Tech-support emails are nothing new, and neither are these tips. But they still hold good and they can still help you write better emails.

1. Five tips for writing the
perfect tech support email
Tech-support emails are nothing new, and neither are
these tips. But they still hold good and they can still
help you write better emails.

2. Tip #1
Examine the problem from
every point of view
- Don’t make assumptions
- Read the complaint over and over
again

3. Tip #2
Try the solution out
yourself
- Solutions maybe outdated
- Even the slightest missteps can
turn a satisfied customer into an
irate one.

4. Tip #3
Put yourself in their shoes
- Respect what might seem a trivial
issue for you
- Get personal

5. Tip #4
Check for grammatical
errors
- Put in a little effort
- Use a spellchecker or a tool like
Grammarly

6. Tip #5
Think twice before saying
no
- Try suggesting workarounds
- Make sure you don’t say a hard no

7. Find More Great Content
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twitter.com/freshdesk
blog.freshdesk.com
linkedin.com/company/freshdesk