Challenge: Improve organizational capabilities to be able to adopt cloud computing.
Solution: Create awareness around cloud computing and train 1,500 people to build the right competencies and skills.
Results: Workforce acquired the appropriate skills and competencies to support ING in attaining the benefits of cloud computing.
This case study provided insight in how ING Group used a corporate cloud training program, facilitated by ITpreneurs, supported by the Cloud Credential Council and using the CompTIA Cloud Essentials exam.
Download a copy at www.cloudcredential.org
This presentation contains trends and analysis of Officeof the CIO areas (PPM, Demand mng, IT Governance methodologies & tools), Outsourcing decisions, and Mobile strategies.
This case study provided insight in how ING Group used a corporate cloud training program, facilitated by ITpreneurs, supported by the Cloud Credential Council and using the CompTIA Cloud Essentials exam.
Download a copy at www.cloudcredential.org
This presentation contains trends and analysis of Officeof the CIO areas (PPM, Demand mng, IT Governance methodologies & tools), Outsourcing decisions, and Mobile strategies.
Webinar presentation--A Framework for Enterprise Adoption of Virtual Worlds--by Rob Edmonds of Virtual Worlds @ Work, a research initiative of SRI Consulting Business Intelligence (a spin out from SRI International, formerly Stanford Research Institute) in Menlo Park, in Silicon Valley
IT Executive MBA - Leading Innovation in a Digital WorldHadrienDucAdelit
Telecom Ecole de Management and the Institut Mines-Télécom launch its IT Executive
MBA untitled Leading Innovation in a Digital World.
This innovative program targets managers (three years working experience minimum) who
seek the necessary skills to ensure their career will evolve inside their companies to become
the leaders they want to be.
This IT Executive MBA goes back to the origins of the great American MBAs that grew
out of the technological universities. Like these great institutions, Telecom Ecole de
Managemnet, benefits from its unique position in France as THE management school in
Institut Mines-Telecom. Marc Picornell, CTO at HP France, explains: “to boost my career, I
looked for an Executive MBA that combines management and innovation. Unfortunately, the
only MBA programs having this approach are available in the United States, which was not
really convenient for me. I finally found the gem I wanted with the EMBA at Telecom Ecole
de Management”.
Leadership, Management Competencies, Strategic Capabilities and Innovation are the
leitmotivs of this international program (seminars in India, Finland and the USA are an
integral part of the program). The courses will be given in English in Paris, starting in
September 2012.
Cloud computing is the provision of dynamically scalable and often virtualised resources as a service over the internet (public cloud) or intranet (private cloud)
Track Keynote for the Enterprise Modernization Track at the IBM Rational Software Conference 2009
Everyone is well aware that we are in tough economic times right now. However, these difficult times also present opportunities for companies that can quickly adapt to these changing conditions. When you look at what inhibits companies from being as agile as they would like, IT is often cited as a problem area. While there can be many root causes, among the most important are (1) a reliance on fragile legacy applications about which companies have a limited understanding, (2) development staff that are not sufficiently productive, and (3) disconnected team infrastructures that inhibit collaboration and traceability. These problems limit your organization's flexibility. They are costing you money. And they tie up resources that could otherwise focus on new business to bring in more revenue. This track will showcase IBM Rational's Enterprise Modernization solutions that enable organizations to: reduce project risk by managing and extracting value from their application portfolio, exploit new technologies to deliver more flexible business solutions, empower new and existing IT staff to build multi-platform applications, increase productivity with a modern software delivery platform, and improve development efficiency and collaboration by unifying multiple teams.
Guerilla Marketing of Enterprise Architecture ManagementChristian Kählig
Marketing Enterprise Architecture Management is hard. This presentation deals with effective marketing building blocks to make your initiative successful. This does not mean you need a lot of money. Guerilla marketing allows you to achieve big results with only little resources.
A top issue with IT service and support organizations today is how to drive greater business
value from SAP solutions. Most often, the degree of value is directly tied to the decisions
business leaders make on which SAP projects, enhancements, and new solutions they will ask
IT to deliver to their organizations. This presentation will dive into today\'s challenges facing
CIOs, technology delivery executives, and IT project managers: How do you balance the
customers\' demands for SAP enhancements against finite technical resources and managing the
IT portfolio? How do you build close, sustainable relationships with business leaders in order to
drive greater influence on the strategic direction of SAP within their operations? What changes
need to be made within IT itself (organizational structure, job roles, skills) in order to move
from an "order-taker" to a valued partner? This presentation will explore the role of the IT
business partner within Day & Zimmermann - the many successes achieved and challenges
faced in influencing the strategic direction of SAP within its businesses. The presentation will
provide detail on how Day & Zimmermann\'s IT business partners work with executive teams,
their sphere of influence on business and IT decision-making, and driving ownership together
with the interpersonal skills, organizational structure, and IT processes required for strategic
alignment between IT and business stakeholders.
