The document outlines the concept of coaching, emphasizing its benefits for individuals and organizations, including enhanced performance and stronger relationships. It describes various interpersonal styles—such as 'tough battler', 'logical thinker', and 'friendly helper'—and their respective strengths and weaknesses in communication. Additionally, a retention formula is presented, highlighting the factors necessary for successful change: personal desire, a clear vision, practical steps, and the cost of change.

1. COACH
TO RETAIN
Business Communication Coach
www.facebook.com/jackychua.coach

2. What Is Coaching?
Directive Non-directive
Low Skill High Skill
High Will
Train
Guide
Coach
Delegate
Low Will
Direct
Redeploy
Motivate
Excite

3. Benefit of Coaching for Individuals
Greater ownership and responsibility
Generates improvements in performance
Helps identify solutions to specific work-related issue
Increased openness to personal learning and development

4. Benefit of Coaching for Organizations
Intrinsically motivates people
Higher organizational performance and productivity
Improves relationships between people and departments
Demonstrates commitment to individuals
and their development

5. A state is how matter behaves under specific condition.

8. Pure Interpersonal Styles
Requires no psychometric training
Can be applied across organizational cultures
Angle of approach to empower people

9. Tough
Battler
Logical
Thinker
Friendly
Helper

10. Pure Interpersonal Styles
Tough Battler
Sees Logical Thinker as
Strengths
Good at handling information.
Getting organized. A resource.
Weaknesses
Too logical, rule-bound.
Concerned with procedure, not result.

11. Pure Interpersonal Styles
Tough Battler
Sees Friendly Helper as
Strengths
Positive, good to work with.
Nice to have around. Not a threat.
Weaknesses
Soft, too trusting, ineffective.
Easy to push around or manipulate.

12. Pure Interpersonal Styles
Logical Thinker
Sees Tough Battler as
Strengths
Self-assured, strong.
Resourceful and very energetic.
Weaknesses
Too pushy, emotional, and impulsive.
Only concerned with winning.

13. Pure Interpersonal Styles
Logical Thinker
Sees Friendly Helper as
Strengths
Cooperative, inclusive.
Easy to get along with.
Weaknesses
Not organized, irrational, sentimental.
Too concerned with people.

14. Pure Interpersonal Styles
Friendly Helper
Sees Logical Thinker as
Strengths
Authoritative, well-informed, reliable.
Possibly intellectual.
Weaknesses
Cold, unfriendly.
More interested in ideas over people.

15. Pure Interpersonal Styles
Friendly Helper
Sees Tough Battler as
Strengths
Strong, committed, concerned to do well.
Likes to get the job done.
Weaknesses
Pushy, uncaring.
Self-centered.

16. Pure Interpersonal Styles
Influencing
Logical Thinker
Influence through
Presenting facts and logics.
Swamping with details.
Influence by
Quoting rules and regulations
Intellectual debates.

17. Pure Interpersonal Styles
Influencing
Tough Battler
Influence through
Giving orders, repetition.
Challenges and threats.
Influence by
Ego-stroking, agreeing.
Throwing challenges.

18. Pure Interpersonal Styles
Influencing
Friendly Helper
Influence through
Appeasing, making friends.
Trading favors.
Influence by
Friendliness, gaining sympathy.
Assurance, giving favors.

19. Retention Formula
D x V x P > C
D personal desire to change or level of dissatisfaction
with current situation
V a clear personal vision of how it will be once
change is achieved
P the practical steps necessary to take to
make change happen
C the cost of achieving change successfully

20. Connect With Me
www.facebook.com/JackyChua.Coach