but still wants to get results and get them quickly.
Ken Sandy - Ten tips to lead as a PM through influenceProduct Anonymous
Product managers are under pressure to drive results, but cannot wield direct power or authority to achieve their objectives. If you don't know how to influence people at all levels of the organization, how will you create the best possible product? In this talk, Ken Sandy shares ten techniques from The Influential Product Manager that product managers can immediately apply at each stage of the product life cycle to achieve the best outcome for the customer and their organization.
Checklist:10 Copywriting Secrets That ConvertDale Odeyemi
A Checklist for the free guide (10 Copywriting Secrets That Convert.)
Use this summary checklist to review your own copy and to refer back to whenever you need to refresh your skills.
An example of our orientation process for new sales development reps. Our focus on simplicity and clarity in communication enables our people to achieve superior results. We walk each new hire through our philosophy and expectations, laying the foundation for successful communication.
4 User Experience Questions to Include in Your Next UX SurveySogolytics
Make the most of every outreach by using key questions to target opportunities for improvement in your users' experience. If you don't know what's wrong (or right!), how can you decide where to spend your time and energy? Make the most of your resources by using smart surveys to uncover insights.
The 8 Best practices for a Better Customer ServiceFreshdesk Inc.
Ever woken up to an angry customer at 3 in the morning, and wondered if there was a better way? Learn the best practices of setting up support channels, prioritizing issues, managing SLAs, creating a powerful self-service experience, and more.
Slide deck from Nordic Testing Days Keynote where I talk about effective behaviours for employees who want to remain relevant and employable.
If you want to be looked at for promotion, extra responsibility and career development then these behaviours will help you.
I presented an hour session on overcoming objections at Richard Mulvey's Power Series in Cape Town (21 April), Durban (22 April 2015) and Johannesburg (23 April 2015).
Saying No to the CEO: A Deep Look at Independent Teams - Adam TelferWooga
GDC Europe 2015
Truly independent teams within a game studio are an interesting idea. Wooga, Supercell and others have promoted having this type of structure. Each team having full ownership over decisions in their game. Teams saying no to the rest of the company when they believe in a product. This all sounds great on paper, but what happens in practice? Adam Telfer goes into details of the ups and downs of working in an independent culture. How Wooga has adapted its processes through the years. A culture where you have full control, but also full responsibility.
Supporting customers doesn’t have to suck. In fact, with Freshdesk Arcade, you can actually let your agents have fun and compete to resolve customer issues all day. Jump in and learn the how, what and why of turning your customer support into a game.
An example of our orientation process for new sales development reps. Our focus on simplicity and clarity in communication enables our people to achieve superior results. We walk each new hire through our philosophy and expectations, laying the foundation for successful communication.
4 User Experience Questions to Include in Your Next UX SurveySogolytics
Make the most of every outreach by using key questions to target opportunities for improvement in your users' experience. If you don't know what's wrong (or right!), how can you decide where to spend your time and energy? Make the most of your resources by using smart surveys to uncover insights.
The 8 Best practices for a Better Customer ServiceFreshdesk Inc.
Ever woken up to an angry customer at 3 in the morning, and wondered if there was a better way? Learn the best practices of setting up support channels, prioritizing issues, managing SLAs, creating a powerful self-service experience, and more.
Slide deck from Nordic Testing Days Keynote where I talk about effective behaviours for employees who want to remain relevant and employable.
If you want to be looked at for promotion, extra responsibility and career development then these behaviours will help you.
I presented an hour session on overcoming objections at Richard Mulvey's Power Series in Cape Town (21 April), Durban (22 April 2015) and Johannesburg (23 April 2015).
Saying No to the CEO: A Deep Look at Independent Teams - Adam TelferWooga
GDC Europe 2015
Truly independent teams within a game studio are an interesting idea. Wooga, Supercell and others have promoted having this type of structure. Each team having full ownership over decisions in their game. Teams saying no to the rest of the company when they believe in a product. This all sounds great on paper, but what happens in practice? Adam Telfer goes into details of the ups and downs of working in an independent culture. How Wooga has adapted its processes through the years. A culture where you have full control, but also full responsibility.
Supporting customers doesn’t have to suck. In fact, with Freshdesk Arcade, you can actually let your agents have fun and compete to resolve customer issues all day. Jump in and learn the how, what and why of turning your customer support into a game.
This presentation on coaching and mentoring gives you a greater understanding of the benefits of coaching as well as the benefits of mentoring. The mentoring techniques are a great value add for managers who manage large teams, especially coaching and mentoring skills.