Pepperweed Consulting is a leader in IT integration working with Fortune 500 clients and government agencies to deliver IT as an aligned, strategic business service.
As an HP Software Platinum partner and the largest global provider of HP software support, Pepperweed can meet a full range of IT integration challenges.
Building Blocks: Business Architecture, Best's Review, June 2010Gates Ouimette
#Businessarchitecture helps #carriers close the “#integration gap” between IT and the business.
Capturing your business architecture today will provide better #transparency into #operational and #technology investments.
Webinar presentation--A Framework for Enterprise Adoption of Virtual Worlds--by Rob Edmonds of Virtual Worlds @ Work, a research initiative of SRI Consulting Business Intelligence (a spin out from SRI International, formerly Stanford Research Institute) in Menlo Park, in Silicon Valley
IT Executive MBA - Leading Innovation in a Digital WorldHadrienDucAdelit
Telecom Ecole de Management and the Institut Mines-Télécom launch its IT Executive
MBA untitled Leading Innovation in a Digital World.
This innovative program targets managers (three years working experience minimum) who
seek the necessary skills to ensure their career will evolve inside their companies to become
the leaders they want to be.
This IT Executive MBA goes back to the origins of the great American MBAs that grew
out of the technological universities. Like these great institutions, Telecom Ecole de
Managemnet, benefits from its unique position in France as THE management school in
Institut Mines-Telecom. Marc Picornell, CTO at HP France, explains: “to boost my career, I
looked for an Executive MBA that combines management and innovation. Unfortunately, the
only MBA programs having this approach are available in the United States, which was not
really convenient for me. I finally found the gem I wanted with the EMBA at Telecom Ecole
de Management”.
Leadership, Management Competencies, Strategic Capabilities and Innovation are the
leitmotivs of this international program (seminars in India, Finland and the USA are an
integral part of the program). The courses will be given in English in Paris, starting in
September 2012.
Cloud computing is the provision of dynamically scalable and often virtualised resources as a service over the internet (public cloud) or intranet (private cloud)
Track Keynote for the Enterprise Modernization Track at the IBM Rational Software Conference 2009
Everyone is well aware that we are in tough economic times right now. However, these difficult times also present opportunities for companies that can quickly adapt to these changing conditions. When you look at what inhibits companies from being as agile as they would like, IT is often cited as a problem area. While there can be many root causes, among the most important are (1) a reliance on fragile legacy applications about which companies have a limited understanding, (2) development staff that are not sufficiently productive, and (3) disconnected team infrastructures that inhibit collaboration and traceability. These problems limit your organization's flexibility. They are costing you money. And they tie up resources that could otherwise focus on new business to bring in more revenue. This track will showcase IBM Rational's Enterprise Modernization solutions that enable organizations to: reduce project risk by managing and extracting value from their application portfolio, exploit new technologies to deliver more flexible business solutions, empower new and existing IT staff to build multi-platform applications, increase productivity with a modern software delivery platform, and improve development efficiency and collaboration by unifying multiple teams.
Guerilla Marketing of Enterprise Architecture ManagementChristian Kählig
Marketing Enterprise Architecture Management is hard. This presentation deals with effective marketing building blocks to make your initiative successful. This does not mean you need a lot of money. Guerilla marketing allows you to achieve big results with only little resources.
A top issue with IT service and support organizations today is how to drive greater business
value from SAP solutions. Most often, the degree of value is directly tied to the decisions
business leaders make on which SAP projects, enhancements, and new solutions they will ask
IT to deliver to their organizations. This presentation will dive into today\'s challenges facing
CIOs, technology delivery executives, and IT project managers: How do you balance the
customers\' demands for SAP enhancements against finite technical resources and managing the
IT portfolio? How do you build close, sustainable relationships with business leaders in order to
drive greater influence on the strategic direction of SAP within their operations? What changes
need to be made within IT itself (organizational structure, job roles, skills) in order to move
from an "order-taker" to a valued partner? This presentation will explore the role of the IT
business partner within Day & Zimmermann - the many successes achieved and challenges
faced in influencing the strategic direction of SAP within its businesses. The presentation will
provide detail on how Day & Zimmermann\'s IT business partners work with executive teams,
their sphere of influence on business and IT decision-making, and driving ownership together
with the interpersonal skills, organizational structure, and IT processes required for strategic
alignment between IT and business stakeholders.
