Your customer organizations are operating in a competitive, high pressure environment. When problems and incidents arise, organizations are under double pressure: first to understand what caused the problem; and then to swiftly, reliably manage the issue. In partnership with Kepner-Tregoe®, ITpreneurs offers the Kepner-Tregoe (KT) Courses & Certification which introduce a systematic approach to troubleshooting and resolving customer issues faster and more effectively for improved customer satisfaction. No more time-consuming, expensive 'trial and error': with Kepner-Tregoe courses you can offer structured critical thinking techniques to your customers, helping them them to make better decisions and proactively analyze and avoid problems. See the top reasons why you should become a licensed Kepner-Tregoe training provider.