ReadySetPresent (Coaching PowerPoint Presentation Content): 100+ PowerPoint presentation content slides. Being capable of coaching is an important skill that can transform a manager’s scope of influence. 100+ PowerPoint presentation content slides. Coaching PowerPoint Presentation Content slides include topics such as: 25 slides on the characteristics and skills of coaches, Benefits of coaching, techniques for coaching, 8 slides on the "we need to talk" coaching meeting, 10 slides on dealing with poor performance, avoiding coaching pitfalls, 20 slides on the 6- step coaching model, a 1 minute guide to praise/reprimands, discussing recurring problems, 20+ slides on modeling coaching behavior, building a coaching atmosphere and assessing your coaching style. Learn how to utilize open and closed questions, how to's and more!
Is it the coach’s job to support the client to achieve happiness and satisfaction or to give the client options from which to choose?
What are the coach’s responsibilities and what are the client’s responsibilities before, during, and after coaching?
Can a coach help the client achieve happiness?
This program teaches managers how to convert their conversation into coaching conversation. Imbed it in their day to day conversation with teams to ensure high performance, ownership and engagement amongst the team.
This program focuses on What, Why and How of Coaching. Easy to learn, understand and apply.
Collaborative Coaching
Is it the coach’s job to support the client to achieve happiness and satisfaction or to give the client options from which to choose?
What are the coach’s responsibilities and what are the client’s responsibilities before, during, and after coaching?
Can a coach help the client achieve happiness?
Barry Schwartz’s video Paradox of Choice set an interesting perspective that if you have low expectations you will be happier. That could be understood in the reverse as high achievers have higher levels of frustration because they do have high expectations for themselves and others. People who want to work with a coach are usually high achievers. So what is a Collaborative Coach to do in helping clients’ achieve happiness; help them set low expectations?
Coaching Michigan's Workforce by Jamie Flinchbaugh, Lean Learning CenterJamie Flinchbaugh
A presentation on coaching's role in workforce development and how to apply standard work for coaching, provided via webinar for the Michigan Lean Consortium in May 2010.
Brief Summary of the Product Owner Guidebook.
This presentation will give ideas about what you will get from this book.
This book is organized into ten Chapters,
Chapter 01: Leadership Contribution to Product Management
Chapter 02: Customer Contribution to Product Management
Chapter 03: Technology Contribution to Product Management
Chapter 04: Organizational Cultural contribution to Product Management
Chapter 05: High-Performance team contribution to Product Management
Chapter 06: User Experience in Product Management
Chapter 07: Process Contribution to Product Management
Chapter 08: Marketing Management Contribution to Product Management
Chapter 09: Case Studies & Learning
Chapter 10: Conclusion
Being a Cultural Warrior: 3 Proven Practices for Driving Engagement and Effic...Snag
Whatever your organization is designed to deliver, whether it’s a product or a service, you will win or lose based on how well your people are able to work and perform as a team. If you have have the best processes in the world, but your people don’t really care, you can be good, but you will never be awesome. And if you aren’t after awesome, what are you after?
With extensive experience in the manufacturing biz, Beau Groover, the former Director of Lean Supply Chain with Serta Simmons Bedding and Founder and President of The Effective Syndicate, will share what he’s learned from two decades in the service industry that will help you align your people, processes and products ... and make your business thrive.
Check out our joint presentation, ‘Being a Cultural Warrior,’ with TalentStream and Beau Groover to:
-- Define clearly what the vision, mission and values are that represent your brand and motivate your team
-- Uncover how to effectively evaluate your team … and yourself
-- Understand what being a Cultural Warrior looks like, the strategy to get there, and how it'll improve customer service from the ground up
-- Get tips on how to improve process efficiency and produce highly predictable results
-- Learn how to develop a successful organizational structure, including succession planning, leadership development and teamwork coaching
Presentations Skills - A basic overview of what to include in start-up presentation, critical presentation skills and how to prepare for the questions asked by the panel of judges. This presentation was to created for Al Fikra national business plan competition in Qatar.
Goal setting for the new year and Sales Planning for a great sales year. It includes many cartoons from Gapingvoid; quotes from Zig Ziglar; and many different theories on Goals Setting. There is no right or wrong; just do it.
Life Coaching PowerPoint Presentation SlidesSlideTeam
Life Coaching PowerPoint Presentation Slides features a highly visual format that is easy-to-follow. This business life coaching PPT template deck kicks off with an analysis of the current position of the company. You can showcase your findings related to the current year’s workforce turnover. Represent the total and voluntary yearly employee turnover trend or for every four months. Our designers have included ample data visualization tools to aid easy explanation. Your audience can develop a deeper understanding of the subject using this corporate coaching PowerPoint presentation. Our PPT slideshow helps you in putting forth a life coaching need assessment. You can explain the whole training lifecycle with the help of this leadership coaching PowerPoint theme. Elucidate the goals and objectives that form the primary reason for business mentoring. Briefly portray the life coaching process using a linear diagram. So, hit the download icon and begin instant personalizing. https://bit.ly/2KuAap8
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