Pepperweed Consulting is a leader in IT integration working with Fortune 500 clients and government agencies to deliver IT as an aligned, strategic business service.
As an HP Software Platinum partner and the largest global provider of HP software support, Pepperweed can meet a full range of IT integration challenges.
Building Blocks: Business Architecture, Best's Review, June 2010Gates Ouimette
#Businessarchitecture helps #carriers close the “#integration gap” between IT and the business.
Capturing your business architecture today will provide better #transparency into #operational and #technology investments.
Falha na em protocolo de provedires permite a hackers mal intencionados sequestrar grande quantidade de informações nunca antes imaginada e adulterá-las antes que cheguem a seu destino.
Will They Blend? - Agile, TOGAF and Enterprise ArchitectureITpreneurs
Do you offer TOGAF / EA / Agile training or consulting?
Is TOGAF really the best approach for enterprise architecture? Danny Greefhorst will provide insight into these questions by showing how agile, enterprise architecture and TOGAF relate and overlap.
Content by Danny Greefhorst
What's covered:
- The TOGAF Approach to EA
- Do Agile, EA and TOGAF Relate?
- Do Agile, EA and TOGAF Overlap?
- When to Use Which Framework
- How to Generate More Business by using Agile, EA and TOGAF
Learn the essentials of shopping cart abandonment, learn how to compute your the abandonment rate for your ecommerce site and gain valuable insights for increase conversion through web site optimization and email retargeting.
Client Summary: ING
Challenge: Improve organizational capabilities to be able to adopt cloud computing.
Solution: Create awareness around cloud computing and train 1,500 people to build the right competencies and skills.
Results: Workforce acquired the appropriate skills and competencies to support ING in attaining the benefits of cloud computing.
This presentation was used to support my lecture (and yes it was just a lot of me talking) on how we need to get back to basics...in many ways. And one of the main reasons being that the training department, with it's legacy beliefs, is no longer providing value.
The slides probably won't mean much on their own. However, if they are enough to make you a little more curious then feel free to reach out. I love talking about this stuff :) @bschlenker
Get your people ready For Cloud ComputingITpreneurs
Cloud computing is changing the way we work and the way we engage with our customer. Virtually every organization is now exploring their potential for cloud computing, searching for a higher agility, scalability and even new business opportunities.
With the help of cloud computing working becomes more socially interactive and unconstrained to location and time. However, many organizations are still struggling to adopt cloud computing to their full advantage, not anticipating the impact it has on the complete organization. Fear and uncertainty, as a result of a lack of a basic understanding of cloud computing often provokes internal resistance to change.
To help corporations overcome these challenges ITpreneurs, together with a review board of industry-leading organizations (including ING Group, Cisco, EMC, HP, IBM and Virtual Clarity) developed the Cloud Certification Program for IT professionals.
The cloud computing market is growing rapidly, and the latest Gartner Hype Cycle shows that the hype around it has recently transformed into reality. In fact, eighty percent of Fortune 1000 companies are adopting cloud-operating models.
Cloud has significant implications on many roles within an organization and on IT service management. These implications on service management are increasing the discussions around the application and relevance of ITIL in cloud environments.
Organizations and professionals are looking to:
Develop cloud competencies to adopt cloud computing
Understand how cloud computing impacts service management
Adapt the ITIL framework to fit a cloud environment
Have a look and examine whether this can be a successful marriage or if a prenuptial agreement is required!
Do you know how many software as a service (SaaS) applications have been deployed in your company, and in which departments?
Do you know how data from those applications is interacting with data behind your firewall?
Do you know how long these data integration requests currently take?
Find out about cloud integration in the era of “hybrid IT.”
Self-Service Data Integration: How to balance the need for agility without sacrificing governance and data stewardship.
Security & Administration: What is the impact of cloud integration and how does it fit into your current architecture?
Business Intelligence and Compliance: Can you deliver cloud application data to your BI teams as well as meet regulatory compliance requirements?
Cloud Master Data Management: How does this fit into your cloud application on-boarding strategy?
The 2012 EMC Corporation IT Performance Report EMC
For a peek into EMC’s own IT Transformation, IT as a Service, Big Data and to providing our users with consumer-grade experiences, read the 2012 EMC Corporation IT Performance Report.
Nagios Conference 2011 - Christian Mies - German Health Insurance Company Ref...Nagios
Christian Mies' presentation on a reference story for a German Health Insurance Company. The presentation was given during the Nagios World Conference North America held Sept 27-29th, 2011 in Saint Paul, MN. For more information on the conference (including photos and videos), visit: http://go.nagios.com/nwcna
All organizations are now looking to the cloud as a possible model for enterprise IT delivery. Zero -capex, pay-per-use and radical scalability become the incentives. But there are risks too, with communication and data security, enterprise standards, compliance and service consistency all causes for concern.
This condensed document summarizes Getronics thinking and position on enterprise cloud adoption.
Imagine yourself just a couple of years from now, in 2020. Experts believe by then the Internet of Things (IoT) will consist of an estimated 30 billion objects. Though the exact number is up for discussion, there is no doubt that the connectivity of things will grow. This implies the number of people needing to understand how IoT works will also grow. Thus there is a need to teach professionals what IoT is, how to use it to their advantage, and what challenges to expect.
TOGAF Premium Courseware is now available from ITpreneurs! The Premium courseware is an upgrade of the existing TOGAF offering. We have extended this offering with additional content and a completely self-paced eLearning program.
Review the slides to learn more about ITpreneurs updated TOGAF Portfolio. You can also view the portfolio on our website: https://www.itpreneurs.com/it-training-products/it-architecture/togaf/
TOGAF is the world's leading certification for Architects. The TOGAF certification market continues to grow each year. Countries with current demand for TOGAF include the USA, Netherlands, India, France, Canada, UK and Australia.
How ITpreneurs enables training providers to offer quality DevOps training pr...ITpreneurs
This presentation is relevant for professional training providers and consultative training organizations who are considering the inclusion of DevOps to their training portfolio, and specifically DASA. If your organization currently offers Software development, testing, or service management (ITIL) programs and are looking for a quality portfolio extension - this could be for you.
Computer hacking forensic investigation refers to the process of detecting hacking attacks and properly extracting evidence to report the crime and conduct audits to prevent future attacks. EC-Council's CHFI v9 program incorporates input from experts and practitioners and has been developed following thorough research into current market requirements, job tasks in security and industry needs.
CHFI v9
- Covers the latest forensics examination techniques, including Linux and MAC Forensics.
- Includes new modules on digital forensics laws and standards
- Added more than 40% new labs on anti-forensics techniques, database, cloud, and malware forensics
Why SDN Skills is a Big Boost to Networking CareersITpreneurs
Dr. Levi Perigo shared his experience on how SDN training has enabled his students to become more marketable in the job market; and how SDN education has helped seasoned networking professionals move ahead in their careers. This webinar features Dr. Perigo’s real life case on how SDN education gives a big boost to networking careers. He also elaborated on the benefits of acquiring vendor-neutral ONF SDN certification to complement vendor-specific networking certifications.
The ECSA is a highly interactive, comprehensive, standards-based and methodology intensive training program which teaches information security professionals to conduct real life penetration tests. It provides learners with a real world hands-on penetration testing experience. It is a globally accepted hacking and penetration testing class available that covers the testing of modern infrastructures, operating systems and application environments. And they learn to document and write a penetration testing report.
The ECSA program takes the tools and techniques learned in the Certified Ethical Hacker course (CEH) and elevates learners' ability into full exploitation by teaching how to apply the skills learned in the CEH by utilizing EC-Council’s published penetration testing methodology.
ITpreneurs has formed a partnership with EC-Council to provide a diverse portfolio of IT Security training and certifications in the Middle East (Kingdom of Saudi Arabia, United Arab Emirates, Kuwait, Oman, Bahrain, Qatar, Lebanon, Jordan) and Turkey. EC Council (International Council of E-Commerce Consultants) is one of the world’s largest certification bodies for information security professionals and e-business. ITpreneurs partners can provide unique offerings to help their clients in these countries to manage the emerging challenges posed by cyber security related threats.
Contact us today on info@itpreneurs.com and find out how you can bring EC-Council training to your clients.
The Ultimate Certification for Network Administrators
A vendor-neutral, hands-on, instructor-led, comprehensive network security certification training program.
The program prepares network administrators on network security technologies and operations to attain Defense-in-Depth Network security preparedness.
Enterprise Architecture Courseware by ITpreneursITpreneurs
ITpreneurs is a provider of courseware and services to IT training and consulting organizations. Using a pay-per-use model, organizations can easily expand their training portfolio without investing in upfront content development and maintenance. Contact us on info@itpreneurs.com for details.
[Infographic] Top 10 Reasons Why You and Your IT Organization Should Adopt Ke...ITpreneurs
Your customer organizations are operating in a competitive, high pressure environment. When problems and incidents arise, organizations are under double pressure: first to understand what caused the problem; and then to swiftly, reliably manage the issue.
In partnership with Kepner-Tregoe®, ITpreneurs offers the Kepner-Tregoe (KT) Courses & Certification which introduce a systematic approach to troubleshooting and resolving customer issues faster and more effectively for improved customer satisfaction. No more time-consuming, expensive 'trial and error': with Kepner-Tregoe courses you can offer structured critical thinking techniques to your customers, helping them them to make better decisions and proactively analyze and avoid problems.
See the top reasons why IT organizations should adopt Kepner-Tregoe.
[Infographic] Top 5 Reasons To Become a Licensed Kepner-Tregoe Foundation Tra...ITpreneurs
Your customer organizations are operating in a competitive, high pressure environment. When problems and incidents arise, organizations are under double pressure: first to understand what caused the problem; and then to swiftly, reliably manage the issue.
In partnership with Kepner-Tregoe®, ITpreneurs offers the Kepner-Tregoe (KT) Courses & Certification which introduce a systematic approach to troubleshooting and resolving customer issues faster and more effectively for improved customer satisfaction. No more time-consuming, expensive 'trial and error': with Kepner-Tregoe courses you can offer structured critical thinking techniques to your customers, helping them them to make better decisions and proactively analyze and avoid problems.
See the top reasons why you should become a licensed Kepner-Tregoe training provider.
[Infographic] How Simulations accelerate change management (5 stages).ITpreneurs
Experiential learning via business simulations helps create bigger impact and ongoing engagement throughout the entire change process. They help you and your clients realize optimal business outcomes from change management.
EC-Council Certified Secure Computer User C|SCU ProgramITpreneurs
Responsible Cyber Users, Safer Organizations. Over 95% of end users is not receiving adequate cyber security training across organizations. Hackers target the weaker point and through the end user they gain access to critical data centers.
EC-Council Certified Secure Computer User (C|SCU) is a comprehensive Cyber Security Awareness program that offers employees and end users a fundamental understanding of various computer and network security threats.
ITpreneurs has formed a partnership with EC-Council to provide a diverse portfolio of IT Security training and certifications in the Middle East (Kingdom of Saudi Arabia, United Arab Emirates, Kuwait, Oman, Bahrain, Qatar, Lebanon, Jordan) and Turkey. EC Council (International Council of E-Commerce Consultants) is one of the world’s largest certification bodies for information security professionals and e-business. ITpreneurs partners can provide unique offerings to help their clients in these countries to manage the emerging challenges posed by cyber security related threats.
This webinar features two IT4IT™ experts: Jim Hietala, VP Business Development at The Open Group and Michael Fulton, President Americas Division of CC and C Solutions, co-chair IT4IT Adoption Workgroup and Lead Author ITpreneurs IT4IT courseware.
Training and consulting providers looking to help your clients improve IT efficiency will enjoy this webinar. You will:
-Gain insight on how IT4IT serves the digital enterprise
-Discover its relation with Cloud, Agile, and DevOps
-Learn how it complements TOGAF®, Archimate® and ITIL®
-Find out what the training opportunities are for IT4IT
The Open Group IT4IT Reference Architecture provides prescriptive guidance on how to design, procure and implement the functionality needed to run IT. The training content of IT4IT will be available for licensing in the ITpreneurs courseware soon.
EC-Council Certified Ethical Hacker (CEH) v9 - Hackers are here. Where are you?ITpreneurs
EC-Council Certified Ethical Hacker (CEH) program is the worlds most advanced ethical hacking course. Help information security professionals master hacking technologies. They will become a hacker, but an ethical one!
ITpreneurs has formed a partnership with EC-Council to provide a diverse portfolio of IT Security training and certifications in the Middle East (Kingdom of Saudi Arabia, United Arab Emirates, Kuwait, Oman, Bahrain, Qatar, Lebanon, Jordan) and Turkey. EC Council (International Council of E-Commerce Consultants) is one of the world’s largest certification bodies for information security professionals and e-business. ITpreneurs partners can provide unique offerings to help their clients in these countries to manage the emerging challenges posed by cyber security related threats.
Contact us today on info@itpreneurs.com and find out how you can bring EC-Council training to your clients.
EC-Council Cyber Security Training and CertificationsITpreneurs
ITpreneurs is a strategic partner of EC-Council for the Middle East and Turkey. Through this partner, training and consulting providers in the region can leverage the EC-Council cyber security training and certifications to help their customers bridge the skills gaps.
ITpreneurs offers quality training content for licensing, along with valuable services to enable training providers to deliver a vast portfolio of courses in a cost-effective, convenient and efficient manner.
A Strategic Approach: GenAI in EducationPeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
Introduction to AI for Nonprofits with Tapp NetworkTechSoup
Dive into the world of AI! Experts Jon Hill and Tareq Monaur will guide you through AI's role in enhancing nonprofit websites and basic marketing strategies, making it easy to understand and apply.
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
Safalta Digital marketing institute in Noida, provide complete applications that encompass a huge range of virtual advertising and marketing additives, which includes search engine optimization, virtual communication advertising, pay-per-click on marketing, content material advertising, internet analytics, and greater. These university courses are designed for students who possess a comprehensive understanding of virtual marketing strategies and attributes.Safalta Digital Marketing Institute in Noida is a first choice for young individuals or students who are looking to start their careers in the field of digital advertising. The institute gives specialized courses designed and certification.
for beginners, providing thorough training in areas such as SEO, digital communication marketing, and PPC training in Noida. After finishing the program, students receive the certifications recognised by top different universitie, setting a strong foundation for a successful career in digital marketing.
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
2. Case Study:
ING Building Cloud Competences
ING’s Company Profile
ING, a global financial organization:
ING - banking, investments, life insurance and retirement services
• 0 countries, in Europe, North America, Latin America, Asia and Australia
4
• 85-million private, corporate and institutional customers
• 107,000 employees, EUR 1,261 trillion in assets
ING’s vision is to be the preferred bank for its customers. This means:
• First choice for all banking and financial needs
• Exceeding expectations every time, so that the customer will recommend ING to others
• Trusted as the primary bank for managing the customer’s financial future
Client Summary: ING
Challenge: Improve organizational capabilities to be able to adopt cloud computing.
Solution: Create awareness around cloud computing and train 1,500 people to build the right competencies
and skills.
Results: Workforce acquired the appropriate skills and competencies to support ING in attaining the benefits
of cloud computing.
Related Information: www.ing.com - www.itpreneurs.com
Key Takeaways:
Cloud Appetite: Organizations want to start quickly, but they often forget to build cloud competencies
first! It’s important to understand how roles and skills will change as a result of the cloud.
Cloud Journey: Getting to cloud adoption is going to be a journey and everyone needs to be involved, IT
and the business. Organizations need to ensure everyone works together to get all stakeholders on board.
Roadmap: Many organizations start with the cloud, without having a complete picture or roadmap. It’s
important to start planning for tomorrow’s IT, today!
2
3. ING’s IT Strategy
ING set out a cloud strategy that had the potential for substantial savings in cost while also providing for greater
control of IT infrastructure, newer technology, improved stability, and a more agile organization. However, ING
understood that the roles of IT professionals change as a result of adopting a different concept for managing IT
services (the cloud), and that cloud has an impact on the people who work in the IT organization.
In order to prepare ING’s IT organization for the future and to manage this transition successfully, ING realized that it is
essential to take the people along and prepare them for the journey. ING adopted an approach whereby they skilled their
staff to gain an understanding of the key principles of virtualization and cloud computing, ensuring that the workforce has
the right skill set and competencies to enable the organization to support the following transformational objectives with
respect to the cloud:
• Transform the competencies of the IT workforce from working in a “traditional” IT department to working in a next-
generation service provider.
• Achieve best-in-class cost ratio as the technology service provider of choice.
• Reduce the risk and complexity inherent in a fragmented data strategy.
• Virtualize to modern, future-proof platforms.
• Build a cloud operating model.
Cloud Implementation Project Analysis
Cloud computing promises a more flexible “services” model for IT systems that puts the business unit or customer at the
center of the process. However, this will not happen overnight because the people, processes, and technology need to
support this change. The journey to the cloud includes making changes to the way people work, the types of skills needed in
the organization, and the relationship of the organization and its users with its IT providers. ING’s success in preparing the
organization for the cloud lies in the fact that ING did not treat the journey towards the cloud as an IT-only issue, but rather
involved the entire organization. For that purpose, ING initiated a large-scale awareness and education campaign around their
cloud initiative. The graph below shows ING’s awareness and education program lifecycle, visually, over time.
Cloud competence development program as deployed at ING
Marketing/Awareness
Campaign Project Lifecycle
Video
Message Awareness
CIO/ICTO Campaign Distribute Publication
# of employees involved
Virtualization Cloud Business
Foundation Foundation Simulation
Course Course Sessions
Exam
Exam
Manager’s Workshop/Seminar
October 2010 Time February 2011
3
4. 1. Kick-Off Message
The program was initiated with a video by the CTO. Senior management, including the Head of ING Domestic Banking, also
backed up the program, which showed support from the business – explaining that the organization was going through a
long-term technology change.
2. Internal Campaign
At the same time, ING initiated a number of internal marketing activities to announce the availability of the cloud (training)
program. While the internal marketing campaign was underway, the workforce started with taking the appropriate training,
which was provided by ITpreneurs. The training courses were integrated within the online ING learning platform, allowing
learners from various locations to take the online courses at times most convenient to them.
3. Training
Every employee whose job role was directly affected by the cloud participated in the awareness and training program.
Project managers, key business managers, and IT relationship managers participated in an Awareness program, focusing
specifically on the business need, the key concepts, and terminology.
All IT professionals as well as business users with a very large impact on their roles and skills as a result of the cloud
participated in the Cloud Competence Development Program. Those involved in the actual technology side of the cloud,
participated in further specialized courses, such as the Virtualization Foundation Certification.
At the time of writing, ING has trained close to 1,500 people to ensure that they are capable of supporting ING’s cloud
strategy. A diagram is included in this section, which outlines in which order the products were used, as well as the audiences
for the courses.
4. Self-Study & Simulation
An essential cloud book, containing additional reading material and case studies, was developed and offered to those who
completed training. Finally, the virtual business simulation, “Cloud Challenge”, allowed participants to put their obtained
cloud and virtualization knowledge in practice.
4
5. Competence Development Elements:
Target Audience
IT Operations,
IT Technical Services Specialists,
Cloud
Cloud Business IT Relationship Managers,
Foundation
Foundation Simulation IT Arquitects, IT Consultants,
Exam
Key Business Users
Virtualization Virtualization Business
Foundation Foundation Simulation IT Operations, IT Technical Specialists,
Exam
IT Arquitects, IT Consultants
Cloud
Awareness Key Business Users
IT Project Managers
Get Ready for
Cloud Computing
Publication
Everyone in IT
This diagram shows which target audiences have used which elements of the Cloud Competence Development Program.
5. Conclusion
The complete program was rolled out over a period of several months and has contributed to a rapid understanding
and acceptance of the cloud by the IT workforce and business users.
To date, ING has made great progress with its cloud initiative. Building on its private cloud and preparing to explore the
public cloud offering:
• A full competence development program was offered, targeting all relevant stakeholders in the IT organization with
relevant courses. As a result, ING ensured that the competencies were available to support ING’s cloud strategy.
• Increased employability: IT professionals benefited from an internationally recognized certificate that adds significant
value to their resume and career prospects.
• ING as an innovative IT organization: ING is acting at the forefront of the cloud: Providing training and certifying their IT
workforce as well as preparing them for working in the cloud, which demonstrates the thought leadership of ING in the
cloud domain.
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6. Testimonials
Name: Tony Kerrison
Function: CTO, ING
Statement:
“Establishment of internal cloud competences is so critical to be able to successfully leverage cloud
services — without these, and having the workforce understand them, we’ll never be able to exploit the
marketplace in the right way. Rolling out a comprehensive cloud and virtualization training program,
tailored to ING’s needs, is an integral part of our ambitious IT strategy.”
Name: Sukhbir Jasuja
Function: CEO, ITpreneurs
Statement:
“Of course, having the opportunity to support an organization such as ING is great. But what is most
inspiring is to see such a large organization being very focused and dedicated in making sure that
before embarking on the cloud, the organization is ready for the cloud and that its workforce is able
to support it.”
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